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Replied
1xbet withdrawal approved but not received.
Dear 1xBet Customer Service Team, I hope this email finds you well. I am writing to bring to your immediate attention a critical matter concerning the withdrawal of funds from my 1xBet account, which has unfortunately not been received as confirmed by your system. Please see the details of the withdrawal below: 1xBet Game ID: [protected] Amount: 6000.00৳...
Replied
Unnecessary disturbances
Greetings
I've playing in 1xbet
From almost one year five months or so,
With full verified account
Never caused an issue with withdrawals or deposit
Now fews suddenly when I emailed for some issue with social connect apps like google and telegram
They emailed saying I have two accounts !
Which I dont remember never logged in
I was active only on my present account
ID NUMBER [protected]
I m concerned disturbed and disappointed that after all these many days ,
Why they raised these issue !
And when tried to speak with app call , each and every advisor giving senselessly answers, saying previous advisor misguided you , you follow my suggestion!
And finally decided and emailed the security team and social team,
As always they didn't responded till now
This is SO DISTURBING AND DISAPPOINTING,
I Stopped playing and depositing,
as I m scarred these support team not being helpful
Claimed loss: Nothing to claim ,
Desired outcome: Verification process is done !I dont want any disturbances anymore because of some unawareness customer support team
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Alex
I know
finally the public relations team replied
But all unnecessary fuss -because of the advisors as mentioned above in my quire
My account was all good and verified all these
18 months.
Anyways kindly fix it soon
Only .
IF THERE IS ANY ISSUE
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
Our team endeavors to expedite the process and reach a decision as swiftly as possible. Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us.
Best regards,
Alex | The 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Replied
1xbet
am a client of 1xbet, my account id [protected], my account have been locked for account verification, i have provided my id card and 2 banks statements that have been validated, l later did an accident , i was not online for 4months, i now constated that 1xbet deleted my account , i don’t have have access to it again, i chat them 3days ago and they asked another statement, but they kept rejecting it and repeating a robot message that i should provide an original file, but am 100% sure that the file provided is the file downloaded from my banking mobile app.
I read online that is their strategy to lock people account and balance, please help me.
Claimed loss: 114000usd
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We wanted to inform you that your account is currently undergoing a routine verification process.
Please rest assured that this is a standard procedure applied to all corporate accounts to ensure the security and safeguarding of your account information and interests. There is no cause for concern regarding the status of your account; it is not blocked, but rather in the process of verification.
As part of this verification, our Security Service requested original documents confirming the replenishment of the game account.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
Deposit amount not received my gaming Id
Sir maine UPI I'd mita enterprise @rbl ke account me rs.2000 date 03/01/24 time 11.10 pm per diposit Kiya lekin amount abi Tak account me credit nahi hua hai please check kare my gaming I'd nom.[protected] sir please check kare aur amount meri gaming I'd account me credit ker de. main paytm ke dwara payment Kiya hai please check kare aur amount meri gaming I'd per diposit ker de
Claimed loss: 2000 rs.refundable
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request screenshot of the transaction.
Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Bookmaker has canceled all my winnings
1Xbet Account [protected] Name surname: Rotareanu Vadim recorded case by bookmaker [#[protected]] Problem description: Bookmaker has canceled all my winnings 28.12.2023 i has opened an account to 1xbet and i has deposites 3151.24 MDL. On 30.12.2023 i has already >20000mdl. When i tried to withdrawn some money , i has received an rejection with comments-->i have...
Replied
Incorrect order
I only betted on the game Ice Hockey "Germany. DEL
30/12/2023 (16:00)
Adler Mannheim - Kolner Haie" It is only a Single bet but suddenly after I check my Bet History it says I also bet on another game which lead me lossing my bet. I only put my bet on the game Ice Hockey and not in the soccer game. Information is shown on the picture.
*This is the game I put my bet
" Germany. DEL
30/12/2023 (16:00)
Adler Mannheim
1
Kolner Haie
0
Total Under (2.5) "
* This is the game the that i didn't put any bet
" Oman. Division 1
30/12/2023 (16:15)
Al-Ittihad Salalah
1
Saham
3
Total Under (2.5) "
Please see the photo to fully understand my complaint. Thank you so much. Hoping they refund what I bet on my 1xbet account [protected]
Claimed loss: 3000 Pesos
Desired outcome: Please refund the money to my account number [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (preferably links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawl not giving
Dear team
I am rahul arora i had 1xbet account with registered number and email id.i was winning good bets.suddenly ur company stop my withdrawals and ask for documents i had given them all documents regarding my account they told me to wait for 72 hrs after 8 days they are saying u find my deposit as suspicious.now they have logout my account and not replying of my email.i have balance of 177358 inr i need my money back.pls ask security department to refund my money i had given them all astropay screenshot under my name.how can a big company do like this.kindly ask them to refund my money earliest.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear team
It has been 6 days i am waiting for ur reply.pls tell me where is my money what is the reason to block my account after complete verification.kindly provide how can i take my withdrawl of full amount.mark this as urgent.
Dear alex
I have found my gaming id .my gaming id is [protected].pls chck all details and unblock my account.
Dear alex
My account is blocked I don't knw my account id.u can chck my details from registered email id rahularora89@rediffmail.com.i had asked support team and security team for account id they are not giving my id and not replying me.this is my hard earned money klindly release my money.u have no rite to keep my hard earned money.if u will not release my funds i will escalate this matter.i have total funds of. 177358 inr this is very much for me.kindly chck my account details with my registered email id.and tell me what u need to release my funds.
Dear alex
I told u i am unable to login i dont knw my account id.u can check my all information from my registered email id rahularora89@rediffmail.com.i asked security team to give my account id they are not replying neither support team is giving me id.why are u not giving my money back.this is my hard earned money u don't have any rite to block my account for no reason.kindly chck my account with registered email address.
Pls chck the email conversation with support team.
Dear alex
My account is blocked and i am unable to get account id my registered email address is rahularora89@rediffmail.com.i had emailed security team they are even not replying me i asked them to provide my account number they are not telling me.i had given all screenshots of astropay what is suspicious in tht pls tell me.i need my money back my total balance is 177358 inr.this is my hard earned money.pls tell me timeframe in how much time ur verification take.i will wait for ur answer.
Regards
Rahul
Dear team
My account is blocked and i am unable to get account id my registered email address is rahularora89@rediffmail.com.i had emailed security team they are even not replying me i asked them to provide my account number they are not telling me.i had given all screenshots of astropay what is suspicious in tht pls tell me.i need my money back my total balance is 177358 inr.this is my hard earned money.pls tell me timeframe in how much time ur verification take.i will wait for ur answer.
Regards
Rahul
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
We want to bring to your attention that in certain exceptional circumstances, the Company reserves the right to initiate a unilateral verification procedure of user payments by requesting additional information directly from the payment system.
During this verification process, there is a possibility that the user's account may be temporarily blocked for financial procedures. It's important to note that according to the regulations of certain payment systems, the maximum duration for such proceedings may extend up to 180 days (You can find this information on our website - Terms and Conditions - clause 7.2.9).
Your understanding and cooperation during this process are highly appreciated. Should you have any queries or require further information, please do not hesitate to reach out to us.
Thank you for your attention to this matter.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
To assist you further, could you please provide us with your account ID. This will enable us to locate your request in our system and address your concerns promptly.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Withdraw problem
My name : Md rocky I'm from Bangladesh My account : [protected] November 19 2023 i won a big Accumulator game it’s about 800000 BDT. But After won when i try to withdraw my balance it’s show reject & shows mail to security Department. Then i e-mail security Department they want to from me my identity document then I provide them all information.After...
Replied
My account has been locked for a long time
Hello, My account id:[protected] has been blocked for 2 months due to an unknown reason. I have followed every single instruction and submitted all necessary documents what the security team required. There was one thing that i failed is to send a notarized document via post service because of the wrong post address security team given. I have sent the...
Read full review of 1xBet
Replied
Deposited money but not yet received
Hi Team
I have deposited 29000 to 1xbet provided UPI and amount debited too but still it's not credited to my wallet and when I asked regarding this to 1xbet customer care they treat me like [censored]. Do you think peoples are fools to hear what ever you say ...after providing all details like bank statement and transaction I'd still no proper response. So this is a great cheating work done by 1xbet . I want you to resolve this.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Kindly help me on it ..i have paid through which is provided by your app UPI. Amount is 29000 I hope u resolve this in good way
See the 1xbet operators giving lies to me .till now they are cheating me by taking my 29000 how cheap this is.
This complaint has been resolved automatically due to user's inactivity.
We're grateful for getting in touch with us.
Upon a thorough review by our security team, it has been identified that the payment you made was directed to a different account which means that you have send 29000 to another account. We can't refund you this sum.
To prevent such inconveniences in the future, we recommend verifying the accuracy of the account details before making any transactions. Our correct withdrawal account information is identified by im.201020677607@indus.
We kindly suggest double-checking the account details and re-initiating the transaction using the accurate account information.
We appreciate your understanding and cooperation.
All the best,
Alex | 1xBet Team
We appreciate you reaching out to us.
Upon thorough examination by our security team, it has come to our attention that the payment you initiated was directed to a different account (201020677607@indus) instead of our designated account (im.201020677607@indus).
To prevent such inconveniences in the future, we recommend ensuring the accuracy of the account details before initiating any transactions. Our correct account details for withdrawals are under the identifier im.201020677607@indus.
We kindly advise double-checking the account details and re-initiating the transaction using the correct account information. Should you need further assistance or encounter any challenges, please don't hesitate to contact our support team for prompt guidance and resolution.
Thank you for your understanding and cooperation.
All the best,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Contact support team +[protected]
Dear Valued Players,
To ensure the safety of your personal information and funds, we strongly advise that you interact solely with our official support team (channels you can find on our web site) or verified accounts associated directly with our company.
Please exercise caution and be vigilant when engaging with any other accounts, even those claiming affiliation with our company or even signed by our name. These unauthorized channels may pose risks, including potential fraud, unauthorized access to your personal information, or financial loss.
Best regards,
1xBet Support Team
Replied
Deposit
1xbet account number - [protected],
username - skasifali,
e-mail - [protected]@gmail.com,
deposite date - 07 dec 2023,
amount - 2000,
UTR NO - [protected],
TRANSACTION ID - T2312071955173022580663,
My deposit has not been completed yet. I am contacting customer chat daily but they keep telling me the same thing that we are looking into your issue.
Please sir have a look at this. I have given customer support the bank statement and screenshot on Depsi. I give you too.
They have blocked me from the chat by saying this too much.
I said two bad things in anger.
I have also joined many people on 1xbet. If they have any problem, I solve their problem myself. But there is no one to solve my problem.
Claimed loss: rs - 2000
Desired outcome: i not get refund i need amount in my 1xbet account . RS -2000
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how many time to solve this ?
any update ?
This complaint has been resolved automatically due to user's inactivity.
As far as funds were not received on our side, if you did not receive a refund till now - please provide a PDF account statement from the date of debiting to the present.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex, 1xBet Team
Thank you for your patience. Regrettably, we have yet to receive any updates from our payment department regarding your concern. Please rest assured that we are actively following up on this matter.
We understand the importance of resolving this issue promptly, and we'll promptly inform you of any developments as soon as they become available.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
Account blocking
Hii I was user of 1xebet
In one day when I was creating a withdraw request then my withdrawal request was automatically rejected and when I talked customer care then told my write a mail to security department for documents verification.
I wrote mail to security department and I sent all documents. after checking all documents they blocked my gaming account. Then told me u can't withdraw your fund due to create a multiple accounts.
PLEASE ALLOW TO ME WITHDRAW MY REAL FUND AFTER THAT U CAN BLOCK MY ACCOUNT
PLEASE ALLOW TO WITHDRAW MY REAL FUND PLEASE
MY ID [protected]
Desired outcome: If I break any kind of terms.I would like to apologise.Please allow to create my own fund from 1xbey account.Id. [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
I am Mst Ruma Akter. my player Id [protected]. I need paid adrees. I send letter. but need name number. so, need paid adrees.
Dear Mst Ruma Akter,
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in resolving any problems you might have encountered.
Could you kindly provide us with more specific details about the issue you're experiencing via our email public.relations@1xpartner.com? It would greatly assist us in addressing your concern accurately if you could clarify precisely what aspect is causing you concern.
Your detailed explanation will allow us to better understand and efficiently resolve the matter at hand.
Thank you for your cooperation and assistance in this regard. We are here to help and eagerly await your response.
Best regards,
Alex, the 1xBet Team
Replied
1xbet platform - cash withdrawal, cash deposit, - fraud, they are not giving my money
I was a new user for this platform where I had signed up and started playing bets from May 2023 to Aug 2023.
When I deposited money it got vanished to zero value. Now I asked customer support help, they are not helping me. They are fraud and false answers saying I had played crash games and lost the money. Wher I had not played the crash games. I asked for settlement but they are not coming for it. Fooling us that the money is lost.
I am financially lost with this platform, company they are fraud and looting g the common mans lives. Do not use this company.
They won't give your winning money nor the deposit money.
Save people save our family and kids from death.
Help me getting my money.
Claimed loss: 7000000
Hi Alex,
I won't agree with you and the system track.
As I truly say that I had not played any crash games.
It's the problem with the system and my money was vanishing.
Help me in settlement of my money.
Do a fair business. You are playing with common man lives.
Regards
Kiran
Hi Alex,
I wont consider it as a final note or solution for my issue. I am telling that I had not played any crashed games.
My money was just vanished everytime. It's was technical issues.
Because it's a huge amount your company is blaming and lying the common man.
Come for the settlement.
Regards
Kiran
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
We've thoroughly reviewed the information shared by our security team and want to inform you that the decision regarding your case remains unchanged.
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
You say that during the timeframe from 17.06 to 11.08 there weren't 62 thousand operations in the Crash Game? For now our system indicates exactly this information according to your account.
There is no technical possibility for deposits to simply vanish; rather, they were used and lost during the course of these games.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
According to the information that was provided from our support team, it appears that you have received a final response regarding your concern. In case you missed this information, I'd like to reiterate the details:
During the timeframe (from 17.06 to 11.08) numerous (62 thousand) operations in the Crash Game were registered under your account, indicating that these games indeed took place. Our system indicates that there is not a technical possibility for deposits to simply vanish; rather, they were used and lost during the course of these games.
If you have any further inquiries or need clarification regarding this matter, please feel free to let us know. We're here to assist you and provide any necessary information.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Replied
Deducting my funds
I have deposited an amount of 202 QR last last 14/12/2023 at 8:42 pm,
The amount didn't show up in my account I sent an email to the specialists they asked me for a prove, I sent a screenshot proves that I deposited the mentioned amount (202 qr).
Till now I didn't receive any updates about this. I tried to contact the customer support but nobody helps me.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Deposit issue and poor customer service
Gaming ID:730646026
Gaming ID Name: Haris Sindhu
I deposited 10 Thousand Ruppee at least 8 days ago from my Sadapay but Showing TID already used Which is error from your side not mine your customer care agent said they provide me NEW TID but till no TID provided to me I Mailed them all required things and send on customer care agent in the app but everytime they only asked my issue and new agent came and he asked the same question again
And if I called your Network your calling agent can't hear my voice because my Registered number is of Telenor network please do something
Claimed loss: 10000 RS
Desired outcome: Please deposit amount to my account and asked agent not only repeatedly hear my issue do something
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-ind@1xbet-team.com or info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Bet wrongfully decided and lost
I bet on more wicket for Rajasthan ravens (cyber) and they lost more wickets then Lucknow Legions (cyber) but I lost bet. I am not satisfied with the decision. The bet is wrongfully decided please help me with the procedure I shall be very grateful for your act of kindness. Please give me my money. I will be waiting patiently for your help kindly help me out.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (preferably links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Account delete
Hi, it seems 1xbet has totally removed my account after depositing a lot of money, customer support is not responding
I tried to contact them through email, no response for days
I tried to contact the licensee, again no response
This behaviour is totally unacceptable, I lost my money, without a reason, and that money is much more than you can imagine.
1xbet representative should come here and explain why my account is deleted without my request or demand, where is my money, and also refund me in full of my deposits, I have proofs of all my deposits and withdrawals through crypto (in txid).
Claimed loss: 1000000 USD
Desired outcome: 1000000 USD
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I have been asking for my betting and transaction history to be sent to my email since you deleted my 1xbet account and i have not access to it for 2 months .
Emailed your security department multiple times and still no ones gives them to me .
This thing is going to court with or without you giving me those data which you are obligated to give .
So don't waste time and hand it over dear scam bookmaker
My problem still exists , their support staff is awful
My problem with this casino still exists .
People who are high-stake gamblers , stay away from 1xbet at all cost .
We are going to start a class action lawsuit against 1xbet and their licensor CEG in curaçao.
Reach me out to file your case as well .
1xbet should not have operated in restricted countries at any cost (willingly or unwillingly) .
Now what does that mean ?
i can't wait 1 month , refund my money
Gaming id : [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience.
We're waiting to hear back on the finalisation of the proceedings with the individuals.
So far, they haven't resolved the complaint.
We appreciate your patience and understanding throughout this process.
Best regards,
Alex, the 1xBet Team
Thank you for your patience.
Your application is presently undergoing processing by the licensee, which is why your account has been temporarily unavailable. As soon as the proceedings with the licensee are concluded, the decision regarding your account status will be promptly made.
We appreciate your patience and understanding throughout this process. Should you have any further questions or concerns, please feel free to reach out. We're here to assist you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us, although we understand your concerns, it seems there might have been a matter that needs further investigation. We value your feedback and would like to assist you in resolving any cases you might have encountered.
To assist you better, could you please provide more details about your recent experience and, for us to identify you, provide us with your gaming ID? Sharing specific information related to your case will help us thoroughly understand and meet your needs. Feel free to include any relevant context or specifics to facilitate a swift and comprehensive assistance.
We genuinely care about our players' experiences and strive to ensure a positive gaming environment for everyone. Your cooperation will help us better understand and resolve any potential issues.
Looking forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Same problem i faced since 1 years ago. till now 1xbet security Department don't response my email. there is my only deposited money.
Dear Akhter 2,
For now you have received the final respond. We've thoroughly reviewed the information shared by our security team and want to inform you that the decision regarding your case remains unchanged.
Best regards,
Alex, the 1xBet Team
Replied
Crash game problem
Crash game taking wining automatically and reducing my point without giving me opportunity to place bet. Please solve this pb. Am loosing my money without any reason. It’s been happening for very long time. Even tho am placing bet they will deduct the point then there wont be wining taking option available for me. Please don’t do this 1x, it might show like this game is a scam. I humbly request you to solve this issue. My 1x id is [protected]
Claimed loss: I loosed many points with this problem.
Desired outcome: I want this issue to be solved
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in solving any solutions you might have encountered.
I would like to draw your attention to the fact that according to the rules, the player agrees that all games are randomly generated. This is stated in the terms and conditions on our website:
26.12. The Customer participating in the Bookmaker's games and bets realises and agrees that the outcome of such activities is determined by a random number generator only. As a result, the Customer is ready to accept any result of this kind.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations.
To address this matter effectively, could you please provide us with more details about the issue you experienced? Our dedicated team will thoroughly investigate the matter once we have more information from you.
We genuinely care about our players' experiences and strive to ensure a positive gaming environment for everyone. Your cooperation will help us better understand and resolve any potential issues.
Looking forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Replied
A promo
Hello, I participated in the "No Risk Bet" promotion in good faith, adhering to the terms and conditions outlined. However, I have encountered challenges in obtaining a refund or resolution for the matter, which is causing significant inconvenience when the chat support before match i asked them can i bet on something like who wins they replied by "You...
Read full review of 1xBet
Replied
My account has Closed remain with my deposited money
I made deposit in the account Which is [protected].
Even i didn’t play with it or a single game. you can't close the account with my deposited money.
And Please understand that on that time while i created that account i was totally new then. I gave security Department My mother NID card as I havn't my own NID card. But sir now I have my own NID card.
I hope security Department understand the situation and re open my account verification process as there is my deposited money. Its not any wining money from 1xbet company.
I humbly request you as i have the right to get back my own deposited money.
Claimed loss: 149000
Desired outcome: Only wants my deposited money back
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Ok, That's fine. But What about my deposited money which i made in my account? There is no terms and conditions to seize my deposited money. You must give back my deposited money as i didn’t place any ber or win by this account.
please take it reconsiderations as its my deposited money.
At first tell me do you have any terms to hijack customers own deposit money? Also i didn’t even play any game with it? Then by what's rule security Department hold my verification process?
I just want my deposited money back. I don’t want the account.
Please Give back my deposited money.
Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
This is my email ticket id number
Please help me to get back my account or money.
Helo! As you tell me to send request from my email so that i send email from my email which is rekhaakterkhatun1@gmail.com
please check the email which I request before.
I will provide my own Valid documents which i received now. I am pleased about your cooperation. As i always believe that 1xbet always helpful to its customers.
Now where i send my documents or email? I hope you will be helpful to get my money back.
Thank you for your understand my situation.
Dear 1xbet bet
I create only one account. According to my knowledge i didn’t break any tearms of the company. If mistakenly broke then please pardon it as i was new in online gambling.
also its my only first deposit money in my account, Give back my own money which i made deposit in my account.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
I want to underline that your account wasn't hacked, it was processing verification and our Security Team's decision was that in accordance with Clause 7.1.3 of our company Terms and Conditions your account was not able to complete verification
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
For now this is the final respond. We've thoroughly reviewed the information shared by our security team and want to inform you that the decision regarding your case remains unchanged. This case will not be reviewed again.
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
As of now, we do not have sufficient evidence to confirm your ownership of the account. The verification process requires accurate documents and proofs to establish the account's rightful owner.
For the completion of the verification process, we kindly request you to provide the necessary documents and proofs that demonstrate your ownership of the account. Until we receive the appropriate and valid documentation, the verification process will remain pending.
Your cooperation in this matter is crucial, and we appreciate your understanding as we work together to resolve this issue.
Should you have any queries or need assistance in providing the required documentation, please do not hesitate to reach out to us. We are here to assist you throughout the process.
Thank you for your attention to this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
We regret to inform you that the verification process was unable to proceed in accordance with Clause 7.1.3 of our company rules. Prior to registration, all clients are provided access to our regulations, assuming acknowledgment and consent to abide by these guidelines. You can find comprehensive information regarding our rules on our official website: https://1xbet.com/en/information/rules/7.
Unfortunately, due to the breach of our established policies, the decision to stop verification process has been upheld.
Thank you for your understanding in this matter. Should you require any further clarification or assistance, please do not hesitate to contact us.
Best regards,
Alex, the 1xBet Team
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet emailsinfo-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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