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4.5 24 Reviews 1272 Complaints
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1xBet Complaints 1272

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1xBet Bet outcome error (Won bet turned into lost)

I have placed two bets on penalty shootout.

A match between Blackburn rovers vs Newcastle of FA Cup [protected])

I bet on total goals outcome of under (9.5) in the penalty shootout.

Total goals in the penalty shootout was 3+4= 7.

Total goals are 7 which is under 9.5 goals.

But system shows that i lost this bet.

Please correct this error and add my winning amount of both by bets in my account.

I have attached screenshots of both bets and match outcome.

Betslips:

[protected]

[protected]

Thanks.

Claimed loss: 115$

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Update by Hash997
Feb 29, 2024 10:36 am EST

Dear Alex,

You have been responding to all new complaint queries of other people and not responding to mine.

I am deeply hurt and concerned about the authenticity of 1xbet because of irresponsible behaviour of 1xbet representatives.

Please resolve my matter as soon as possible.

Update by Hash997
Feb 28, 2024 10:30 am EST

Dear Alex,

Please resolve my matter as soon as possible.

It is a big amount for me.

I am very stressed.

I am again attaching the proof of the match result from official sources.

Total penalty outcome under 9.5 goals.

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Update by Hash997
Feb 28, 2024 8:13 am EST

The result of this match is crystal clear everywhere.

Full time match result is :

Newcastle United 2-1 Blackburn Rovers

Penalties result is:

Newcastle United 4-3 Blackburn Rovers

And you guys are blowing my mind away by asking for some magical source.

https://www.thefa.com/competitions/thefacup/results

Update by Hash997
Feb 28, 2024 8:06 am EST

Instead of writing this source source text.

Haven't you seen the official source i presented?

I have attached all the screenshots from your app and from the official football website page.

I am fed up of you guys for asking me to present "Source". Why don't you guys just type on google about the result of the penalties outcome of this match?

Why wasting my time and doing nothing?

https://www.thefa.com/competitions/thefacup/results

Have a look at this link and see the total penalties result of the match and don't waste my time to ask again for the source, which you guys are supposed to look for from your side.

Update by Hash997
Feb 28, 2024 5:09 am EST

What source my friend?

You own app is my source.

I have placed bet on Total of Penalty Shootout goals not the total of game goals.

Total goals of penalty shootout are 3+4= 7.

Which comes under 9.5.

What other sources are you looking for when your own app calculated the goals correctly? but you guys are not calculating it correctly!

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1xBet About security

My two factor authentication get disable because of the limit exceed for 12 pm pls open it bcz i want to withdraw my money

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1xBet Rejected deposit

I deposit 200 but it was rejected but deduct on my account

This happened today 27/2/2024 at 12:46

My id : [protected]

Claimed loss: 200 EGP 525 loss

Desired outcome: 1000 or more

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1xBet It's been 3 days since I made the deposit and it still hasn't gone into my account

I contacted them through the line, but they have not done it yet, the service is low

I have been using 1xbet for a long time now, how can I play? My time is running out and my money still hasn't arrived in my account.

I made a deposit on the 25th at 1:00 a.m. Today, the 27th, it still hasn't gone into my PayPal account

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Update by Kyaw Thet Lin
Feb 27, 2024 3:44 am EST

I want the money in my account today. I can't wait to wait for 3 days

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Greetings Advisor Yesterday night at 9.03 as attached in the below screenshot done a deposit of 480 INR to a beneficiary account from your deposit page. And the usual process I've upload the UTR and waited for sometime to reflect. But it didn't reflected in my account As I've forwarded the deposit picture of payment (kotak bhim UPI payment) and updated the...

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1xBet No withdrawal access or willingness to facilitate withdrawal access.

On 24February I tried to make a withdrawal from my account. I was told documents needed to be provided. I provided them in a long email exchange.

I was told the only way to withdraw would be from a credit card from my home country which I had used to deposit into my account once. The vast majority of my deposits were through fast bank transfers from my bank account in the country where I reside.

I attempted, twice to make the withdrawal through the channel they told me to use, but both withdrawals failed because of the “operator”.

When I asked them to allow me to make the withdrawal into the account I always use for deposits, they simply said: we’ve already assisted you.

So I suppose I just can’t withdraw my money?

Claimed loss: 2 million Tugrik

Desired outcome: I want another channel to withdraw my funds.

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1xBet Withdrawal issue

I am not received my withdrawal amount of 6000/- rs till yet that was requested in 13 February and as per 1xbet I received the amount in 14 February and 1xbet team fooling me and provide me a wrong UTR number that is for 210/- rs debit, I already coordinated with my Bank there is no such transaction of 6000/- I received from 13 February

Gaming ID: [protected]

Registered mobile number: [protected]

Wrong UTR: [protected]

Mail Ticket ID: [protected]

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Update by Abhishek Yadav63
Feb 28, 2024 2:09 pm EST

My issue is not resolved yet

What the hell you guys are doing

Where is my 6000 rs

Resolved

They emailed me Dear user, hame aapka email prapt ho chuka hai aur hamari is baatcheet ka ek "TICKET ID" - #54966602 ka sarjan kiya gaya hai, hum jald se jald aapka sampark karenge. Aapki is request ki kripya pratiksha karen aur is email par sandesh(reply) na bhejen. Agar aapka ye email DEPOSIT/WITHDRAWAL ke vilamb se sambandhit hai, to kripya prateeksha kijiye, DEPOSIT/WITHDRAWAL ke jama hone me ab adhik samay lagta hai. Yah email apne aap(automatic response) se utpann hua hai, kripya iska uttar na den! Dear user, Your request of withdrawal is already paid out, please check your bank account. If you haven't received your amount then please write us an email and provide us the PDF file of your bank statement from the date of request to till today. Dear user, Your withdrawal amount has been already paid out from our side on given details by you here is the UTR 404502740699 please contact your bank, if you did not received the amount then please provide us downloaded bank statement in pdf format from the date of request to till date. Email-id: info-ind@1xbet-team.com

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1xBet Deposit not arrived in my balance.

I deposit 14700BDT at 20/02/24 through Mobile financial services but didn't get my money the live chat operator told me for evidence and mail to [protected]@1xbet-team.com I mailed them 2 days gone no one responded or not any reaction mail send by them I'm disappointed by there service. It's totally unprofessional.

Trx id- 72MG59OG

Game id- [protected]

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Attention all bettors, I strongly advise against using the "First To Happen" option on 1XBET. They have failed to honor a win of 330,000F (approximately USD 550), suggesting a potential scam tactic. On January 30, 2023, I placed a bet on the African Nations Cup match between Mali and Burkina Faso, selecting the outcome from 81 to 85 minutes - "no card or...

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1xBet 1xbet MasterCard Withdraw problem

My ID: [protected] so I made a first deposit with my master card and I bet with it and when I tried to withdraw with my mastercard it was rejected so I contacted the customer service and they asked me to make a new deposit with another payment method because there is a technical issue so i can't withdraw with Mastercard since one week so I made a deposit with bitcoin and I bet with all the new deposit and now when I am trying to withdraw with the bitcoin it say the bitcoin method is Not available when I try to withdraw with my Mastercard it's rejected during and I bet with all the new deposit and now when I am trying to withdraw with the bitcoin it say the bitcoin method is Not available when I try to withdraw

With Mastercard it's rejected during

8 days they are keeping my money I want my money back I work in a bank and a technical issue during 1 week is impossible

Desired outcome: I would like to withdraw with mastercard

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1xBet Withdraw error

On January 20 I sent an email to 1xBet due to a withdraw method error. The message said I had to withdraw from the same method I made the deposit (AstroPay).

Not only I have been making deposits from Skrill since September one, I have already made withdraws to Skrill and the AstroPay method is not even available.

I have been waiting for a resolution of my issue since January, and so far no answer from the security team, but an automatic email asking me to wait.

Desired outcome: To be able to make withdraws to Skrill, but an answer would be nice.

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Update by Fábio P Insight
Mar 29, 2024 7:03 am EDT

Two months and several contacts … finally Dariella on 1xBet actually cared to help.

Update by Fábio P Insight
Mar 21, 2024 4:53 am EDT

Still waiting on an answer…

Update by Fábio P Insight
Mar 11, 2024 1:23 pm EDT

Again, no help…

I’m using the same method of deposit I used for my last withdraw. Why can’t you understand that and help me ?

I used skrill to make my deposits and now I can’t withdraw to skrill when before I could.

I already did another deposit. I already made bets over 1.1 and I already roll over.

You either help me or i can’t stay with 1xBet .

Update by Fábio P Insight
Mar 06, 2024 9:17 am EST

Hello,

1- As shown in the pictures on this post (and 1xBet can easily verify it on their system), i made my deposit via Skrill on September 1 2023 and made an withdraw to Skrill on December 11. But now the system is not accepting skrill as a withdraw method.

2- I have reached 1XBet security team regarding this subject but so far ( almost two months) no answer .

I have asked several times info team for a complaint contact and got no answer.

Looks like a mad house.

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Update by Fábio P Insight
Mar 06, 2024 5:02 am EST

I already replied and got no answer back.

Update by Fábio P Insight
Mar 04, 2024 8:33 pm EST

Hello, I already sent you the data…

Update by Fábio P Insight
Feb 29, 2024 8:37 am EST

Hy,

My first contact with secure team was on 23/01 01:24 London time, via email zeuxis_p@hotmail.com and my gambling ID is : 7931263

Update by Fábio P Insight
Feb 27, 2024 1:31 pm EST

My gaming ID is 7931263

First contact to security team, was on January 23.

So far no answer and the info team keeps brushing me off, instead of doing what your doing here, give assistance…

Update by Fábio P Insight
Feb 23, 2024 10:38 pm EST

If you had carefully read my complaint, you would have realized that the whole point of my complaint is that i have reached out 1xBet info-team and security-team and they have ignored me for over one month!

I am waiting for answer from the security team for over one month, that’s my complaint.

First they block me from withdrawing from the method I used to deposit and when i reached them, they ignored me.

A month has passed, i need a resolution.

Thanks.

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1xBet Bet settled wrong

Dear advisor
Greetings , In the match between Athletic Club vs Girona Spain league The yellow cards are Two (2) 1:1 - By each team as per the official source of that league But you guys settled as one 1: 0 Later after sometime yours stats update to 1:1 correctly But betslip didn't get updated ! My bet slip number are settled loss I've placed total over 1.5 yellow cards
These are the information of those
Betslip number [protected]
Betslip number [protected]
My gaming ID [protected] I m sharing the official source of that match It's clear mentioned in their website itself as 1:1 yellow cards
https://www.laliga.com/en-GB/match/temporada-2023-2024-laliga-easports-athletic-club-girona-fc-25
Kindly fix it
Cheers

Claimed loss: Winnings of these bet slips Betslip number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> Betslip number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Desired outcome: These two bets got to be corrected - as win As my selection was total of yellow cards over 1.5And the result is 2 yellow cards Betslip number [protected] Betslip number [protected]

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Fábio P Insight
Almada, PT
Feb 27, 2024 1:30 pm EST

Hy,

First contact to security team, was on January 23.

So far no answer and the info team keeps brushing me off, instead of doing what your doing here, give assistance…

1xBet
1xBet
Feb 28, 2024 6:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Fábio P Insight ,

Thank you for bringing this matter to our attention.

It appears that we are already discussing your situation in another complaint. We would be grateful if you continue replying there.

Best regards,

Alex, the 1xBet Team

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Without realizing it, I opened two more accounts with my ID card in addition to my main account. Actually I had no idea about this multiple account or multiple login. Then I got a document request problem in my main account. I am emailing your security department with all my documents. You said that I have multiple accounts and this is the problem. Then I...

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Dear advisor A football game between hertha bsc vs 1. fc magdeburg Was used by me in a multi bet slip ( The betslip number is [protected] ) The corners from the 1xbet shows different from the official page of the league and GOOGLE itself This is how it is " The total corners are 9 & 4 - in total ( end of the match) 3 & 2 in first half The above is displayed...

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1xBet Deposit Request

Helloo 1xbet Team

I use this 1xbet Long time i did not Faced any Issues But Right now i am facing Some issue 17-02-2024 time 16:30 Yesterday i Make a Deposit to my Account Amount 5000 PKR but i did not get in my 1xbet Account I spoke to many time with Agent Customer Service they told me Sent email on this Adreess

mailto:[protected]@1xbet-team.com

But no one Guide me Well its not Professional Please i Have Humble Request to 1X team Solved this Issue ASAP

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1xBet Deposit still not credited in my account

2/16/2024 3:50 AM - I cash in my account under 1xbet. ₱200 and it didnt credited in ny account. i reach out to their support sayin about my concern. They told me to wait up to 4 hours and now its already 1:03 PM.10 hours already passed still my deposit isnt credited in my account. Please help me

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1xBet deposit not received

I have made a deposit to my gaming account via instapay of 10,000 EGP. The money was never credited to my gaming account and it has been over 3 days now.

I have contacted the processing team twice now but they claim the deposit i have made has already been sent to me, WHICH IS NOT TRUE. They refuse to continue the conversation and are ignoring me.

My user ID is: [protected]

I have attached the screenshots of the transaction. This is unbelievable as how can i trust to ever send money if the customer service team can’t help with the simplest complaint.

Claimed loss: I’ve lost 10,000 EGP

Desired outcome: Deposit the 10,000 EGP to my account

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Update by mhmoll
Feb 15, 2024 6:20 am EST

I have emailed the two emails you have specified.

I hope this issue gets resolved as soon as possible.

Update by mhmoll
Feb 15, 2024 6:19 am EST

I have emailed the 2 emails you have specified.

I hope this issue does get resolved

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1xBet Deposit Request

Hello Sir Yesterday i Make a Deposit to my Account via Master Card i do transaction 104.Aed that Almost 27.23$ on Time 5:24Pm 13-Feb-2024

that i did not Received i Speak to one of your Customer Agent he told me payment will reflect to your Account after 3 hours but i did not Received later on again i speak to him he told me 24hours but still it did not process and then they told me Send Email [protected]@1xbet-team.com

I send the Email and Provide Everything time Account number bank Detail account detail but After they Ask me Bank Card number why i give the bank card number its a Security issue if i perovide my Card details hope you understand please Fix this Issue ASAP

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Update by Waseem2315
Feb 15, 2024 3:18 pm EST

Thankyou So Much

That Problem i was Facing its Solved with your assistance once again thanks

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I am writing to address a concerning issue regarding two transactions I initiated through the 1xbet app, transferring 5000 INR each via PhonePe. The first transaction was made on February 10, 2024, at 12:22 AM to the UPI ID [protected]@paytm (UPI reference no. [protected]), and the second transaction occurred at 12:31 AM on the same date to the UPI ID...

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1xBet I have money in my account with nr [protected] and they blocked me

I have open this account in 2019 and i have play regulary but this year i have returned to replay and i have depositet in my account with skrill 200 € in albanian lek

I win and i have make withdraw 800 they have pay this but when i try to make withdraw my balance left more than 3000€ the ask for verificaton and i all complate

The has block me with reason transaction fraud and they dont reply more to me

This is error from 1xbet

Besause is not problem if i deposited one time with card bank and another time with skrill

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Update by Aurelian Gjonaj
Feb 10, 2024 9:31 am EST

Whats is imo when i can contact you

Update by Aurelian Gjonaj
Feb 09, 2024 1:16 pm EST

What i have to do bro

If you solve this i cant give you 10%

Update by Aurelian Gjonaj
Feb 08, 2024 5:11 am EST

I have just that account like i player this is my account

I dont know if other persons try to open account with my details

I have open this acc in 2019 and if you want to verified it you cant try with video call

I can give all my information

Update by Aurelian Gjonaj
Feb 08, 2024 4:37 am EST

I am 29 years what you said its not real

Update by Aurelian Gjonaj
Feb 07, 2024 1:19 pm EST

Why they dont reply via email they tell me i have open 2 or more account but i have just one account The firs acc i jave open in 2019 and they blocked my money in this account

I am register this day like a agent on 1xbet and my menager thell me is not double accounting

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Babudada
US
Feb 10, 2024 10:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Brother you can message me on telegram

@Babudad

B
B
Babudada
US
Feb 10, 2024 10:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Imo is a messaaging app

G
G
Ghost9215
Feb 09, 2024 1:09 pm EST

Somedays ago i got block problem 1xbet gave stupid service.i can help you brother i know how to deal with security Department.

A
Author of the review
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Aurelian Gjonaj
US
Feb 09, 2024 1:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Ghost9215

Hi how are you

If you help me to solve this problem i can give you 10%

G
G
Ghost9215
Feb 09, 2024 10:59 pm EST

My imo id : babudada

You can message me.

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review 5000 INR Deposit didn't add into wallet was posted on Jul 18, 2024. The latest complaint Deposit money not deposited 1x wallet was resolved on Jul 07, 2024. 1xBet has an average consumer rating of 5 stars from 1296 reviews. 1xBet has resolved 1070 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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    Jul 21, 2024
1xBet Category
1xBet is ranked 11 among 86 companies in the Gambling category

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