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Replied
payment not deposited
i have made three payments until now and only they deposited into my account only once using my e-wallet (orange money)
my account no. [protected]
*i paid 15 Jordanian dinars on the 25th of November 2023 at 1:45 am (jordan time) no deposit has been credited to my account
*i paid 15 Jordanian dinars on the 9th of december 2023 at 9:59 pm (Jordan time) also no deposit has been credited to my account
i sent multiple emails with info and proof of payment to the technical support but to no avail
Claimed loss: 30 jordanian dinars equivalent to 42.29 USD
Desired outcome: i would like the money to be deposited to my account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
All the best,
Alex, 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
I complaining the company totally helpless
Dear helpers i send email the block team still they responce my email .
Sir plz can you communicate the block team and told them my issue to unblock my account or just they have to answer m email . So plz help my issue i'm waiting my account to unlock and to get my money i waiting more the 6 months
What is wrong for the comapany .
Is this how you behaviour your customers .
Claimed loss: Blocked account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
[censored] of this company they will get my answer , every where ,every place i will fight for this comapnay .
[censored]ing company evey social media i will try to feel them how they hurt me i will hurt them and i will destroyed the agency they have in somalia .
You guys are scammers .
And i will told them eveyday my people of my country they have to stop used for this company and i will show them a lot of evidence .
No problem i can forget a little money but they will get my consequences . Altight .we will see it alright.
Sir my gaming ID is [protected]
This is not good for the company of 1xbet still they didn't solve my issue .
I waiting more than 6 months to get my money and still i didn't get good responce .
If they behave like this they will lost alot of customers .
Sir my gaming ID is [[protected] ] When I lost money you did not issue document. When I won then you issued document issue. Now you are not helping a helpless person like me. After opening ID with all real documents you verified it but now. They are harassing me by stopping my withdrawal in the name of verification. I emailed all the documents to the security department and now they have not done anything. If you do this, no one will want to use this 1xbet who can tell
This is not to hurt your customers for 3725$ money the company they are become nowadays thieves
[protected] this is my account gaming so plz help me asoon as possible to solve my issue, i'm waiting long time duration to solve my problem bro
This is my id gaming account [protected]
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We've thoroughly reviewed the information shared by our security team and want to inform you that the decision regarding your case remains unchanged. Currently, we do not have sufficient reasons to ascertain you as the owner of the account.
Should you have any further queries or need additional assistance, we recommend reaching out directly to our security team via email security-en@1xbet-team.com.
Best regards,
Alex, 1xBet Team
Thank you for getting in touch.
We've furnished you with all the information that was shared with us by our security team. Should you have any further queries or need additional assistance, we recommend reaching out directly to our security team via email security-en@1xbet-team.com. They will be better equipped to provide you with specific details and address any further concerns you might have.
If there's anything else we can assist you with, please feel free to let us know.
Best regards,
Alex, 1xBet Team
It seems that you might have overlooked our previous message. We want to reiterate the response we provided from our security team.
At present, our security assessment indicates that there isn't adequate evidence to confirm you as the rightful owner of the account. Consequently, the verification process cannot be finalized until we receive the necessary documents or proofs confirming your ownership.
Your prompt cooperation in providing the required documents will significantly aid in completing the verification process.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We have conducted a thorough review of the information provided regarding the ownership of your account. Currently, we do not have sufficient reasons to ascertain you as the owner of the account.
The details provided in the form do not align with the information in the confirmation documents we've received. Moreover, the documents confirming ownership of the account have not been provided to us.
We understand the importance of account security and strive to ensure the accuracy of account ownership details. If there are any issues or additional information you would like to share to verify ownership, please feel free to reach out to us.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out, to us! We understand the difficulties you've been facing. We are fully committed to resolving them quickly as possible. Our main goal is to provide you with the assistance you need.
In order for us to assist you further and investigate the issue with your account could you please provide us with your gaming ID? This information will allow us to thoroughly review the situation and get back, to you with a resolution.
We truly appreciate your cooperation and understanding while we work diligently to resolve this matter
Best regards,
Alex, 1xBet Team
Replied
My gaming balance was stolen from 1xbet.
I have been using 1xbet for long now and never I had such shady experience with the bookmaker till today. I withdrawn 550 dirhams from my gaming account at 5:16 am today 10th December 2023 leaving behind the balance of 10524 Dirhams before I went to sleep, when I woke up and opened my application I was shocked to see my balance standing at 24 Dirhams and 2 transactions of worth 5000,5000 each were made without my consent. I reached out to the customer support to convery my reservations regarding the unusual activity but they refused to budge and claimed that that I took the money myself, I ask them to share with me the crypto wallet address in which the payment was sent to but they refused hence I had no choice but to lodge a complain at your platform. I as a customer have a right to know who took my money from 1xbet and if it is that easy that customers can lose their balance through so much ease then I advice whoever is reading this to avoid using this bookmaker.
Claimed loss: Dirham 10000
Desired outcome: Refund
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
UPDATE:
Just saw 1xbet reply here,
I would like every 1xbet user to read this how their funds are at highest risk with1xbet.
So after my constant pressure they provided me with the txid's of the transactions which were done on my account without my knowledge,
The policy of 1xbet or any other bookmaker is very strict regarding the withdrawals, once you made a deposit using a particular methods the withdrawal will also be done using same, in my case I deposited the funds of 14611 aed using crypto shib inu on bsc dated 9th December 2023,
The transactions that I am contesting were allowed by 1xbet security team were done using ERC20 network, my money is still available in that crypto wallet I'll share the wallet address for anyone to see, check the transactions all of them are there using Eth network,
I have been using 1xbet for a long to know how difficult it is to use any other method for withdrawals, it's clearly mentioned in their withdrawal space that withdrawing through other network you may lose your funds, so i am not an idiot who will do such thing to jeopardise my money. Either they are scamming me or some technical error have occured I don't know, what I want from 1xbet is to release my funds. Please users of 1xbet see the proofs yourselves.
Thank you for the response,
I have more proofs that my balance was wrongly shifted to some other crypto wallet after scanning the txid of the transactions which were not initiated by me.
1xbet can check my deposit and withdrawal history to see I only used Bep20 network for transactions and in recent case also I made the deposit on 14611 dirhams on 9th December 2023 using shib inu on bsc network but the withdrawals in question were allowed to use ERC20 network hence proving my stated position that an error has occured which should be rectified and I must receive my funds back. Sharing the screenshots of all the proofs here for further investigation.
My gaming id is; [protected]
This complaint has been resolved automatically due to user's inactivity.
We've thoroughly discussed the situation in our previous correspondence. Kindly review our earlier messages for a comprehensive understanding.
Regarding the protection of your personal data, please be assured that 1xBet is dedicated to safeguarding your information as stated in our rules (https://1xbet.com/en/information/rules/31). It's our commitment to protect your data within our domain.
However, it's important to note that clause 31.14 specifies that while we take responsibility for safeguarding data within our jurisdiction, we cannot ensure the protection of any information provided to third-party websites or collected by third-party services that operate independently from us, even if they are linked to our services or affiliate programs.
If you you have clear evidence which proofs that your account has been compromised or hacked, our security team is prepared to promptly investigate the situation. We encourage you to provide any evidence or details you have regarding the potential hacking incident to our security team via email security-en@1xbet-team.com.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and sharing your feedback.
As per our records, it appears that you have already received a consultation from our security team regarding your recent query.
Regarding your concern about hacking, we'd like to clarify that the evidence to substantiate a hacking incident has not been established. Our records indicate that SMS notifications were sent for all actions on your account.
Should you have any further inquiries or if new questions arise, please feel free to reach out to us. Our team is more than happy to assist and ensure your betting experience is as smooth as possible.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out, to us! We understand the difficulties you've been facing. We are fully committed to resolving them quickly as possible. Our main goal is to provide you with the assistance you need.
In order for us to assist you further and investigate the issue with your account could you please provide us with your gaming ID? This information will allow us to thoroughly review the situation and get back, to you with a resolution.
We truly appreciate your cooperation and understanding while we work diligently to resolve this matter
Best regards,
Alex, 1xBet Team
Replied
Depozit
Hi there,I depozit in my 1xbet account ,about ten thousand pound and I send email many times,rhere is no answer me and now I cant ıse my account as well.
My id number:lD [protected]
I dont know really what I can do about it,there is no contact number or place.I put many times and played past 6 years on 1xbet,please contact with ne asap on
[protected]
Claimed loss: 10.000 pounds
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us.
Our security team has conducted a thorough review of your account and as of now, there are no restrictions imposed. Your account is currently active, enabling you to resume playing without limitations.
To assist us in understanding your situation better, could you kindly provide further details regarding the issue you encountered? Any additional information or screenshots you can provide would greatly aid us in resolving this matter effectively.
We are committed to ensuring your seamless gaming experience and resolving any concerns you may have.
Thank you for your cooperation.
Best regards,
Alex, the 1xBet Team
Replied
Deposit rejected
My deposit was rejected by the operator. account Id: [protected]
Payment system name : Orange money Amount deposited : Nle150
Transaction Id MP231206.2212.A93798 You have sent to GLOBAL ONLINE BETTING transaction amount of 150.00 Leones,charges: 0.00, GST 0.00 Your new balance is 0.99 Leones
Date : 6/12/23
Time : 22:06pm
Email : [protected]@gmail.com
Phone number: +[protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
My deposit was rejected by the operator. account Id: [protected]
Payment system name : Orange money
Amount deposited : Nle150
Transaction Id MP231206.2212.A93798 You have sent to GLOBAL ONLINE BETTING transaction amount of 150.00 Leones,charges: 0.00, GST 0.00 Your new balance is 0.99 Leones
Date : 6/12/23
Time : 22:06 pm
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
One click registration account delete and now no one response my email
Helo, I created my account using one click registration option from 1xbet website. I didn’t complete my account profile and not add any Phone number or email address in my profile. I just made a deposit of more than 149000 bdt taka by our local agent. after that i can't log in using my account id and password.
My account id number is [protected]
I send my documents as security Department asked but after receive all my data, security Department answerd my account is in verification. Please wait.
but its now more than 1.5years. No one response my email.
I hope 1xbet will Again check my Data and unblock my account where is my Only and first deposit money.
Claimed loss: 149000 bdt taka which is my deposited money.
Desired outcome: Want to get back my deposited money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Will you clarify that is there any terms and conditions of 1xbet to hijack customer deposited money which hasn’t place any bet.
Helo team, as you told me to contact security-en@1xbet-team.com I followed your command. But security Department has not any response my email from where i contacted before.
For additional information my email ticket id is Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
Please Response and complete my verification process and give my deposited money back.
Thank you. I will send message to security-en@1xbet-team.com from my email rekhaakterkhatun1@gmail.com. after send it will i inform you here?
I made deposit in the account. Even i didn’t play with it or a single game. You can close the account but you can't close the account with my deposited money.
And Please understand that on that time while i created that account i was totally new then. I gave security Department My mother NID card as I havn't my own NID card. But sir now I have my own NID card.
I hope security Department understand the situation and re open my account verification process as there is my deposited money. Its not any wining money from 1xbet company.
I humbly request you as i have the right to get back my own deposited money.
I didn’t create any multiple account. its totally wrong. Ok thats fine. But What about my first deposit money which i deposited in my player account? There is no right to block my account with my deposited money. even i didn’t place any bet with it.
I created my account then made deposit and from then I can't log in.
Is it not a scam by 1xbet company as my deposited money of 149000 bdt had disappeared and i can't log in.
I understand your policys now but have you any policys to hijack my own deposit money?
I hope 1xbet security Department take a look Again my account and give back my deposited money as i didn’t play any game with it.
What is my problem sir? I was new. I created my account and made deposit from local agent. and then I tried to log in. but i can't. I didn’t anything do more than that. What is my problem or what rules i broke?
Its Scamming as I deposited money in my account. Even i didn’t make any bet with my account.
I have my account id number and password.
exact information about my transaction and agent information.
I hope 1xbet team consider it with a kind attention and make my account and complete verification process.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
I want to underline that your account wasn't hacked, it was processing verification and our Security Team's decision was that in accordance with Clause 7.1.3 of our company rules your account was not able to complete verification
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
For now this is the final respond. We've thoroughly reviewed the information shared by our security team and want to inform you that the decision regarding your case remains unchanged. This case will not be reviewed again.
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for your message.
We've thoroughly reviewed the information shared by our security team and want to inform you that the decision regarding your case remains unchanged. However, if you possess any additional information that you believe could alter this decision, we encourage you to reach out to our security team directly via email security-en@1xbet-team.com. They will carefully assess any new information you provide.
Your cooperation is appreciated, and we remain available to assist you further if needed.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
We encourage you to familiarize yourself with our Terms and Conditions available on our website. Understanding our policies is crucial as they outline the guidelines for fair and responsible gaming.
Please be informed that the decision regarding the closure of your account was made in adherence to our company policies and not subject to reconsideration
Should you have any further questions or require assistance, please don't hesitate to contact us. We're here to help.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
We regret to inform you that the verification process was unable to proceed in accordance with Clause 7.1.3 of our company rules. Prior to registration, all clients are provided access to our regulations, assuming acknowledgment and consent to abide by these guidelines. You can find comprehensive information regarding our rules on our official website: https://1xbet.com/en/information/rules/7.
Unfortunately, due to the breach of our established policies, the decision to stop verification process has been upheld.
Thank you for your understanding in this matter. Should you require any further clarification or assistance, please do not hesitate to contact us.
Best regards,
Alex, the 1xBet Team
Replied
Deposit related
Sir maine Rajshankar UPI I'd [protected]@indus ke nom.₹2000 diposit Kiya lekin utr nom. daali toh request banai toh suuseshfull nahi hua fir maine doosra account per request daali banai fir boh suuseshful ho gaya lekin account me amount abi Tak credit nahi hua maine Rajshankar ke account me paytm ke dwara paise credit kiya ₹2000 date 03/12//23 time 02.18 pm.
Claimed loss: Refund
Desired outcome: ₹2000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Sir maine Rajshankar UPI I'd [protected]@indus ke account per paytm ke dwara maine ₹2000 diposit Kiya lekin utr nom daal request daali toh request nahi liya fir maine doosra account per utr nom.daai toh suuseshfull ho gya lekin amount abi Tak account me credit nahi hua hai please check kare Date 03/12/23 time 02.18 pm.my gaming I'd [protected] maine Rajshankar UPI ko paytm se ₹2000 Diposit kiya
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are pleased to inform you that the amount of 2000 INR has been successfully credited to your account 07.12.2023. Could you please confirm?
If you have any further questions or require assistance, please feel free to reach out to us.
Thank you for your cooperation and support.
Best regards,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that the amount of 2000 INR has been credited to your account on 07.12.2023 successfully. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Replied
The $200 amount I deposited has been blocked on the site
Good time
I have deposited 200 dollars on the 1xbet website with account number [protected]. When withdrawing, I was asked for documents. I sent all the requested documents to the security department of the site. Finally, the 200 dollars that I had deposited was blocked in my account and access to it was blocked. I don't have it. I need this money. Please follow up and return the amount I have deposited.
Thanks
Claimed loss: 200 dollars is in my account (the amount I deposited myself without interest!!)
Desired outcome: Return the amount I have deposited
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Why doesn't anyone follow up on my complaint?
Good time, what happened to my request, why is no one following up, where is it written in the law of the site that they can not give me the money I have deposited, I don't want any profit, but please return my money
Where should I file a complaint to return my right? Give me this money that I have deposited and the site has cheated me. I don't want anything more, but the site has no right not to return my money.
You have to return my money, I am suing, I have not violated any laws and I want the money that the site stole from me, I have 200 dollars myself and I was scammed and 1xbet site stole my money and scammed me of the money that I gave them. I want my money without any benefit. I have not violated any rules and this is my only account on the site. This is their excuse to scam me and not return my money. Please follow up on my complaint and do not respond like this because I am all I have followed the rules correctly and this is their excuse
Please follow up and deposit my deposit amount to my perfect account. I don't want any profit. I have the same account on your site. It is out of my reach. What are my other accounts? I don't want anything more than my money. Please follow up. No one is responsible for me. Return my deposit.
What documents do you want from me now? I have all the documents. What do you need? Give me the money I deposited. This is my money and I have not made any profit. You just want my money. Give it to me. I don't want anything else. ?!
Please follow up on my request. My problem has not been solved. This account number belongs to me. It is my only account on the 1xbet site and I have had the same account. My account has been disabled. I do not want my account. Please return the money I gave you. Give me, this is my savings, I want the money I gave you. Follow up to solve my problem. No one from the site's security department is responding to me
I didn't create several accounts, what are you talking about? This was the only account that I had when I deposited into your site. At the same time, my account was blocked. This is my money that I have deposited and I have not made any profit, so that we can say that I want something from you, my money. give me back this is my request!
I still can't access my account and no one is responding to me
Please follow up on my request. I only have this account and I have deposited my savings into the site. Please give me my money back.
How can I get back the amount that I have deposited? Close my account, but please return the money that I have given you. Again, I only have this account on your site. It is a mistake. Please tell me to follow up on the amount that I have paid. I want my deposit.
Please follow up on my request, thanks
I have created only one account on your site and this is my only account. I have deposited 200 dollars and after depositing my money, it was blocked. I want the money I deposited myself, not anything else. All my documents are also original. I have not registered on your site.
Please return my money, this is a savings clause
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
For now you have received the final respond. Your account was closed due to the multiple registrations and as a result withdrawing bigger amount from your accounts, than you have deposited (therefore you have no available amount of money on your accounts).
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
For now this is the final respond. We've thoroughly reviewed the information shared by our security team and want to inform you that the decision regarding your case remains unchanged. This case will not be reviewed again.
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us.
We understand your concerns, and we value your cooperation in this matter. As stated in our TERMS AND CONDITIONS (https://1xbet.com/en/information/rules/7), particularly in clause 7.1.3, "The company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified."
Moreover, the creation of multiple accounts stands in direct violation of our company policies (as detailed in clauses 7.1.1 and 7.1.3), leading to the permanent suspension of the account. While we sympathize with your circumstances, it's vital to emphasize that the decision taken by our security team cannot be reconsidered. Our commitment to upholding the integrity of our policies remains unwavering, despite our appreciation for your loyalty.
If you have any further questions or need assistance with any other matters, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team.
Thank you for reaching out regarding the recent account block. We understand your concerns, but the decision made by our security team regarding the creation of multiple accounts is final and cannot be discussed.
Creating multiple accounts goes against our company policies, resulting in the permanent suspension of the account (clauses 2.28 and 2.30)
We empathize with your situation but want to underline that the decision taken by our security team is not open to further review. As much as we value your loyalty and patronage, our obligation to ensure adherence to our policies remains paramount.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team concerning the multiple account issue is final and not subject to review.
As per our company policies, creating multiple accounts is a violation that leads to permanent account suspension. We strive to uphold fair and secure gaming practices for all users, and these rules are integral to maintaining a level playing field for everyone.
However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Replied
Withdrawal
I hope this email finds you well. My name is [othmane dahby], and I am writing to bring to your attention an issue I have been facing with a recent withdrawal transaction. On November 5, I initiated two separate withdrawals from my account, each amounting to 5000 Moroccan Dirhams. According to my bank statement, I have only received one of these...
Replied
Deposit
Hello . 16 days ago a made deposit as a new customer of the amount of 100BD. My account has still not been credited after submitting all the necessary information to [protected]@1xbet-team.com
I just the same automated communication . Please see here
Hello dear user
The required information has been completed
Your request has been sent to the team responsible for processing applications
We ask you to wait and be satisfied with this message
So that we can help as quickly as possible
Here is my information please resolve this for me
1.[protected]
2. 3900 4243
3.Daniel Van Zyl , Al Salam Bank
4.19 November, 13:53
Desired outcome: account reimbursement
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hi Alex
Here is my IBAN number , thanks for sorting this out
BH85ALSA00175527150000
Hi Alex
Thanks for coming back to me.
1. Benefit pay
2. Please see attached
Thanks
This complaint has been resolved automatically due to user's inactivity.
Thank you very much for providing the necessary information in a timely manner. As per the Security Department, this deposit was credited successfully. Would you please confirm that?
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us.
Regarding your payment matter our security team has requested that you provide your IBAN (International Bank Account Number) to assist with verification and support.
Please share your IBAN details soon as possible so that we can take the steps to efficiently resolve your payment issue.
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1..Payment system used:
2. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Aviator game
Dear 1xbet team
Meri 1xbet account I'd 422734997
Game operator name =satyawan sharma
Game kaa name = Aviator game
Problem. = aviator game take winning option hide
Date = 4/12/2023
Me aviator game khel raha tha jisme mene 300 rupaye deposit kiye the phir me aviator game khel raha tha to take winning kaa option hide ho Raha tha baar baar yahi problem ho Rahi thi jiske kaaran mujhe kaafi loss hua hai uska mujhe refund chahiye aapko me game aviator history kaa screenshot send kar raha hun khelne kaa time ussi me aapko show ho jaayega kyuki mene kaafi jyada bet lagayi thi to sabhi bet me yahi problem aayi thi
Claimed loss: 935 rs
Desired outcome: 1xbet account numberDear 1xbet team Meri 1xbet account I'd 422734997Game operator name =satyawan sharma Mujhe refund chahiye meri id me
Dear 1xbet team
Register number [protected]
Register Gmail account paeansharma97336@gmail.com
Meri 1xbet account I'd [protected]
Game operator name = satyawan sharma
Game kaa name = Aviator game
Problem. = aviator game take winning option hide
Date = 4/12/2023
Me jab aviator game khel raha tha tab bet lagane ke baad usme take winning kaa Jo option hota hai wo show nahi hota tha hide ho jaata tha isliye me take winning nahi kar paara tha meri I'd me 935 ho gaye the wo sabhi paise take winning show nahi hone ke kaaran loss ho gaya meri jitni bhi bet aapko Aviator history screenshot me bataya gaya hai sabhi bet loss Hui hai aapse mera nivedan hai mujhe meri I'd me wapas refund pradaan kare mujhe mera refund diya jaaye aapki bahot kripa hogi
Is photo me jo take winning kaa show ho Raha hai same aise hi show hota tha iske kaaran meri saari bet loss Hui hai loss amount 935 rupaye hai jiska mujhe meri I'd me hi refund kardo
Me jab aviator game khel raha tha tab bet lagane ke baad usme take winning kaa Jo option hota hai wo show nahi hota tha hide ho jaata tha isliye me take winning nahi kar paara tha meri I'd me 935 ho gaye the wo sabhi paise take winning show nahi hone ke kaaran loss ho gaya aapse mera nivedan hai mujhe meri I'd me wapas refund pradaan kare mujhe mera refund diya jaaye aapki bahot kripa hogi
Dhanyawad
Me jab aviator game khel raha tha tab bet lagane ke baad usme take winning kaa Jo option hota hai wo show nahi hota tha hide ho jaata tha isliye me take winning nahi kar paara tha meri I'd me 935 ho gaye the wo sabhi paise take winning show nahi hone ke kaaran loss ho gaya aapse mera nivedan hai mujhe meri I'd me wapas refund pradaan kare
Dhanyawad
I want to back my refund
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in solving any solutions you might have encountered.
I would like to draw your attention to the fact that according to the rules, the player agrees that all games are randomly generated. This is stated in the terms and conditions on our website:
26.12. The Customer participating in the Bookmaker's games and bets realises and agrees that the outcome of such activities is determined by a random number generator only. As a result, the Customer is ready to accept any result of this kind.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations.
Should you have any further questions, please feel free to contact us.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in resolving any problems you might have encountered.
Could you kindly provide more specific details about the issue you're experiencing? It would greatly assist us in addressing your concern accurately if you could clarify precisely what aspect is causing you concern.
Your detailed explanation will allow us to better understand and efficiently resolve the matter at hand.
Thank you for your cooperation and assistance in this regard. We are here to help and eagerly await your response.
Best regards,
Alex, the 1xBet Team
Replied
Deposit relation
Sir maine UPI I'd Rajshankar [protected]@indus ke account ₹2000 date 04/12/23 ko diposit Kiya lekin utr nom
Daal request daali toh liya nai fir maine doosra account se utr nom.daal kar request create Kiya fir suuseshfull ho gaya lekin amount abi Tak account me credit nahi hua hai please check kare time 2.18 pm per diposit Kiya location bihar india se
Claimed loss: ₹2000
Desired outcome: Refund
1.My gaming I'd [protected] /date 03.23 time// time 2.18 pm //4 Amount rs.2000 //5 paytm se
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that the amount of 2000 INR has been credited to your account on 07.12.2023 successfully. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Lost my account
This is last reply of email..now my account back possible or not possible..please help me.Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company: Upon completion of the investigation, the company can make any...
Read full review of 1xBet
Replied
Wrong bet settlement
I placed a bet for a Portugal 1st Division women game -3.5 points for 1st quarter. The Aiscore app shows the result after 1st quarter was 11-16 in favor of my team. But 1xbet settled my bet with the score of 11-14 which resulted to a "lost" bet.
I contacted their Customer Support but they are asking me to provide a screenshot of the result from the official website of the game. The game does not have an official website and I asked the support if he can tell me where they got the score from, but he can't tell.
Claimed loss: PHP 2000.00
Desired outcome: I need them to settle the correct result and pay my PHP 2000.00 bet
Thank you for clarifying, Alex.
You may close this case now.
Here's my source
https://www.aiscore.com/basketball/match-pnb-loures-women-gdr-andre-resende-women/vmqy6sndgortgk9
Source: https://www.aiscore.com/basketball/match-pnb-loures-women-gdr-andre-resende-women/vmqy6sndgortgk9
BET ID: [protected]
Gaming ID: [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us .
A complaint will be marked as resolved after 7 days if you do not respond. Also you can marked it "resolved" by yourself
We appreciate your cooperation!
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us regarding your recent bet calculation concern.
After carefully reviewing the details with our support team and according to the official sources (https://fibalivestats.dcd.shared.geniussports.com/u/FPDB/2332159/) we can confirm that the bet was indeed calculated correctly.
If you have any further questions or need assistance with anything else, please don't hesitate to contact us.
Best regards,
Alex, the 1xBet Team
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry we would also like to request you to provide links to reliable sources from which you believe the bet should be resettled.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (preferably links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Blocked account
I have created account on 30 November in 1xbet app. First filled all information and deposit 5000 INR.then after 1 min. They blocked my account. I raised complain on email but they haven't replied yet my all mails. When I have reached in call they said that I have multiple accounts that's why they have blocked me. I complain is why they blocked after my deposit why not before? I didn't do wrong with your app. Now I just want my deposit money back nothing more. If you don't want to unblock my account the just give me my money back.i have attached my deposit screenshot in the below. My gaming I'd is [protected]
Claimed loss: 5000 INR
Desired outcome: I want my money back
Dear Alex,
I mailed at block@1xbet-team after they replied me to they want my National I'd photos. I sent him my I'd photos on 5 December. It has been more than five days but i haven't got reply yet.
Please chek into this.
I hope my problem would have been solved as soon as possible.
Dear Alex,
I have mailed at this email I'd on 1 December, it has been more than 72 hours. But I haven't got reply yet. I know my account will never unblock but I just want my deposited money. Please chek my email. My email I'd is shrujalnakrani@gmail.com
I hope my problem will be solved as soon as possible.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
We've reached out to our security team regarding your inquiry. We wanted to inform you that the information concerning your account has been sent for verification purposes. Once our security team receive the response, they will promptly update you on the status of your query.
Our team endeavors to expedite the solution and reach a decision as swiftly as possible. Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Thank you for your understanding. Should you require any further assistance or have additional questions, please feel free to reach out to us.
Best regards,
Alex, The 1xBet Team
Thank you for your patience.
Your request has been duly noted and is now in our queue for review. Kindly await our team's response, as they are diligently processing inquiries in the order they are received.
You may also wish to check your mailbox for any updates or responses from our team. Rest assured, we are committed to addressing your query promptly and efficiently.
We appreciate your patience and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for contacting us regarding the account block issue.
We have thoroughly reviewed your situation with our security team, and it has been determined that you need to contact our dedicated block team via email at Block@1xbet-team. They will provide you with the necessary information and guidance tailored to your specific circumstances.
Your cooperation in reaching out to our block team is essential to ensure a swift and accurate resolution to the matter you are facing.
Should you have any further inquiries or require additional assistance, please feel free to contact us. We are here to support you.
Thank you for your understanding and prompt attention to this matter.
Best regards,
Alex, the 1xBet Team
Replied
deposited money using gcash through my 1xbet account didn't receive
42 mins ago (NOVEMBER 30)I deposited money using gcash direct on 1xbet app. After sending money using my gcash account number ([protected]) Named (STEVEN REY BUGHAO). I sent it to gcash account number ([protected]). The ref no. is [protected]. I still didn't received any balance on my 1xbet account. Please help me to retrieve or receive my deposited money.
Claimed loss: 100 PESOS (GCASH)
Desired outcome: 100 PESOS (GCASH)
I deposit 100 pesos, 20 mins ago I still didn't receive the deposit money in my xbet account how could I retrieve or successfully receive it
Hi Mr Alex, this is the details I have through my transaction yesterday that I didn't receive.
1.Your gaming ID: [protected]
2.Date of the transaction: November 30, 2023
3.Time of the transaction: 10:02 PM
4.Amount involved: ₱100.00
5.Payment system used: G-Cash Direct
6. Screenshot of the transaction (if possible):
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Not get the diposit money
Hello, My player Id :[protected]
26 th November, 6.03 pm bdt. I diposited 14500 bdt,I didn’t get my money. so then i gave complain and all my documents to you via email.They said they not got the money so i need to give video provement.After that as you said i gave video provement on 27 th November, Today 29th November still i don’t gei my dipisited money,Whats wrong with you,If you continue cheating like this us how can we play in 1xbet.We need to change,also i will suggest my friends not to use this because they are cheater.They not give the money although i gave all provement.
Please give my money to my player account. Please. I play here from last 3 years.But you support with customers are very poor. Please solve my problem give my money to my account. Thank you
I gave you video provement that which number i gave my money but not get in my player id
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Replied
Account verification and asset frozen.
Hello, My 1xbet account /[protected]/ is being reviewed by the 1xbet security team for 24 days and blocked now. During the verification, i followed every single instruction and submitted all requested documents such as selfies, id document, bank statement and etc. On the 21st of November, the security team requested me to send a notarized copy of my...
Read full review of 1xBet
Replied
Not get diosited money
Hello, My player Id :[protected]
26 th November, 6.03 pm bdt. I diposited 14500 bdt,I didn’t get my money. so then i gave complain and all my documents to you via email.They said they not got the money so i need to give video provement.After that as you said i gave video provement on 27 th November, Today 29th November still i don’t gei my dipisited money,Whats wrong with you,If you continue cheating like this us how can we play in 1xbet.We need to change,also i will suggest my friends not to use this because they are cheater.They not give the money although i gave all provement.
Claimed loss: Please give my money to my player account. Please. I play here from last 3 years.But you support with customers are very poor. Please solve my problem give my money to my account. Thank you
Desired outcome: I gave you video provement that which number i gave my money but not get in my player id
Some one from your team said to dipisit again but why i dont get my previous money yet! Please diposit my money to my account
1.BDT wallet No (User ID-Gaming ID ):[protected]
2.Transaction ID / TrxID : AKQ2UBP100
3. Client phone no: [protected]
4. Agent phone No: [protected]
5. Time and date:06.03PM,26/11/2023
6. Amount:14500
I also gave video provement but 3 days gone i didn’t get the money.
Really i have a bad experience in 1xbet.
From last 3 years im here but not get the help.
Please i mailed YOU chatted with you. You want video provement i gave this but still dont get the money Please solve my problem. Give my mone to player account. If you cheating like this i will not be here also suggests my friends not to use 1xbet.Beacuse the scam ths money cheated with us by not giving money.please solve my problem. Here is the video provement of 14500 tk.please solve my problem
Still i dont get my dipisited money.
Hello,can you please solve my issue
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well
To facilitate and expedite this verification process, we kindly ask you to follow the instructions, that were given to you by our support team.
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Replied
Security team totally scammers.
Still I didn't get good responce, is ent alot of message plz solve my issue if the comapnay is not theives otherwise tell to forget this money thats all.
Sir my gaming ID is [[protected] ] When I lost money you did not issue document. When I won then you issued document issue. Now you are not helping a helpless person like me. After opening ID with all real documents you verified it but now. They are harassing me by stopping my withdrawal in the name of verification. I emailed all the documents to the security department and now they have not done anything. If you do this, no one will want to use this 1xbet who can tell
This is not to hurt your customers for 3725$ money the company they are become nowadays thieves
Claimed loss: Locked account
Desired outcome: The last message you guys send me is this
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We have conducted a thorough review of the information provided regarding the ownership of your account. Currently, we do not have sufficient reasons to ascertain you as the owner of the account.
The details provided in the form do not align with the information in the confirmation documents we've received. Moreover, the documents confirming ownership of the account have not been provided to us.
We understand the importance of account security and strive to ensure the accuracy of account ownership details. If there are any issues or additional information you would like to share to verify ownership, please feel free to reach out to us.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1xBet Customer Reviews Overview
One of the most significant advantages of 1xBet is its extensive range of sports and events to bet on. Users can place bets on popular sports like football, basketball, and tennis, as well as more niche sports like table tennis, futsal, and Gaelic football. The platform also offers a variety of live betting options, allowing users to place bets on events as they happen.
Another positive aspect of 1xBet is its casino games selection, which includes a wide range of slots, table games, and live dealer options. The casino games are powered by top software providers like Microgaming, NetEnt, and Evolution Gaming, ensuring a high-quality gaming experience.
1xBet also offers a variety of bonuses and promotions to its users, including a welcome bonus for new users and regular promotions for existing users. The platform also has a loyalty program that rewards users for their activity on the platform.
Overall, 1xBet has received positive reviews for its diverse range of sports and events, user-friendly interface, fast payouts, and attractive bonuses and promotions. The platform is also highly rated for its customer support, which is available 24/7 via live chat, phone, and email. Users have noted that the customer support team is responsive, knowledgeable, and able to assist with any issues or questions.
In terms of payment options, 1xBet offers a wide range of deposit and withdrawal methods, including credit/debit cards, e-wallets, bank transfers, and cryptocurrency. Users have praised the platform for its fast and reliable payment processing, with most withdrawals processed within 24 hours.
While 1xBet has received mostly positive reviews, some users have noted that the platform can be overwhelming due to its extensive range of sports and events. Additionally, some users have reported issues with account verification and bonus conditions. However, these complaints are relatively minor compared to the overall positive feedback on the platform.
In conclusion, 1xBet is a highly rated online sports betting platform that offers a diverse range of sports and events, casino games, and attractive bonuses and promotions. The platform is user-friendly, reliable, and offers fast payouts and excellent customer support. Overall, 1xBet is a top choice for sports bettors and casino enthusiasts alike.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet contacts
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1xBet emailsinfo-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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