Ackermans
reviews and complaints

Hi.
I applied for an account online, was provisionally approved and was asked to send him bank statements and ID copies. I do so twice now at two stores. Where they scanned me documents and sent it to head office. Been a full week. No response. Did it again this morning at the pavilion branch. Still no response. I find the bad customer service. Disappointing.

I visited the paulpietersburg branch and saw that they had items marked down on a railing. When I get to the till to pay the cashier tells me that it is R49.99 and not the price of R25 of which I had seen. He calls for an over ride and after 5 minutes a lady comes of which i presume is a manager , tells me that she cannot give me the item at R25 because the system says R49.99. She was very rude and did not have any sympathy or apologize.

Im very much disappointed on your character tracktops, I bought Paw patrol tracktops for my son he wore them once but you could swear he's been having then for years on the first handwash the design just came out, your product its really poor quality...ackermans used to an amazing store paying with no worries as I knew that whatever I buy will prolong me for a while but you have dropped dismally from the ackermans you used to be

on the 21/04/2023 i made a payment of R1000 to your ackermans account...i have een doing the payment the very same ay however this 1 i did now it cant be located and m getting harrased

i have sent numerous emails , i have called spoken to unprofesional consultant whom at some point told me not to shout at her

i called again spoke to a guy whom they say its a team leader by the name of Anele

i havebeen told till date the the query has been escalated to missingpayments department but till date m still getting called and the team leader Anele couldnt confirm when is the payment its going to be allocated ...but one of the consultant i spoke to advised funds will be allocated in the next 5-7 wotrking days that was on was on the 26 and still now calls and smses are being send ,m being threatened that my account will be handed over but m not gettin any response from you guys

can i please get help

On the 30th of April, Ventersdorp store.

When I Google and check closing time for this branch it said they close at 2. So I rushed to there to pick up a few things, only to be faced with the rude awakening of having the store closes at 1. At 1 exactly I was at the door and the doors were shut, stuff cleaning to show the shop is closed. I asked to speak to 1 of the store assistance who was not even wearing a name tag. I showed her the working hours shown and could they please open for me to buy, she refused and told me they close at 1. the internet is lying to me. The trading hours that are supposed to be visible on the door was nowhere to be found, when I asked so that I can confirm that I'm wrong she told me the windows were washed to it had to be taken off.

I did call the customer care line and they too confirmed that the store closes at 2 on Sundays but the Ventersdorp branch seems to close a whole hour before

To how it may be sent
Aim one of your customers in villiersdorp and aim. Very disappointing in one of your staff members who neerly heat mein your store in front of the other customer's her name is lianca she works in Ackerman in villiersdorp and it is very unprofessional aim deeply disappointed in her please see to it can I had a feet back please my cell [protected]

I send my sister to collect my laybuy on behalf of me but she was not aware that she needs to bring my id copy the lady that was assisting her she gives her attitude and my sister call me I speak to the lady my question to her I asked what is the solution because i'm very far with work she said I must send my id copy I did that when she went back they refuse to assist she ask to speak to the manager she took her time to come to my sister this happen at tongaat mall and i'm very upset because not a first time I do lay buy with ackermans at cornubia mall and gate way shopping center they never gives such a poor customer service. And she never get the lay buy, she stay far

Hi my name is Noelle Alberts ID nUMBER [protected]
On the 4th of April I accidently made a payment of R6000 instead of R600 via my banking app
I immediately called and logged the query and I was told what documents I need which was my ID and bank statement I sent it.

Then they needed a letter explaining what happened I did then they need POP which I sent I first sent all the payments I made to Ackermans which also shows the R6000 I sent the POP on the 3rd of May to [protected]@tenacityinc.co.za

I have received 12 emails from your departments but still I dont get any confirmation I am very very unhappy and frustrated today I made 7 calls and every time the consultant tells me to hold on and the call drop I have to call back no one calls me back afetr the call drop. Your consultants are very rude and really not know how to help customers Lee Jane and Asemahle they refuse to give their surnames to me I need my refunds or we can just rather close this account because this is not customer service I cant even speak to your Team Leaders they refuse to come to the phone

So I've had an account since 2017 and always try my best to keep my account in good standing. When it comes to my credit record, I hold dearly.

My account has been closed for not using the account more than a year. 2 weeks ago I received an sms that my account will be closed on the 11 May 2023 if I didnt make use of the account. Only to find out my account has already been closed last year and not once have I been informed prior to this. Now i must re-apply which I feel is uncalled for. They haven't been transparent about anything. Why not close accounts for people thays in arrears! [censored] that mine has to be closed just because i paid the account in full. Yet on my credit report it shows that its active and affecting my credit score.

I'd like to ask how possible is it that an item would be on the floor yet when a customer takes it it's said to be invalid... Went to ackermans festival mall wasn't even feeling well that's why i couldn't talk to the manager or take it further, found an item on the floor on markdown aisle and as i asked for assistance the lady looked surprised that there was still such item left and she went on and said she is going to scan it for me since it didn't have a price, she went into the canteen when she came back she said the item is invalid... How is that possible if the item was on floor and this whole time she didn't see the gown there until i had it? She said i should order online since that was the only one left and they can not sell that one to me

Load shedding lasted from 08h00 till 10h00. I was outside since 08h30. I saw personel moving around in the store. They opened at 10h10. I asked the guy inside why the place is closed. He said their computers had a system error. There were no notices about anything. The sign said: "WE STILL TRADE DURING LOAD SHEDDING". This kind of action is not acceptable.

I went Ackermans in Galleria mall where i made my layby to cancel my layby to get my deposit back of R100 the cashier told me i can not get my deposit back i need to take another item that was worth R100. I was baffled because as a customer i should have free will to shop where i want and not to be forced to purchase items i don't need at that time and that policy is nowhere indicated on the receipt and i was not made aware of this when i made the layby. Ackermans in Galleria mall has thee most terrible service and they do not come up with solutions to help their customers. This experience happened 24th April 2023.

I went to buy takkies at the store and when I go to pay there was 5 people infront of me on the queue, it was around 16:40 and there was only one cashier who was working and the rest of the other till some where standing waiting to cash-up but the other was just standing and kept on saying the electricity is going off at 17;00. No customer service.

Hi good day,

Write this email with such disappointment. Your staff is an embarrassment to your company. Visited one of your store on saturday (eyethu mall store) and noticed that most of the items i’ve placed on laybuy are now 50% off. I then decided to cancel my laybuy and purchase the items cash. Got to the pay point got to a lady by the name of beatrice. I was the one who greeted first cause I know the hype and energy I normally get from other staff members. She was already annoyed by what I have no idea. I told her that I want to cancel my laybuy and explained the reason why I was doing that. She was so cold and annoyed as I mentioned before, tried to creat conversation with her she didn’t even respond to anything I was saying to her. But was happy to have a conversation with a friend of hers. I do not understand the reason for her to be so rude to me or is because I was cancelling my laybuy but I mean I was exercising my right as a consumer. Through out the entire transaction she was just “moody” with me. I didn’t want to make it a big deal cause mybe she has a personal problems which I still believe they have nothing to do with me. I have the right to be treated good and valued as a customer that brings money into the organisation. I got so annoyed when I wanted to place a laybuy again on the items that were not on sale and she told me I cannot. Firstly the ladies that works there would start of explain the pros and cons of cancelling a laybuy and also come up with a solution of the situation I was facing, but with her she was unbothered and not willing to assist me in any kind of a way.

I went to Thulamahashe mall on Tuesday 18 April 2023 just after mid day to lay-by winter clothes. As I was busy picking I came across a set for new born babies which I loved and it was the only color left which I loved, the other was grey and yellowish. When I got to the till, the cashier noticed that it did not have a price, she went to check if there was another one she could use to scan but there wasn't. When she came back she mentioned that it was not the first time the set had to be returned back to the shelf and my question was as soon as you noticed it had no price why was it returned back to the shelf because obviously we will love it and want to buy it? She then asked me what do we do, I posed the question back to her because I'm a customer and obviously I took the item because I love it and her response was it's impossible for us to sell it because it does not have any code, non what so ever. I insisted on having the item on my Lay-by, she had to call her supervisor. The supervisor took a picture of the item went to a whatsapp group and said she sent it to other shops so they can check the price for her and that she was going to call me back since I left my details. Up until this day I have not received any call from the shop. I also requested that upon my return may I please get all my items in on position (bag they use to put in for Lay-by) because I am heavily pregnant I don't want to be going up and down again looking for the items because if they separate them or take them back to the shelves there's high chances that I won't find them again or the sizes will be finished.I am very much disappointed because even if they could not find the price for the item they were at least supposed to call me and notify me so I can decide on what to do because remember that was not the only item I wanted to lay by. My current state does not allow me to be going up and down

My order no is [protected]

On the 28th of March 2023, I ordered clothes (approx. 11 items) from Ackermans online to the value of R1 949.40

To this day nothing has been delivered. I have called the contact centre three times and given empty promises. The package was collected by the courier company on 29 March 2023...thereafter no one knows where it disappeared to.

I am told that an email has been sent to the courier company to follow up and they have not responded. So what must I do in the meantime!

In fact, I have been given the run around so much that I am doubtful that this is being treated as priority.

I buy my children's clothes regularly from Ackermans but this was my first time trying online. The service I have received has left a very bitter taste in my mouth, even towards the store. I am beyond disappointed.

I hope this complaint will help resolve this headache. I just want my children to get their pyjamas. Is that too much to ask.

I bought a cellphone on the 1st of March 2023 and after 3 weeks it gave me a problem, charging point. I took the phone to store and they told me that they need to send it for repair. That was on the 12th of April 2023. When i asked about the turn around of repair, the Bela Mall Ackerman's store manger lied to me and also made me look stupid. But i decided to turn a blind eye. So on the 17th April 2023 around lunchtime, i went to the store to make a follow up since I received an SMS to take my ID to the store so that they can check for me how far is the phone. The manager never bothered to check on the system and instate she chose to make fun of the situation and start gossiping about with other employees. I was not desperate to buy a phone at the store and again I bought that phone cash. So I don't expect to be threated like I am stupid. I don't want their phone anymore, I want my money back and if I don't get any assistant I will escalate this matter further

I bought a cellphone n it was not working properly, they took it to repair n the phone was not fixed, I went to complain again and ask refund since the cellphone is not working, they insist on booking for repair again while repair companies is not helping, they have my phone n my money, I don't want thier phone anymore I want my money, cellphone was costing R1300 it still under warranty, I return the cellphone on 12 April even now I did not get help

Ackerman's Sontonga managers service is horrible on the 17th of April 2023 I had a gift card and wanted to change it for cash with another customer the customer agreed but the manager was at the till point at that time and said its against policy to do such, I wasn't asking for cash at the till so I'm not sure what was his issue with me. He treated me as some sort of a thug or a scammer. I was so ambarrased and very angry because now the customers at the store assumed that I was trying to rob them. The name of a manager is Mvelase

Yesterday on the 15 of april 2023 I went to ackermans store at sam ntuli katlehong to cancel of the labye due to difficult reason the service I got the was so upsetting I was going to cancel the labye and take other things with that money but the way ackermans staff and the manager treated me I swear I will never thinking of going back to buy in that store. They were so rude waited there for 2 hours without any help. They must know how to treat a customer I have been a loyal customer for over the years I have never experienced something like this before.