1xBet’s earns a 4.4-star rating from 38 reviews and 1315 complaints, showing that the majority of bettors are very satisfied with betting experience.
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Replied
Deposit Request
Hello Sir Yesterday i Make a Deposit to my Account via Master Card i do transaction 104.Aed that Almost 27.23$ on Time 5:24Pm 13-Feb-2024
that i did not Received i Speak to one of your Customer Agent he told me payment will reflect to your Account after 3 hours but i did not Received later on again i speak to him he told me 24hours but still it did not process and then they told me Send Email [protected]@1xbet-team.com
I send the Email and Provide Everything time Account number bank Detail account detail but After they Ask me Bank Card number why i give the bank card number its a Security issue if i perovide my Card details hope you understand please Fix this Issue ASAP
Thankyou So Much
That Problem i was Facing its Solved with your assistance once again thanks
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
Replied
Deposit is not reflecting in my account it's been more than 36 hours
I am writing to address a concerning issue regarding two transactions I initiated through the 1xbet app, transferring 5000 INR each via PhonePe. The first transaction was made on February 10, 2024, at 12:22 AM to the UPI ID [protected]@paytm (UPI reference no. [protected]), and the second transaction occurred at 12:31 AM on the same date to the UPI ID...
Replied
I have money in my account with nr [protected] and they blocked me
I have open this account in 2019 and i have play regulary but this year i have returned to replay and i have depositet in my account with skrill 200 € in albanian lek
I win and i have make withdraw 800 they have pay this but when i try to make withdraw my balance left more than 3000€ the ask for verificaton and i all complate
The has block me with reason transaction fraud and they dont reply more to me
This is error from 1xbet
Besause is not problem if i deposited one time with card bank and another time with skrill
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
![1xBet - I have money in my account with nr [protected] and they blocked me](/images/complaint/full/1934052/1707325761183099093.png "1xBet - I have money in my account with nr [protected] and they blocked me")
![1xBet - I have money in my account with nr [protected] and they blocked me](/images/complaint/full/1934052/1707325761629046307.png "1xBet - I have money in my account with nr [protected] and they blocked me")
![1xBet - I have money in my account with nr [protected] and they blocked me](/images/complaint/full/1934052/1707325761645834787.png "1xBet - I have money in my account with nr [protected] and they blocked me")
![1xBet - I have money in my account with nr [protected] and they blocked me](/images/complaint/full/1934052/1707325761869084919.png "1xBet - I have money in my account with nr [protected] and they blocked me")
Whats is imo when i can contact you
What i have to do bro
If you solve this i cant give you 10%
I have just that account like i player this is my account
I dont know if other persons try to open account with my details
I have open this acc in 2019 and if you want to verified it you cant try with video call
I can give all my information
I am 29 years what you said its not real
Why they dont reply via email they tell me i have open 2 or more account but i have just one account The firs acc i jave open in 2019 and they blocked my money in this account
I am register this day like a agent on 1xbet and my menager thell me is not double accounting
This complaint has been resolved automatically due to user's inactivity.
Thank you for your recent communication regarding the account block. We appreciate your concern, yet it's important to emphasize that the determination made by our security team concerning the creation of multiple accounts stands as final and non-negotiable.
The creation of multiple accounts is strictly prohibited according to our company policies, leading to the permanent suspension of the account (as outlined in clauses 7.1.1 and 7.1.3).
While we sympathize with your situation, it's crucial to stress that the decision made by our security team cannot be revisited. Despite our gratitude for your loyalty and support, ensuring compliance with our policies remains our foremost responsibility.
We appreciate your understanding in this matter.
Best regards,
Alex, the 1xBet Team
We appreciate your inquiry, and we want to clarify that your account was blocked on the 26th of January. Additionally, in February, there were reports indicating concerns related to gambling addiction, which also contribute to the account blockage.
While we sympathize with your situation, it's crucial to stress that the decision made by our security team cannot be revisited. Despite our gratitude for your loyalty and support, ensuring compliance with our policies remains our foremost responsibility.
We appreciate your understanding in this matter.
Best regards,
Alex, 1xBet Team
My apologies, it was a wrong message that does not apply to you. Answer from Security Team regarding your situation is below:
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.
We want to inform you that your account has been temporarily blocked due to age-related restrictions. Upon reviewing our records, it appears that you may be under the legal age requirement for using our betting platform and its services.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.
Should you have any further queries or require assistance, please feel free to reach out to our support team.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Brother you can message me on telegram
@Babudad
Imo is a messaaging app
Somedays ago i got block problem 1xbet gave stupid service.i can help you brother i know how to deal with security Department.
Hi how are you
If you help me to solve this problem i can give you 10%
My imo id : babudada
You can message me.
Replied
Withdraw scam by 1XBET Cash agent
Withdraw
Hello, I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but I still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but I have to face very rudely. I am attaching transaction id and cash agent id here.
It's a scam, I didn't get withdrawal amount from 1XBET cash agent. Jan 29, 2024 I was trying to deposit fund through APP but it was exceed for many times, then I went through a telegram there is a agent with whom I was doing deposit before for approx. 5/6 times before. I deposited through him and ask for withdraw then he gave me same POS id as before. I transfered and give him a code then he told me to wait for a while and escaped. After while he didn't reply and blocked me.
Claimed loss: Npr. 20000
Desired outcome: Refund
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
my issue isn't solved yet
They don't resolve or reply
I was scammed, 1XBET is 100% a scam.
Hey scammers,
Refund my withdrawal amount.
My complaints was ignored?
1xbet team doesn't left me other options than this because my complain was forgotten or ignored.
Hello scammer team,
Are you working to solve my issue or run away with my withdrawal money?
I didn't get any response till now.
1xbet team didn't take against my complaint.
My issue isn't solved yet.
Hello,
Waiting ...
Hello,
I provided my mobile number and proofs that you asked but still i am not getting response and refund.
Hello,
Your support team ignored me to help for related issue, i requested him to respond in english but he denied. He said he don't have rights to help me about 1xbet cash agent. He ignored my question and trying to close my chat forcefully. I was scammed by your agent and now suppport operater didn't help me. I also sent a screenshot of this conversation but he denied to help me further.
Isn't it a true scam?
Hello sir,
I just mailed my contact number. I am trying to talk with support team But they said they didn't get any response or update from your team regarding my issue.
Thank you
I didnot get any response, my issue isnot resolve yet.
Hello,
I made a first complaint in 30 jan 2024 but i din't get any update since that day. Everytime i am asking about update i got the same reply.
Hello sir,
I am not able to contact that cash agent after 30 jan 2024, he deleted his account. I don't have his phone number or more contact details.
Hello,
Is there any progress in my issue?
Its been 21 days of i complaint. What kinds of support and service you provide? Your support team from live chat isn't talk properly , they just copy and paste. In a period of time you resolve issues, people can marry and produce a baby then he/she will start to go for school.
I don't think your team gonna resolve my complaint, just accept your company and team is a scammer. Its been 19 days but no response no action but still you are saying specialist and blablaah. Alex, the 1xBet Team i was scammed by your company and your cash agent.
The address provided didn't response my email and by the operator i am just getting a response to wait.
Although, its been a 19 days of scammed and 18 fays of complain i made there is no action against 1XBET CASH AGENT. My issue isnot updated and i didn't get justice. I am uninstalling this 1XBET application and request you all to do as same. With another complain i am going to public my cash agent details, Bank account numbers and Phone number here and others scammer sites. Be Aware Everyone, Thank You!
It's been 16 days of complain i made but there is no action, hope to here from you soon.
Any update?
Its been 72 hours, if i will not reply my complaint will shown as resolved but its been 13 days there is no update from 1XBET.
Its been 72 hours, if i will not reply my complaint will shown resolved here.
It's been 48 hours ,Waiting for your update!
I was scammed and i am claiming it. Other than how many request i made , i am thinking about what types pf response i am getting from last 10 days. I am waiting for solution, if any update is there please response.
Can you please mention time? How long does it takes?
Hello everyone ,
Since last 4 days i am writting here but i didn't get any response or feel like 1XBET is serious for our issue. Its still same i didn't get any solution for my complaints from last 9 days. As mentioned in app , i have to receive withdrawal amount instantly but i didn't get that amount till now.
There is nothing, they just asking me same details and tell me to wait. If everything is clarified please mention what's your decision?
My issue isn't solved yet.
Please , Response here as well.
Can i get refund? What will be your response ? Does this issue resolved?
See here , its instant for 1xbet cash but where is my money since 9 days? Ok, now he unblocked me but he blocked me that time. He didn't response he didn't deposit my withdrawal amount. And your email never comes with response. Check your every department mail from mail id. No reponse, no process .
How many days you will take for more information ? Because i am talking with your agent since 30 jna, 2024 . I mailed your every contacts shown in app but no reply. Are you making fool again? 1XBET have no responsibility , loyalty and honesty towards their costumer. Who is gonna pay me for this kinds or stress and waste of time to follow up every single day for hours?
Accept it , you don't have any solution and responsibility towards your costumers.
I don't get withdrawal money in my account, prove your agent paid me i will double and reward him. Your 1XBET agent scammed me , ask him for a proof about deposit not with me.
Hello ,
I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but i still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but i have to face very rudely. I am attaching transaction id and cash agent id here.
I am trying to reach by mail but always processing reply comes out. Ot's been 8 days of complaining but there is no decision at. One operater says you will get refund soon and another said you won't.
I am looking for refund soon, today or tomorrow.
1xBET cash agent
City: Dhangadi (sudurpaschim)
Street : chhate dhunga (24/7)
I noted my gaming id and agent id with my complaint
Please find details in complaints, i noted there
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Also we would like to ask you to provide us your mobile phone. To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
Best regards,
Alex, the 1xBet Team
Thank you for sharing your patience.
Please try again to contact our support and provide them with proofs that you did not get your withdrawal.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
We will check the information one more time and get back to you.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Have you contacted your cash agent again?
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
In that case please try to contact our Support Team live chat via website. We understand your frustration but it's important to outline that players requests are processed according to the queue.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Could you kindly specify have you contacted our support team and what respond you get?
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Once our support team receive the response, they will promptly update you on the status of your query. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Best regards,
Alex, the 1xBet Team
We can not tell you an exact time because it depends on how many requests you have made already. Please, just wait for a little bit, also we recommend refraining from submitting duplicate requests, as this may only contribute to much longer response times.
Best regards,
Alex, the 1xBet Team
We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response. They will give you an answer as fast as possible
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively. Also you can contact our support team on the live chat via our website or app
Thank you for your understanding. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
You are not blocked, you simply can not call them because of privacy settings. However you can still write them text messages.
We will check the your situation and get back to you with information as soon as possible.
Best regards,
Alex, the 1xBet Team
Could you please provide us with some sort of screenshots/anything that can prove that you were blocked by cash agent?
Best regards,
Alex, the 1xBet Team
We can not see your cash agent's ID, only your one. Please duplicate it there in comments
Best regards,
Alex, the 1xBet Team
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming ID and also provide us with cash agent ID. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
scamming we give complaint to highcourt
Replied
Pay my withdrawal
While sending money provider has wrote my name in account number section. So the payment is successful but has not reached to me. But because the account number he wrote doesn't belong to anyone cuz it's my name in letters, in this case sender will get refund from his bank. They should check & if they hadn't received the refund then they should raise a...
Replied
Diposit amount not received my gaming I'd
Sir maine Rs 1600 ₹upi I'd [protected]@rbl ke account me maine paytm ke dwara payment diposit Kiya time 1.33am date 3/2/24 utr nom.[protected] lekin account me abi Tak paise credit nahi hua hai so please check kare sir mygaming I'd [protected] please check kare aur mere amount ko my gaming I'd per refund ker de apki badi maherbani hogi please check kare
Claimed loss: 1600 ₹
Desired outcome: Amount refunded my gaming account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes to the payment department.
Your patience is greatly appreciated. If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
I have gotten my account blocked
I asked to block my account around 26 january 2024. It wasn't blocked until today. After sending an email I saw that the team didn't answer so I thought it is a wrong email because usually it should answer to this request during 1-2 days maximum. Anyway I deposited 2000 norwegian krones in the account and I placed some football bets. I made around 4100...
Read full review of 1xBet
Replied
Promo code
I claime a promo code on reward points, i had 135 points then i redeemed x2 single bet promo code. But then when i looked into it i only received 1 code, when i tried to contact the support I've waited and waited, i waited for 3 hrs... Pretty sure they could recheck this in their system, but "their system" says that i claimed a fortune wheel even though i didn't how could i even make that mistake when im literally on the same page as taking single bet code?
Desired outcome: To have my single bet promo code or reward points back...
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I do not have problem with the deposit, i had problem using the code. Clearly i bought x2 1 single bet code but only received x1. When i asked your support team they make me wait for 3 hrs for nothing. They said the system detected that i sonehow also bout wheel of fortune code but im pretty sure im not when i even checked it i do not have a wheel of fortune chance...
This complaint has been resolved automatically due to user's inactivity.
However, I ask that you contact our support team at info-en@1xbet-team.com as they are responsible for handling such situations.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Thank you for bringing this matter to our attention.
To address this concern with deposits promptly, we kindly request that you reach out to our support team through the live chat support on our website or via email at info-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our support team will greatly aid us in swiftly resolving this matter for you. Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
withdrawal
i have been using this bookmakers for 2 months which is the worse experience i have ever had. They will never and ever relase your winings. Literally i have tried all the withdrawal option that website provide. None of them was succesful till now. They are suggesing to use same method i deposited but in the same time the deposit method i deposit is not available at all. Customer service is fighting with you if you ask for the reason. They have closed all the option for me account for withdrawal. They are literally trying to win time until you lose all you money. Probably someone from 1xBet will answer under this compaint like please tell us detail but i assure you they will not help. I dont know what is going on this website and i have seen ads everywhere and decided to try. Do a favor yourself and find another website otherwise you will be the next person who spent time for texting compaint about this bookmaker.
Claimed loss: 80k
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
my problem has been solved.i was wrong i guess
Thank you for your patience.
Please try to make a withdrawal with tether payment method
All the best,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
I am having a similar issue. In my case I have been depositing from Skrill since September and i have even made withdraws via that method. But now I’m receiving a error message saying I have to withdraw from the same method I made the deposit.
I have contacted the info team and the security team, but literally one month has passed and I have no answer.
I don’t understand…
Replied
9730 inr withdrawal successful but not received
I already contacted 1xbet hundreds of time on e-mails. For my withdrawal of 9730 INR which was successful on 6 January & still not received. First they asked me for bank statements, when i provided them they asked for confirmation from bank, when i again provided them, they are now copy pasting the same thing. It is paid & raise issue in my bank again. Thi...
Replied
Withdrawal
Tried to make a withdrawal on Monday, but was declined and told to contact the security department. I did and gave them all that was asked. I was not investigated when I was making back to back losses, I got their attention now that I make few consecutive winnings and they are looking for every means to discredit my effort. They asked why I have more than one acct. I explained I couldn't log into my former acct when I changed to a new device. I never breached any of their rules, no malicious activities. Now it's been over 48hrs and no words from them. Please , I'm gradually going into depression. Someone should come to my aid
Claimed loss: 728,000 ( app $500)
Desired outcome: At least lemme get my funds out, and if they feel like kicking me out of their site, no qualms
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Id - [protected]
Thanks In advance
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
We've reached out to our security team regarding your inquiry. We wanted to inform you that the information concerning your verification has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Best regards,
Alex | The 1xBet Team
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
60k INR Withdrawal successful but amount not received
Hello 1xbet.
Today I make request of withdrawal INR 60000 at 7:57 am. And I got msg in 1xbet account that withdrawal of 60000 has been completed at 10:49 Am . When I check my account there is no entry of 60000 INR. I didn't receive my 60000 . I send pdf statement to you support team they are saying me to wait for 2 hours. Kindly check my resolve my issue asap. I need that money very urgent .
Claimed loss: 60000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I got my 60000 inr . Thanks 🙏
This complaint has been resolved automatically due to user's inactivity.
We appreciate your engagement with us. If your concerns have been addressed, and you currently have no further questions, could you kindly consider closing your complaint? Your cooperation in this matter would be greatly appreciated.
If there's anything else you'd like to discuss or if you have additional questions, feel free to let us know. We're here to assist you in any way possible.
Best regards,
Alex, the 1xBet Team
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
Replied
Withdraw issue
Hi I have trouble making a withdraw, I used same method as I used to deposit (VISA) but I cant withdraw the money! Can you please help me because I didnt have those kind of problems when I used to gamble on other sites. Your Agents from live chat also told me to try to deposit another way so I can change withdraw method too. Since I cant withdraw money because of technical problems by your site using VISA CREDIT CARD (Same one I used to deposit the money), now I just deposited the minimum amount agent told me and placed a bet at higher than 1.10 odd using SKRILL payment method and heres the proof
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hi everyone,
I had a great cooperation with 1xbet security team.
They’ve been so nice to me, fixed everything for the payment method and i did receive my founds.
Thank you,
I sent mails to 1xbet security team i didnt get a response. Today I also sent mail to the email you provided me but im not getting a response yet
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
You do not have to contact Security Team, please contact our support team info-en@1xbet-team.com.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at [support email]. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Dear zijaqerimi
This account, that have contact you, is not our official channel and we do not have a support via WhatsApp, so please do not provide them with your personal data. There is a chance that they are a fraud and want to steal your personal information and/of money
Best regards,
1xBet Support Team
Hi I sent mails to 1xbet secutity team for almost 1 Week but i didnt get a response, Today I also sent email to the email you provided me but Im still not getting a response.
Dear Valued Players,
To ensure the safety of your personal information and funds, we strongly advise that you interact solely with our official support team (channels you can find on our web site) or verified accounts associated directly with our company.
Please exercise caution and be vigilant when engaging with any other accounts, even those claiming affiliation with our company or even signed by our name. These unauthorized channels may pose risks, including potential fraud, unauthorized access to your personal information, or financial loss.
Best regards,
1xBet Support Team
Hi sir,
So after we fixed the payment method talking to your security team via email, the withdraw request got approved by operator and after almost 48hrs of waiting for my founds to be credited to my skrill it got rejected (Denied by operator. (Payment processing error). I tried making same request again it got rejected this time from operator and it shows me that withdrawals are only possible using the same details that were used to make a deposit. So im running to a problem we already fixed via email ! Please can you help me because this thing is taking to long for a single withdraw
Replied
Block appeal
My account has been blocked with 1963 USDT. I have submitted all the requested documents last of which is an appostilled document confirming my Identity.
So far I have submitted My Valid ID card, Bank and Crypto account statement, Birth certificate, Mental Health Certificate, Certificate of no gambling addiction. All this document were uploaded on their website and later they asked me to send it to Ukraine via post office.
Yet same request of apostilled document kept popping up on the website. Please I need further clarification on why my account is still blocked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hello Alex,
Thank you for your response. I have uploaded the requested document severally but same instruction is still poping up on the website.
Could you kindly offer additional details regarding the request for me to submit the same documents that have already been provided?
If the initial documents were not accepted, it would be appreciated if you could provide an explanation and clearly outline the specific criteria the document must meet for acceptance.
I understand that for the confidentiality of personal correspondence with the security department such information might not be divulged in public space like this, but an email in this regard could make this case more appealing.
The instructions on the website states that ; "You need to attach photos of an apostilled document confirming your identity".
I believe this request is an ID that has been authenticated by the proper government ministry. The documents I uploaded were apostilled at the Ministry of Foreign Affairs Nigeria, the stamp and Signature were clearly visible. By the way its very expensive to get this done, couple with the security risk in my country(Nigeria/Abuja) at the moment.I went against all odds to get it done. Yet 1Xbet is requesting for same thing without any clarity on why or if the document was not accepted.
This looks more like trying to frustrate my effort to give up my funds.
Please kindly make this case more appealing.
Hello Alex,
Thank you for your prompt response.The instructions on the website still read " You need to attach photos of an apostilled document confirming your identity ".
I have uploaded the requested document. If the initial documents were not accepted, it would be appreciated if you could provide an explanation and clearly outline the specific criteria a document must meet for acceptance because this document was appostilled at the Ministry of foreign affairs in Nigeria.
This complaint has been resolved automatically due to user's inactivity.
You must provide an apostilled document, not a photo of the signature or document. The apostilled document is photographed so that the document and all seals with signatures are visible on the 1st photo and then sent or uploaded
Thank you for your cooperation and understanding in this matter.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
We wanted to inform you that our Security Team has provided an update regarding your account verification. It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
Account Block With No Reason
My account have been blocked for no reason. I have been using it since last 3 years, i didn't know how much i lost in this three years. Once i withdraw it say provide documents and i did as suggested by security team. Today i got mail that the bookmaker reserve the right to refuse to accept a bet or deposit from any individual without giving reason. What's all this. I provide all genuine documents to prove myself. It's seem like scam at ends. I don't know why my account have been blocked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal amount (got scammed)
Even after doing so many emails, sending them bank statement for hundreds of time, Im tired & frustrated. Worst customer service I've ever seen where you have to do financial transactions. There is no clarity, no efforts from customer service to solve your issue, they want every work to get done by me. I withdrew 9730 INR on 6 January on 7 January around...
Replied
Package with tracking number am211088539cn from china
I have ordered a package online more than two months ago to 38170Grenoble, France with the following tracking number: AM211088539CN. The shipping company is china post placed in china.
their site indicates that it arrived in Grenoble since 26 December 2024.
I haven't received this package to my address or to any neighboring post office
Apparently it's a scam as i have contacted every possible post office in my region and they have confirmed that they haven't received it.
attached you can track this package during its whole trip from china.
Claimed loss: 85 euro
Desired outcome: to receive the package to my exact address or reimbursement of the whole amount of money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Alex,
I am not player with your bookmaker.
All i am requesting is to find a way to regulate the situation with china post and to get my package delivered to my home. Or at least if they can provide me with its exact address upon arrival in 38170 grenoble , France then i'll be grateful and i'll go pike it up.
thanks for you help
Thanks for your reply.
My situation as explained before, i have ordered a package online with tracking number AM211088539CN from china to Grenoble, France .
The shipping company is china post.
their site : http://my.ems.com.cn/pcp-web/f/index
their site indicates that it arrived in Grenoble since 26 December 2024. But, I haven't received this package to my address or to any neighboring post office.
I would like to know where's the exact address of my package delivered in Grenoble, France as i haven't received it to my address. where can i pick it up? and i haven't succeeded to contact the shipping company ever since. It's been three months now.
This complaint has been resolved automatically due to user's inactivity.
Unfortunately in that case we cannot help you as we are not connected with any postal services. I would like to recommend you to contact support team of your post office directly.
Best regards,
Alex, the 1xBet Team
Could you please confirm if you are a player with our bookmaker? If so, could you provide your gaming ID?
Looking forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for taking the time to share your feedback. We've noticed your review and would like to assist you with any concerns you may have. However, it seems there might be a confusion as your feedback does not align with our records.
Could you please confirm if you are a player with our bookmaker? If so, could you provide more details about the specific situation you are facing? We're here to help and address any issues you might be experiencing.
Looking forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Replied
Deposited money is not posted for 6 days and don't even replies.
Hi,
I am from Bangladesh and I deposited twice in 1xBet. First 2200 in bKash and after that 5200 in Nagad. Both are local financial services. They did not update my deposit account. But in the meantime every I tried to contact them through the Customer Care chat option, they kept me waiting and threatened that If I informed them of the same issue multiple times then my issue would take more time to be fixed. I paid on 20th January, 2024. It was 26th January 2024 and no one even replied to me once via email.
Even their security team holds my account and I am unable to withdraw now. they asked for the card's photos, Every time I give them a photo it's not according to them. I am not a professional photographer. I need to fix my issue.
Claimed loss: This just made me almost 400-500 USD (Equalivant loss) because my account currency is in USD and I was recycling my money! because I could recycle my money 4-5 times at least!
Desired outcome: I want my deposited money in my account back and also compensation for keeping me waiting for this long time.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
It's Not RESOLVED. I am always active on this thread. The 1XBet team is not prioritizing my issue. They are taking so much time and they are telling me that they are verifying the payments. They asked for payment video proof. I emailed them on February 12, 2024, and they still have not replied. They are not taking this case seriously.
I am not getting quick responses. I already replied to you emails but its 7 days gone. Its one month gone already! My account is not deposited.
Dear Concern,
I have done according to your method, 1 method worked and another did not but both of the methods are still stuck. Your officials asked for video from the payment apps I have provided 1. Soon after approval, I will post the others.
Dear Alex,
Thanks for your prompt reply. It's still not added to my account. I am waiting for this to be added.
Thanks in advance.
Mahabub
I am even scammed on this platform. Scammers contacted me through the complaints board inbox in the name of 1xBet Officials and posted some local numbers. They referred me to a Bangladeshi Number and I was scammed. The earlier update was about scammers. No matter how I deal with the scammers, 1xBet should deal with my matters.
Their local team reached out to me and assisted me in depositing the same amount again with a bonus compensation of 100% of the total deposit. They told me it would be added in 5-10 minutes after deposit. After again depositing 7800 BDT in bKash method they told me it would be deposited between 5:30 PM local time. But still, it's not done. It's more than 1 hour and 30 minutes gone.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inquire whether your case has been resolved? Have you created a deposit request with the specified trxid using the same method used to refill?
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are pleased to inform you that your recent deposit has been successfully approved. Could you please confirm?
Thank you for your cooperation and support.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
1xbet Deposit
I deposited 14.3usdt on date:16/01/2024
time18:04:04 utc
txid:aebda6f0e2086c4ffe46400748cacfb39bf033fbf2cc189dd2894f61ddf43
network:trx
Cryptocurrency
Claimed loss: 14.3 usdt
Desired outcome: Funds put in my account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Incorrect sports bet settlement
On December 31st I placed a parlay bet for 2 MMA fights in Rizin 45 to last over 1.5 rounds. Based on knowledge of MMA betting and rules in general this means the fights must continue past half way (2min 30sec) of the 2nd round (3 x 5-minute rounds total) to win. Both of the fights I placed this bet on (Ogikubo vs Dodson and Horiguchi vs Takahashi) did in...
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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