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Replied
Winning amount not given instead its showing lost
Date:- 27 november 2023
Cricket match between
Uae seven districts vs karwan cc
I made a bet on 1st innings when karwan cc was batting I made a bet of 1 over, over 7.5 run and that team made 9 run in the first over still it is showing I lost
I need full money back with winning ods 1.37x
Need your reply
Gaming id :- [protected]
Bet slip number :-[protected]
Date27 november 2023
cricket match between
uae seven districts vs karwan cc
i made a bet on 1st innings when karwan cc was batting i made a bet of 1 over, over 7.5 run and that team made 9 run in the first over still it is showing i lost
i need full money back with winning ods 1.37x
need your reply
gaming id account number :- [protected]
bet slip number :-[protected]
As a proof providing link of match uh can check
https://www.sportskeeda.com/live-cricket-score/seven-districts-vs-karwan-cc-2nd-semi-final-28-november-2023/scorecard
After opening link go to live and scroll down and uh can see that in 1st over run was above 8
I made a deposit using imps and paid 5000 but not credited in 1x bet account
Payment date :- 29 November 2023
Bank name from payment :-bank of baroda
From priyanshu jayprakash tiwari
UTR NUMBER:- [protected]
1X BET ACCOUNT NUMBER:- [protected]
Attached photo of transaction
Date27 november 2023
cricket match between
uae seven districts vs karwan cc
i made a bet on 1st innings when karwan cc was batting i made a bet of 1 over, over 7.5 run and that team made 9 run in the first over still it is showing i lost
i need full money back with winning ods 1.37x
need your reply
gaming id account number :- [protected]
bet slip number :-[protected]
i have attached 2 photos
first photo of bet that i placed
second photo of 1st over with bowler name and it is showing that in 1st over run was over 8 run and condition of bet was 1st ,over 7.5 then how come i lost
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
After a thorough investigation by our support team, it has been confirmed that the outcome of the bet in question was determined based on the accurate information available. Despite the indication that "Karwan CC" scored 9 runs in the first over, upon careful review and verification, the actual number of runs scored was 5.
Our team has provided us with conclusive evidence validating the result of the first over, which showed a total of 5 runs.
The links:
https://www.sportskeeda.com/live-cricket-score/seven-districts-vs-karwan-cc-2nd-semi-final-28-november-2023/scorecard
https://www.fancode.com/cricket/matches/cbfs-s10-league-2023/svd-vs-kwn/commentary/87208
https://www.sportsadda.com/cricket/scores-fixtures/commentary/seven-districts-vs-karwan-cricket-club-live-scores-t10-match-svdkwn11272023234709
We understand your concern and assure you that the calculation of bets is done meticulously based on accurate and verified data. If you have any further questions or require clarification regarding this issue, please feel free to reach out to us.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
As a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
To assist in reviewing your transaction, we kindly request the following details:
1. Time of the transaction:
2.Payment system used:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
Thank you for your understanding and adherence to our security protocols. We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
1. Regarding your deposit:
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
2. Regarding your bet:
In order to thoroughly investigate the discrepancy you've mentioned regarding the bet calculation, we kindly request the source (links) that support your claim. Providing us with specific links will allow us to reconsider our conclusion and reassess the situation accurately.
Your cooperation and assistance in providing this information are greatly appreciated. Once we receive the necessary evidence, we will reevaluate the bet calculation discrepancy promptly.
We look forward to resolving this matter for you.
Please feel free to contact us if you need any assistance in providing this evidence or if you have any further queries.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for contacting us regarding the discrepancy in the calculation of your bet.
To assist you further and address this matter accurately, could you please provide the source from which you believe the bet should be resettled? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
14901 Mad deposit not received 9900 + 5001 mad
I have made two deposits not received :
9900 MAD to Maachou Boutaina whose RIB bank account IS 007720000303530040014415
5001 MAd to Bendriss Abdelhamid whose RIB bank account is 007450000494230040045594
Payments made this morning After being on Pending from my bank and now executed
They receive money AT 27/11/2023 AT 6h30
So you have to credit my account with 14901 MAD total
Claimed loss: 14901 mad
Desired outcome: 14901 mad
I Lost 100.000 mad in casino and i have only 32mad in cashback
User id [protected]
Withdrawal 6900 maD not received !
6900 Mad withdrawal IS no received !
no i did not receive anything show me picture that you send it you will not find it
I am still waiting for 6900 Mad withdraw
My userid : [protected]
Id transaction : [protected]
date : 23/11/2023
RIB M RADI BENJELLOUN ADNANE : 007780000375100030679189
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience regarding the withdrawal concern.
In the case that you did not receive your withdrawal, we kindly request that you contact our support team via email at info-en@1xbet-team.com. Please provide them with a bank statement as proof that the withdrawal was not received.
Our dedicated support team will assist you in investigating this matter further and provide the necessary guidance to help resolve the issue.
If you have any other queries or need further assistance, please feel free to reach out. We're here to assist you in any way we can.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
Could you please clarify whether you have encountered an issue with a deposit or withdrawal? We would appreciate further details regarding the transaction in question to assist you more effectively.
Your prompt response will enable us to better understand the situation and provide the necessary support.
Thank you for your cooperation and assistance in this matter.
Sincerely,
Alex, the 1xBet Team
Also we want to inform you that we have received a notification from our Security Service that you withdrawal for 6900 MAD was successful from our side. Can you confirm this as well, please?
If you encounter any questions or require assistance, please feel free to contact us.
We appreciate your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that both your deposits have been successfully processed. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Replied
This company thieves
This company to totally they are theives, they hurt me they have my money more than 6 months and still no solution.
I send the documents they need it and they siad this document is invalid.
They said what ever they wanna.
I will forget this money but I will fight them, every where in social media including facebok, instagram, twitter and tiktik I will try to stop this company totally special somali people and they will see the result how they hurt me.
Claimed loss: 3725
[censored] you who solved ny problem you are totally useless company take it the account , and hat eever you wanna but they will see the result
When i try to contact the link ... just show me only not found
The security team they told me there is unspecified problem of my account they can't able to unlock myh accoun the he told me the only option they can withdraw my money is for bitcoin i don't hve previous time bitcoin but i told him he have wait me i will make it new ccount but after that i will send you when i try reach him his telgram already is not working the link .
Plz asoon as possible connect me the unlocking team already i have bitcoint account now so just do it withdrawal .
Thanks
This is my account beleive or not so if they wanna to call me video call , i can do it .
Also i can send them my username and the password also this email linkied my account is the one i used now .
How it possible that i can used the account and email that linked my account .
Shame on you guys .
This company is become nowadays scammers .
This is not good for you guys .
Yeah i can provide with you ,i'm so tired to share amessage security team this is my account i send every thing they need it .
[protected] if you solve it .solve it my money .
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us regarding your situation
We have thoroughly reviewed your situation with our security team, and it has been determined that you need to contact our dedicated block team via email at Block@1xbet-team. They will provide you with the necessary information and guidance tailored to your specific circumstances.
Your cooperation in reaching out to our block team is essential to ensure a swift and accurate resolution to the matter you are facing.
Should you have any further inquiries or require additional assistance, please feel free to contact us. We are here to support you.
Thank you for your understanding and prompt attention to this matter.
Best regards,
Alex, the 1xBet Team
As of now, we do not have sufficient evidence to confirm your ownership of the account. The verification process requires accurate documents and proofs to establish the account's rightful owner.
For the completion of the verification process, we kindly request you to provide the necessary documents and proofs that demonstrate your ownership of the account. Until we receive the appropriate and valid documentation, the verification process will remain pending.
Your cooperation in this matter is crucial, and we appreciate your understanding as we work together to resolve this issue.
Should you have any queries or need assistance in providing the required documentation, please do not hesitate to reach out to us. We are here to assist you throughout the process.
Thank you for your attention to this matter.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We have conducted a thorough review of the information provided regarding the ownership of your account. Currently, we do not have sufficient reasons to ascertain you as the owner of the account.
The details provided in the form do not align with the information in the confirmation documents we've received. Moreover, the documents confirming ownership of the account have not been provided to us.
We understand the importance of account security and strive to ensure the accuracy of account ownership details. If there are any issues or additional information you would like to share to verify ownership, please feel free to reach out to us.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Payment not received in wallet
I have deposited ₹10000 from my bank account to wallet but after sometime time they sent me message saying that it was rejected. Money has been deducted from my bank account.
ID - [protected]
User name - Wolverine0910
Mode of transaction - IMPS
ACCOUNT no - [protected]
IFSC code - YESB0000040
Transaction Details
FT IMPS/IFO/[protected]/YESB0000040/Remarks
1.Your gaming ID: [protected]
2.Date of the transaction: 25-11-2023
3.Time of the transaction: 1:01 pm
4.Amount involved: ₹10000 INR
5.Payment system used: IMPS
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking the time to share your recent experience with us.
Our Security Team has kindly requested that you create a new request within 48 hours with the correct UTR number for the amount (10000) INR using the (fast upi) method.
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Decided lost
Bet wrongfully decided as lost
I staked a game yesterday and it all came in except for the Az alkmaar vs NEC match in Netherlands which was abandoned and not concluded. Every other bookies I staked the game with ended up voiding that particular match except for 1xBet that decided it as a lost.Why must yours be different from others? After all the game was abandoned and never concluded.Please I need urgent resolution
Claimed loss: Why will an abandoned match be decided as a lost. This is daylight robbery
Desired outcome: It must be corrected immediately and the particular game voided
This complaint has been resolved automatically due to user's inactivity.
Thank you for getting in touch with us and sharing your experience. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide your gaming ID and the bet slip number you're referring to? Also please provide the source from which you believe the bet should be resettled. With this information we would be able to check if that bet slip is settled correctly.
Your cooperation in providing these details would greatly assist us in delivering the best possible assistance and resolving any issues you may be facing.
Thank you for your understanding and prompt response. We look forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Replied
1xbet erase money from my account to deposited
I have my account from 2018. First deposit I made in middle August this year, before that I had MFA as maximum security level of account.
One of deposit was not from my card, but my friend who provided me mony since I did not have on my card. After that.
Played for 3 months with lots of wins and losses, then demanded withdrawal.
Hell started with that, they blocked my account, even I provided all documents.
They say like I have multiple accounts, but I do not I have only one with MFA.
Claimed loss: 3600e
Desired outcome: Withdrawal of my full money amount
Look all comments on Google, abut this company.
They soon will be in bankruptcy since they lost on court. They stole 3600e from my account.
I played for 3 months, when I requested withdraw the erase mony from my account and do not answer emails
Horrible customer support, anti-support I would say.
Scam of the all scums, DO NOT PLAY, I DID NOT Believe untile I face same issue.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us! We acknowledge the challenges you've encountered, and we are committed to resolving them promptly. We are dedicated to providing you with the necessary assistance.
To assist you further and investigate the issue regarding your account, could you please provide us with your gaming ID?
This information will enable us to thoroughly review the situation and get back to you with a resolution.
We appreciate your cooperation and understanding as we work to resolve this matter promptly.
Best regards,
Alex, the 1xBet Team
Replied
Money deducted but not added my 1xbet main account
I have added 300 rupees to this gpay id: [protected]@oksbi from 1xbet account deposit section,
When i trying to put my transaction details on account details on 1xbet account summary those transaction declined and got a declined message.
Those rupees deducted from my bank account. But the money does not added my 1xbet account.
Please kindly solve my problem as soon as possible.
My id is : [protected]
User name: Nirdg363
I attached the payment screenshot with it..
I send those necessary information to the mail. Please solve the problem
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking the time to share your recent experience with us.
Our Security Team has requested that you kindly submit a new deposit request.
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
6:Days and problem not solved in amount total 15400 mad
Userid [protected]
1400 Mad deposit made the 18/11/2023 not received
I made by mistake a withdraw from my account 1xbet 7100 Mad to an agent account ,
His RIB account is 007405000744230040009939
My RIB account is is 007780000375100030679189
Transaction id is : [protected]
Date : 18/11/2023
The photo joined with name Badr aarjane IS the photo that your support did send me and in it you Can see that my withdraw was send from Badr aarjane to agent account Youssef rahnouni whose RIB bank account IS 007405000744230040009939
MY CORRECT RIB IS :
007780000375100030679189
AT LAST another 6900 MAD NOT RECEIVED !
Transaction id : [protected]
Date : 23/11/2023
Withdraw : 6900 Mad Not received even with success message
That is too much for a wait and for a player , you Did let me broke and depressed .
_______________________________________
Total amount needed to send my RIB account : 6900 + 7100 Mad
Total amount deposit : 1400 mad
Claimed loss: 15400 mad
Desired outcome: 15400 mad
Hello Dear,
1.Gaming ID: [protected]
2.Date of the transaction: 23-11-2023
3.Time of the transaction: 15H morocco time
4.Amount involved: 6900
5.Payment system used: Attijari wafa Bank
RIB M RADI BENJELLOUN ADNANE : 007780000375100030679189
6. Screenshot of the transaction (if possible):
Almost 3 days and nothing received
RIB M RADI BENJELLOUN ADNANE : 007780000375100030679189
Userid : [protected]
Id transaction : [protected]
Send me picture that you did send it .
Date 23/11/2023
I have made a withdraw from my account [protected] with amount 6900 mad and i didnt receive it .
That IS really frustrating too much problems with morocco team payment and support.
RIB M RADI BENJELLOUN ADNANE : 007780000375100030679189
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We want to inform you that we have received a notification from our Security Service that you withdrawal for 6900 MAD was successful from our side. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Thank you for your patience as we investigated your account situation through our security team.
For assistance and guidance according to your cases (1. The deposit for 1400Mad 18/11/2023; 2. The withdrawal 7100 Mad which was sent to the agent) we kindly ask you to contact our support team through the live chat support on our website or via email at info-en@1xbet-team.com.
Please feel free to reach out to our support team using either of these channels, and they will provide you with the necessary assistance.
Speaking about payment made 23.11.2023:
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
Replied
Withdraw amount not credited in my account
I'm using 1xbet in many longer times I withdraw 4200rs. In 3 nov. 2023 but amount not credited in my account.custmor care didn't help me they said we can't help in this situation.I already send my statement and withdrawal proof. I attached custmor care mail also please check and give my money.
My I'd no. - [protected]
Gmail i.d [protected]@gmail.com
Mob. No. [protected]
Please help me
Claimed loss: 4200
Everything I I'm send details but my problem is not solved right now please check ur mail.id my money not credited in my account
U ARE FARUD!
1x bet id -[protected]
Withdrawal Transaction date-3 nov. 2023
Time of transaction - 8:17pm
Withdrawal Amount-4200
Method-bank transfer new
I have statement also that shows amount 4200rs. Not credited in my account.customer care also not help me please solve my problem.
Thankyou
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
1xbet fraud company
Name : Md arif uddin
Player ID : [protected]
Player Email : [protected]@gmail.com
Disputed Amount : [protected].23
Currency : BDT
They cheated me. My account is real. I used to login with my new mobile and old mobile. He saw more money, so he did it.my all document sent six month but no good 1x bet. 1xbet cheated company. I call video conference call she told next day but next day no call recived. My account loging problem. My id [protected]
I am all time runing dhaka,tangil to Chittagong. I useing 3 mobile & 2 laptop 1x game. All my phone. My no have maltipay account. My only one account my national id card.
If you block, you will do the duplicate account. Why did you do this to me? My ID card is real. If you want another proof, I can give it. Another document. You killed my money by blocking my account without doing that. Your whole company is corrupt.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Replied
After win a big accumulator about 800000bdt. 1xbet are not giving to opportunity to withdraw.
My name is : Md Rocky
My account number: [protected]
Im from Bangladesh
I opened 1x bet account just a few days ago on my friend's invitation.90% of my neighbors people are gaming on 1xbet site.
Last tow day ago I won a big Accumulator its about 800000BDT.
But when I withdraw my money it’s show reject. then I mail security Department but problem no solved I provide all documents. All documents are accept 1xbet security team. After accept all documents they block my account. & told me using pc to blocking appeal. After appeal it’s take 72 hours time...
When I won a big amount of money by accumulator you are not giving me the opportunity to withdraw the money. you are doing drama with me.
please solve my problem as soon as possible.
What's Kind of jokes is it?
Without sent is
Mexico it possible to solve the problem
See the photo attached dear alex
What's kind of documents i shall uploa here for verification... i deposit by 1x Cash agent by cash money . Try to understand .please clear me.
Dear Sir Alex, i heve a question please Can you give me a information? to complete all steps of the verification process how long time to take the security Department.?
It’s day 11 i give them all information properly. They want from me extra details. It’s day 3 over i full fill all information correcty. But i Don't received any kind of notification. Please sir please infrom me how long time to take your company to solv this type of problem.
And Kind please you request them so that solved my problem as soon as possible. I'm in a big depression for this issue
name of your employer, role
Means details please for blocking appeal
This complaint has been resolved automatically due to user's inactivity.
We appreciate your cooperation in our efforts to verify your account. We wish to underline that our Security Service requests specific documents for verification based on individual circumstances.
Our Security team has asked you to provide certain documents via postage for the completion of the verification process. It's essential to highlight that these documents are individually sought to ensure the most effective account verification process.
We would like to remind you that while registering, you agreed to adhere to our Company's Terms and Conditions. As per the Terms and Conditions, we reserve the right to request all pertinent data and documents, including via postal services if necessary.
Your understanding and cooperation in this matter are highly appreciated. We assure you that these steps are taken with the utmost care for the security of your information.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
Could you kindly provide more specific details about the issue you're experiencing? It would greatly assist us in addressing your concern accurately if you could clarify precisely what aspect is causing you trouble.
Your detailed explanation will allow us to better understand and efficiently resolve the matter at hand.
Thank you for your cooperation and assistance in this regard. We are here to help and eagerly await your response.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
We wanted to inform you that our Security Team has provided an update regarding your account verification. It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Replied
1xbet account blocked for unknown reason and security check problem
Hello. My 1xbet account has been blocked for 14 days for unknown reason. Security team is reviewing my account and still suspended. During review, I have followed every single instructions correctly and submitted all necessary and required documents (copy of ID, selfie with ID, Bank account statement of transaction for deposit and etc.) In the last...
Read full review of 1xBet
Replied
Wrong bet result
Hi, i placed a bet on No Pentakills to be scored after 19.10 and 1xbet counted this as a loss (Picture 1). However after checking with several stats site using Gol.gg and League official Pick-em by Riot Games, i found no Pentakills after 19.10 (Picture 2 and 3). I did email 1xbet support and got the replied "There's a Pentakills scored in Playoffs so the...
Replied
Deposit not received in player account but deducted from wallet
Hi,
I requested deposit BDT 3850 on 10/11/2023. But not received. I tried to reached with all evidence trough email no response only one response that they say issue transfered to technical team. As per their instructions, I mailed for getting update, no response! Meanwhile, I tried several time to their customer support one of their operator told that e-wallet agent didn't get my payment. To solve the issue customer support operator asked video evidence by recording other mobile So on I sent them the video of my wallets transaction. After maintaining all instructions, Still I didn't get any support to solve this isssue. Details below and all screenshot attached.
Player ID: [protected]
Pament Method: Bkash
Transaction ID: AKA5C0R9W5
Client No: [protected]
Agent No: [protected]
Time: 03:55am
Date: 10/11/23
Amount: 3850 BDT
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully processed. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Replied
Deposit pending from oct 2nd
Team ,
This is extremely irritating service to an issue raised fr 49 days. No response to multiple service tickets.14 working days waited for banks response are over 5 weeks back itself and I'm yet to receive 20000 refund back into account.
Account holder name - Madhavan Lakshmanan
Date and time - 2nd October 2023 and 8.12 PM IST
UPI reference number - [protected]
Claimed loss: 7 weeks of service
Desired outcome: Please refund
This was never resolved . Agent of 1xbet has cheated and ran away with the money. They're protecting him in the name of bank issue
It's been 55 days now and still it's not credited. Please process refund immediately
Information shared to the mentioned id
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We want to inform you that as of now, we have not received any response from the payment system regarding the case you encountered. It appears that the issue originated from the bank's side, and this situation is beyond our control.
In light of this situation, as a gesture of appreciation for your patience and understanding during this process, we have credited your account with a bonus of 10000.
We would like to advise you to anticipate a refund from your bank due to the issue encountered. Please understand that the resolution of this matter lies within the bank's procedures.
Should you have any further questions or require assistance, please do not hesitate to reach out to us. Your satisfaction is important to us, and we are here to help in any way we can.
Thank you for your patience and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
I was stolen by an agent who works with you whose bank account number is attijari bank 007405000744230040009939
was stolen by an agent who works with you whose bank account number is 007405000744230040009939 He withdraw my money from my 1xbet account to his bank account. I did the withdraw from my account 1xbet to my bank account then I got surprised that my money in 1xbet was sent to 007405000744230040009939 an account of a person that works with you and I Can...
Read full review of 1xBet
Replied
Deposit Issue with 1xbet Account #[protected]
I am writing to bring to your attention an issue I have been experiencing with my 1xbet account, specifically regarding a deposit made on November 18, 2023. As per your agent Nouman Tariq's instructions in a tutorial video, I deposited an amount of 1000 into my account using the method he demonstrated. Unfortunately, the funds did not reflect in my...
![1xBet - Deposit Issue with 1xbet Account #<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>](/images/complaint/full/1919400/1700470520264416561.png "1xBet - Deposit Issue with 1xbet Account #<span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span>")
Replied
Breach in terms and conditions of the company by the company
Hi, I am a regular customer of the 1xbet and I have been playing with them since long and well aware if their terms and conditions. One of them is that you have to use same withdrawal method as you use for the deposit. On 12 September 2023 I deposited some amount and won big , when I tried to withdraw, they refused to give me withdrawal in the same method which was used for the deposit. This made me mad and incurred huge financial loss. I want my case to be thoroughly investigated and compensated. My gaming ID is [protected]. Thanks and Regards
Claimed loss: PKR 7400000
Desired outcome: I want the company to restore my balance as on the time of first withdrawal which was rejected.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us and expressing your concerns
We understand the importance of ensuring a smooth and trouble-free experience with your account. Our investigation indicates that there are no restrictions or limitations imposed on your account that would prevent you from making a withdrawal
Should you have any further inquiries please don't hesitate to reach out to us. Our dedicated support team is here to assist you and provide clarification or guidance as needed
Thank you for your understanding and cooperation. We are committed to ensuring a positive experience for all our players
Best regards,
Alex, the 1xBet Team
Replied
My account is blocked for being genuine and loyal and I am not getting my amount
I was asked for my id proof to be mailed to security department of 1xbet, which I did.
Now they have blocked my account, dont know why and deleted it, I am unable to log in. Every time I try to log in they say a code is sent to your registered email but it doesnt comes.
I am suffering fro a serious liver problem (Liver cirrhosis), I am undergoing a treatment because of this I have to leave my job n everything. And I put my money in 1xbet so that I could earn some money to help me out in my treatment and instead my is blocked and not allowing me to withdraw.
Request you to kindly help on humanitarian grounds at the earliest.
My id is [protected].
Email: [protected]@gmail.com
Claimed loss: 37400 Rs
Desired outcome: Please Refund my balance in my account,Its very urgent and critical.Its about my medical treatment.If you require medical reports, I can provide.
No my complaint is not resolved, still its the same nothing had happened.
Please dont mark it solved
Sir, I have been continuously saying , I just had a single account, show me that I had two, its all not at all true sir. Its like that you just are not listening to me and just imposing your views on me.
Sir its very urgent, I have been continuously telling you that I am suffering from a serious liver problem and its really urgent for me. You are not understanding the urgency, I am at a stage where my life is on stake.
Plz help me.
I am trying to contact you but no one is replying on mails,I have attached a screenshot where I am continuously mailing and your team is not replying. here on this platform you are giving a reply. . You just said I have violated your rules, give me single proof, I have provided you with original proofs, I have only one account, I am not asking you to reactivate my account. If you don't want I will not play but at least give me my money back. I have been telling you every now and then that I have a serious medical issue. you are not refunding my amount that you have blocked. will you release the funds when I am dead for my funeral.
what type of humans you are.
I going under lot of mental pressure because of my illness, and more over above that you are giving me mental torture by blocking my funds. I have not received any funds since you blocked my account. If something happens to me you will also be responsible. I will not play as you say, but release my funds to my account. atleast . It would be the greatest help that you can do to me.
I have not forged any document , all my documents that I have provided are original, Nor I have other account other
than this one, where I was playing.
I have not received any of my funds, why have you mentioned that funds were transferred, I can share my bank statement.. See If You dont want me to play, I will oblige by your decision but again and again I have been telling you all through
my so many mails that I have a serious Liver problem, and I am undergoing a treatment.
I need money to keep me alive and you have blocked my funds.Please release it, I am in a very bad situation.
I have not received any funds, I am mentally so frustrated that at times I feel doing something to myself.
You keep yourself on my position and understand.
I dont want anything else, whatever I am doing is to keep myself survive as I in near future I have to undergo a liver transplant also might be.
Its a humble request that my blocked amount of 37,470 Rs should be refunded, You never had an issue when I lost and suddenly you blocked everything, even deleted the account.
Regards
Akhilesh
I have never ever been associated with more accounts, except the one I was playing with, This is irrelevant. I started playing just a month back and have never played before and you are saying I had more that one account.
You are mistaken .
if had more than one account show me, I will do as you will say, You are not understanding the problem , I borrowed the money to play, My liver is damaged more than 80 percent and I am trying to survive each passing day.
I started playing so that it will help me financially to bear my medical needs.
You have blocked my funds. You are pushing me more to my death. I dont want anything extra , I just want my money. I have to repay . your support is not replying for my mails, You have deleted my account, I cant login, I will die like this, each passing day I am dying more, I f you dont want I will never ever play but atleast pay me back my money, you wont understand , what it means to me rightnow for my treatment.
If something happens to me , I will ensure you being one of the reason for it.
I have been mailing that on humanitarian grounds , show humanity,
I played with 1xbet for just over a month and now they have blocked my account and not allowing me to withdraw my funds.I have provided their security team with my ID and selfie, and after that they blocked my login.
I cant even login.
On mails they are not replying.
I am suffering from liver cirrhosis, and at a very critical medical condtition.
I borrowed 30000 from someone to play as I thought I can earn something that will help me, instead my money is blocked.
Please help on humanitarian grounds,
Noone is undersatnding my position. I have said if they want I can provide my medical details also.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out regarding the recent account block. We understand your concerns, but the decision made by our security team regarding the creation of multiple accounts is final and cannot be discussed.
Creating multiple accounts goes against our company policies, resulting in the permanent suspension of the account (clauses 2.28 and 2.30)
We empathize with your situation but want to underline that the decision taken by our security team is not open to further review. As much as we value your loyalty and patronage, our obligation to ensure adherence to our policies remains paramount.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team.
We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team concerning the multiple account issue is final and not subject to review.
As per our company policies, creating multiple accounts is a violation that leads to permanent account suspension. We strive to uphold fair and secure gaming practices for all users, and these rules are integral to maintaining a level playing field for everyone.
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Replied
300 rs of amount debited from my account and not credited in 1xbet account
My 1x bet account
Account number - [protected]
Phone number - [protected]
From,
Priyanshu jayprakash tiwari(bank of baroda)
Upi id:- [protected]@okhdfcbank
To,
Transaction id:- [protected]
Upi id
Club4
merchant1501099.[protected]@aubank
Mode of payment Google pay
Amount - 300
Date of transaction :- 18th november 2023
Time:- 6:37 pm
I initiated 300 rs of transaction via upi option from 1x bet account deposit section amount was debited instantly but not been credited to my 1x bet account its been almost 14 hours and yet not credited
Plz do the needful.
FROM
My 1x bet account I'D = [protected]
MY BANKING DETAILS
BANK OF BARODA
TO,
UPI Transaction id - [protected] AMOUNT- 1000
Paid to - ONE SHIRAJ PRIVATE LIMITED bank name of your company-HDFC BANK Date& time = 22-11-23 2:30 PM
I made deposit Via bank of baroda mobile banking payment mode IMPS
Its not credited yet
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully processed. Your deposit has been successfully made. Can you confirm this, please?
For your peace of mind, we recommend that you check your account and confirm the details. If all is well, you'll soon be able to enjoy your winnings.
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet contacts
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1xBet emailsinfo-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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