Menu
Register
Write a review File a complaint
1xBet Customer Service Phone, Email, Contacts

1xBet
Reviews and Complaints

1xBet's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
1xbet.com

Learn how the rating is calculated

4.5 23 Reviews 1261 Complaints
Claimed
1xBet has claimed their business profile
Write a review File a complaint

1xBet Complaints 1261

ComplaintsBoard
C
1:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet cant withdraw my money

i already report to them that i cant withdraw my funds.

then they ask me for some documents.

before that i already send some documents. proof of identity. now they request billings and bank statement. i told them i will request for that bank statement. now ive check my account they already empty my balance.

im asking why i have a ZERO balance on my account. and they reply a same msg. they didn't answer my question. now i cant place a bet because they took my balance. and how can i withdraw it if i have no balance on my account.

im looking forward to solve this issue.

Desired outcome: please back my money.

Read full review of 1xBet
Update by CommanderPEPE
Apr 06, 2022 9:10 am EDT

hi,

when you will solved this issue? i already email your security team. still no update.

Update by CommanderPEPE
Apr 06, 2022 2:13 am EDT

hi, i already give my client ID.

still no update from your side?

Update by CommanderPEPE
Mar 24, 2022 9:35 pm EDT

id [protected]

Update by CommanderPEPE
Mar 24, 2022 1:26 am EDT

screenshot of conversation and proof that they take my money

View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
1:48 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 1xbet website violation

1xbet security team

They fraud and scam

They tell me I have to deposit $ 2,000 into my account to be able to withdraw my money

They really think I'm stupid

Even if they do not return my money, I will not add $ 1 to my account

This site has lost its credibility and I have no cooperation with them even if they open my account

Image attached

Desired outcome: 1xbet scam

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
I
1:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet This company stole my money

I have been a customer of this site since 2019. I replenished the account a lot, partially withdrawn, bet in singles and express. Recently, I began to win more, so once again making a request for withdrawal, I was refused and demanded a “Request for Documents”. I sent all the necessary documents, passed the verification. But I received an answer in the mail:

“We inform you that we have made a decision to terminate cooperation with you (closing a gaming account) on the basis of the General Provisions of the Rules of the Bookmaker. The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts in our company.

> In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and not subject to revision.

> All requests from you on the topic of blocking will be ignored.

>

> You can withdraw funds in the amount of the amount of the deposit."

I don't understand what I'm accused of. I don't have any "duplicate accounts" on this site. Before the start of the proceedings, there were UAH 133,100 on my account, UAH 46,762.17 were made available for withdrawal, i.e. they took 86337.83 UAH from me. The amount of deposits I made on the site is also much larger than what they made available for withdrawal. I have all relevant screenshots.

Desired outcome: 3000$

Read full review of 1xBet and 7 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
7 comments
Add a comment
صدیقه پرداخته
صدیقه پرداخته
Bousher, IR
Mar 23, 2022 2:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear frind

Security team 1xbet scam

Image attached

Please see

View 0 more photos
صدیقه پرداخته
صدیقه پرداخته
Bousher, IR
Mar 23, 2022 1:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear friend

1xbet website has scam and fraud

Several accounts blocked to Iranian users 1xbet scam and fraud

Id:[protected] blocked

Id:[protected] blocked

Id:...

...

They scam

1xBet
1xBet
Mar 24, 2022 4:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi!

Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, please describe it and provide your client ID number. We'll check all the information and provide you with the answer

All the best,

The 1xBet Support

O
O
okuukoo
, US
Mar 27, 2022 5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of 1xBet

Id:[protected]

You r blocking my acc with unreal reason plz help me

M
M
Mehera Banu
DHAKA, BD
Apr 18, 2022 3:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I can solve your problem. As I solved mine.17782usd

K
K
kochan44
İSTANBUL, TR
Jun 05, 2022 4:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

help bro I've sent you a message

check please

A
A
Ashraful 12
, US
Mar 22, 2022 4:42 pm EDT

Mention your account number and email. If your good luck you can get back your money

R
R
Rishab Jain
, US
Mar 22, 2022 3:47 pm EDT

Hello

My self rishab from India

Same problem I faced on 25th Feb 2022

My winnings of 500000inr Indian rupee they cancelled saying multiple accounts

Have your concern solved by 1xbet, have your money came back?

Thanks

+[protected]

ComplaintsBoard
M
5:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Account close

I submit all documents they want. I didn’t do anything wrong. But my account closed without any reason. I want refund my balance. But they didn’t answer my mail. What can i do now?

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
8:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet The deducted my all money from my account without any reason

My account had 800 tk and suddenly i found that there is no money in my account,and there is no history or any notifications.. why my money was deducted? i want my money back..

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
7:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Money dipozit

আমি 19/03/2022তারিখে ৪ঃ২৭ মিনিটে নগদ থেকে ৬২০০ টাকা এবং ১০ঃ৫০ মিনিট এ বিকাশ থেকে ৮০০ টাকা ডিপোজিট করেছিলাম কিন্তু আমার ওয়ালেট এ এখনো টাকা জমা হইনি। নিম্নে ডিপোজিট এর সমস্ত তথ্য প্রদান করা হলো:

1. BDT Wallet No (user ID) :ACCOUNT [protected]

2. Trans ID/ TrxID:715A5UH2

3. My nagad phone no:[protected]

4. Taka dewa Agent phone no:[protected]

5. Nagad time and date: 19/03/2022, 4:27 PM

6. Amount: 6200

7. Nagad Screenshot:

1.BDT wallet no (user id): account [protected]

2.trans id:9CJ4L63I2O

3.my bKash number :[protected]

4.taka dewa bKash number :[protected]

Time;10:50pm 19/03/2022

Amount:800

BKash screenshort

উপরোক্ত তথ্যগুলো দেখে আমার ওয়ালেট এ টাকা জমা করার জন্য অনুরোধ করা হলো

Read full review of 1xBet
View 0 more photos
Update by Shakawat Mahammud
Mar 20, 2022 9:04 am EDT

Emergency

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
9:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet My deposit is not came in my account

My registered phone number is [protected]. I have deposited money but not came yet

Desired outcome: Pls deposit my money as soon as possible.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
6:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 1x bet

The 1x bet site asked me for documents. I sent the necessary documents to the security team.

But the security team blocked my account.

And they do not answer.

I do not know why they are silent.

If they want to say something. Otherwise let me log in to my account.

I now have 6 million tomans in my account.

They are not accountable and just keep quiet.

Please follow. I want my money. This is my account number

ID: [protected]

Read full review of 1xBet and 2 comments
View 0 more photos
Update by Mohammad1401
Mar 18, 2022 6:18 am EDT

The security team 1xbet asked Me for evidence.

I sent the documents to them, but they did not answer. I have about 6 million tomans in my account.

Please take care of my problem

ID: [protected]

Update by Mohammad1401
Mar 18, 2022 6:21 am EDT

Please help. I need my money. Tell me what to do.

Update by Mohammad1401
Mar 18, 2022 7:11 am EDT

I wanted to withdraw my money from the 1x bet site.

The site said request documents.

I also sent the necessary documents to the security team.

But they blocked my account and are not accountable at all.

They are just silent. If they want to say something, I will do it.

Otherwise let me withdraw my funds.

This is my account number ID398906143

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
A
A
Abbas Zaeri
, US
Mar 27, 2022 5:30 am EDT

سلام خوبیت شما به نتیجه ای رسیدین؟ایدی تلگرام abbas_zaeri اد کن در ارتباط باشیم

R
R
Rishab Jain
, US
Mar 22, 2022 3:48 pm EDT

Hello Eric

My self rishab from India

Same problem I faced on 25th Feb 2022

My winnings of 500000inr Indian rupee they cancelled saying multiple accounts

Have your concern solved by 1xbet, have your money came back?

Thanks

+[protected]

1xBet
1xBet
Mar 24, 2022 4:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi!

Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and provide your client ID number. We will check all the information and provide you with the answer there.

All the best,

The 1xBet Support

ComplaintsBoard
M
10:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 1x bet

Please follow me, no matter how many messages I send, the security team will not respond. I sent all the documents. I wait for their answer day and night, but they do not answer. I ask you, dear friend, to follow my problem. It is not known to me day and night that this money has been blocked in my account. It's my money I worked with a worker I struggled to raise money. Even now, the security team has blocked my account, neither answering nor guiding me. Please follow me, I do not know what to do, I have lost hope. ID: [protected]

Read full review of 1xBet and 3 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
صدیقه پرداخته
صدیقه پرداخته
Bousher, IR
Mar 18, 2022 5:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

دوست عزیز با من تماس بگیرید [protected]

A
A
Abbas Zaeri
, US
Mar 27, 2022 5:32 am EDT

ایدی تلگرام abbas_zaeri پیام بدین در ارتباط باشیم

F
F
77776frex
T66, AS
Mar 17, 2022 5:52 pm EDT

Same issue with my account, they blocked our account without telling us and they don't reply.

1xBet
1xBet
Mar 24, 2022 4:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of 77776frex

Hi!

Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, please describe it and provide your client ID number. We'll check all the information and provide you with the answer

All the best,

The 1xBet Support

ComplaintsBoard
B
8:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 1x bet

The site has asked me for documents.

I sent the documents.

But they do not answer.

Now my money is in my account.

My account has also been blocked by the security team.

I do not know what to do I need my money please check.

I want my money

ID: [protected]

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
11:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Intentionally loosing me

In table tennis (masters) when i placed a bet, intentionally they changed it's score again and again. Day by day it's getting worse.

ID: [protected]

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
3:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Disable google authenticator

I have email them to disable the google authentificator it's been 5 days now when I contact them (consultant) they ignore me please help me I have money on it. I already email them but they don't take me seriously in the email it have the details and my identity. My username is : [protected]

Desired outcome: Disable Google Authentificator

Read full review of 1xBet
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
11:57 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 1xbet website

Hello

My account number is [protected] which has been illegally blocked by the 1xbet fraud team

I dated 2022-03-08 a Skype video with the cheating and lying team 1xbet. They spoke to me in English and asked me a few questions.

They told me after the call that he called you tomorrow, but they did not contact me

I kept telling them why I did not call me and they announced that they had referred your request to our specialists and wait for a response.

After two or three days of uncertainty and waiting, we are finally announcing today that we can not hold a conference conference in Persian

In the picture with which the conference was held in English

They the accounts of a large number of Iranian users who can not speak English have been blocked illegally and brutally.

Conference Skype video is an excuse and conspiracy that they use as a last resort to steal money from Iranian users.

The instruction sent me was available in all languages ​​but not Persian

A large number of Iranian users of this fraudulent site complain about sabotage, excuses and conspiracies in the video conference, which directly declare that we will not return your money.

They send the message that since your complaint against us is made in English, the video must also be in English.

Tikhonov Aleksandr, Security Service Chief Officer

Please stop blocking and removing Iranian users and other users

You are a dirty and dishonest scammer who earns money by stealing and committing a crime.

1xbet is a scammer and thief site that is losing its credibility day by day

It will soon publish all the evidence of error and theft of this site on all social networks

Desired outcome: 1xbet scam

Read full review of 1xBet and 1 comment
Update by صدیقه پرداخته
Mar 11, 2022 12:00 pm EST

1xbet scam and fraud

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
A
A
Abbas Zaeri
, US
Mar 27, 2022 5:34 am EDT

ایدی تلگرام abbas_zaeri پیام بدین تا باهم در ارتباط باشیم

ComplaintsBoard
H
5:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Incorrect exchange rate

Dear sir

I (id [protected]) did a withdrawal with request No [protected] on Monday, about ten days ago. I recived 44.31 perfect money e-voucher for15500000 IIR (change rate about 350000 IRR per a voucher that is incredible!)

Infact based on that day rate i should have been received about 60 e-voucher not 44.31. Namely I have got 15 $ less.

Unfortunately support team didn't answer to my checking request.

I am waiting your checking and reply.

Best regards

Read full review of 1xBet
View 0 more photos
Update by Hossein Kianoush
Apr 08, 2022 1:35 pm EDT

I wrote to info info-en@1xbet-team.com on 26 March. Unfortunately after 2 weeks they have not answered to me yet.

View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
3:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit not credited. 10000 BDT. Stolen Bangladeshi Agent.

I emailed more than 100 times to [protected]@1xbet-team.com But No response 24 hours gone. I have been trying to live chat and IP call but Same result, they said to me to contact with Transaction-bn team. I sent them Transaction video, screenshot but no response.

What a cheating with my money. Please help me. Deposit not credited in my player id

Player id: [protected]

Trx id: 714RG2FV

Client no. [protected]

My Nagad no. [protected]

Time and date : 12.36 pm, 08.03.22

Amount : 10,000/- Tk

Desired outcome: 24 hours

Read full review of 1xBet
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Bangladesh 1xbet corruption

I have complaint against about my deposit here and trustpilot against 1xbet BANGLADESH.

I have informed via mail them more then 50 times but no response from 1xbet Bangladesh.

After my complaint they have sent me more then five emails just less Then 20 minutes. I have add a scree short of my email inbox.

I got my two deposit yesterday. Which was small amount but I have one more deposit which isn't credited to my account.

Now The BURNING QUESTION IS TO 1XBET HIGH OFFICIALS

some one who don't know how and where to complaint

Will they get back my their money? ?

1xbet high officials have to think about the corruption of 1xbet BANGLADESH.

even 1x bet chat box and call back option doesn't work.

Here is my another deposit details

Gaming I'd. [protected]

Trx I'd. 714NCAWF

Client number. [protected]

Agent number. [protected]

Time. 9.26pm

Date. 5/3/2022

Amount. 3000

Read full review of 1xBet and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
A
A
Aissa slaheddine
, US
Feb 08, 2023 3:37 am EST

Hey my friend the same happend to me and the same happend to a Thailänder of client …. They make deposit or they Winn after that the account will be blocked and no one answer … I make co

Plain I. This website they send me Watsapp number from Bengladesh the guy told me he will panisched me and he block my number …. Is a criminal Busness…. They are not honest . Better go to the court …. This website they will not help you too because they are the same , I c that a few mi Ute ago

View 0 more photos
ComplaintsBoard
A
4:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Corruptions of 1xbet Bangladesh.

On Sat, Mar 5, 2022, 5:58 PM wrote:

প্রিয় গ্রাহক,

আপনার সকল তথ্য ট্যাকনিকাল ডিপার্টমেন্ট এ পাঠানো হয়েছে । আপডেট জানতে ২ -৩ ঘন্টার পর আমাদের সাথে ইমেইলে যোগাযোগ করবেন।

মনে রাখবেন ইমেইল করার সময় অবশ্যই আপনার গেমিং আইডি এবং ট্রাংজেকশন আইডি লিখে দিবেন ।

Dear sir

Above message is in bangali language which is sent by

Which means all off my information has sent to technical department. I have asked to contract with them after 2/3 hours later.

My case I'd is

Re: Deposit problem [#[protected]]

But the reality is no response from them. They only send this message.

Why you are not solving this problem.

I have two more deposit which isn't credited to my account.

1x bet customer from Bangladesh don't know how and where to complaint against 1xbet Bangladesh.

They're taking this opportunity.

Please add an international online chat option In the app where customer can complaint from any part of the world.

Like others betting company do that.

Here is my details

Gaming I'd. [protected]

Trx I'd. 714KIGCX

Client number. [Protected]

Agent number. [protected]

Time. 12.18am

Date. 3/4/2022

Amount. 2000

Read full review of 1xBet
View 0 more photos
Update by @Ahmed
Mar 06, 2022 8:50 pm EST

I have complaint against about my deposit here and trustpilot against 1xbet BANGLADESH.

I have informed via mail them more then 50 times but no response from 1xbet Bangladesh.

After my complaint they have sent me more then five emails just less Then 20 minutes. I have add a scree short of my email inbox.

I got my two deposit yesterday. Which was small amount but I have one more deposit which isn't credited to my account.

Now The BURNING QUESTION IS TO 1XBET HIGH OFFICIALS

some one who don't know how and where to complaint

Will they get back my their money? ?

1xbet high officials have to think about the corruption of 1xbet BANGLADESH.

even 1x bet chat box and call back option doesn't work.

Here is my another deposit details

Gaming I'd. [protected]

Trx I'd. 714NCAWF

Client number. [protected]

Agent number. [protected]

Time. 9.26pm

Date. 5/3/2022

Amount. 3000

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Y
11:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Complaining about sending a code for withdrawal

Why can't I get a code to redraw my money?

I am not happy because each time I want to redraw, I won't have a code... This will make me to stop playing because it's annoying.

I need an answer..

My 1xbet id [protected]

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
11:15 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Cancelled all my winnings from the day of registration

Dear 1xbetsupport team,

User gaming Id- [protected]

Problem - Account blocked for no reason after KYC requirements and winning of Rs. 5 lac cancelled.

Date of problem - 24-2-22

Amount- Account was created by depositing approx Rs. 5 lac and when I won total of Rs. 5 lacs in several sports and was being asked for KYC verification and later without any good reason they sent a mail and blocked my account saying u have multiple IDs but I have no other id with them. Infact i dropped various emails for being to have a word with me so that I can give reasons for the problem but they do not reply any of them.

I have provided all the screenshot of the email chat which I had with the security team of 1xbet.

Date of report to support team - 1st March

Kindly provide me the way so that I can recover my hard earned winning and also I want that this company do not do this type of unethical practice again with the customer's

Waiting for ur favourable response soon.

Thanks and regards

Desired outcome: Refund my winnings, if they want continue with me that's fine, but I want all my winnings back

Read full review of 1xBet
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
6:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 1xbet

1xbet have taken my ETH crypto deposit and it has not been reflected it in my account. It has been now 9 days and they haven't responded to my many enquiries, online 'chats' and calls.

I have emailed the customer support daily - with no reply. I have provided dates and transaction hash details.

I need help, please

Thank you

ETH deposit sent 2/27

Emails sent daily with no resolution since 2/27 - no reply

Full transaction details sent to the company

No resolution

Desired outcome: Contact the company for a refund of deposited Ethereum or compensate. Thank you

Read full review of 1xBet
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

1xBet Reviews 0

Looks like 1xBet has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
Expand Collapse all
Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review My account is temporarily blocked was posted on Jun 19, 2024. The latest complaint Deposit Rejected And Amount Debited! was resolved on Jun 08, 2024. 1xBet has an average consumer rating of 5 stars from 1284 reviews. 1xBet has resolved 1064 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
4255 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
  3. 1xBet emails
  4. 1xBet social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 21, 2024
1xBet Category
1xBet is ranked 11 among 86 companies in the Gambling category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.