Menu
Register
Write a review File a complaint
The Beer Store Customer Service Phone, Email, Contacts

The Beer Store
Reviews and Complaints

The Beer Store's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.thebeerstore.ca

Learn how the rating is calculated

1.0 34 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Beer Store Complaints 34

ComplaintsBoard
N
8:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Beer Store Return at an outlet shorted for items.

I returned empties to the Esso gas station in Colborne Ontario as they are a return outlet. I returned 65 cans, 2 bottles and one tetra bag on August 4th. He gave me $4.20 and I drove away. I don't return often but when I got home my husband said I should have got $7.20 for empties. I was given $4.20. After talking to local friends they tell me that this location always tries to short you on your returns and they get aggressive if you challenge them. They should be shut down.

Desired outcome: Please choose a reputable return location for Colborne Ontario. We feel scammed by this location.

Read full review of The Beer Store
Hide full review
ComplaintsBoard
T
2:50 pm EDT

The Beer Store Not having my brand of beer at the beer store located in Nipigon Ontario.

Every time I go to beer store there is never any beer that I drink always blaming distribution centre not sending order tried to ask about situation and she/he says that they send what they send what is the situation here at this beer store not having beer in stock always running outta beer to many dates to list June [protected] July 4 5 only limited amount available

Desired outcome: Hopefully they can get on track and order beer amounts suitable for our location and busy times of the year so they don’t run out

Read full review of The Beer Store
Hide full review
ComplaintsBoard
S
4:40 pm EST

The Beer Store Management

Recently I have been under scrutiny at my position as a cashier at store 3057 in Rodney Ontario. I had accepted a tip that was not allowed on property (I accepted it as all my other cowerkers had done so and I had figured it was what the normal was). Which you know. I had employee relations called in on me and adrien came in and made me feel very uncomfortable with mark. Our conflict had been resolved and I had received a one day unpaid suspension and was cleared to go back for the weekend.

As of this morning my manager Santoshi Kukadia sent me a message stating I was suspended with pay effective immediately and that I had to attend ANOTHER meeting Wednesday March 15th. When I asked what this was about as I had followed every protocol I received no answer. Both Santoshi and Courtney Spurdza have been consistently bullying me into quitting or getting me fired and it has caused nothing but mental health stress on myself to the point of me doubling my therapy times to seeing a psychiatrist. Not to mention the first 4 weeks of working at this store I was stalked, sexually harassed by another coworker and belittled by my fellow employees. My manager has done nothing to make me welcome and has also shown her favouritism in Courtney and other employees. I would like to know my options on how to proceed as there should be no reason for ANOTHER meeting. As someone with bad mental health and PTSD with conflict with men, this is not doing well and I am on the verge of listening to my doctor and taking a stress leave…

Desired outcome: Disciplinary action for other employees and manager

Read full review of The Beer Store
Hide full review

Is The Beer Store Legit?

The Beer Store earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The Beer Store to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, The Beer Store is known for their high standards and safety. If you're thinking about dealing with The Beer Store, it's wise to check how they handle complaints.

We found clear and detailed contact information for The Beer Store. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of The Beer Store's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Thebeerstore.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up The Beer Store and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While The Beer Store has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 34 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to The Beer Store. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
8:05 am EST

The Beer Store The beer store truck driver

Well i have most of the plate of a beerstore semi trailer that almost ran me in thought i was dead for sure playe number is t19 3 m i dont know the other digit but it was about 18 mins ago now and i was driving on south service road in hamilton and instead of stopping it just kept making the turn i was going straight at 60kms i had to swerve out of the way it was turning from either grays road or pineland avenue someone please teach your drivers to not do dangerous stuff like that i have a family thanks

Desired outcome: Reprimanded

Read full review of The Beer Store
Hide full review
ComplaintsBoard
C
6:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Beer Store Inhospitable Staff Member - 650 King St., Oshawa, Ont Location

I infrequently visit the Beer Store at 650 King St., Oshawa to return recyclables. It never ceases to amaze me how pathetic the customer service; namely, negative staff attitudes abound at this particular location. However; on the evening of Sept 2/2022 the treatment I received was abhorrent...

My husband and I arrived at the Beer Store (650 King St., Oshawa) Sept 2/2022 at 8:05pm (store closes at 9:00pm). We were delivering a car load of recyclables; ie: 7 flats of beer, 7 - 12's of wine bottles and less than 700 cans. We were publicly reprimanded and humiliated by the dirty blonde woman (name unknown) working that shift. She flew into an angry tantrum - deliberately and violently smashing our bottles in the bowels of the store before returning to verbally berate us for bringing a large load late in her shift. This is not the first time we experienced customer service issues with this particular staff member. She has been abrasive, curt and toxic in past instances as well. BUT! This time she crossed a line. She is paid to serve the public; she is paid up to 9:00pm but she is not paid to “SH!*T” all over or admonish store customers who provide the basis for her job in the first place. Why does the Beer Store continue to employ such a self-serving/self righteous/contemptuous employee? This lady requires a serious attitude adjustment of the highest magnitude by the HR Department for this organization.

Desired outcome: The employee in question requires a refresher course in customer service etiquette and respect for individuals.

Read full review of The Beer Store and 2 comments
Hide full review
2 comments
Add a comment
TheldrakisCS
TheldrakisCS
US
Jan 22, 2024 2:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

so let me see if i follow to be sure i can give you a helpful direction.

you brought in recyclable bottles and the store associate had a issue with that?

did you follow the recycle rules [just checking] listed on the website at https://www.thebeerstore.ca/wp-content/uploads/2019/05/Better-returns.pdf ?

did you speak with the manager about the incident?

K
K
Klinked
Thunder Bay, CA
Jan 22, 2024 1:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Why would anyone return so many bottles at once, it annoys me too.

ComplaintsBoard
R
9:39 am EDT

The Beer Store Returning empties

I was returning my empties to the beer outlet store in South Mountain, store name, Ricks Gas Bar, the owner, John (I believe this is the owners name), swindled me out of $2.40 on my empties.

I had asked him what was his count on the empties. He ignored me and just handed me 73$ in cash. I wouldn't accept the money because I said his count was wrong. Then John, said go load them back up. Totally unacceptable, I said. We went back to count the empties, and he said all liquor bottles are the same price, which isn't true. I had to argue with him to try and get the correct amount for my returns and was told take the 77.60$, and next time don't bring back so many empties.

empties returned were 30.5 x (24 cases beer), 13 x 1.5 Liter Liquor bottles, 37 x 750ml liquor bottles and 6 glass beer bottles, on May 14 2022

This isn't the first time John has cheated me and I have had enough of this treatment.

thank you,

Rob Zersch

email at [protected]@bell.net

Desired outcome: not even sure anymore, but the owner is a swindler and I will never go back to this beer store outlet.

Read full review of The Beer Store
Hide full review
ComplaintsBoard
D
12:15 pm EST

The Beer Store The beer store Sarnia Confederation St

The lady knows I'm a regular customer and she's always rude to everyone but it was still my fav store IDK why maybe it's because my favorite workers moved onto new jobs like the old manager, she started working at my old job & she was super nice. I find the nicest employees never last long at that beer store now I finally realize WHY

This happened yesterday Feb 26 2022 afternoon, I go walking in without my cane bc I dislike it when ppl say "oh no OMG I'm so sorry for you... What happened" grinds my gears bc it's nobody's business but now I'm about to tell my business,

Used to be my favorite beer store, up until yesterday! This is regarding the lady who looks 35-38ish with the long straight hair who's kinda always been rude to a lot of ppl, she accused me of being under the influence which hurt my feelings bc I'm having a really hard time mentally & physically... #1 I've had a stressful week regarding my dad being murdered & other events, I have PTSD and suffer from insomnia #2 My cancer cells might of came back & that it's spreading very quickly I find out more on Monday. My 16yr old son's father had already died... Do you think it's easy for me to sleep nightly or easy to deal with the stress in my life? Just because my legs were throbbed in pain with huge growing big bumps all over my body, badly bruised, legs are so swollen that none of my clothes fit, my shoes no longer fit bc of how badly swollen my body is, just bc I was lost at the moment & couldn't think & wanted to add up what I all to make sure I had enough for the type of drinks I wanted. Because you know to help keep me sane during hard times also have you ever heard the term of crying before? Or maybe you're just too careless to even notice, or maybe you do notice and you just like bullying those who are having a hard time. You can't just judge & assume right off the hop. You even decline smelling my breath, which I was legally allowed to request, thank god my brother in law is a lawyer. If you judged, trying to say I'm on drugs is down right discrimination. Another thing is I'm a very shy person and I'll be making a complaint to a retired old boss from there on what I can do so this doesn't happen again tonight to ppl like me, also me walking in suffering in so much pain should very well tell you I have physical issues. Also at my job we're always told "leave the attitude at home and act professional in a calm way etc. & since I see other bad reviews on Google too from others... I think maybe you should go get another job that won't turn you into such a bully.

Desired outcome: Would really love & appreciate an apology but I highly doubt she will do just that or the owner at least gifts me a gift card that was so uncalled for

Read full review of The Beer Store
View 0 more photos
Hide full review
ComplaintsBoard
Y
6:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband frequents your store on Huron St in Stratford ON at least four or five days a week. There are two women that work there that are rude and disrespectful. He was charged $55 for a case of beer that cost $47.95. When he pointed out the error he was treated badly and swore at as he was leaving and they were mocking the way he talked and laughed. My...

Read full review of The Beer Store
ComplaintsBoard
B
5:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Beer Store taking empties back

went to take empties back to clinton ontario beer store and lady working there was totally rude said we had to call and said only one person working which there were 2 of them in store and she said its 5:00 which it was 4:30 then she was throwing bags of empties all pissed off then said they pay u inside and she jumped in her car and took off never had this problem before so we didnt pick up our beer there went else were wont be going back to that store again thanks

Read full review of The Beer Store
Hide full review
ComplaintsBoard
E
9:19 am EST

The Beer Store Staff appreciation

It's the day before Christmas.! I have now been at the beer store as a part time employee for almost two months. I'm not complaining on the short time I have been there to be appreciated., But the long term staff I noticed don't get appreciated. As I can see it being Christmas I would think that a billion dollar company would at least benefit there staff at this time? Not a card for any employee not a staff party nothing! Makes me sad and I am currently looking for a better job that appreciates there employees.

Read full review of The Beer Store
Hide full review
ComplaintsBoard
F
8:03 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We were not From Hearst and we go in the store and we are a bit confused how to get serve and witch beer to choose because we live in the states so 1 lady is serving a customer and another employee comes to the front and starts yelling "ok let go what do you want let's go let's go" very loud and the lady at the other cash was looking at him her eyes were...

Read full review of The Beer Store
ComplaintsBoard
D
2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Beer Store Trespassing notice

I was giving notice not just to one beer store but all beer store in the province...apparently an employee states that I show her obscene photos from my phone, since then I've noticed she walk away from me and call someone else to serve me so I was wondering what's going on here so I talk to a few employees and to my knowledge she have issues with everyone...I'm asking for proof what I have have done to be barred when I show no threat or any rudeness to any employee that I visited for over 30 years...I'm going to consult with my lawyer to see what can be done...

Read full review of The Beer Store
Hide full review
ComplaintsBoard
J
1:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Returning empties with my son. Server pays me deposit and asks if I need any beer. I said no. On my way out my son decided he wanted beer. I line up at the other cashier near the empty line. Waited at least 10 minutes and then ask the Server working on the empty line if somebody can come out so I can pay for beer after he had seen me in line waiting for the...

Read full review of The Beer Store
ComplaintsBoard
C
8:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Beer Store Molson Canadian packaging

Hi,

my name is Carolyn Cotman. I purchased 13 cans of Molson Canadian this am @ approx 10:30 at The Beer Store on Princess st in Kingston. The girl serving me was very pleasant. Working by herself and it was steady with customers returning empties and purchasing beer. I paid for my beer ($25.50), picked it up off counter and left. Not thinking to ask for a bag and I wasn't offered one. While carrying beer to my car two cans feel out of plastic holder, then carrying beer into my house the two cans of beer plus one more fell out of plastic holder. Three beer were spraying beer out of the can. I struggle with MS therefore having a bit of trouble carrying things. I thought afterwards that if I was offered a bag to carry product in this could of been prevented. The girl working this am at The Beer Store would not of been aware that I may have trouble carrying beer to my car.

Is there any way I can be reimbursed? My phone # is [protected].

Address is; 23 Cartwright St
Kingston, Ontario
K7m-1p3

[protected]@hotmail.com

Next time I will request a bag or take my own. I never thought to do this as I rarely purchase beer. I was buying a Thank-you gift for a neighbour that helped me out on Victor Day weekend.

Thsnks for your time,

Carolyn

Read full review of The Beer Store
Hide full review
ComplaintsBoard
D
4:27 pm EDT

The Beer Store Case of beer that had a can with a hole that leaked all over my back seat in my car

Hello I bought a case of budwieser tall cans from the upper James location in Hamilton. When I got home I noticed the bottom of the case was wet and so was my back seat. I opened the case and one of the cans had a puncture hole and was 3 quarters empty. 2 of the other cans had dents in them as well.
My car now smells like beer and the seat has a stain.

Desired outcome: Replace the beer and have rear seat cleaned.

Read full review of The Beer Store
Hide full review
ComplaintsBoard
A
12:30 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

New liskeard beer store is very rude. In February I brought back 1650 cans plus bottles and other empties Close to 200 dollars worth. They gave me a problem cause I didn't use clear bags but let me go through stateing this is the last time I thanked him/her and got my money and left. I went there today with 1800 cans plus bottles and plastic. They stopped...

Read full review of The Beer Store
ComplaintsBoard
C
6:05 pm EST

The Beer Store Service

Visited the Oshawa location on king St Oshawa Mar 12 bought 6 old Milwaukee went back few hrs later bought 6 more and they told me not to come back I drank 2 beer within the time and had a ride. Really felt discriminated and embarrassed. l/ashamed. My name is Duane and was served by a female and a man went to the back for the beer my number is [protected].

Desired outcome: Better costumer service and apology

Read full review of The Beer Store
Hide full review
ComplaintsBoard
A
3:17 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I admit, I have a drinking issue, therefore go to the Beer Store in Lakefield, Ontario every day to get my daily allowance of beer. When entering the store the worker says "How many today"? To me this is degrading, and I am made to feel less than them. I feel small and unworthy, I will be going to LCBO from now on. This is regrettable. I just wish I wa...

Read full review of The Beer Store
ComplaintsBoard
M
1:15 pm EST

The Beer Store Bud light Orange in longer available

I am more than disappointed in the unavailability of budlight orange especially during a winter lockdown..It is the only beer i drink & during these difficult times of isolation it is another frustration to deal with..I live in peterborough & it always sold very well...Why stop selling it? its not right! apparently i have to write 350 characters which is ridiculous too!

Desired outcome: Bring Budlight orange back to Peterborough

Read full review of The Beer Store
Hide full review
ComplaintsBoard
B
2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was in your store at 2020 applebee burlington ontario today at 1:00pm and had one of your employees that was clearly having a bad day get very confrontational. I was waiting at the cash to pay for my case of beer when he came stomping out of the back clearly inconvenienced by the customers in your store. He started pounding out my order on the touch...

Read full review of The Beer Store

The Beer Store Reviews 0

Looks like The Beer Store has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent The Beer Store, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of The Beer Store complaint handling

The Beer Store reviews first appeared on Complaints Board on Feb 14, 2016. The latest review Return at an outlet shorted for items. was posted on Aug 4, 2023. The Beer Store has an average consumer rating of 1 stars from 34 reviews. The Beer Store has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. The Beer Store Contacts

  2. The Beer Store phone numbers
    +1 (905) 361-1005
    +1 (905) 361-1005
    Click up if you have successfully reached The Beer Store by calling +1 (905) 361-1005 phone number 0 0 users reported that they have successfully reached The Beer Store by calling +1 (905) 361-1005 phone number Click down if you have unsuccessfully reached The Beer Store by calling +1 (905) 361-1005 phone number 0 0 users reported that they have UNsuccessfully reached The Beer Store by calling +1 (905) 361-1005 phone number
    Head Office
    +1 (800) 387-1314
    +1 (800) 387-1314
    Click up if you have successfully reached The Beer Store by calling +1 (800) 387-1314 phone number 0 0 users reported that they have successfully reached The Beer Store by calling +1 (800) 387-1314 phone number Click down if you have unsuccessfully reached The Beer Store by calling +1 (800) 387-1314 phone number 0 0 users reported that they have UNsuccessfully reached The Beer Store by calling +1 (800) 387-1314 phone number
    Head Office
    +1 (888) 948-2337
    +1 (888) 948-2337
    Click up if you have successfully reached The Beer Store by calling +1 (888) 948-2337 phone number 0 0 users reported that they have successfully reached The Beer Store by calling +1 (888) 948-2337 phone number Click down if you have unsuccessfully reached The Beer Store by calling +1 (888) 948-2337 phone number 0 0 users reported that they have UNsuccessfully reached The Beer Store by calling +1 (888) 948-2337 phone number
    Customer Center
    More phone numbers
  3. The Beer Store emails
  4. The Beer Store address
    5900 Explorer Drive, Mississauga, Ontario, L4W5L2, Canada
  5. The Beer Store social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 22, 2024
The Beer Store Category
The Beer Store is ranked 58 among 121 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.