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exchange without slip
I bought clothes for my newborn baby in December and unfortunately I misplaced the slip however I was able to find proof that I paid with my card, the 2nd slip that normally comes out once you have paid by card. On the back of that slip it says you can exchange clothes without the slip but Ackermans Bayside Mall refused to do the exchange. So why does your...
Read full review of Ackermans and 1 commentcustomer service / accounts department
After setting up a RECURRING debit order in November I am receiving text messages saying I am behind on payment. Calling customer service was a waste of time as I was transferred to 3 different people each telling me something else. According to one I do have a recurring debit order and she does not understand why the debit orders did not go off and even told me it was set to go off on the 2nd of each month, but still transferred me to someone else. The next person then told me that there is no recurring debit order and wanted to send me the forms to complete so I do have a debit order. Why then did I spend almost an hour on the phone in November setting up a debit order? And why did I just spend almost another hour being transferred from one person to the next and eventually put on hold for more than 15 minutes where after the call was dropped?
This is unacceptable!
customer service
On the 31st of December i went to the store to use the voucher i won from mtn 25th birthday crush competition the teller didn't know about it she called the manager by the name Given to assist he also told me he doesn't know about it but he will call head office and ask because it could be a scam i awaited for almost 30 minutes went to spar to do shopping...
Read full review of Ackermanstablet
My son bought a new MOBICELL tablet from the store on the 23rd Dec 2019. On the 26th December 2019 my granddaughter pkayd a game on in sitting on the couch. She showed me that the tabled do have a black mark on the screen. When I took the phone a crack appears on the inside of the screen. My son toom it back to the stoir and the guy did not even listen to...
unethical behaviour
I visited one of your stores to return items which i bought on laybye, the issue was that the manager refused to give me a refund and she insisted that she will load it on a gift card and the reason for refusing was that when I went to take out the laybye I told the cashier I lost my slip and I paid cash and I was informed that I can return should there be...
Read full review of Ackermansinsurance
Hi I added up closing my account with account with Ackermans because I was paying my premium every month but the balance was not going down and when I wanted to close the account they told me I have an Insurance with of which I never know of and who joined that insurance for me. And my mother is having the same problem so I won't refer any one to open the account with them.
pajamas
I bought mickey mouse pjamas (shirt and pants) for a 5 year old girl and a lot of other clothes. Jackie legodi helped me but he did not put the pants on the plastic. I was not able to see it until I got home, I tried to contact the store but they dont answer their phone. I even sent someone to go collect the pants, they refused to give her. I'm staying far...
insurance scam and misinformation
Assisted at gugulethu square on 02/12/2019 Reporting a stolen card and open a new one.. They gave me paper to sign about insurance I refused and the assistant advised me it is just to receive docs otherwise she can not follow to the next step. Few days later I received an sms regarding insurance ackpol3473468 Thanking me for accepting.. I went back to the...
Read full review of Ackermansproduct
I went to Ackermans cradlestone mall, to laybye, and yesterday the 13th of December I went to take out the laybye. To my surprise when I got home, the short I laybyed was switched, instead of a short I was given a skirt, n the skirt doesn't have a price tag. Because cradlestone is a bit far from where I'm staying I went to the nearest Ackermans, and I wa...
Read full review of Ackermansagent extremely lack quality customer service, rude and ill mannered
Aphiwe Manzana called me today, Friday 13 Dec 2019 at 15:56, without providing any clear reason for her call - she started to harass me, raising her condescending voice while acting as if she knows me and I'm her friend.
Call her to order and she must never call me again. I suspect is the same gent who called me yesterday, Thursday, 12 Dec 2019 at 14:29 from 0314595482 behaving the same way. Kindly investigate this and address it with me urgently. From N. Goniwe | [protected]
poor customer service
am very disappointed with the stuff of Ackerman's in vryburg. they really can miss treat their customer. my wife went to their store to return the items I bought for my daughter only to find out the items are not the fitting size. she has a receipt with her and the items are still on a good condition and they have a price tag on. my wife waited there for...
Read full review of Ackermanscustomer service
I am writing a second email with regards to this store and I have not received any feedback!!. I went to ackermans on the 30th november to buy clothes for my daughter and also take out her lay bye for her sandle. The store was full and we stood in the que for a good 15 minutes, the tills were fast that I am not complaining about. When I got to the till, I...
Read full review of AckermansI want to return a cell phone I purchased
Hi I purchased a cell phone on the 23 november 2019, the box was opened by the person that assisted me at the store (worker there), my daughter is not happy with that cell phone, she wanted another cell phone a more expensive one, so i went to the same store on the 24 november to change the cell phone, but they did not assist me changing the phone, please...
Read full review of Ackermanslay bye refund and customer service
I did a lay bye which was expiring on 23/11/19. I was unwell and only went to finalize payment on 24/11/19. at my arrival i was told that the items have been put back on the shelves and that i must look for them if i need them. i was also offered a gift voucher for as a refund and i told them that i need to buy elsewhere and i couldn't use a voucher. the...
Read full review of Ackermanslayby cancellation and laybuy exchange
I went to Ackerman's at Ladybrand branch and wanted to cancel one of my two laybyes and paid-up the other one, and I was told that Ackerman's Stores is no longer doing laybye cancellations, I must first wait for the laybye to expire than it will be possible for the cancellation to be made, and on the laybye that I paid-up I wanted to exchange some items and...
Read full review of Ackermans and 3 commentsnew account
I have recently made an online application for a Ackermans account. My account was provisionally approved as they needed my bank statement & ID. I have submitted my bank statements & ID as requested
A week later and still response and I have laid a previous complaint but up till now I got no feedback.
To make matters worse, this account actually reflects on the credit bureau as an active account...
L Sasman
layby refund
I made a Layby of two items in Ackermans Hillcrest Corner (KZN) soo I wanted to finalize my layby and leave the other item behind, But the Lady said I cannot do that I can only exchange or get a gift card "their policy state that way" Then I talked with the Store Manager Adda, she said they must get authorization from the Area Manager, My question is... your policy state that you have to get authorization from the Area Manager with every refund made?
unethical behaviour
on the 8th of november 2019
I went to the store and asked for money transfer, Luyanda told me that she wont be able to assist me because the money i had requires change and they dont have change and she further stated that it was not her problem that the banks are refusing to give them change to my suprize when i asked for the manager Siphiwe he eventually went to the back and came back with enough change. ( khethiwe Mazibuko )
stock request
Hi, I purchased a pair of JBR flipflops (blue and grey), size 7, item # 2755243 for R119.95 on 14/10/2019 (listed on the slip as Trainer Thong Grey and Charcoal on the tag). They are too small for my son and I wanted to size 8, so I called approx 6 stores myself to see if they had stock but they didn't so I called HO and logged a stock request on 21/10/2019 under ref # 656384. I was told 2 weeks. I have heard nothing so this morning I called to follow up and was told that they need to follow up, which says to me that nothing has been done for 3 weeks! If I call most other stores and ask if they have stock of an item, they call it up on the computer and give me branches where the item is available. I fail to see why this is such a higher grade request for Ackermans! The lady I spoke to now said someone will call me back...bet I will still be waiting in another 3 weeks time! Please can someone find the item I am looking for and call me back? Thank you Karlene Stevenson [protected]
service
I wanted to buy T.shirts so they didn't have price tag Then I asked a Guy by the Name Vukeya...n he didn't wanna help me told me to leave them n find something else n they wer the only 1nce that left as thy wer on the clearance site...But No he was so rude n told me I wanted to Buy Cheap stuff...I felf so Exploited cz he shouted whn I walked away saying Aaah!U want cheap stuff...I dnt think it's a nice way to speak to a customer who's asking fr assistance...Tnx in advance
Overview of Ackermans complaint handling
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Ackermans contacts
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Ackermans phone numbers+27 860 900 100+27 860 900 100Click up if you have successfully reached Ackermans by calling +27 860 900 100 phone number 57 57 users reported that they have successfully reached Ackermans by calling +27 860 900 100 phone number Click up if you have UNsuccessfully reached Ackermans by calling +27 860 900 100 phone number 162 162 users reported that they have UNsuccessfully reached Ackermans by calling +27 860 900 100 phone numberCustomer Service+27 219 281 040+27 219 281 040Click up if you have successfully reached Ackermans by calling +27 219 281 040 phone number 102 102 users reported that they have successfully reached Ackermans by calling +27 219 281 040 phone number Click up if you have UNsuccessfully reached Ackermans by calling +27 219 281 040 phone number 47 47 users reported that they have UNsuccessfully reached Ackermans by calling +27 219 281 040 phone number37%Confidence scoreInternational
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Ackermans emailsinfo@ackermans.co.za100%Confidence score: 100%Support
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Ackermans addressAckermans Building, Produksie Street, Kuilsriver, 7579, South Africa
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Ackermans social media
Most discussed Ackermans complaints
They are quick to list you but do not delistRecent comments about Ackermans company
I'm complaining about the treatment u give to me I've paid my installment for my account but still I received intimidating message. My
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