1xBet complaints 432
Replied
1xBet - Extra payment mistakenly made
1xbet pls I mistakenly inputed 170,000 instead of 17,000….Please I’m pleading with you In Gods name,it’s my house rent🙏🏾🙏🏾🙏🏾pls I need a refund pls😭💔I don’t have anyone to ask or borrow from🙏🏾🙏🏾🙏🏾pls I don’t want to be suicidal plssssss
I’m a student I was just trying to use the 17k to get an extra money to balance my rent pls🙏🏾🙏🏾🙏🏾💔💔💔💔
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - [email protected] com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
1xBet - I won a bet yesterday with the number [protected], but today after logging in to my account, I saw that they invalidated that bet.
My account ID is: [protected]
I'm really sorry for this thief site. I am very sorry for Barcelona that this company introduces a scammer and a thief to others. I advise everyone not to work with this site at all. They are really thieves and only pay low amounts. If you win large amounts, they will not pay you and will void your bet. I won a bet yesterday with the number [protected], but today after logging in to my account, I saw that they invalidated that bet. Everything is clear in the pictures. They also did not respond to any of my emails.
This is not true at all, this is just an excuse to steal people's money and your scams. I made the bet correctly and at the right time and I won, I also sent the photo which shows that I won the bet and the amount was credited to my account. Did I know about the future? Your system has accepted my bet and I have won. If your system went wrong (you admitted your system went wrong) you are to blame, not me. Every child understands this. Please do not play with words and give people money. Do not be a liar. Please solve my account problem and return my money to the account.
Thank you for your patience!
We've checked all the necessary information regarding your situation with the Security Service. The bet slip №[protected] was settled as the refund because the event has already happened.
When you made your bet, the event has already happened, but the result hasn't been updated in our system. The time of the 4th goal is 22:46:38, the time of your bet is 22:46:41. Your bet shouldn't have been allowed to be made, but it was due to a technical error
If you'll have any additional questions, please contact our Support Service - [email protected]
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
1xBet - Withdrawal not received
Such a huge problem in 1x for withdrawl, req placed on 20-05-22 thru paytmwallet new till now did not receive the amount when I chat with customer care they block my chat stating coz of ipl ot will take 7 days which is a non sense, request to be done in 24hrs as per the rule
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
1xBet - My bet slip won but showing loss and my amount was gone
I place a bet on footbal game 3 ways under corner 3 in 1 half , and in 1st half corner was 3 so they have to refund my amount but showing loss why ? This is cheating .
Replied
1xBet - please give me my money soon
Hello my account [protected], I bet and on May 21 I threw 5 thousand dollars into my account and won. that day they blocked my account and asked for documents. I gave all the documents. They are requesting documents via computer. he asks for a certificate again after the papers, please don’t torture me, I am seriously ill, suffering from diabetes.
Why are you torturing me if I played honestly.
please give me the money I filled out at least.
I need money for treatment, please.
I can't wait long.
I submitted all the documents
They will operate on me in the coming days
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for waiting.
We have checked the information on your request with the Security Service and receive an information that you are currently going through the verification procedure according to the Terms:
2.34 Should the bookmaker's Security Service have any concerns about the bettor's identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker's absolute discretion, as well as to cancel any payments until all such details are verified.
The verification procedure is standard for each betting company
In order to procced the verification procedure you should strictly follow the instructions in your personal account
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
1xBet - Widrawl not received
Dear Team,
I have dual accounts on 1x bet:-
ID- [protected]
MOB- [protected]
I have done a widrawl request of Rs. 2300 on dated 22 April but somehow it's got rejected by the operator. And the money got deducted but not received the amount till yet.
Also on dated 23 May, I have deposit 2000 each 2 times in the same account but it's also got rejected but not received the money. I have also put mail to 1xbet team with screen shot but no further solution found.
My Second ID is- [protected]
MOB- [protected]
I have done a widrawl request of Rs. 4000 on dated 21 April, money shown the transfer been completed but till yet I haven't received the payment. I have also put mail to 1xbet team with screen shot but no further solution found.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
1xBet - My money won't be returned, blocked appeal
Hello, dear 1xbet, my gaming account is [protected], I have been playing on 1xbet since 2021, I lost a lot of money during this period, but in March 2022 I won $ 5,000 and made $ 10,000, then my gaming account was blocked, and verification I submitted all the documents I asked for, but that day my gaming account was blocked because I could not access it, and...
Replied
1xBet - More than 30 days Deposit amount not credited
Hello sir
I am nandan 1xbet user id [protected]
Sir i tried to deposit an amount of 6050 on 22/04/2022 11:43 PM through upi fast method . i made the payment successfully but that amount is still not credited in my 1xbet account.
I sent a lot of mails regarding this problem but they told me to wait for 14 days but now it's been more than 14 days sir i haven't recieved my 6050 amount yet.
Please help sir ..
Here's my upi payment screenshot of that deposit
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID.
We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
1xBet - More than 20 days Deposit amount not credited
Hello sir
I am Abhishek 1xbet user id [protected]
Sir i tried to deposit an amount of 500 on 29/04/2022 9:16pm through upi fast method . i made the payment successfully but that amount is still not credited in my 1xbet account.
I sent a lot of mails regarding this problem but they told me to wait for 14 days but now it's been more than 14 days sir i haven't recieved my 500 amount yet.
Please help sir ..
Here's my upi payment screenshot of that deposit
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
The issue is on the side of your payment system.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID.
We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
1xBet - I deposited money for a customer through pos and he added a zero without my notice while he was putting his ID
Please help me block this account until he refunds my #8100.
I type 900 to deposit on this ID [protected]
The owner refused to let e type the JD not knowing that he has an intention and he added 0 to make it #9000 and gave me a wrong number and wrong email
Please block this account until he returns my money please. Thanks this transaction took place at federal housing junction lugbe across on the 21th of May 2022 at about 11:23am
Customers name is Innocent
My POS name is Monies Point and my account name is Casez. Thank you so much
Desired outcome: Let this account with [protected] ID b blocked
Replied
1xBet - Service
Am user ID [protected]. I won huge amount of bet , though the money was paid to my account. When I tried to make withdrawal I get the code alright but nothing.
Pop up appears saying I should submit my documents to security team. Infact all my information was verified successfully but still was not able to withdraw.
I needed money urgently so I consult my brother that help me registered my 1xbet to help me withdraw, for my brother he can withdraw from his 1xbetting account. So I told him to alert 1x team to combine those accounts in other to withdraw.
Later all my winnings was taken away still I have multiple account meanwhile I do not have.
My brother Account is active right now but they have refund the money I deposited from registration and blocked my account.
The CEG are aware of this issue decided not to help since 1xbet are from their country.
Desired outcome: All I want is my remaining balance are to be paid and also free my gaming account in other to withdraw my winnings
We shall still meet in court.
As a casino you have to verify identity before letting the person play not when the person tried to withdraw.(Is an offense)
Is a lie.
I do not have multiple account is just that 1xbet have decided to defraud and steal from it customers.
Were you able to provide evidence when you were told to do so.
My winnings 50000 cedis was taken away from me and the money deposited since registration was refund(6500).
What betting company when you tried to withdraw, then they will asked you to take a screenshot from service provider on your device for them to see your phone number, number, name etc.
They also told me to take a picture holding my ID document close to my face.
Also closed to my device where they can see all my email messages clearly. I did all what 1xbet requested but was able to withdraw.
Later I was told to specify some name sent by 1xbet. To be frank, the first three names are not in my mini statement so I don't know where 1xteam got such names.
1xbet ID : [protected]
Document ID [protected]
Phone: [protected]
Email [email protected]
The complaint has been investigated and resolved to the customer's satisfaction.
We have clarified all the necessary information according to your situation. Your account has been blocked for violating the multiple accounts T&C (creating several accounts):
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We have also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today:
2.30. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
1xBet - Deposit not Create
I deposited 4800 INR 19/05/2022 at 10:01 pm through upi fast but after 72 hr I haven't received the amount into my Gaming account. By no means do I want to convey that I recommend for the mother to be inactive. My account balance has been debited but 1xbet saying its processesing. I have a doubt to being fraud. Can you suggest me what should do now?
My email address is tdas.[protected]@gmail.com
Desired outcome: Gaming id [protected]
I did but no reply came
Thank you for your review.
The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID.
We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
1xBet - Security Department doesn’t response my mail after I submitted my documents which they asked
I create my account by one click registration.
My account id is [protected]
I got my user id and password from 1xbet site. I made deposit more than 149000 bdt. Now I tried with my user id and password in the login section its show me wrong password. How strange is this! User id and password is provided by 1xbet website.
Also its impossible to Change the password as i didn’t add any email or phone number.
I also mailed security team [protected]@1xbet-team.com
They asked identity card, selfies. I gave them everything.
They told me wait for the replay.
Your data is currently Being verified. Please wait,You will get answer shortly.
Also here they answer that to send SMS on their Facebook page. I also did it but here is same problem. No one answer or solve my problem.
But its 4-5 days they didn’t reply me till now. Even they are ignoring my message now.
Desired outcome: Please reply me and solve my problem
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - [email protected] com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Till my issue is not solved! I mailed also i massage on Facebook page.
Please solve my problem
[email protected] also didn’t reply me as i Mailed them.
1xBet - Admin Agent
Dear people, If someone has a problem with the deposit or Ovonal. Please contact - +[protected] You can contact for all problems Deposits and payments are only for Bangladeshis. Email - [protected]@1xbet-team.com
Read full review of 1xBet1xBet - Payment will not receive to our gamig account
I am pay the amount 400rs to kiran kumar by phone pe on 20 may 2022 but it will not receive to our gamig account so please take seriously Thank you
Read full review of 1xBet
Replied
1xBet - problem with deposit
My account id [protected]
Problem with deposit and payment system Nagod..
trxid 7180YSW6
My nagod no [protected]
agent no [protected]
date 08-05-2022
time 12:47am
.amount 2000
Problem with deposit..
Payment system Nagod.
My account id [protected]
trxid 718A9W4N
My nagod no [protected]
agent no [protected]
date 12-05-2022
time 09:35pm
amount 1950
I gave a message and gave a screenshot with all the details. I don't see any solution. What kind of service is this? Refrain from depositing everyone
Clear Cut said one thing, will I get my money?
My account id [protected]
Problem with deposit..
Payment system Nagod.
trxid 718A9W4N
.user no [protected]
.agent no [protected]
date 12-05-2022
time 09:35pm
.amount 1950
My account id [protected]
Problem with deposit and payment system Nagod..
trxid 7180YSW6
My nagod no [protected]
.agent no [protected]
date 08-05-2022
time 12:47am
.amount 2000
Can't find any solution to my problem.
What kind of batpari is this?
My account id [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Thank you for your review.
In order to resolve your situation, please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. You'll surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
1xBet - I did not get my deposit
Itry to deposit my in my id through there preferred deposit method in BD via e-wallet, after i send the money, they didnt deposit it in my gaming account.
I thought, maybe theres some technical issues so then i Mail the issue with every required evidence and steps following by there given instruction, to there deposit issue team [protected]@1xbet-team.com
11 days gone but they didn’t give any reply, or solve my problem.
Is there any 1xbet officials who is kind enough to help me out with this issue? It would be Very helpful to me.
I provide all deta below about my id and the transfection.
BDT wallet No(Gaming ID ): [protected]
Transaction ID/ TrxID: 9EB50M91QH
Client phone No: [protected]
Bkash Agent Phone No: [protected]
Time: 10:06 pm Date: 11/5/22
Amount: BDT 1000
Desired outcome: Please deposit my money to my id.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
1xBet - Account Verification
My name is Vaivaswat.Account id: [protected] I have been using 1X Bet for the past 3 years and never faced any difficulty until day before yesterday when I was asked to verify my account and submit documents to securities team. I emailed them my e PAN card but they rejected it by saying that it is not acceptable. As per IT department website e PAN holds the...
Read full review of 1xBet
Replied
1xBet - Payment not received
Assalam oalaikum,
I am a regular user of 1xbet from Bangladesh.
Last 16/05/22 i deposited my 1xbet account amount of 2500 taka by " fast nagad"
Its already 3 days over.
But i haven’t this money yet in my account.
It's very important for me.
& Everytime when I deposited my account it's they not complete the payment at a time.
I don't know why it's happened again & again with me!
Please check it & take necessary action as soon as possible.
Please help me, please.
Thank you.
1xbet id - [protected]
My nagad account number - [protected]
1xbet fast nagad agent number - [protected]
Transaction id - 718FW1FL
Amount - 2500 taka
Date & time - 16/05/22 at 3.18pm
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
The issue is on the side of your payment system.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID.
We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Apni instant dp withdraw korte parben amar theke.
Agent er maddhome.
1xBet - Bet slip no:[protected]
Hello good morning I have a complain about a bet slip that I played and won on the 18/05/2022 but instead 1xbet said I lost were as it can be visible seen that I won the ticket.please I will like the ticket to be reviewed and the money send to my account.the bet slip no is ([protected])
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My bet slip won but showing loss and my amount was gone
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