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4.5 29 Reviews 1297 Complaints
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1xBet Complaints 1297

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1xBet Deposit still not credited in my account

2/16/2024 3:50 AM - I cash in my account under 1xbet. ₱200 and it didnt credited in ny account. i reach out to their support sayin about my concern. They told me to wait up to 4 hours and now its already 1:03 PM.10 hours already passed still my deposit isnt credited in my account. Please help me

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1xBet deposit not received

I have made a deposit to my gaming account via instapay of 10,000 EGP. The money was never credited to my gaming account and it has been over 3 days now.

I have contacted the processing team twice now but they claim the deposit i have made has already been sent to me, WHICH IS NOT TRUE. They refuse to continue the conversation and are ignoring me.

My user ID is: [protected]

I have attached the screenshots of the transaction. This is unbelievable as how can i trust to ever send money if the customer service team can’t help with the simplest complaint.

Claimed loss: I’ve lost 10,000 EGP

Desired outcome: Deposit the 10,000 EGP to my account

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Update by mhmoll
Feb 15, 2024 6:20 am EST

I have emailed the two emails you have specified.

I hope this issue gets resolved as soon as possible.

Update by mhmoll
Feb 15, 2024 6:19 am EST

I have emailed the 2 emails you have specified.

I hope this issue does get resolved

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1xBet Deposit Request

Hello Sir Yesterday i Make a Deposit to my Account via Master Card i do transaction 104.Aed that Almost 27.23$ on Time 5:24Pm 13-Feb-2024

that i did not Received i Speak to one of your Customer Agent he told me payment will reflect to your Account after 3 hours but i did not Received later on again i speak to him he told me 24hours but still it did not process and then they told me Send Email [protected]@1xbet-team.com

I send the Email and Provide Everything time Account number bank Detail account detail but After they Ask me Bank Card number why i give the bank card number its a Security issue if i perovide my Card details hope you understand please Fix this Issue ASAP

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Update by Waseem2315
Feb 15, 2024 3:18 pm EST

Thankyou So Much

That Problem i was Facing its Solved with your assistance once again thanks

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I am writing to address a concerning issue regarding two transactions I initiated through the 1xbet app, transferring 5000 INR each via PhonePe. The first transaction was made on February 10, 2024, at 12:22 AM to the UPI ID [protected]@paytm (UPI reference no. [protected]), and the second transaction occurred at 12:31 AM on the same date to the UPI ID...

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1xBet I have money in my account with nr [protected] and they blocked me

I have open this account in 2019 and i have play regulary but this year i have returned to replay and i have depositet in my account with skrill 200 € in albanian lek

I win and i have make withdraw 800 they have pay this but when i try to make withdraw my balance left more than 3000€ the ask for verificaton and i all complate

The has block me with reason transaction fraud and they dont reply more to me

This is error from 1xbet

Besause is not problem if i deposited one time with card bank and another time with skrill

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Update by Aurelian Gjonaj
Feb 10, 2024 9:31 am EST

Whats is imo when i can contact you

Update by Aurelian Gjonaj
Feb 09, 2024 1:16 pm EST

What i have to do bro

If you solve this i cant give you 10%

Update by Aurelian Gjonaj
Feb 08, 2024 5:11 am EST

I have just that account like i player this is my account

I dont know if other persons try to open account with my details

I have open this acc in 2019 and if you want to verified it you cant try with video call

I can give all my information

Update by Aurelian Gjonaj
Feb 08, 2024 4:37 am EST

I am 29 years what you said its not real

Update by Aurelian Gjonaj
Feb 07, 2024 1:19 pm EST

Why they dont reply via email they tell me i have open 2 or more account but i have just one account The firs acc i jave open in 2019 and they blocked my money in this account

I am register this day like a agent on 1xbet and my menager thell me is not double accounting

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4 comments
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B
B
Babudada
US
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Feb 10, 2024 10:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Brother you can message me on telegram

@Babudad

B
B
Babudada
US
Send a message
Feb 10, 2024 10:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Imo is a messaaging app

G
G
Ghost9215
Send a message
Feb 09, 2024 1:09 pm EST

Somedays ago i got block problem 1xbet gave stupid service.i can help you brother i know how to deal with security Department.

A
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Aurelian Gjonaj
US
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Feb 09, 2024 1:17 pm EST
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Replying to comment of Ghost9215

Hi how are you

If you help me to solve this problem i can give you 10%

G
G
Ghost9215
Send a message
Feb 09, 2024 10:59 pm EST

My imo id : babudada

You can message me.

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1xBet Withdraw scam by 1XBET Cash agent

Withdraw

Hello, I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but I still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but I have to face very rudely. I am attaching transaction id and cash agent id here.

It's a scam, I didn't get withdrawal amount from 1XBET cash agent. Jan 29, 2024 I was trying to deposit fund through APP but it was exceed for many times, then I went through a telegram there is a agent with whom I was doing deposit before for approx. 5/6 times before. I deposited through him and ask for withdraw then he gave me same POS id as before. I transfered and give him a code then he told me to wait for a while and escaped. After while he didn't reply and blocked me.

Claimed loss: Npr. 20000

Desired outcome: Refund

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Update by Kamal Lamichhane
Oct 17, 2024 8:41 am EDT

my issue isn't solved yet

Update by Kamal Lamichhane
May 30, 2024 3:40 am EDT

They don't resolve or reply

Update by Kamal Lamichhane
Apr 10, 2024 1:55 am EDT

I was scammed, 1XBET is 100% a scam.

Update by Kamal Lamichhane
Mar 31, 2024 9:49 pm EDT

Hey scammers,

Refund my withdrawal amount.

Update by Kamal Lamichhane
Mar 25, 2024 4:54 am EDT

My complaints was ignored?

Update by Kamal Lamichhane
Mar 18, 2024 7:16 am EDT

1xbet team doesn't left me other options than this because my complain was forgotten or ignored.

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Update by Kamal Lamichhane
Mar 15, 2024 5:39 am EDT

Hello scammer team,

Are you working to solve my issue or run away with my withdrawal money?

Update by Kamal Lamichhane
Mar 12, 2024 3:30 am EDT

I didn't get any response till now.

Update by Kamal Lamichhane
Mar 07, 2024 4:25 am EST

1xbet team didn't take against my complaint.

Update by Kamal Lamichhane
Mar 04, 2024 6:03 am EST

My issue isn't solved yet.

Update by Kamal Lamichhane
Mar 02, 2024 11:39 pm EST

Hello,

Waiting ...

Update by Kamal Lamichhane
Mar 01, 2024 2:46 am EST

Hello,

I provided my mobile number and proofs that you asked but still i am not getting response and refund.

Update by Kamal Lamichhane
Feb 28, 2024 11:47 am EST

Hello,

Your support team ignored me to help for related issue, i requested him to respond in english but he denied. He said he don't have rights to help me about 1xbet cash agent. He ignored my question and trying to close my chat forcefully. I was scammed by your agent and now suppport operater didn't help me. I also sent a screenshot of this conversation but he denied to help me further.

Isn't it a true scam?

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Update by Kamal Lamichhane
Feb 28, 2024 11:04 am EST

Hello sir,

I just mailed my contact number. I am trying to talk with support team But they said they didn't get any response or update from your team regarding my issue.

Thank you

Update by Kamal Lamichhane
Feb 28, 2024 12:16 am EST

I didnot get any response, my issue isnot resolve yet.

Update by Kamal Lamichhane
Feb 22, 2024 11:42 pm EST

Hello,

I made a first complaint in 30 jan 2024 but i din't get any update since that day. Everytime i am asking about update i got the same reply.

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Update by Kamal Lamichhane
Feb 22, 2024 5:36 am EST

Hello sir,

I am not able to contact that cash agent after 30 jan 2024, he deleted his account. I don't have his phone number or more contact details.

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Update by Kamal Lamichhane
Feb 20, 2024 3:30 am EST

Hello,

Is there any progress in my issue?

Update by Kamal Lamichhane
Feb 19, 2024 4:34 am EST

Its been 21 days of i complaint. What kinds of support and service you provide? Your support team from live chat isn't talk properly , they just copy and paste. In a period of time you resolve issues, people can marry and produce a baby then he/she will start to go for school.

Update by Kamal Lamichhane
Feb 17, 2024 4:28 am EST

I don't think your team gonna resolve my complaint, just accept your company and team is a scammer. Its been 19 days but no response no action but still you are saying specialist and blablaah. Alex, the 1xBet Team i was scammed by your company and your cash agent.

Update by Kamal Lamichhane
Feb 16, 2024 5:36 am EST

The address provided didn't response my email and by the operator i am just getting a response to wait.

Update by Kamal Lamichhane
Feb 15, 2024 10:28 pm EST

Although, its been a 19 days of scammed and 18 fays of complain i made there is no action against 1XBET CASH AGENT. My issue isnot updated and i didn't get justice. I am uninstalling this 1XBET application and request you all to do as same. With another complain i am going to public my cash agent details, Bank account numbers and Phone number here and others scammer sites. Be Aware Everyone, Thank You!

Update by Kamal Lamichhane
Feb 14, 2024 8:46 am EST

It's been 16 days of complain i made but there is no action, hope to here from you soon.

Update by Kamal Lamichhane
Feb 11, 2024 8:03 am EST

Any update?

Update by Kamal Lamichhane
Feb 10, 2024 10:40 am EST

Its been 72 hours, if i will not reply my complaint will shown as resolved but its been 13 days there is no update from 1XBET.

Update by Kamal Lamichhane
Feb 10, 2024 10:39 am EST

Its been 72 hours, if i will not reply my complaint will shown resolved here.

Update by Kamal Lamichhane
Feb 09, 2024 9:24 am EST

It's been 48 hours ,Waiting for your update!

Update by Kamal Lamichhane
Feb 08, 2024 8:27 am EST

I was scammed and i am claiming it. Other than how many request i made , i am thinking about what types pf response i am getting from last 10 days. I am waiting for solution, if any update is there please response.

Update by Kamal Lamichhane
Feb 07, 2024 6:03 am EST

Can you please mention time? How long does it takes?

Update by Kamal Lamichhane
Feb 07, 2024 5:54 am EST

Hello everyone ,

Since last 4 days i am writting here but i didn't get any response or feel like 1XBET is serious for our issue. Its still same i didn't get any solution for my complaints from last 9 days. As mentioned in app , i have to receive withdrawal amount instantly but i didn't get that amount till now.

Update by Kamal Lamichhane
Feb 07, 2024 5:31 am EST

There is nothing, they just asking me same details and tell me to wait. If everything is clarified please mention what's your decision?

My issue isn't solved yet.

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Update by Kamal Lamichhane
Feb 07, 2024 5:16 am EST

Please , Response here as well.

Can i get refund? What will be your response ? Does this issue resolved?

Update by Kamal Lamichhane
Feb 06, 2024 10:19 am EST

See here , its instant for 1xbet cash but where is my money since 9 days? Ok, now he unblocked me but he blocked me that time. He didn't response he didn't deposit my withdrawal amount. And your email never comes with response. Check your every department mail from mail id. No reponse, no process .

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Update by Kamal Lamichhane
Feb 06, 2024 10:09 am EST

How many days you will take for more information ? Because i am talking with your agent since 30 jna, 2024 . I mailed your every contacts shown in app but no reply. Are you making fool again? 1XBET have no responsibility , loyalty and honesty towards their costumer. Who is gonna pay me for this kinds or stress and waste of time to follow up every single day for hours?

Accept it , you don't have any solution and responsibility towards your costumers.

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Update by Kamal Lamichhane
Feb 06, 2024 9:52 am EST

I don't get withdrawal money in my account, prove your agent paid me i will double and reward him. Your 1XBET agent scammed me , ask him for a proof about deposit not with me.

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Update by Kamal Lamichhane
Feb 06, 2024 7:53 am EST

Hello ,

I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but i still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but i have to face very rudely. I am attaching transaction id and cash agent id here.

I am trying to reach by mail but always processing reply comes out. Ot's been 8 days of complaining but there is no decision at. One operater says you will get refund soon and another said you won't.

I am looking for refund soon, today or tomorrow.

Update by Kamal Lamichhane
Feb 06, 2024 8:45 am EST

1xBET cash agent

City: Dhangadi (sudurpaschim)

Street : chhate dhunga (24/7)

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Update by Kamal Lamichhane
Feb 06, 2024 8:23 am EST

I noted my gaming id and agent id with my complaint

Update by Kamal Lamichhane
Feb 06, 2024 8:19 am EST

Please find details in complaints, i noted there

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Najikolk
IN
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Apr 16, 2024 9:49 am EDT

scamming we give complaint to highcourt

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While sending money provider has wrote my name in account number section. So the payment is successful but has not reached to me. But because the account number he wrote doesn't belong to anyone cuz it's my name in letters, in this case sender will get refund from his bank. They should check & if they hadn't received the refund then they should raise a...

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1xBet Diposit amount not received my gaming I'd

Sir maine Rs 1600 ₹upi I'd [protected]@rbl ke account me maine paytm ke dwara payment diposit Kiya time 1.33am date 3/2/24 utr nom.[protected] lekin account me abi Tak paise credit nahi hua hai so please check kare sir mygaming I'd [protected] please check kare aur mere amount ko my gaming I'd per refund ker de apki badi maherbani hogi please check kare

Claimed loss: 1600 ₹

Desired outcome: Amount refunded my gaming account

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I asked to block my account around 26 january 2024. It wasn't blocked until today. After sending an email I saw that the team didn't answer so I thought it is a wrong email because usually it should answer to this request during 1-2 days maximum. Anyway I deposited 2000 norwegian krones in the account and I placed some football bets. I made around 4100...

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1xBet Promo code

I claime a promo code on reward points, i had 135 points then i redeemed x2 single bet promo code. But then when i looked into it i only received 1 code, when i tried to contact the support I've waited and waited, i waited for 3 hrs... Pretty sure they could recheck this in their system, but "their system" says that i claimed a fortune wheel even though i didn't how could i even make that mistake when im literally on the same page as taking single bet code?

Desired outcome: To have my single bet promo code or reward points back...

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Update by Cronica
Feb 02, 2024 5:43 am EST

I do not have problem with the deposit, i had problem using the code. Clearly i bought x2 1 single bet code but only received x1. When i asked your support team they make me wait for 3 hrs for nothing. They said the system detected that i sonehow also bout wheel of fortune code but im pretty sure im not when i even checked it i do not have a wheel of fortune chance...

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1xBet withdrawal

i have been using this bookmakers for 2 months which is the worse experience i have ever had. They will never and ever relase your winings. Literally i have tried all the withdrawal option that website provide. None of them was succesful till now. They are suggesing to use same method i deposited but in the same time the deposit method i deposit is not available at all. Customer service is fighting with you if you ask for the reason. They have closed all the option for me account for withdrawal. They are literally trying to win time until you lose all you money. Probably someone from 1xBet will answer under this compaint like please tell us detail but i assure you they will not help. I dont know what is going on this website and i have seen ads everywhere and decided to try. Do a favor yourself and find another website otherwise you will be the next person who spent time for texting compaint about this bookmaker.

Claimed loss: 80k

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my problem has been solved.i was wrong i guess

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Fábio P Insight
Almada, PT
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Feb 20, 2024 3:01 am EST

I am having a similar issue. In my case I have been depositing from Skrill since September and i have even made withdraws via that method. But now I’m receiving a error message saying I have to withdraw from the same method I made the deposit.

I have contacted the info team and the security team, but literally one month has passed and I have no answer.

I don’t understand…

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I already contacted 1xbet hundreds of time on e-mails. For my withdrawal of 9730 INR which was successful on 6 January & still not received. First they asked me for bank statements, when i provided them they asked for confirmation from bank, when i again provided them, they are now copy pasting the same thing. It is paid & raise issue in my bank again. Thi...

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1xBet Withdrawal

Tried to make a withdrawal on Monday, but was declined and told to contact the security department. I did and gave them all that was asked. I was not investigated when I was making back to back losses, I got their attention now that I make few consecutive winnings and they are looking for every means to discredit my effort. They asked why I have more than one acct. I explained I couldn't log into my former acct when I changed to a new device. I never breached any of their rules, no malicious activities. Now it's been over 48hrs and no words from them. Please , I'm gradually going into depression. Someone should come to my aid

Claimed loss: 728,000 ( app $500)

Desired outcome: At least lemme get my funds out, and if they feel like kicking me out of their site, no qualms

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Update by Chrizzyguy
Feb 01, 2024 7:56 am EST

Id - [protected]

Thanks In advance

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1xBet 60k INR Withdrawal successful but amount not received

Hello 1xbet.

Today I make request of withdrawal INR 60000 at 7:57 am. And I got msg in 1xbet account that withdrawal of 60000 has been completed at 10:49 Am . When I check my account there is no entry of 60000 INR. I didn't receive my 60000 . I send pdf statement to you support team they are saying me to wait for 2 hours. Kindly check my resolve my issue asap. I need that money very urgent .

Claimed loss: 60000

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Update by Channi Singh
Jan 31, 2024 6:42 am EST

I got my 60000 inr . Thanks 🙏

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1xBet Withdraw issue

Hi I have trouble making a withdraw, I used same method as I used to deposit (VISA) but I cant withdraw the money! Can you please help me because I didnt have those kind of problems when I used to gamble on other sites. Your Agents from live chat also told me to try to deposit another way so I can change withdraw method too. Since I cant withdraw money because of technical problems by your site using VISA CREDIT CARD (Same one I used to deposit the money), now I just deposited the minimum amount agent told me and placed a bet at higher than 1.10 odd using SKRILL payment method and heres the proof

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Update by zijaqerimi
Feb 01, 2024 7:17 am EST

Hi everyone,

I had a great cooperation with 1xbet security team.

They’ve been so nice to me, fixed everything for the payment method and i did receive my founds.

Thank you,

Update by zijaqerimi
Jan 29, 2024 1:11 pm EST

I sent mails to 1xbet security team i didnt get a response. Today I also sent mail to the email you provided me but im not getting a response yet

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1xBet Customer Service
1xBet Customer Service
Limassol, CY
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Jan 28, 2024 10:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear zijaqerimi

This account, that have contact you, is not our official channel and we do not have a support via WhatsApp, so please do not provide them with your personal data. There is a chance that they are a fraud and want to steal your personal information and/of money

Best regards,

1xBet Support Team

Z
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Z
zijaqerimi
kumanovo, MK
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Jan 29, 2024 1:14 pm EST
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Hi I sent mails to 1xbet secutity team for almost 1 Week but i didnt get a response, Today I also sent email to the email you provided me but Im still not getting a response.

1xBet
1xBet
CW
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Jan 30, 2024 4:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Valued Players,

To ensure the safety of your personal information and funds, we strongly advise that you interact solely with our official support team (channels you can find on our web site) or verified accounts associated directly with our company.

Please exercise caution and be vigilant when engaging with any other accounts, even those claiming affiliation with our company or even signed by our name. These unauthorized channels may pose risks, including potential fraud, unauthorized access to your personal information, or financial loss.

Best regards,

1xBet Support Team

Z
Author of the review
Z
zijaqerimi
kumanovo, MK
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Jan 31, 2024 12:36 pm EST
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Replying to comment of 1xBet

Hi sir,

So after we fixed the payment method talking to your security team via email, the withdraw request got approved by operator and after almost 48hrs of waiting for my founds to be credited to my skrill it got rejected (Denied by operator. (Payment processing error). I tried making same request again it got rejected this time from operator and it shows me that withdrawals are only possible using the same details that were used to make a deposit. So im running to a problem we already fixed via email ! Please can you help me because this thing is taking to long for a single withdraw

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1xBet Block appeal

My account has been blocked with 1963 USDT. I have submitted all the requested documents last of which is an appostilled document confirming my Identity.

So far I have submitted My Valid ID card, Bank and Crypto account statement, Birth certificate, Mental Health Certificate, Certificate of no gambling addiction. All this document were uploaded on their website and later they asked me to send it to Ukraine via post office.

Yet same request of apostilled document kept popping up on the website. Please I need further clarification on why my account is still blocked.

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Update by Godspet96
Jan 30, 2024 6:52 am EST

Hello Alex,

Thank you for your response. I have uploaded the requested document severally but same instruction is still poping up on the website.

Could you kindly offer additional details regarding the request for me to submit the same documents that have already been provided?

If the initial documents were not accepted, it would be appreciated if you could provide an explanation and clearly outline the specific criteria the document must meet for acceptance.

I understand that for the confidentiality of personal correspondence with the security department such information might not be divulged in public space like this, but an email in this regard could make this case more appealing.

The instructions on the website states that ; "You need to attach photos of an apostilled document confirming your identity".

I believe this request is an ID that has been authenticated by the proper government ministry. The documents I uploaded were apostilled at the Ministry of Foreign Affairs Nigeria, the stamp and Signature were clearly visible. By the way its very expensive to get this done, couple with the security risk in my country(Nigeria/Abuja) at the moment.I went against all odds to get it done. Yet 1Xbet is requesting for same thing without any clarity on why or if the document was not accepted.

This looks more like trying to frustrate my effort to give up my funds.

Please kindly make this case more appealing.

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Update by Godspet96
Jan 29, 2024 6:10 am EST

Hello Alex,

Thank you for your prompt response.The instructions on the website still read " You need to attach photos of an apostilled document confirming your identity ".

I have uploaded the requested document. If the initial documents were not accepted, it would be appreciated if you could provide an explanation and clearly outline the specific criteria a document must meet for acceptance because this document was appostilled at the Ministry of foreign affairs in Nigeria.

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1xBet Account Block With No Reason

My account have been blocked for no reason. I have been using it since last 3 years, i didn't know how much i lost in this three years. Once i withdraw it say provide documents and i did as suggested by security team. Today i got mail that the bookmaker reserve the right to refuse to accept a bet or deposit from any individual without giving reason. What's all this. I provide all genuine documents to prove myself. It's seem like scam at ends. I don't know why my account have been blocked.

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Even after doing so many emails, sending them bank statement for hundreds of time, Im tired & frustrated. Worst customer service I've ever seen where you have to do financial transactions. There is no clarity, no efforts from customer service to solve your issue, they want every work to get done by me. I withdrew 9730 INR on 6 January on 7 January around...

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1xBet Package with tracking number am211088539cn from china

I have ordered a package online more than two months ago to 38170Grenoble, France with the following tracking number: AM211088539CN. The shipping company is china post placed in china.

their site indicates that it arrived in Grenoble since 26 December 2024.

I haven't received this package to my address or to any neighboring post office

Apparently it's a scam as i have contacted every possible post office in my region and they have confirmed that they haven't received it.

attached you can track this package during its whole trip from china.

Claimed loss: 85 euro

Desired outcome: to receive the package to my exact address or reimbursement of the whole amount of money

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Update by walaa mohammad
Feb 01, 2024 8:58 am EST

Dear Alex,

I am not player with your bookmaker.

All i am requesting is to find a way to regulate the situation with china post and to get my package delivered to my home. Or at least if they can provide me with its exact address upon arrival in 38170 grenoble , France then i'll be grateful and i'll go pike it up.

thanks for you help

Update by walaa mohammad
Jan 29, 2024 6:14 am EST

Thanks for your reply.

My situation as explained before, i have ordered a package online with tracking number AM211088539CN from china to Grenoble, France .

The shipping company is china post.

their site : http://my.ems.com.cn/pcp-web/f/index

their site indicates that it arrived in Grenoble since 26 December 2024. But, I haven't received this package to my address or to any neighboring post office.

I would like to know where's the exact address of my package delivered in Grenoble, France as i haven't received it to my address. where can i pick it up? and i haven't succeeded to contact the shipping company ever since. It's been three months now.

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1xBet Deposited money is not posted for 6 days and don't even replies.

Hi,

I am from Bangladesh and I deposited twice in 1xBet. First 2200 in bKash and after that 5200 in Nagad. Both are local financial services. They did not update my deposit account. But in the meantime every I tried to contact them through the Customer Care chat option, they kept me waiting and threatened that If I informed them of the same issue multiple times then my issue would take more time to be fixed. I paid on 20th January, 2024. It was 26th January 2024 and no one even replied to me once via email.

Even their security team holds my account and I am unable to withdraw now. they asked for the card's photos, Every time I give them a photo it's not according to them. I am not a professional photographer. I need to fix my issue.

Claimed loss: This just made me almost 400-500 USD (Equalivant loss) because my account currency is in USD and I was recycling my money! because I could recycle my money 4-5 times at least!

Desired outcome: I want my deposited money in my account back and also compensation for keeping me waiting for this long time.

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Update by Mahabubur Rahaman
Mar 03, 2024 12:30 am EST

It's Not RESOLVED. I am always active on this thread. The 1XBet team is not prioritizing my issue. They are taking so much time and they are telling me that they are verifying the payments. They asked for payment video proof. I emailed them on February 12, 2024, and they still have not replied. They are not taking this case seriously.

Update by Mahabubur Rahaman
Feb 19, 2024 11:04 am EST

I am not getting quick responses. I already replied to you emails but its 7 days gone. Its one month gone already! My account is not deposited.

Update by Mahabubur Rahaman
Feb 15, 2024 12:54 am EST

Dear Concern,

I have done according to your method, 1 method worked and another did not but both of the methods are still stuck. Your officials asked for video from the payment apps I have provided 1. Soon after approval, I will post the others.

Update by Mahabubur Rahaman
Jan 30, 2024 5:41 am EST

Dear Alex,

Thanks for your prompt reply. It's still not added to my account. I am waiting for this to be added.

Thanks in advance.

Mahabub

Update by Mahabubur Rahaman
Jan 26, 2024 10:36 am EST

I am even scammed on this platform. Scammers contacted me through the complaints board inbox in the name of 1xBet Officials and posted some local numbers. They referred me to a Bangladeshi Number and I was scammed. The earlier update was about scammers. No matter how I deal with the scammers, 1xBet should deal with my matters.

Update by Mahabubur Rahaman
Jan 26, 2024 7:12 am EST

Their local team reached out to me and assisted me in depositing the same amount again with a bonus compensation of 100% of the total deposit. They told me it would be added in 5-10 minutes after deposit. After again depositing 7800 BDT in bKash method they told me it would be deposited between 5:30 PM local time. But still, it's not done. It's more than 1 hour and 30 minutes gone.

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Diposit amount not received my gaming I'd was posted on Dec 9, 2024. The latest complaint Change results was resolved on Nov 11, 2024. 1xBet has an average consumer rating of 5 stars from 1326 reviews. 1xBet has resolved 1087 complaints.
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