Replied
Deposit not received in my account
Deposited 500rs on 14 april 2024 through paykassma payment mode and my app was pnb one money git debited but till now i haven't received my deposit i also mailed them and waited enough but nothing happened looks like scam they are running money got debited i have given them statement also looks like they don't have system to track it.. This is my last hope ticket no [protected]... Please credit this money in 1xbet
Claimed loss: 500
Desired outcome: Deposit my money or refund it
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request your gaming ID.
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Deposit not credited in my account
Payment account details " BLUE DOT HUB" UPI [protected]@sbi
Dated April 20th 2024
A TOTAL OF 10,000/- RUPEES (LOSS)
I deposited 10000 Rupees into my account using my ( PHONEPE UPI-maheshwararao.[protected]@ibl )and the transaction was successful as well as the bank already notifies that it was already deducted in my saving account, but it was not reflected in my Gaming account.
My Gaming ID - [protected]. This my First deposit in the 1xBet Account
I have already contacted the support team so many times in 2 days but no proper response from the team and they are completely avoiding my calls, messages, and even emails.
I thought of 1Xbet as a trusted platform now based on this incident I can give bad feedback to my friends who are interested in Gaming.
I have attached a payment Screenshot for reference and I hope the company will consider my complaint and do the needful as early as possible.
Thank you.
Umamahesh
[protected]
Claimed loss: 10000 Rupees
Desired outcome: 10000 Rupees
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
My account was blocked and I cannot withdraw my money
I hope you can help me with my problem. My ID is [protected]. I made a withdrawal request but denied, you guys requested for to submit document which I submitted everything you requested and then you asked me if I know someone name which I don’t know the person is. Suddenly, my account got blocked. Please do something about this matter and be fair
Claimed loss: Php 36,000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Just give my money back! Be fair to your players! I didn’t do anything, like I said I have one and only account with you guys! So just give my money back!
I didn’t receive any amount so please stop saying I already withdrawn. Stop scamming people!
Dear Alex, I have one and only account with you guys. So how about my own money? Please return my money! Please. Be fair to your players.
Please help me Alex. All I need is to get my money back.
We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team concerning the multiple account issue is final and not subject to review.
As per our company policies, creating multiple accounts is a violation that leads to permanent account suspension. We strive to uphold fair and secure gaming practices for all users, and these rules are integral to maintaining a level playing field for everyone.
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Our security department has thoroughly look into your situation and it was discovered that there were registered multiple accounts using your details. We want to underline that the creation of multiple accounts is strictly forbidden according to our Terms and Conditions.
Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations. All information can be found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies and since that decision about account blockage is final.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Additionally, upon reviewing your account, it appears that you have already withdrawn an amount exceeding your initial deposit. In such cases, there may be no remaining funds available for withdrawal.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Deposit
I have deposited 5000 rs through net banking method its been more than 4 days still i did nit got tje money.no response from customer care. Please help me. I have sent a mmail with all the details. Gaming accoount number [protected]
Claimed loss: 5000
Desired outcome: 5000
This complaint has been resolved automatically due to user's inactivity.
Thank you for getting in touch with us.
Regarding your payment matter our security team has requested that you provide UTR of the transaction.
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
Best regards,
Alex, the 1xBet Team
Replied
Account blocked, please help me unblock it I have an emergency I just want to withdraw the money inside
Please I realize I made a mistake by not paying attention to the rules and regulations of 1xBet.I didn’t know it would lead to the blockade of my account even though it shows that the age permitted to play is 18 above.Its only after that I have gone through all the policies which shows that it depends on your country rules, but I never knew about all that .This is the first time I’m seeing that 1xBet has blocked an account because of under age meanwhile I can see many people on 1xbet who are not up to age but their accounts are safe. Just that in my case I needed money because it was an emergency ie a matter of life and death,so this pushed me to place a bet it was my first time then . so please I’m begging on you to unblock the account so I can withdraw the money to pay my mum hospital bills and I promise it would never happen again.please am begging you in God’s name just unblock the account I have an emergency please in God’s nameðŸ™ðŸ™ðŸ™
My account id([protected])
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
But you said for a pool person to use your platform he or she should be 18 and above so why did you block my account meanwhile am above 18 I don’t understand you anymore
This complaint has been resolved automatically due to user's inactivity.
We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team is final and not subject to review.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
You can get acquainted with our Terms and Conditions on our web https://1xbet.com/en/information/rules/34 (clause 34.2 and 34.3)
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.
We want to inform you that your account has been temporarily blocked due to age-related restrictions. Upon reviewing our records, it appears that you may be under the legal age requirement for using our betting platform and its services.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.
You can get acquainted with our Terms and Conditions on our web https://1xbet.com/en/information/rules/34 (clause 34.2 and 34.3)
Should you have any further queries or require assistance, please feel free to reach out to our support team.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Replied
I am deposit 300inr successfully but deposit not received
I am deposit 300INR SUCCESSFULLY but deposit not received in my account and also received a message to deposit is rejected by the operator please help me sir to solve my issue
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request your gaming ID.
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Deposit didn’t received in gaming account
Hi.Team
I have deposited 10,000 Indian Rupees in my gaming account on 12th April 2024, still I have not received it.
I call many times and messages and email but it didn’t work.
It’s all about trust.
Here is my ixbet account id and screenshot proof .. & register number and email
Email - yanuj.business.[protected]@gmail.com
Ixbet account - [protected]
Register num - [protected]
Claimed loss: 10,000 rs deposit amount
Desired outcome: I want my amount in 1xbet account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Sorry, but there is no deposit received yet, where you get the wrong information I have no idea, it’s been 20 days, I email you and India team regularly but there is no feedback and only answer, request sending to correspondence specialist.
Dear sir not happy with your work too, I expected more from you.
Here is again I’m attached my proofs.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully processed. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Deposit hasn't been topped up for 36 hours
Hi, my id is [protected]. I made a deposit of 500 000 VND using MoMo Ewallet in 4:00 AM (GMT+7) and after 36 hours, i haven't received my money. I tried contacting the regional support staff but all they said is please wait while we process your order.
They asked me two times to log out of my account and then made an order again and they'd top up the account but still, nothing happend. Every time now that i asked have you guys resolved my problem, they just auto respond "We will get back to you when we have detail, please wait"
It's really frustrating right now. Not only that i don't receive my deposit, support staff refused to help and there's no compensation after 36 hours
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
We've contacted our security team regarding your appeal and according the provided information we advice you reaching out to our support team through the support's live chat on our website. Additionally you can contact them via email at vietnam@1xbet.com. Our support team is the best specialized in such cases and they can efficiently assist you with the following issue.
Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet team
Replied
1xbet scamming my money directly
Please don't ignore my complaint i'm here to provided you everything you need because i'm the owner of this account. My tracsaction. Withdraw and deposit screenshot. And ready everything you required to proof account belongs me. I wana tell the world this platform is scam. Even don't ask single question. No respond. It's clear is scam
Please and please recheck it once again
Thank you so much
Id player [protected]
Claimed loss: 75000USD
Desired outcome: 110000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We have conducted a thorough review of the information provided regarding the ownership of your account. Currently, we do not have sufficient reasons to ascertain you as the owner of the account.
The details provided in the form do not align with the information in the confirmation documents we've received.
We understand the importance of account security and strive to ensure the accuracy of account ownership details. If there are any issues or additional information you would like to share to verify ownership, please feel free to reach out to us.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
Replied
I didn’t know about the terms and conditions that you blocked my account. Please help me unblock it so I can withdraw
Am really sorry I didn’t know anything about your terms and conditions which made you block the account. My elder brother was the one using the account but unfortunately his phone was stolen so he use my phone to open the account so I used the account to bet because I needed money to pay my mum hospital bills. As you can see till now I haven’t paid the bill because the account was blocked. If really I have known about all this rules and regulations I wouldn’t have use the account just that it was an emergency and I needed money. So please am begging you in gods name to help me unblock the account so that I can just withdraw the money settle my mum debts then after you can block it back. After I have gone through the terms and conditions I see that bet should be for 18 years above and in my country is 21years above and you see if am to till am of age it will september of next year which is too far. Am begging you I didn’t know anything about all these policies. Help a brother safe his mother she’s all I have ieft please in gods nameðŸ™ðŸ™ðŸ™
Thanks for your understanding
Really you guys aren’t helping at all, I came to you because I knew you were going to assist me unblock the account but I see it’s not the case.Firstly you take two days before replying me an again you keep on sending me feedback which are not helping in anyway.Upon telling you guys that it was an error you still don’t want to listen instead you you ignore me .Please try and understand me it was a mistake.Do something and unblock my account than sending me messages that don’t help in anyway.
I didn’t know that in some countries the age permitted to use your platform is 21 years above, i thought 18 years was for all the countries. So you see it’s not my fault because what I saw on the web was 18 above.You see if really i have known that in my country it’s 21 years i wouldn’t have used it.Now you see that it was a mistake because I didn’t know that the age depends on country.Am begging you please unblock the account so that i can just withdraw my money i beg you , i cant wait till next year is very far
But my I’d card shows that am 20years meanwhile your the age required is 18 years above, so I don’t understand the reason why you blocked my account.Please review it properly cause I still have my id here with me
I know but please I just want to withdraw the money that’s inside.My mother is in the hospital right now as I’m talking to you.Please all I want is just for you to pardon me ,I promise it will never happen again.Next time I will make sure I pay attention to the policies before using the platform.I will be very grateful if you can grant me this favor to safe my mothers life .You’re my last hope because I don’t have anyone who can help me ,so please don’t deny me this wish I beg you in God’s name, I don’t want my mother to die please unblock the account so I can just withdraw the money and safe her life .Am just a poor orphan who just loose his father and I don’t to lose my mother.My mother life is in your hands now only can safe her ðŸ˜ðŸ™.In God’s name am begging you just unblock the account so I can use the money to safe her .You too have a mother so you can understand with me
Thanks for your understanding,may God bless you
Please assist me am begging you it’s very urgent.It won’t happen again please
My account id([protected])
This complaint has been resolved automatically due to user's inactivity.
We appreciate you reaching out regarding the recent account block.
However, as we said earlier, we are unable to overturn the decision made by our security team. Your account will stay temporary blocked until you reach the appropriate age for using our platform.
After that you can contact our Security Team and provide them with a document, which confirms that you have reached the legal age requirement for using our betting platform and its services.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team is final and not subject to review.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
The minimum age varies from country to country and should be determined in accordance with the laws of your country.
You can get acquainted with our Terms and Conditions on our web https://1xbet.com/en/information/rules/34 (clause 34.2 and 34.3)
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.
We want to inform you that in some countries, the gambling age of majority is considered to be above 21.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.
We want to inform you that your account has been temporarily blocked due to age-related restrictions. Upon reviewing our records, it appears that you may be under the legal age requirement for using our betting platform and its services.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.
You can get acquainted with our Terms and Conditions on our web https://1xbet.com/en/information/rules/34 (clause 34.2 and 34.3)
Should you have any further queries or require assistance, please feel free to reach out to our support team.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Replied
DEPOSIT ISSUE (scammed)
Hi Team,
My account number is [protected].
I made five deposit of 1600, 1600, 1600,1600 and 1400 so far I received only two deposits of 1600 and 1600 into my game account. But haven't received the 3 deposits of 1600,1600 and 1400.
This all happened in the first week of April, Since then I'm chasing you guys for my deposits.
Please find the screenshot of the deposits with the date and exact time.
This is my second complaint on this portal, since you guys closed my last complaint without even resolving the issue.
Thank you
Dilwar Singh
Claimed loss: 4600
Desired outcome: Please give me my deposit of 4600
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hello Team,
I am still waiting for all of my deposits.
So far I received only three deposits out of 5 deposits of 1600, 1600, 1600, 1600 and 1400.
This is how you treat your clients. Never expected this kind of gesture from your end.
Kindly take this issue on priority and try to resolve it ASAP.
Note: I already provided all the screenshot of the payments.
Thanks
Dilwar Singh
Hi Team,
Please tell me when you are planning to resolve my deposit issue?
Its been more than 10 days and I'm still chasing you guys for my deposit. This is very unprofessional behaviour from your end.
Thanks
Dilwar Singh
Hi Team,
Please find the screenshot of the payment for UTR [protected].
Everything is visible in this screenshots.
Date and time of replenishment;- bank details of the recipient and the sender;- the amount and confirmation of a successful transaction. - UTR/TID
Thanks
Dilwar Singh
Hi Team,
My account number is [protected].
I made a deposit of 1200 INR but I haven't received it into my gaming account.
Thanks
Dilwar Singh
Hi Team,
Please found the screenshots for the (1600)Ref [protected].
And I haven't received the other two deposits of 1600 and 1400. Kindly check the make the payment.
Thanks
Dilwar Singh
Thank you for getting in touch with us.
Regarding your payment 1600(409517448502) our security team has requested that you provide more informative screenshot with this info:- date and time of replenishment;- bank details of the recipient and the sender;- the amount and confirmation of a successful transaction. - UTR/TID
You can contact to the platform which was used for payment or to the bank, they can provide the details.
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us.
Provided screenshots of the transaction 1600(409517448502) have not enough information, that was requested earlier. Please provide more informative screenshot with this info:- date and time of replenishment;- bank details of the recipient and the sender;- the amount and confirmation of a successful transaction. - UTR/TID
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us.
Regarding your payment 1600(409517448502) our security team has requested that you provide more informative screenshot with this info:- date and time of replenishment;- bank details of the recipient and the sender;- the amount and confirmation of a successful transaction. - UTR/TID
Also, regarding payment 1600(409319662383) - we have received information that it was approved, could you please confirm this?
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Account blocked by security team
My account was blocked on the 04/04/2024 by the security team .That is I whenever I wanted to withdraw they will ask me to consult the security team, so I contacted them which they asked me to fill my personal profile which I did them later ask me to produce my I D card.After they said my account has been because am under age that I should contact them when I’m of age.Please I need help cause there is money inside.What can I do inorder for them to unblock it back
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
But i didn’t know that in some countries the age for better is 21 instead of 18 .Because when I checked it online it shows 18 and above that’s why I used your platform.It now that you’re telling me in some countries is 21 years.It was a misunderstanding and you I can’t wait till next before you unblock the account.That’s why am begging you to unblock the account,I just want to withdraw my money that’s all even if you won’t unblock the account just let me withdraw my money that’s all I ask from you .I really need my money back
But my id card shows that am 20 years old so I don’t understand why you guys keep on saying when I turn 18 .what are you really doing, firstly you say to use your platform we must be 18 above meanwhile am 20 years old so why block my account if you like I can still send you my id for you to confirm it yourself .You guys are really confusing me .Pleas unblock my account am begging you
Please am begging on you to help me ,really I didn’t know about all those policies .Just do me this one Favour and I will forever be grateful towards you.Please unblock the account so I can just withdraw the money to safe my mothers life .She’s all I have am begging you in God’s name ðŸ™ðŸ™.Help a poor brother who’s just trying to save his mother’s life.I promise I won’t violate your rules,just do me this one in God’s nameðŸ™ðŸ™ðŸ™
Am really sorry for that I just want to withdraw the money that’s inside to settle my mum hospital bill I beg you in God’s name . Next time I will read the rules and regulations before involving myself in any gambling platform .My mum is really sick and I don’t have any money to pay her hospital bill because you blocked my account with money inside.Please am begging you i don’t want anything to happen to my mother she’s all I have left.please I just want to withdraw my money, i can’t wait till next year for the account to unblock that’s too far cause it’s very urgent.Please it’s a matter of life and death help me please in the almighty name I really need help .You can just allow me withdraw my money to safe my mother’s life then you block back the account please ðŸ™
Please I didn’t know anything about the terms and conditions it was an emergency issue please help me unblock my so I can settle my debt
My account-([protected]) is the account that was blocked by the security team after I have been trying to withdraw . Whenever I wanted to withdraw they will ask me to email the security team which and there they asked me to fill my personal profile which I did then after they asked my id which I gave the next thing I could hear is tha your account has been blocked why?.Please I want you to contact the security team to unblock my account because I want to withdraw my money
My account id ([protected])
My account id is:[protected]
Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.
We want to inform you that in some countries, the gambling age of majority is considered to be above 21 and our company, as a bookmaker, is obliged to comply with this.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
We have provided you the information for several times.
As you are under the legal age to use our betting platform and its services, your account has been temporarily blocked. This means that when you turn 18, you will be required to provide our security team with the necessary documents and your account (including your money) will become active again and you will be able to withdraw funds.
You are responsible for not having read our Terms and Conditions before registering, we have no choice but to temporarily block your account.
You can get acquainted with our Terms and Conditions on our web https://1xbet.com/en/information/rules/34 (clause 34.2 and 34.3)
Should you have any other queries or require assistance, please feel free to reach out to our support team.
Best regards,
Alex, the 1xBet Team
Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations. All information can be found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming. This practice is against our policies and since that decision about temporary account blockage is final.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team
Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.
We want to inform you that your account has been temporarily blocked due to age-related restrictions. Upon reviewing our records, it appears that you may be under the legal age requirement for using our betting platform and its services.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.
You can get acquainted with our Terms and Conditions on our web https://1xbet.com/en/information/rules/34 (clause 34.2 and 34.3)
Should you have any further queries or require assistance, please feel free to reach out to our support team.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
1xbet India
Been using 1xbet for long and spent alot of money. Its been 18 days I am reaching 1xbet for support but no help I added money arpund 2300 in three parts but not added. No cuwtomer support available. When I am logining inno agent available and sent 20 emails for help but no help. When account not logged in agent is availble but not helping asking to login to account and once logining in agent againnot available. They are just stealing money and doing a scam for sure. I want my 2300 back
My 1xbet account number is [protected].
Very bad customer support
No matter what they jist end the chat and keep repeating samething.
I have added 1300 on 28th March 2023 since then contacted chat support 20 times intialy was getting an agent but now no agent theymust havedone something to my account already sent 20 emaila but no support at all. Iwant my refund. There are 50 of app Ican use I am done with their fraud now.
Claimed loss: 23000
Desired outcome: 2300 refund
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Yokay but 1xbet juat wasting money to promote it but have pathetic customer support
No resolution yet
For 2nd and 3rd transaction
Account/ gaming id -[protected]
Date and time - 16th April
Amount - two missing deposite of 500 each
Payment syatem used - upi qr
I am adding total 4 screen shot because I made total 4 deposite of 500 each and not usre which one was added which one not they can identify it with utr number... attached all 4 need to check and add two missing one
1.ACCOUNT/gaming id - [protected]
2.Date and time- 28-march-2024 at 9.45 pm
3. Amount - 1300
4. Payment system used was upi
5. Attached the transaction
Hi alex thanks for response.
I have been contacting your support for very long been 20 days for one transaction share n numbers of proof but your support on email dont evenbother to reply and chat support is pathetic.
I have one pending addtion since 28th mwrch 2024 for 1300 I will attach all available proof. Made total two 1300 of deposite one was added one not so you guys need to check which one was not added and add and samw happened yesterday. Made 4 deposite of 500 each but only two were added so ypu guys need to check and add missing two.
This complaint has been resolved automatically due to user's inactivity.
Thank you for getting in touch with us.
Regarding your 2nd and 3rd transaction, our security team has requested that you provide the Upi id if the receiver "ROSSOFIED IT TECH SOLUTIONS PRIVATE LIMITED".
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
To assist in reviewing your transaction, we kindly request the following details, separately for every transaction in according way as we indicates below. This way it would be easier and quicker to check all the information with Security Team.
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal successful in 1xbet app but not received in my bank account.
On April 13th around 6:29 PM, I initiated a withdrawal. The app showed the withdrawal as successful, but the funds did not appear in my bank account.
I contacted customer support and provided my bank statement as requested. However, since then, they have not responded to my emails, and I have scammed Rs. 31,000/- due to this situation.
Gaming id: - 675326983
My withdrawal no. is
1) Nº[protected],000/-
Ticket id provided by customer support when I submitted A/C statement
[#59340196]
Claimed loss: 31,000/-
Desired outcome: I want my money (your agents looted)
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I withdrawn money from from 1xbet account Rs 31000/- on 13/04/2024 18:21
Payments id : [protected]
And you are saying that you already made payment. I shared my bank statement to you and now you saying unethical answers.
Are you looting money from us.? God bless you
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the screenshot of the transaction.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal successful but not Received in my bank account
I applied my withdrawal 12 April morning 6am approx … In app the withdrawal get successfull but I did not Recived in my bank account.
Then I have completed in customer support
They asked for bank statement I have given the statement after that … they are not responding my mail and I got scammed for RS 1,97,500/-
My gaming is [protected]
My withdrawal no. are
1) Nº[protected]
2) Nº[protected]
3) Nº[protected]
4) Nº[protected]
5) N°[protected]
Ticket id provided by customer support when I submitted A/C statement
[protected]
[protected]
Claimed loss: 1,97,500
Desired outcome: I want my money ..
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Still I don’t get my money it’s 15th day from withdrawal
It’s already 11 days how much time your time want to solve it it’s my whole saving
I have already shared all bank statements and ticket id is [protected]
Very bad service and for that I am in depression because of my money it’s my 2 years salery
Still I did not Recived in my bank … I also shared bank statement in to your customer care
It’s showing withdrawal successfull from 12 April
Still there is no response
Please give my money still I don’t get my money
Currently our support team is reviewing your case. However due to the big amount of applications it can take far more time than usual.
We kindly ask you to give our support team a little bit more time and additionally we are asking to not duplicate your messages since it will lead to a longer response time.
We really appreciate your patience.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
Currently you need to contact our support team via email info-ind@1xbet-team.com with the bank statement from the moment of the withdrawal request to the present moment
Your cooperation is highly appreciated, and we thank you for your patience.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
As far as we can see, your withdrawals are still pending, since that you have to wait for a message from the app (in transaction history) that your payments are approved. It can take some time, though. It your withdrawals are not credited after message from the app - please contact us one more time.
Your cooperation is highly appreciated, and we thank you for your patience.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Hello, I am sure that your money didn't credited. Because my 31000 lost. Operators are looting money. Fraud company
My names Jilacow Alasow Nuur my ID player [protected] I'm 1xbet VIP player account years later I win 1xbet casino jackpot over 100k then security team ask documents then I send my my passaport and my national iD card which profile name same. Then your respond said. There is no believe this account belongs you. Really I wonder your respond because 1xbet name and my passport is same also accounts gaming connect my phone number also my Gmail . When I try to proof never responed last three months that the resseon my complaint. See attachment proof
Replied
Deposit not credited
April 14 2024
Time :01:35 pm
Aed 400 deposited
Id no: [protected]
I deposited few days ago and still did not received anything this is the first time happen to me depositing money.
Claimed loss: 400aed
Desired outcome: I would like to ask why are you not responding and yet not depositing my ammount that i have been already deducted by the bank i want this to be resolve asap
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Its not creditted at all im waiting for it to be refund
Hi its been a while deposit still not creditted in my account and they said to refund the ammount
We are very sorry for the waiting time. The maximum deposit processing time is up to 7 business days (excluding weekends). The processing time may vary depending on the deposit method as well as the workload of the payment system.
I kindly request you to log your inquiry through your player account on the 1xBet platform website if you haven't already done so and the question is still relevant, but I am more than sure that the deposit has already been successfully credited.
We appreciate your patience and are ready to assist. We want you to stay with us.
Best regards,
1xBet Team
Replied
1x bet
13/04/2024, I initiated a withdrawal of 31,000 INR from my account, and although the app displayed that the transfer was successful, the amount has not been credited to my bank account.
1x bet Id :- [protected]
Given the substantial amount involved, I kindly request your immediate assistance in resolving this matter
Not at all giving response from their side.. Whenever i contact they said that they are busy..
Claimed loss: ₹ 31000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Not resolved money not credited till now. Fraud operators.
I contact your support team and they are telling it's already credited and they give a fake utr number.
Please help
I already shared screenshot with you (see above). I will share it once again. i contact customer support and they are telling this problem and they tell it is already credited and given the utr number: FDRLM8104689290. But it was a fake one.
Please give my money it has been 1 week ðŸ™.
Please read my complaint firstðŸ™
Give me a reply
1. Your gaming ID: [protected]
2. Date and time of the transaction: 18:21 withdrawn 31000 INR
3. Amount of the transaction: ₹ 31,000
4.Payment system, that was used: In your app saying that amount is credited bit not credited to my bank account. I already shared my bank statement in Pdf to your operator
5. Screenshot of the transaction:
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
We are awaiting for your screenshot of a withdrawal (amount 31000 INR, date and time 13/04/2024 18:21)so we can help you reviewing this matter.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
To assist in reviewing your transaction, we kindly request the screenshot of the transaction.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Where is my money ?
Reply please
Replied
Withdrawal issue
I have not received my withdrawal 6 days have been passed no one is picking up the call i have also sended a mail but still no response i want you to plzz solve my problem asap.
Id-[protected]
email-mohd.[protected]@gmail.com
Ph.no-[protected]
Name-mohd nishat
Claimed loss: 4300.56
Desired outcome: I want my withdrawal fast
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the delay. Usually we try to credit all transfers within 24 hours, in this case also the request was processed by us quite quickly and transferred to the processing of the payment system, the speed of which also depends on their workload and can take from a couple of minutes to 7-14 working banking days. Upon completion of the final status you will always be notified in the transfer history that the transfer has been completed.
If you still have any questions please contact our support team by e-mail info-ind@1xbet-team.com.
Best regards,
The 1xBet Team
Replied
My account got securities issues without any reason. Withdrawal blocked without any reason full fraud company.
Hi Team, My name is Anindya Saha I want to withdraw some amount from 1xbet account. I have been told by worst customer service sbout some odds and I have play more so I have played sd adjusted their odds to withdraw my amount because I need some emergency funds. So I called their worst customer service where they misbehave always and told I have to send...
Read full complaint and 1 comment
Replied
Amount deposited in account not received
I’ve also deposited money Rs 500 to the 1x bet through the bank transfer but it’s not showing in the app and also the emails are not replied yet. I’ve deposited the money to their account today 13 April 2024 at 8:53 Pm. I’ve also the proof of payment
Claimed loss: 500 PKR
Desired outcome: Deposit as soon as possible
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Sorry for the long reply.
Standard deposit is credited within a couple of minutes to an hour, but depending on the workload of the payment system in rare cases the transfer can take up to 7-14 working banking days. Considering that at the moment of your message I am sure that your deposit has already been successfully credited, but if you still have any questions, please contact our support on the website. We will be sure to check and help you in any way we can.
Best regards,
The 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
