Ackermans
reviews and complaints

I went to Ackerman's Ennerdale on the 03/10/2020 at around 2:15. I wanted to buy a phone. firstly I was told to wait and I will be assisted shortly, 15 mins went by and the cashier Darraline who told she will assist me then went on to assist other customers that came after me. I then went back to the till and I asked another cashier by the name of Uluphiwe for assistance she too said I should wait by the phones section and she will be with me shortly, Another 15 mins went by and I turned to see where could she be only to find that she is now moping the floors. I eventually got assisted after the long wait. I was interested in purchasing the Hauwei Y5 which on the display showed that it is R1599 but when it was ranged up at the till the price was R1699, this is False advertising and the lady said there is nothing she could do. Wow what a way of treating your customers. BAD SERVICE AND FALSE ADVERTISING!

Good day I have been paying my accounts since june via eft my references. Where give as d raletjena paying r270 every month but no one seems to get the pop so I send the proof to gretchen and. To accounts tenacity email still no one cares to call. And advise they have butbi get calls from the rude staff demanding. Money while I pay every month this so so irritating I pay why don't they do their job goodness can someone please help the staff really u are all liars u asked. Me. To emil. Do then u never reply I can't wait to close my accountwith akermans u don't even try to search for. My payment really sis

I bought a phone for my daughter at Ackermans (Chris Hani Crossing/Voslorus). The brand Primio, the phone was fine for about two weeks. I was told that if the screen cracks, I will have to fix it myself. Well the screen cracked after two weeks, I took it to every cell phone repair shops I could find. But none of them could fix it because they are Primio part in the country.

What im mad about is, how can Ackermans cell the brand that cannot be fixed. I the phone back to the shop, they refunsed to refund me or let me top up to get a differnt brand. I feel Akermans is very unfair, by selling a brand that we cant fix, and yet they tell us they cant fix it as well. I want my money, I dont want any phone from your shops ever again.

If I don't get my money, I will take this further.

My number [protected]/[protected]

I have just been to ackermans brightwater randburg. As I entered the shop an employee made a half-hearted attempt to sanitize my hands - actually let me walk past - but unbeknown to him I have my own sanitizer. The employee's mask was below his nose. I looked around. Another employee had her mask under her chin, the man at the till had his mask under his chin, (despite the fact that he was serving someone) and another employee had her mask below her nose. I asked for a manager and was told it was the man at the door. When I spoke to him and said the masks should be on properly he laughed. After discussion he said wearing a mask is a matter of opinion. I am quite shocked that a person in a management position takes our laws so flippantly.
Shocked by disdain for government regulations

3 weeks ago 1st september 2020, I sent an sms to open account, after 3 days 4th september 2020 with no correspondence I send another sms, no response. After that on the 8th september 2020 I called the customer service they asked me to visit the website and do an online application, which I did and no response. After 2 days I visited the lambton ackermans and submitted my 3 payslips and my id. On the 15th sep 2020 I called the customer service to ask how far is the account, they told I have to go back fill the application form. I went to the store with my petrol, the store and they told me they dont use application forms anymore, I should call the customer service. I called the customer service and they told me that they have escalated my application to another department, I should wait for a call. On the 17th sep 2020 I called and the name of the consultant was mpho, who told there is nothing she can do, I asked to speak to her manager and she put me on hold until my airtime finished. Its been almost 3 weeks and I have no response whatsoever. My id number [protected].

I bought 3G Cell Hisense U4 on the 17 June 2020 at 17:15, IMEI :[protected] Sim no:[protected] and on the 3 July 2020 I return it to the stores Phalaborwa Ackermans till today I did not receive the phone. I have made follow up and even requested a replacement but they told me that the guarantee days have elapsed I only left with warraty. can Ackermans refund me please. my number is [protected]

I therefore request a refund

Hi I'm Esmerelda Pontac living in Hawston. A few months ago I opened a account at Achermans I received a SMS that says I'm approved. I need to go to Achermans to activate my card. Since then I went to Whase Coast Mall Sandbaai. Everything I go there they tell me their computer are broken. This story goes know for a few months. Then I went to Hermanus a few times, their story is I must get a top number and I don't know what else. Then I show them the message that says bring only your ID. They just say they can't help me. They don't even try to call headoffice to ask if they could maybe activate it from there. I will appreciate it if you could help me thank you very much. Here is my ID number [protected] contact number [protected]

On sat 25 july I purchased r2000 clothing from ackermans / galleria store. My first clothing purchase since lock-down started. I stayed out of the shops for obvious reasons. When I arrived home I washed everything. As I took them off the line I noticed that 2 of the items had holes in them and 1 was so badly sewn that it is totally deformed.

I am disappointed. I now have to go back to the store during this pandemic to do the exchange.

I will definitely think about it before purchasing from ackermans again - obviously the quality is not what it was and because of that I now have to expose myself again.

I paid my account online during lockdow, I approached the store managers in Bochum Ackermans they requested me to email my statement and receipt which I did, even now my problem is not yet solved it still says I didn't do any payment so and the interest are really crazy which I made up my mind that if this is not fixed I will never pay that amount or pay my account anymore

We're bringing this to yourattention regarding one of your products Premio S50 and the treatment we'regetting as clients. My mom bought a phone while she wastraveling in Ladysmith, and the phone was a present to her grandchild for apresent to use for school work during the lockdown.  We started experiencing problemswithin the 7 days that it was bought. The issue is with the Speaker, Thereis an echo that only the caller hears, too loud to ignore. We took the phone to our nearestbranch Ackermans Lyttelton in Centurion, where we're staying (within 7 days ).The branch manager (Vanneta or Vanetta) explained that phones can't be returned, refunded or exchanged for another phone, because it was bought from anotherAckermans branch (Ackermans policy store on cellphones). Im confused and don't understandbecause it's the same store but different branch, the phone was paid for infull and we haven't used it. I can't travel back to KZN Ladysmith to getassistance or exchange the phone, because of COVID19 restrictions for travellingand we have no family member who stays that side. She only told us she can only send itfor repairs, which take up to 21 days and we were not happy and feel we weretreated unfairly as clients, but we end up agreed. The phone was taken in for repairs, and retuned after 21 days, BUT its still giving us the same issue. According tothe store manager the phone was replaced with another new device but for somereason it has the same problem, . I myself spoke to the supplier who told usthey don't fix or give credit, only the store that can do that, and yet thestore says they cant . As an Ackermans client I'm notgetting assistance from anyone, I'm sitting with a phone that I can't use, butIt was paid for. My little girl is frustrated as this phone was going to helpher with her school work. What does one need to do to get thismatter to be resolved? Your supplier as Ackermans is telling us you guys needto help because we bought the phone from your store. This is unacceptable andfrustrating as client,  Ackermans shouldstop treating client like this, and stop buying faulty phones from unreliable manufactures, as it's tainting the image and brand and wasting our money and time. Premio S50 phones are faulty and no oneis taking accountability even the manufacturer/supplier. We are not the first client withthis complain about this phone. As a consumer we're not treated fairly as perFAIS act. All we need is to get a credit, orget another phone or ex

I bought clothes worth more than a thousand rand using my nedbank bebit card only to find out the 2 track tops I bought were small, went to your stores at sam ntuli mall for exchange couldn't find a size then decided to do a refund. I had the slip and the clothes were in order to be refunded but they told me they need the debit card I used to buy in order to do an exchange and because I did not have the card with me they told me the couldn't do the refund without the debit card it's part of the procedure.

I have applied for a credit card they did call me from Ackerman's call centre and they told me am provisional approved I will get an sms and e-mail as to were I should send my proof of payment but I haven't received any emails or sms from the company.this is my email address noxolo.[protected]@gmail.com were they can inform me about anything

I was buying clothes for my newborn baby at Ackermans Groblersdal, I took two pairs of trach pants and there was only one track winter top, this winter is the reason I took the pants, when I got to the paypoint I was told I can't pay for it and can't buy it as it is not allowed by the system, I felt mislead as the top was for sale, now my child does not have a winter top that matches the pants I bought for him, I was highly inconvenienced as I was made to believe that the winter was for sale hence the decision to buy the track pants. The staff did not regard my concerns at all, they pretended as if they were right and I was wrong, I sent a message to their customer service department but there was no response

We went to Ackermans Jan kempdorp (New branch) on Sunday 31 May 2020, to purchase a cellphone. We saw a picture of a phone that we wanted (Nokia C1) and asked if they had a demo model to show us, so that we can see what the phone really looks and feels like. The man who worked at the till told us that it would take 30 minutes to retrieve the phone from the safe, and we told him that its fine, we can come back in 30 minutes. When we came back after 30 minutes to view the actual phone, the man who had told us to come back after 30 minutes was busy, so we went to another staff member. a Lady who was standing at the door, (not really doing anything). and very kindly told that we just came to look at the phone quickly and that we did make an arrangement with the cashier earlier. She was VERY rude and told us in a demeaning manner that she can't help us told us "CAN'T YOU SEE THAT I'M BUSY!". And that we should come back after and hour (After we already waited for half an hour) Needless to say, we didn't even bother to go back, instead we chose to drive 20km to a different store (JET Stores) to purchase the same phone there.

After this incident I will NEVER shop at Ackermans again, seeing that their staff is to "busy" to assist or to communicate decently with customers. Also, I get the idea that they did not WANT to sell us the phone, even though they did have it in stock. I can't help but think that someone was perhaps trying to reserve the phone for a friend or a family member. I am utterly disgusted with the way we were treated at ackermans. Clearly, your customers mean NOTHING to you!

I would like to lay a formal complain against the Manager of Ackermans in Postmasburg... I went to the store to pay my account and to buy my kids some warm clothes I did not have a formal mask but I had a "doek" wrapped around my mouth and she let me in at the door while standing in the line to pay I realised that I had forgotten to buy socks for my girls so I went to take the socks and my doek slide of and my hands were full as I got to the line to ask my sus to hold the clothes for me so that I can wrap the "doek" back on tightly the manager tapped me on my back and told me to leave the shop infront of everyone in the shop I had to put all of those clothes down that I wanted to buy for my 4 kids and paying my account without having to explain myself as to why my doek is off my mouth. She has embarrassed me infront of many people I told myself she will see how my account will be payed and im not the first to complain about her is just that some people don't know the way to go. I am deeply disappointed in the way that lady has treated me since im forever buying my kids clothes there I will never sit my foot there again..
Regards
Michelle Kok
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