Replied
Deposit not credit in my account
Dear 1xbet team
Sahil Singh Dev this side yesterday I deposited 4000 rs in my 1x wallet via UPI Fast method but the money is still not credited in my 1x wallet it's been more than 12 hours. Please look into it and do the needful.
its been more than 24 hours but no response.
Payment made on 10/04/2024
my ticket number is - #[protected]
Registered mobile no - [protected]
Account Id - [protected]
Transfer details :-
UTR - [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
To assist in reviewing your transaction, we kindly request you to provide the screenshot of the transaction:
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
No withdraw
I made deposit with Cryptocurrency and I'm trying to make withdraw all withdraw methods locked it look like they accept only deposit and when I sent mail they don't answer and when I tried to conatct with customer service via application all day they saying wait for out specialsts and none care
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your feedback. Your opinion is important to us!
We'd like to help you efficiently and address any concerns you might have. For us to identify you, please indicate your gaming id and describe in details the situation you have faced. Our team is dedicated to resolving any matters and make sure you have received only a positive experience.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Poor Customer service on Email based platform.
I am facing a problem in my deposit for last 5 days.
Still now not getting any solution even they are just ignoring my mail.
I have made deposit on 06/04/2024 of tk 5000 but they provided only tk 500 on 08/04/2024 and i have made another deposit of tk 2000 on 10/04/2024 i have not get this money too in my account. I have sent several mail to the correspondent mail address.
They didn’t give any response yet.
Please do something about it to provide me a solution.
Thanks.
Gaming ID - [protected]
Transaction ID - BDA1GYVUOV
Client Number - [protected]
BKash Agent No - [protected]
Date - 10/04/2024
Time - 4:31 AM
Amount - 2000 tk
Claimed loss: 6500 tk
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are pleased to inform you that both your deposits has been successfully approved with full amount. Could you please confirm?
If you have any further questions or require assistance, please feel free to reach out to us.
Thank you for your cooperation and support.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Account block without reason
Dear team
My id [protected]
You can check nothing has change to my account.
Password is same as I used from registration.
No email link there from registration time
Phone number also not changed
My google authinticor also added with that account from registration time.
Two step verification is on with my account From registered time.
Google Authentication is my extra layer of my account sequrity no one can use my account without my permission. There is no reason this account belongs to other.
Why you not listening me!
Why you are telling there i's no ground this account is not mine!
Are you on sense?🥺
Think deeply please you are educated you will understand
I had sent my all documents before
Its my account I beg to you please open my account Please I request you please
block@1xbet-team.com asked deposit details I gave them the agent details from I deposit I provided my id card also but they not respond.
Please solve my problem
My deposit agent epos id 1111479
Agent name:MD Shobuj Mia
Adress: rangpur
station road rangpur
I have taken deposit from this epos Agent I have added the epos screenshot. my deposit are connected with this epos cash agent please check this.
Deposit screenshot not possible if we top up from agent please try to understand. you can find the connection with my account with the agent.
Please help me to withdraw my funds
Claimed loss: 70000
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us about your account being blocked.
It seems that you have missed our previous message so I`ll duplicate it for you one more time:
We have thoroughly reviewed your situation with our security team and it has been determined that you reported to our support team that you have a gambling problem (in November 2023). Your account has since been blocked. At the moment, if you want to unblock it, you need to contact our blocking team at Block@1xbet-team and provide them with a certificate of non-addiction. They will provide you with the necessary information and recommendations tailored to your specific circumstances.
In addition, we ask you to avoid cooperating on your unblocking with anyone via messengers such as WhatsApp, Telegram, etc. Such situations can only be resolved via email at block@1xbet-team.com.
Your cooperation with our blocking team is essential to ensure that the issue you are facing is resolved quickly and accurately.
Thank you for your understanding and prompt attention to this matter.
Best wishes,
Alex, the 1xBet team
Replied
Please help me to solve this problem. Let them solve the problem in a short time
Hello. I am a citizen of Azerbaijan. My name is Rauf Ismayilov, son of Gudrat. I have been a member of the betting site "1Xbet" since 2015. My withdrawal is closed from March 31, 2024. They asked me to send my passport by mail. I sent my passport, correspondence and a selfie with myself. I then posted videos and pictures of my investments and withdrawals. Later, I sent them my kashelock accounts. then I sent them all the electricity and water bills of the house I registered. Then I sent them my driver's license document. They accept all the document emails I send and don't wait. I want to withdraw $720 now but I still have problem with withdrawal.
Please help me to solve this problem. Let them solve the problem in a short time
Account number id: 5709595
Withdraw funds from the usd account: [protected]
Their email: [protected]@1xbet-team.com
[protected]@1xbet-team.com
Claimed loss: 720 dollar
Desired outcome: Please help me to solve this problem. Let them solve the problem in a short time
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Please help me to solve this problem. Let them solve the problem in a short time
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Unable to withdraw the amount
Hello sir,
My 1Xbet account No is: [protected]
I want to withdraw the amount.
But repeatedly asking for send the identification documents.
First I have send the E-Aadhar.
Then send I'd proof of DL.
Then Bank Statement.
Than a mail came "Open this letter on your device and take a photo, holding your ID card in hand near your face, and in the other hand your device, where this correspondence will be visible.
This text should be clearly visible in the frame. The photo must be taken in good lighting, and your ID card details must also be clearly visible.
Also send this. Now they mail me
Dear customer, all requests are processed in turn. We apologize for any inconveniences and kindly ask you to wait for notification to your e-mail.
How many times you need to resolve the above issue?
Claimed loss: Rs 11699.50/-
Desired outcome: Please avail the withdrawal facility
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
The issue is solved. Thank you.
Now Problem is solved. Thank you.
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
My deposits are not credited into my gaming id
Sir, maine apne 1xbet account id [protected] mein 05/04/2024 ko 02:10 pr 30000 rupees deposit kiye the, uss time transaction successful ho gya tha or mere bank account se 30000 rupees kat gye, baad mei operator dwara deposit reject kar diya gya
Sir mere 1xbet account mei 30000 rupees deposit nhi hue hain or na hi mere bank account mein wapis aaye hain,
Sir maine samay enterprise ko upi fast se upi id qr. [protected]@sib par apne phone pay se payment kiya tha
Jiska utr no. - [protected] hai or transaction id - t2404051409540309774200 hai
Payment ke screen shot attach kar diye hain
Please sir mere account mein 30000 rupees deposit karane ki kripa kare
Claimed loss: 30000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Thank you 1xbet
Meri deposit problem solve ho gyi hai
Thank you
Sir , meri 30000 rupees deposit ki problem abhi tak solve nhi hui hain, 7 din ho gye ...bs daily yhi bola ja rha hai ki aaj deposit ho jayenge , pr kuch nhi ho rha
Thank you hasita
Meri deposit ki problem solve nahi hui hai , mai payments ke screenshot gmail bhi kar chuka hu
Par abhi tak kuch bhi solve nhi hua hai
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that the situation has been resolved to your satisfaction. Your positive experience is of utmost importance to us. If by any chance there are further issues or anything doesn't seem right, please do not hesitate to reach out to us. We're committed to promptly addressing any concerns you might have.
Thank you for your patience and understanding.
All the best,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes to corresponding specialists.
If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Hi, These people are fraud they dont deposit your amount. I have made deposit of 46,000 on april 2nd and till now there is no reply and everytime I call them they ask to wait 2or3hours, or wait till morning, till end of the day. They are scamming us and stealing our money. Only one person will response saying that my name is Alex, We will look into the situation and later he will respond forwarded to the specialists. I am in the same situation
They dont reply, the scam people I am telling you nah. i have lost 46,000
Hi, I have received my money and I advise you to call them everyday and send mails and follow up here. all the best. If not file case aganist in consumer court
Replied
Deposit problem
I made a deposit of 2400 on 3rd april through upiqr method and it was successful but still my money has not been debited and 5 days been already passed. No proper response from their customer support. Have attached the screenshot of the transaction. The transaction i'd is [protected] and date of transaction 03/04/2024. Their customer support is pathetic and I need my asap.
Claimed loss: 2400
Desired outcome: Need my money back
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request your gaming ID.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Money deposit
I deposited through paytm but I still not received to my gaming id. . I contacted through chat support and also e-mail did but they still no solving this issue they saying the issue has been marked has been resolved but I didnot recieved to my gaming id.
3500rs
295621527 gaming id
6/4/2024. 3:16pm
Payment via Paytm
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes corresponding specialists.
If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Deposit issue and refund
So this is my worst experience with 1xbet.
The issue has been started on 21 March 2024 regarding a deposit of 50000 that I have made.
In order to verify a deposit a user needs to provide the UTR number of the payment. But in my case the UTR number isn't generated as the payment is done through the YONO SBI app and the payment is within SBI to SBI there is no possiblity of generation of UTR.
I HAVE CONTACTED THE BANK and they have verified that the amount has been successfully credited into the receiver's bank account and they also gave me the statement of the transaction where it is clearly showing every details of the transaction.
I have provided each and every payment proof along with the details I got from the BANK officials to the 1XBET customer service but they always used to say to provide a UTR number.
The worst case is that the customer support team is ending up the call without listening the issue.
And most of the time they are repeating the same words like to provide the UTR and some times they say we have forwarded the issue to the payment team and they are working on it.
Your amount would be credited soon into the account. But everytime there are failing to resolve the issue.
If they really work on this issue it would not take this much time to resolve the problem.
I have also requested them to check with receiver's account and verify the payment.
But they won't work on it.
The payment is successful as I have every proof of the payment and the Bank officials also verified with the receivers account.
But this 1XBET CUSTOMER SUPPORT can't verify my transaction.
It's been 16 days since the payment has done.
I have been mentally fighting for the amount of 50000.
They aren't solving my issue and days are passing and my mental struggle is increasing.
I have requested to refund my amount as I cannot provide the UTR. and they are repeating the same words.. saying to provide UTR NUMBER.
I HAVE ALSO GOT A CONFIRMATION LETTER FROM THE BANK SAYING THAT THE PAYMENT IS SUCCESSFUL AND THE RECEIVER ALSO RECEIVED THE AMOUNT.
Claimed loss: 50000
Desired outcome: Refund of 50000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Diposit amount not received my gaming I'd
Sir maine aniket enterprises UPI I'd [protected]@sbi ke account mein ₹3500 date 4/4/24 time 6.28 pm utr.nom.[protected] per maine paytm ke dwara payment diposit Kiya tha lekin abi Tak amount nahi account me credit hua hai please check kare my gaming I'd [protected] please check kare sir ishe pahle maine paytm ke dwara payment Kiya aniket enterprises ko paise gaming I'd me aa gai thi please check kare
Claimed loss: ₹3500
Desired outcome: Amount refunded my gaming I'd
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Currently you payment is sent to the corresponding specialists.
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
1x bet chutiya company hain , Main YouTube Facebook par in saalo appska pol khulunga..
Mother [censored]er 1xbet, The money has been deducted from my bank account, but it’s not reflecting in my 1XBET account yet?
Replied
Withdrawal not credited
My withdrawal is pending since 32+ hours I have filed a complaint but there was no response from their team that's why I'm filing a complaint there but 5hrs has passed no response no action please credit it ASAP
Claimed loss: 2500
Desired outcome: 2500
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Withdrawal not credited for every withdrawal .. I have to beg for the money that the time has passed give my withdrawal please my gaming id is [protected]
Sending complaints daily please improve your process
Time of withdrawal was 5:23pm 6 april
Query resolved thankyou
Date - 4/04/2024
Time - 12:40am
My gaming id is - [protected]
This complaint has been resolved automatically due to user's inactivity.
We have checked the status of your second deposit (made 06/04) with our Security Department.
We have received information that the refusal to process your withdrawal request is not from our side but from the bank/payment system due to technical difficulties. Specialists are currently addressing the issue with the technical malfunctions. However, as the problem originates from the payment operator, we are unable to provide an exact timeline for when the system will be fully operational again.
We sincerely apologize for the inconvenience caused, we understand how important and frustrating this is, and we ask you to wait for the issue to be resolved and the system to be restored. In the meantime, you may use other payment methods available in our list of payments if you have previously used them for deposits.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Deposit service
Sir,
I have deposited 2600 rupees the money have been deducted from my bank account but not credited in my 1xbet account more than 12 hours have been passed now a deposit rejected message has arrived to me of 500 rupees but i never made any payment of 500 rupees i made payment of 2000 and 600 rupees i have attached the required screenshot with this email kindly look into it.
Username-mohd nishat
Id number-[protected]
1 Payment time-Thursday 4th April 2024 at 1:45pm.
2 Payment time-Thursday 4th April
2024 at 1:49pm.
Payment method-Upi Qr.
Thank you.
Claimed loss: 2600 rupees
Desired outcome: I want my money back plzz help me
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Thank you my issue had been resolved
Have not got my deposit till now and not getting any response from 1xbet also
I have not received any deposit yett plzz look in this matter @1xbet
Sir what is the status of my complaint i have not received payment yet
I have got this email what should i do next?
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that the situation has been resolved to your satisfaction. Your positive experience is of utmost importance to us. If by any chance there are further issues or anything doesn't seem right, please do not hesitate to reach out to us. We're committed to promptly addressing any concerns you might have. Thank you for your patience and understanding.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inform you that both of the deposits requests are at work.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Currently both payments are sent to the corresponding specialists.
Moreover, the rejected message for 500 was shown as you initially made deposit request for 500.
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
All the best,
Alex, the 1xBet Team
As I said earlier, I will check your situation with our Security Team and get back to you. Please avoid providing your personal information to third-party websites or services.
We appreciate your patience.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Multiple Deposit Issues
Hi Team,
My account number is [protected] and my mail ID is D.[protected]@gmail.com
I made five deposits of 1600, 1600, 1600,1600 and 1400 on 2nd and 4th April via UPI method. But none of the deposit has been credited into my game account.
Please find the screenshot of the deposits.
I already contacted your customer team multiple times and mailed you several times on this mail ID [protected]@1xbet-team.com. They have only one thing to say specialist are working on this issue.
Kindly take this on priority and try to resolve this ASAP, I still have hope in you.
Thanks
Dilwar Singh
Claimed loss: 7800
Desired outcome: 7800
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hello Team,
I already provided you all the screenshots.
Could you please take this issue on priority?
Out of 7800, I only received 1600 amount so far.
Thanks
Dilwar Singh
Hi,
I tried to made the deposit of the 1600 via UPI fast method but still they are rejecting my deposit.
Can you please take this on priority?
Thanks
Hello Team,
I received one of the deposit of 1600 INR.
Still waiting for my other deposits.
And please find the screenshot of the payments where receipt's UPI ID is visible, I took this from my bank statement.
Thanks
Dilwar Singh
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposits has been sent for verification purposes to specialists.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us.
Regarding your payments we have the following information (the information is provided in the same order as the screenshots in the complaint):
1. amount 1600
Please create a new request within 48 hours with the correct UTR number for the amount (1600) INR using the (fast upi) method.
2. amount 1600
We kindly ask you to provide a screenshot with the recipient's visible UPI ID.
3. amount 1600
We kindly ask you to provide a screenshot with the recipient's visible UPI ID.
4. Amount 1400
Currently we are awaiting for a response from Payment System.
5. amount 1600
Currently this payment in process.
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Hi Team,
So far I received only two deposits 1600 and 1600 out of 7800.
Could you please let me know, when I can expect my full deposit into my game account?
Thanks
Dilwar Singh
Replied
Account block without reason
Dear team
My id [protected]
My email:[protected]@gmail.com
I was staying in dubai for tour purpose that time i used tourest sim for account registration. I take deposit from my bangladeshi cash agent desk for playing this account suddenly my account lock i had no email registered with that account. ([protected]@1xbet-team.com) Team is asking tranjection screenshots but try to understand that cash tranjection dont provide any transaction screenshot.
My tourest sim also deactivated also.
I have my game id with my password and google authorities is linked.please try to understand
✅i can give you my dubai visa passport also that i was staying in dubai please try to understand 😔
I take my all deposits From cash agent i have added example screnshot i gave them cash they give direct deposit to my id there i dont get any deposit screenshot. Please try to understand.
Please see this there no tranjection history show that i can prove this is connected with my id .no one can proof deposit information if he use agent for top up his gaming id please try to understand
I wish you are educated you will found this situation please help me
Please open my account please please please
Claimed loss: 70000 bdt
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear team
My id [protected]
Email shwonsaha007@gmail.com
I was staying in dubai for tour purpose that time i used tourest sim for account registration. I take deposit from my bangladeshi cash agent desk for playing this account suddenly my account lock i had no email registered with that account. Team is asking tranjection screenshots but try to understand that cash tranjection dont provide any transaction screenshot.
My tourest sim also deactivated also.
I have my game id with my password and google authorities is linked.please try to understand
✅i can give you my dubai visa passport also that i was staying in dubai please try to understand 😔
I take my all deposits From cash agent i have added example screnshot i gave them cash they give direct deposit to my id there i dont get any deposit screenshot. Please try to understand.
Please see this there no tranjection history show that i can prove this is connected with my id .no one can proof deposit information if he use agent for top up his gaming id please try to understand
I wish you are educated you will found this situation please help me
Please open my account please please please
Where is update?
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us about your account being blocked.
It seems that you have missed our previous message so I`ll duplicate it for you one more time:
We have thoroughly reviewed your situation with our security team and it has been determined that you reported to our support team that you have a gambling problem (in November 2023). Your account has since been blocked. At the moment, if you want to unblock it, you need to contact our blocking team at Block@1xbet-team and provide them with a certificate of non-addiction. They will provide you with the necessary information and recommendations tailored to your specific circumstances.
In addition, we ask you to avoid cooperating on your unblocking with anyone via messengers such as WhatsApp, Telegram, etc. Such situations can only be resolved via email at block@1xbet-team.com.
Your cooperation with our blocking team is essential to ensure that the issue you are facing is resolved quickly and accurately.
Thank you for your understanding and prompt attention to this matter.
Best wishes,
Alex, the 1xBet team
Thank you for contacting us about your account being blocked.
We have thoroughly reviewed your situation with our security team and it has been determined that you reported to our support team that you have a gambling problem (in November 2023). Your account has since been blocked. At the moment, if you want to unblock it, you need to contact our blocking team at Block@1xbet-team and provide them with a certificate of non-addiction. They will provide you with the necessary information and recommendations tailored to your specific circumstances.
In addition, we ask you to avoid cooperating on your unblocking with anyone via messengers such as WhatsApp, Telegram, etc. Such situations can only be resolved via email at block@1xbet-team.com.
Your cooperation with our blocking team is essential to ensure that the issue you are facing is resolved quickly and accurately.
Thank you for your understanding and prompt attention to this matter.
Best wishes,
Alex, the 1xBet team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Deposited rejected but the money has been deducted from my account
Deposited rejected but the money has been deducted from my account.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Rs 46000 is deducted from my account but not added to my 1xbet account
I have added Rs 46,000 on April 2nd 2024 at 10:03 PM but it is not added to my gaming account. I have been calling customer team they are telling me to wait 3hours or some time in every call. I have sent the screenshots requested. now they say that they have got money but take a few hours to deposit the money. I want my money back otherwise I will file a complaint to the police
Claimed loss: 46000
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Hello Alex, I have received my money in the bet wallet. THANK YOU
Hi, Is there any update?
Hi Alex, I can wait till monday end of the day if I dont any reply on the status or my deposit. I am going to file case against you parellely. I am attaching screenshot for your own reference.
Hello Alex, I dont understand why it is taking so long for your payments system to get this issue solved. Is there any way to contact your payments team
Hi Alex, Is there any update it has been6 days
Hi Alex, I have recahed out to consumer court and filed a case aganist you If I dont get my money by today or tomorrow. I am going to take legal action on 1xbet. I want my money back. You people are scamming me and not giving any update from your payments department.
Hi Alex, How long do you take to get a response from your payments team
Hi Alex, I want my money back. There is no update yet. What is happeneing with your payment team how long does it take to check if the money is deposited or not. You are lagging the situation juat to make money out of it and scam me
Hi Alex, your customer care agent told me that I will get my refund by today end of the day as you got reply from the payments team and now you are saying that you need to hear back from them which is true! I need my money back by tomorrow. This is a huge amount I cannog be patient for your slow process.
Hello Alex, Can I please know what is the update. You are your team are telling me the sane thing to wait. How many days should I need to wait. There has to be timeline for the procesing right, otherwise is it going to take forever for the process.
Hi Alex, I have been hearing the same thing from past 3 days. I feel I am scammed, I dont understand how long does it take for you to do the payment investigation and process the money.
Hi Alex, Can you please let me know how long does it take for you to check and get back to me. I need timeframe.
Hello, Is there any update. Alex you said that you will look into the situation and there is no reply after that.
Hi, I have tried reaching out customer care through IP call, sometimes they say the amount is received by their agent. sometimes they say the server is slow and it has error. Is this a some kind of scam.
Hi, Is there any update. You have been telling me the same thing from the past 2 days. This is not a small amount to sit back and relax. I have even checked from my bank end and they said money has been deposited to the agent. I would like to logde a complain against you if I dont receive money by tomorrow.
1. Your gaming ID: [protected]
2. Date and time of the transaction: April 2nd, 2024 at 10:03
3. Amount of the transaction: INR 46,000
4.Payment system, that was used: UPI QR
5. Screenshot of the transaction: I am attaching screenshot
I have reached out to customer team using IP call and some times they say money is deposited to Kishana ram agent and sometimes they say the amount is not credit due to bank issues. sometimes they say Ill get money in 2-3 hours. I am very confused and Inam afraid that my money is looted.
Hi, I have deposited 46,000 INR to 1xbet account on 2nd April 2024. Money is debited from my account but not added to my 1xbet account. I have been trying to contact customer support but they are responding and asking me to wait a few hours each time I have called them. I have even mentioned this in the email and they say that cannot provide time frame to return the money. I feel like I am scamed. please help me
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that the situation has been resolved to your satisfaction. Your positive experience is of utmost importance to us.
If by any chance there are further issues or anything doesn't seem right, please do not hesitate to reach out to us. We're committed to promptly addressing any concerns you might have.
Thank you for your patience and understanding.
Best regards,
Alex, the 1xBet Team
Currently we are waiting for a respond from a Payment System.
Rest assured, we aim to resolve this issue promptly.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
All the best,
Alex, the 1xBet Team
As I said earlier, we will check the status of your situation with our Security Department and get back to you with information as soon as possible.
We do appreciate your patience.
All the best,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
The money has been deducted from my bank account, but it’s not reflecting in my 1xbet account yet?
Dear 1XBET Customer Service,
I am writing to express my concern regarding a recent transaction. On [insert date], I made a deposit into my 1XBET account, but the funds have yet to appear in my balance. I have verified the deduction from my bank account, and I am certain that the transaction was successful.
This delay is causing me significant inconvenience, as I am unable to place bets as planned. I have attempted to contact your customer support via [insert method], but have not received a resolution or even an acknowledgement of my issue.
I kindly request that you look into this matter urgently and provide an explanation for the delay. I also ask that you ensure the funds are credited to my account as soon as possible, so I can continue to enjoy the services provided by 1XBET.
I appreciate your attention to this matter and look forward to a prompt resolution.
My id - [protected]
Claimed loss: 5000
Desired outcome: 5000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
my country origin : India
My 1xbet account id : [protected]
username : ayush112233
my upi id from i did the payment : [protected]@paytm
I had opted for payment through Paytm app where i choose the UPI QR mode from the Recommended Methods.
UPI Id where i sended the money : merchant1069735.augp@aubank
I made the payment using the code, Paytm UPI option came and made it.
I did it through tax mode option, there through Paytm UPI the same UPI was done on uploaded screenshot
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
Our Security Team kindly asks you to provide a screenshot with the recipient's visible UPI ID
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
We kindly ask you to recheck the information, that you provided in your post, regarding your gaming ID. The ones that you indicate in your complain cannot be detected in our system.
Also we ask you to provide the information about your county of registration. I
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
We have reached to our Security Team and currently we cannot find in our system ID, that indicates in your complaint.
Since that we kindly ask you to recheck the information, that you provided in your post. Also could you please provide us with the information about your county of registration? It will greatly help us investigating your case.
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Hi Ayush? have you received any update? I have been facing the same issue.
Replied
I have deposited 300 two times but it not reflected on the 1xbet account
I have deposited 300 rupees two times, but amount is not reflecting on 1xbet account, first time I have deposited through paytm and second time I have deposited through phonepe, but I haven’t get any money back also. Please help.
Claimed loss: 600
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal problem several times
There is some problem in withdrawing money again and again same problem I haven't received my money yet .. I have filled details accurately I don't know why after 24 hours my request gets rejected it happens several times please look into this matter
Game id - [protected]
[protected]@paytm - UPI Id
This will get rejected after sometime .. please help me in this matter. I Will be very grateful to you for this
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Ok here it is
Please make it fast I need it I have spent my whole amount
Sometimes the payment takes 15-20minutes .. sometimes after 24 hr get failed I don't know what's happening I requested a withdrawal of 1000 on 2 April 7pm it's around 5 and after 7 it will say failed and the payment deposited into my account of 1xbet
This complaint has been resolved automatically due to user's inactivity.
According to the provided information by our Security Team, currently you have the exceeded limit for payments. We kindly ask you to contact your bank's support team so they can check the information about your bank account's limits.
All the best,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
As I can see from your screenshot, indicated withdrawals were approved. Please provide the screenshot where we can see the problem itself, or the message, that you receive when a payment is rejected.
Thank you for your cooperation.
All the best,
Alex, the 1xBet Team
We would like to ask you to provide us with the screenshot where the problem is indicated. It would greatly help us through investigating.
Thank you for your cooperation.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
