Ackermans
reviews and complaints

I went to Ackermans Mall of the South

I bought 2 packs of topper biscuits date 04-05-2020 and found that the expiration date has passed the biscuits were suppose to be in store for purchase before the expiration date, only noticed when I was about to finish my second packet. And according to my knowledge the stores were sanitized and well prepared for us to go buy unfortunately it seems like some of your products in store were not checked. Please ensure that all product are checked for health safety.

Thank you

I bought a damaged puffer jackets for younger boys. It was a laybye I did and I paid it on 29/042020 I tried to return it the same day at Naledi mall and told me that they can't due to covid -19 I should come back. Then I return it at Eastgate centre on the 02th and they told me they can't take it because it's not their damages I should go back to Vosloorus. I never ever experienced such as I always buy clothes for my kids at ackermens my question should I stick with a damaged jacket.

I have a complain am 28 years old and 39 weeks pregnant i went to the mall to buy my unborn baby essentials in you store it was full outside mall therea were lines so the security said a pregnant lady doesn't stand in the line so i went inside the mall to Ackermans store there was a line outside. Am 39 weeks pregnant so i went straight to the door there were 2 man standing infront of the door they were speaking to each other i assume there were managers i greet them n ask them if i may come inside they said no i must stand in the line coz am not sick so i didn't wanna cause trouble so i just left i went to other store they allowed me in and i bought my stuff. I was so hurt really everyone could see am pregnant is this part of your policy in zevenwacht mall cape Town in Ackermans store

My Ackerman's account was handed over to you and I settled it in full last month, now I want to know if it closed and will not give me problems when opening a new credit.ID number [protected]

Account number:[protected]
Reference number:[protected]

Bongani Cumbane

I went to ackerman eastrand mall and laybuyed a few items but they ddnt have sizes I wanted so I asked them to check for me in the system if they can locate which shops have sizes for the items I want only to be told we have to call each and every shop, I was so disappointed as I ddnt have time to wait and in the laybuy an Item I thought was ringed was not I had to extra for what I ddnt budget. There was a guy Nelson who was visiting the store today that guy does his job with grate determination but the rest of the stuff sham they have an attitude problem they don't even greet. I need to exchange items I won't be going to all the shops in the eastrand to exchange few items. My email address is [protected]@gmail.com hopefully I'll get help and please update ur system

I paid my Ackermans acc via eft on 3 Feb 2020. The account details was supplied to me via SMS from ackermans. To this date, 26 Feb the funds still does not reflect in my account. I have called almost everyday and sullied ackermans collections with proof of payment. I still received calls and sms's that I have not paid. The call centre states they have received the proof of payment but due to a backlog the funds have not been allocated to my acc. This is very poor service from ackermans. No one has taken ownership and called me back. This is also not the 1st time it has happened to me. Why give people the option to make eft pmts but then don't allocate the funds... Where is the convince?

I went to ackermans festival mall to purchase a phone and after 2weeks I realise there was sonething wrong with the front camera.1st february I went to the store to inquire. I got there and explained my problem everyone there denyed seing the problem with the camera and we took pictures trying to show them the problem but they continued to insist there was nothing wrong with that phone, was there until closing time. eventually I decided im leaving the phone to get fixed. the lady said she will book it for repairs and it will take 3weeks to do so... yestday exactly 3 weeks later I got a call from ackermans festival mall saying the phone came back from repairs and I should come to collect. excited I took my lunch time at work to get there and get the same faulty phone I left. I explained to the lady that the phone was still the same and they again insisted that samsung has poor quality pictutes. I didnt take that and we took pictures again trying to show them the problem and later on another guy was called to assist and finally he saw the problem with the camera. and I wanted to understand why my phone was not fixed and he tells me the lady who booked the phone for repairs who was Tumi didnt say which camera was faulty so they fixed the back camera which disnt have a problem. so for 3weeks I waited for my new phone to get fixed only to have it returning in the same way. now im upset that they took my phone to repairs and didnt even get fixed. why did I suffer without a phone? now the guy tells me he will have to book it again for repairs and it will take another 3weeks. so il spend 6 weeks wothout a phone because their cashier didnt say what was wrong with my phone or because the repair people didnt do their job n thought I was stupid to say the camera was faulty, thats if it teally did go for repairs like I was told. the problem the repair people couldnt see the whole 3weeks was seen by a guy who works in the shop, they have the guts to call me and say the phone was fixed. so I buy a phone at ackermans n I dont have a phone that I payed for because their people are not doing their job. I bought a phone because I needed one now I cant do the things I wanted to do with the new phone. Lesego Mokgatle and my contacts are [protected]/[protected]. I called head office to lay a complaint but they said I should email. all I need is a good quality phone that I payed for and not excuses from people who dontvdo their job

I was in Ackermans Golden Acre store on Friday, 31st January 2020. FSP consultant approached me regarding policy, I said that I had an existing small funeral policy on my account. I could not tell her who the beneficiaries were and she said she could check. She requested my cell number and went to check. Then she returned and waited with me in the queue as she had to present client to the cashier to get the information. I was on a lunch break and in a bit of a hurry and I told her that. She then got a slip from the cashier and asked that I sign a policy agreement book that she had. I said for what? she said it was to confirm the existing policy that I had as it was done previously online, which I had told her and this was confirmation of that existing policy. I said No, as I do not sign anything that I have not read. She then said that I can take a picture of the document and that she just needs my signature. I said No, I do know my rights and I am not obliged to sign anything. She was very insistent but I refused her every time, I said once again that I was on a lunch break and I will appreciate a call later from an official and I will chat to them but I was not interested in signing anything when I know that I have a policy and why do you need my signature to see who my beneficiaries are. This persistant consultant actually followed me to the door as I was leaving saying that she had this printed form which I had to sign as she had printed it already. I replied that I do not have to sign or the time now and then she said, I can write on the paper that I did not want this. I wrote on this slip, "On Lunch, call me later". I now today, 3/02/20202 received an SMS that I now have a new Family protection policy and R109, 95 will be deducted from my account. Now, how dare she do this. I did not authorise any debit order. My signature was not on any policy document. And to take my banking details from my ackermans account to institute a debit order is unethical and definitely Fraud. I want this investigated as these FSP consultants need to be trained in the ethics of their job.