Replied
the locked my account after verifying it
Upon starting my account with 1xBet, I promptly completed the requested verification process by submitting all the necessary documents. Subsequently, I have been actively using my account for both deposits and withdrawals without any issues. However, my recent deposit of 5500 CAD triggered another account suspension, with a request for re-verification.
I immediately complied with the request, submitting all the required documents once again. It has been over 24 hours, and my account remains suspended, with approximately 7000 CAD held in it. Despite my attempts to seek clarification and resolution, I have not received any response from your team.
This prolonged suspension and the lack of communication are causing significant distress, and I am finding it difficult to comprehend why this has occurred after successfully completing the verification process initially
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hi,
I am writing to express my profound dissatisfaction and concern regarding my account (ID: [protected]) with 1xBet. After successfully verifying my account for the first time, I was unexpectedly asked to undergo the verification process once again following my recent winnings.
In compliance with your request, I promptly submitted all the required documents. However, three days later, an additional request was made for a selfie with my ID and a conversation in the background. Despite providing these details, I was shocked to discover that the funds in my account were unilaterally deducted, leaving only 500 CAD. My balance dropped significantly from 6023 CAD to 500 CAD, with the explanation that I allegedly have multiple accounts with 1xBet. I would like to emphasize that this claim is entirely false, as this is my first interaction with your platform.
The lack of clarification and transparency surrounding the closure of my account and the substantial reduction in my balance is deeply distressing. I urge you to provide detailed information on the alleged multiple accounts and the decision-making process that led to the closure of my account. Additionally, I seek an explanation for the significant reduction in my account balance.
Furthermore, I would like to draw your attention to a pending refund from Jeton Wallet with Transaction ID [protected]. Unfortunately, I have not received this refund, adding to my growing concerns and frustrations.
After I gave them every thing they blocked the account
WHEN I CALL THEM over the phone they hang up the calls ,and deal like a bot, you are big scammers.
You stole my money7000 CAD.
I NEVER MADE ANY OTHER ACCOUNTS WITH YOU.
Now you took from me 7000 CAD, AND SAID I have MULTIPLE ACCOUNTS WITH YOU,
that is totally wrong, this the first time deal with you,i don't have any other accounts with you, you blocked me and the security team said all your email will be ignored.
"'I need my money it 7000CAD "" YOU ARE BIGSCAMMERS , YOU ONLY LEFT FOR ME 500 CAD ONLY LAST TIME I DEPOSITED 5500 CAD.
I DONT HAVE ANY OTHE ACCOUNTS WITH YOU
YOU ASKED FOR EVERY THING TO VERIFY ASKED FOR SLFI WITH MY ID I DID, AND ANY THING ELSE YOU ASKED FOR I DID
here is their replay when I asked why are you don't replay and what is the reason for verification if you already verified it before.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
We wanted to inform you that your account 802739907 is currently undergoing a routine verification process.
Please rest assured that this is a standard procedure applied to all corporate accounts to ensure the security and safeguarding of your account information and interests. There is no cause for concern regarding the status of your account; it is not blocked, but rather in the process of verification.
As part of this verification, the Security Service waits for your selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where the Security Department can see your inbox messages from their department. This information is crucial in helping us validate and confirm the details associated with your account, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
Unjust account block and lack of response
I am writing to express my deep concern and frustration regarding the recent block on my account with the ID [protected]. I have been a loyal customer, and I am perplexed by the sudden and unexplained restriction on my account. Three weeks ago, I received a call from a member of your team. Unfortunately, the conversation was unclear, and the representative...
Read full complaint
Replied
About withdraw
I am not able to take a withdrawl i have done all the security work but still im not able to take my money out kind do something
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are utmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Bet outcome error (Won bet turned into lost)
I have placed two bets on penalty shootout.
A match between Blackburn rovers vs Newcastle of FA Cup [protected])
I bet on total goals outcome of under (9.5) in the penalty shootout.
Total goals in the penalty shootout was 3+4= 7.
Total goals are 7 which is under 9.5 goals.
But system shows that i lost this bet.
Please correct this error and add my winning amount of both by bets in my account.
I have attached screenshots of both bets and match outcome.
Betslips:
[protected]
[protected]
Thanks.
Claimed loss: 115$
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Dear Alex,
You have been responding to all new complaint queries of other people and not responding to mine.
I am deeply hurt and concerned about the authenticity of 1xbet because of irresponsible behaviour of 1xbet representatives.
Please resolve my matter as soon as possible.
Dear Alex,
Please resolve my matter as soon as possible.
It is a big amount for me.
I am very stressed.
I am again attaching the proof of the match result from official sources.
Total penalty outcome under 9.5 goals.
The result of this match is crystal clear everywhere.
Full time match result is :
Newcastle United 2-1 Blackburn Rovers
Penalties result is:
Newcastle United 4-3 Blackburn Rovers
And you guys are blowing my mind away by asking for some magical source.
https://www.thefa.com/competitions/thefacup/results
Instead of writing this source source text.
Haven't you seen the official source i presented?
I have attached all the screenshots from your app and from the official football website page.
I am fed up of you guys for asking me to present "Source". Why don't you guys just type on google about the result of the penalties outcome of this match?
Why wasting my time and doing nothing?
https://www.thefa.com/competitions/thefacup/results
Have a look at this link and see the total penalties result of the match and don't waste my time to ask again for the source, which you guys are supposed to look for from your side.
What source my friend?
You own app is my source.
I have placed bet on Total of Penalty Shootout goals not the total of game goals.
Total goals of penalty shootout are 3+4= 7.
Which comes under 9.5.
What other sources are you looking for when your own app calculated the goals correctly? but you guys are not calculating it correctly!
This complaint has been resolved automatically due to user's inactivity.
We have checked the information and as per our records the bet was calculated correctly. There were 10 penalties (bet includes all penalties, even the ones that did not enter the goal)
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
You have to provide the source from which you believe the bet should be resettled(official links) so we would be able to review this case. In that case you have to provide official source where the information about penalty is indicated.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Thank you for contacting us regarding the discrepancy in the calculation of your bet.
To assist you further and address this matter accurately, could you please provide the source from which you believe the bet should be resettled? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
About security
My two factor authentication get disable because of the limit exceed for 12 pm pls open it bcz i want to withdraw my money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Rejected deposit
I deposit 200 but it was rejected but deduct on my account
This happened today 27/2/2024 at 12:46
My id : [protected]
Claimed loss: 200 EGP 525 loss
Desired outcome: 1000 or more
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details:
- The support's email you have contacted regarding this situation
- The specific date and time when the appeal was submitted.
- The screenshot of the support's answer
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
It's been 3 days since I made the deposit and it still hasn't gone into my account
I contacted them through the line, but they have not done it yet, the service is low
I have been using 1xbet for a long time now, how can I play? My time is running out and my money still hasn't arrived in my account.
I made a deposit on the 25th at 1:00 a.m. Today, the 27th, it still hasn't gone into my PayPal account
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I want the money in my account today. I can't wait to wait for 3 days
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-jp@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Deposit issue
Greetings Advisor Yesterday night at 9.03 as attached in the below screenshot done a deposit of 480 INR to a beneficiary account from your deposit page. And the usual process I've upload the UTR and waited for sometime to reflect. But it didn't reflected in my account As I've forwarded the deposit picture of payment (kotak bhim UPI payment) and updated the IP Call people of it They said there this will take time in finding this payment kindly wait So I waited. But suddenly in chatting people said said you deposit "in our old details" Which shocked me and I was like will do! And Later earlier today got an email (ticket [#[protected]]) Saying this is not our ID at all.! Which was a double shocker. I m 100% aware of what I m doing and done. This is not my first deposit. If you check my deposits from couple of years or so You'll understand how frequently I do and play. So I m pretty aware Of things inb1xbet. So as said above, I am saying it was copied from your payment section itself 100 %:Sure. Kindly check it widely & wisely I m attaching all the documents here My gaming ID [protected]
Claimed loss: 480 INR
Desired outcome: 480 INR deposit in account
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As said earlier
I've done to the details that were present on that day (24th feb, at that moment). Not the old details
First you guys never maintain proper deposit details in your deposit pages
Always some random info, and just like if you say like old or new
How should any customer can claim it
Even after support a solid proof of bank statement from bank !
You saying as such and avoid a valid deposit
So my question
What you this another time to another customer
" after a deposit you saying it's old details
Even after submitting documents of deposit of screenshot, bank statement
How can we prove that your telling the truth !?
What prove do you have ?
I think it's fair enough to ask ?
Are you guys kidding me?
Each of support gives differently answers !
" So pathetic customer support team in 1xbet "
One says not credited to our bank account , check with your bank
One time you say it's not ours
And
One says t's our old one account
Seriously make fun of out professional standards !
Anyways
Listen
I am sure on 24th feb ( 2 days ago)
I ve done that transfer after copying from your deposit page only , I m very sure .
I am not new to doing deposits
I've been playing from two plus years here.
Very very activitily ( check my regular deposits )
I m not fool to just open and send to some of your old account details
Kindly be professionally and justify the name , public relations. .
This complaint has been resolved automatically due to user's inactivity.
We'd like to inform you that for a smooth transaction process, it is crucial to follow the correct procedure. In this case, it was necessary to submit an application first, and only then transfer the funds to the account specified in the current application.
Unfortunately, as per our records, this procedure was not adhered to, leading to the complications you're currently experiencing.
Best regards,
Alex, the 1xBet Team
Regarding this matter, as was communicated earlier, our records indicate that the deposit you made has not been credited. After thorough investigation, it appears that the problem is not originating from our end. Our system shows that you used outdated details for the deposit transaction.
Given this situation, the recommended course of action is to contact your bank directly. They will be in the best position to assist you with the specifics of the transaction and address any concerns related to the deposit.
If you have additional questions or require further assistance, feel free to contact our support team.
Best regards,
Alex, the 1xBet Team
We regret to inform you that the issue you're facing with your deposit is a result of using outdated account details. It's essential to update your payment information through the appropriate channels before making any transactions.
Unfortunately, in this case, we are unable to assist, and the resolution lies with your bank. We recommend reaching out to them promptly to address the situation and ensure the correct transfer of funds.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
No withdrawal access or willingness to facilitate withdrawal access.
On 24February I tried to make a withdrawal from my account. I was told documents needed to be provided. I provided them in a long email exchange.
I was told the only way to withdraw would be from a credit card from my home country which I had used to deposit into my account once. The vast majority of my deposits were through fast bank transfers from my bank account in the country where I reside.
I attempted, twice to make the withdrawal through the channel they told me to use, but both withdrawals failed because of the “operator”.
When I asked them to allow me to make the withdrawal into the account I always use for deposits, they simply said: we’ve already assisted you.
So I suppose I just can’t withdraw my money?
Claimed loss: 2 million Tugrik
Desired outcome: I want another channel to withdraw my funds.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
To address this concern with deposits promptly, we kindly request that you reach out to our support team through the live chat support on our website or via email at info-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our support team will greatly aid us in swiftly resolving this matter for you. Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal issue
I am not received my withdrawal amount of 6000/- rs till yet that was requested in 13 February and as per 1xbet I received the amount in 14 February and 1xbet team fooling me and provide me a wrong UTR number that is for 210/- rs debit, I already coordinated with my Bank there is no such transaction of 6000/- I received from 13 February
Gaming ID: [protected]
Registered mobile number: [protected]
Wrong UTR: [protected]
Mail Ticket ID: [protected]
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My issue is not resolved yet
What the hell you guys are doing
Where is my 6000 rs
They emailed me Dear user, hame aapka email prapt ho chuka hai aur hamari is baatcheet ka ek "TICKET ID" - #54966602 ka sarjan kiya gaya hai, hum jald se jald aapka sampark karenge. Aapki is request ki kripya pratiksha karen aur is email par sandesh(reply) na bhejen. Agar aapka ye email DEPOSIT/WITHDRAWAL ke vilamb se sambandhit hai, to kripya prateeksha kijiye, DEPOSIT/WITHDRAWAL ke jama hone me ab adhik samay lagta hai. Yah email apne aap(automatic response) se utpann hua hai, kripya iska uttar na den! Dear user, Your request of withdrawal is already paid out, please check your bank account. If you haven't received your amount then please write us an email and provide us the PDF file of your bank statement from the date of request to till today. Dear user, Your withdrawal amount has been already paid out from our side on given details by you here is the UTR 404502740699 please contact your bank, if you did not received the amount then please provide us downloaded bank statement in pdf format from the date of request to till date. Email-id: info-ind@1xbet-team.com
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
Replied
Deposit not arrived in my balance.
I deposit 14700BDT at 20/02/24 through Mobile financial services but didn't get my money the live chat operator told me for evidence and mail to [protected]@1xbet-team.com I mailed them 2 days gone no one responded or not any reaction mail send by them I'm disappointed by there service. It's totally unprofessional.
Trx id- 72MG59OG
Game id- [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Urgent: 1xbet refusing payout for winning bet
Attention all bettors,
I strongly advise against using the "First To Happen" option on 1XBET. They have failed to honor a win of 330,000F (approximately USD 550), suggesting a potential scam tactic.
On January 30, 2023, I placed a bet on the African Nations Cup match between Mali and Burkina Faso, selecting the outcome from 81 to 85 minutes - "no card or offside to occur."
Despite two yellow cards being issued at 80:20 and 80:21 minutes and no further cards or offsides occurring from 81:00 to 85:00 minutes, 1XBET wrongly calculated the bet as a loss.
On February 3, 2023, I contacted 1XBET support and provided video evidence clearly showing the timing of the yellow cards. The support team acknowledged the timing of the yellow cards but later falsely claimed another yellow card was issued at the 81st minute, which is UNTRUE.
Furthermore, it's essential to note that the yellow card at the 81st minute that 1XBET refers to is NOT a yellow card, but a communication on the screen about yellow cards that were already given (on 80:20 and 80:21 minutes as already shared above).
The official CAFonline.com website (listed in 1XBET terms and conditions as an official source to verify match outcomes for this competition) confirms that no additional yellow cards were awarded after the 80:21-minute mark.
I urge 1XBET to review this matter promptly and uphold fairness. Failure to do so may raise serious concerns about their integrity.
My 1XBET ID: [protected]
Bet slips involved: [protected], [protected], [protected]
Your attention to this matter is greatly appreciated.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us regarding your recent bet. After thorough examination, we confirm that the calculation of your bet is accurate.
Your bet was placed on the time interval from 81 to 85 minutes, and it's crucial to note that the 81st minute falls within the interval of 80:00-80:59. In this specific match, cards were shown at 80:20 and 80:21, which fall within the selected time range.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact our support team.
All the best,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
1xbet MasterCard Withdraw problem
My ID: [protected] so I made a first deposit with my master card and I bet with it and when I tried to withdraw with my mastercard it was rejected so I contacted the customer service and they asked me to make a new deposit with another payment method because there is a technical issue so i can't withdraw with Mastercard since one week so I made a deposit with bitcoin and I bet with all the new deposit and now when I am trying to withdraw with the bitcoin it say the bitcoin method is Not available when I try to withdraw with my Mastercard it's rejected during and I bet with all the new deposit and now when I am trying to withdraw with the bitcoin it say the bitcoin method is Not available when I try to withdraw
With Mastercard it's rejected during
8 days they are keeping my money I want my money back I work in a bank and a technical issue during 1 week is impossible
Desired outcome: I would like to withdraw with mastercard
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Withdraw error
On January 20 I sent an email to 1xBet due to a withdraw method error. The message said I had to withdraw from the same method I made the deposit (AstroPay).
Not only I have been making deposits from Skrill since September one, I have already made withdraws to Skrill and the AstroPay method is not even available.
I have been waiting for a resolution of my issue since January, and so far no answer from the security team, but an automatic email asking me to wait.
Desired outcome: To be able to make withdraws to Skrill, but an answer would be nice.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Two months and several contacts … finally Dariella on 1xBet actually cared to help.
Still waiting on an answer…
Again, no help…
I’m using the same method of deposit I used for my last withdraw. Why can’t you understand that and help me ?
I used skrill to make my deposits and now I can’t withdraw to skrill when before I could.
I already did another deposit. I already made bets over 1.1 and I already roll over.
You either help me or i can’t stay with 1xBet .
Hello,
1- As shown in the pictures on this post (and 1xBet can easily verify it on their system), i made my deposit via Skrill on September 1 2023 and made an withdraw to Skrill on December 11. But now the system is not accepting skrill as a withdraw method.
2- I have reached 1XBet security team regarding this subject but so far ( almost two months) no answer .
I have asked several times info team for a complaint contact and got no answer.
Looks like a mad house.
I already replied and got no answer back.
Hello, I already sent you the data…
Hy,
My first contact with secure team was on 23/01 01:24 London time, via email zeuxis_p@hotmail.com and my gambling ID is : 7931263
My gaming ID is 7931263
First contact to security team, was on January 23.
So far no answer and the info team keeps brushing me off, instead of doing what your doing here, give assistance…
If you had carefully read my complaint, you would have realized that the whole point of my complaint is that i have reached out 1xBet info-team and security-team and they have ignored me for over one month!
I am waiting for answer from the security team for over one month, that’s my complaint.
First they block me from withdrawing from the method I used to deposit and when i reached them, they ignored me.
A month has passed, i need a resolution.
Thanks.
As far as we can see, you have received an in-app notification that you should make a withdrawal using your AstroPay card. Therefore, we kindly ask you to try withdrawing funds using this method and if you encounter a problem, please provide us with a screenshot.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
Currently our Security Team has provided the information that you have no restrictions on your account. So for this reason there is no need you contacting our Security Team.
Everything you need to do is to follow the instructions on the site/app. The rule to withdrawal with the same payment method you have used to make a deposit is relevant to all our users.
We understand that you are waiting for a support's answer as well, however, due to the large number of requests it can take far more time than usual.
We kindly ask you to give our support team a little bit more time and additionally we ask to not duplicate your messages since it will lead to a longer response time
Best regards,
Alex, the 1xBet Team
Please specify whether you have tried to withdraw funds using the payment method indicated on the screenshot?
Best regards,
Alex, the 1xBet Team
Please provide
- The email address used to contact (it means your email adress)
- The specific date and time when the appeal was submitted.
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Best regards,
Alex, the 1xBet Team
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details regarding your recent appeal to our security-team email.
To expedite our investigation and provide you with the necessary assistance, could you kindly furnish us with the following information related to your recent request:
- The email address used to contact.
- The specific date and time when the appeal was submitted.
- Your Gaming ID
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex, the 1xBet Team
Thank you for bringing this matter to our attention.
To address this concern with deposits promptly, we kindly request that you reach out to our support team through the live chat support on our website or via email at info-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our support team will greatly aid us in swiftly resolving this matter for you. Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
Bet settled wrong
Dear advisor
Greetings , In the match between Athletic Club vs Girona Spain league The yellow cards are Two (2) 1:1 - By each team as per the official source of that league But you guys settled as one 1: 0 Later after sometime yours stats update to 1:1 correctly But betslip didn't get updated ! My bet slip number are settled loss I've placed total over 1.5 yellow cards
These are the information of those
Betslip number [protected]
Betslip number [protected]
My gaming ID [protected] I m sharing the official source of that match It's clear mentioned in their website itself as 1:1 yellow cards
https://www.laliga.com/en-GB/match/temporada-2023-2024-laliga-easports-athletic-club-girona-fc-25
Kindly fix it
Cheers
Claimed loss: Winnings of these bet slips Betslip number [protected] Betslip number [protected]
Desired outcome: These two bets got to be corrected - as win As my selection was total of yellow cards over 1.5And the result is 2 yellow cards Betslip number [protected] Betslip number [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your prompt response and willingness to communicate regarding your concerns.
We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email. I can see, that you have already received an answer, so our communication will continue there.
Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible.
Best regards,
Alex, the 1xBet Team
Hy,
First contact to security team, was on January 23.
So far no answer and the info team keeps brushing me off, instead of doing what your doing here, give assistance…
Dear Fábio P Insight ,
Thank you for bringing this matter to our attention.
It appears that we are already discussing your situation in another complaint. We would be grateful if you continue replying there.
Best regards,
Alex, the 1xBet Team
Replied
Account blocked
Without realizing it, I opened two more accounts with my ID card in addition to my main account. Actually I had no idea about this multiple account or multiple login. Then I got a document request problem in my main account. I am emailing your security department with all my documents. You said that I have multiple accounts and this is the problem. Then I...
Read full complaint
Replied
Wrongly settled bet!
Dear advisor A football game between hertha bsc vs 1. fc magdeburg Was used by me in a multi bet slip ( The betslip number is [protected] ) The corners from the 1xbet shows different from the official page of the league and GOOGLE itself This is how it is " The total corners are 9 & 4 - in total ( end of the match) 3 & 2 in first half The above is displayed...
Replied
Deposit Request
Helloo 1xbet Team
I use this 1xbet Long time i did not Faced any Issues But Right now i am facing Some issue 17-02-2024 time 16:30 Yesterday i Make a Deposit to my Account Amount 5000 PKR but i did not get in my 1xbet Account I spoke to many time with Agent Customer Service they told me Sent email on this Adreess
mailto:[protected]@1xbet-team.com
But no one Guide me Well its not Professional Please i Have Humble Request to 1X team Solved this Issue ASAP
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
Replied
Deposit still not credited in my account
2/16/2024 3:50 AM - I cash in my account under 1xbet. ₱200 and it didnt credited in ny account. i reach out to their support sayin about my concern. They told me to wait up to 4 hours and now its already 1:03 PM.10 hours already passed still my deposit isnt credited in my account. Please help me
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
deposit not received
I have made a deposit to my gaming account via instapay of 10,000 EGP. The money was never credited to my gaming account and it has been over 3 days now.
I have contacted the processing team twice now but they claim the deposit i have made has already been sent to me, WHICH IS NOT TRUE. They refuse to continue the conversation and are ignoring me.
My user ID is: [protected]
I have attached the screenshots of the transaction. This is unbelievable as how can i trust to ever send money if the customer service team can’t help with the simplest complaint.
Claimed loss: I’ve lost 10,000 EGP
Desired outcome: Deposit the 10,000 EGP to my account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I have emailed the two emails you have specified.
I hope this issue gets resolved as soon as possible.
I have emailed the 2 emails you have specified.
I hope this issue does get resolved
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com or info-ar@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Because they have poor specialist to check the issue.same as mine