Replied
I win my bet, but in 1x bet show lost, why???
I win my bet,but in 1x bet show lost,but why
Desired outcome: Chek it ,I win my bet,but in 1x bet show lost
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
I have deposit 9280rs yesterday kindly please this money to my account refund it
I have deposited 9280rs yesterday please transfer this money to my account or refund it
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit
I have deposited yesterday 500 but not added to my account and there is response it s totally froud pls help me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Fraud play network problem
Sir play solitaire game 02.25am 4th April I won this match bit automatically game back main account. (Attention) you have unfinished game.the game will be continued as soon as you tap the OK botton. I press OK botton but start new game please help
Desired outcome: 30000 thousand game play
I play 4the April 2.25am I almost won rs 30000 game but company automatically back this game company not give winning amount / refund .I huge amount win company fraudest me please check &help
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Iam unable to get my deposit amount to my account
I don't get my deposit ammount to my account and they don't responce properly
Desired outcome: Not responce properly
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
deposit not received
I have transferred 500 EGP since 2 days and I haven`t received my money yet
the customer representatives in Egypt are helpless and not professional
my ID : [protected]
transaction date : 1apr22 at 22:20
these are screenshots from the transaction
and I already sent bank statement to the concern department through the email
now it`s been along time and I didn`t received my deposit into my account
I needed this amount in a certain time for a certain bet and now it`s gone
so I also need compensation for the damage
this is my email if you want : NOOR.ELDIN.[protected]@GMAIL.COM
Hello dears, of course i've contacted the mentioned e-mail for long time and they just.kept saying wait and we are sorry for the inconvenience
I don't want to hear more apologizes i just need my money on my account or release it to my bank!
This is my complain ref: #[protected]
First they asked me to send screenshot with time and transaction reference and date, when I did, they said sorry we cannot consider this screenshot so give us another screenshots from the transaction, when i did they said sorry again we need bank statement, when i have sent the bank statement they said we're going to investigate with specialist and we will reply, and since this latest message they didn't reply to me. The emails i have contacted info-en@1xbet-team.com processing-ar@1xbet-team.com Kindly i need my transaction to be done ASAP
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Withdraw Payment not received
My email - [protected]@gmail.com
Request #[protected] to withdraw funds to UPI MAN ASH
My 1xbet id - [protected]
Information about your request
Transaction ID: [protected]
Amount: 25000.00 INR
Bank Account number: [protected]
Bank account Holders Name: Shubham ganesh naik
Bank Name: HDFC bank
Phone Number: [protected]
IFSC Code: HDFC0004435
Date and time - Mar 29, 2022, 20:57
I can provide my latest upto date bank statement
I have been sending mails with all documents and proofs attached from last 4 days . But i have got no reply.
Transfer my money back into my bank account , or Give me it back in my 1xbet account .
If you have transferred the money i would like to have transaction details , reference number , bank statement of the same 25,000 payment which was supposed to be made in my bank account.
Indian 1xbet support team is fraud .
Transferring money to wrong people / their own bank accounts and them claiming it as sent wont work.
Desired outcome: Transfer the money in my bank account. Or Credit the amount back in my 1xbet account.[protected]
I am ready to provide any proof from bank statement to everything u request , cause i didn't receive 25,000 from 1xbet
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Money not receive in wallet
I had deposited 500 rs in 1xbet account on 28 March 2022 and till date amount is not updated in 1xbet. I have mailed them, I have had a chat with them but no response no solution so far. Pls do the needful
Desired outcome: Please refund my money
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit
Sir 24hrs huwa pay kiya hu mai abhi tak add nahi kiye
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
BDT Wallet No (user ID) :[protected]
2. Transaction ID:AGB89MYAQ2
3. Client phone no:[protected]
4. Agent phone no:[protected]
5. Bkash: time and date: 05:51pm 11/07/23
6. Amount: 10000
7. Bkash :Screenshot:
sir I am depositing 2 times yesterday it is getting rejecjed please solve my deposit problem
Sir ami 1000 Bikash theke dp dichilam amar 1x id te dp stret a 500 dichi akhon amake 500 diche...akhon are 500 taka kibhabe pabo...amar id te taka gula diye diyen...,plz
Replied
customer support
My problem is I want to remove my google authentication so I called them then they told me to upload the registered documents so I upload it then I treid them they told me you have to raise a request to merge my contact no. With other account which I usually used then I have to wait for 1 hr so after 1 hr I called them they said you have to wait for 1 hr and yet no reply from them, after 24-30 hrs they said you have to wait for 1 hr (1-1) hr wot is this how much 1 hr they take. I have tried them a lot after 20-30 mins call was connected and after that no resolving of the issue and they disconnected the call, what is this behaviour of your customer support. I have tried them to make a call since yesterday. Pathetic service of 1xbet
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID
You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Compte fermer sans raison
Bonjour, mon compte a été fermer sans aucune raison avec un solde créditeur.
Impossible de vous contacter via e-mail après plusieurs relances.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit rejected
I deposit 300 but it was rejected but deduct on my acount
Replied
Diposite problem
স্যার,
আমি টোটাল দুইবার ডিপোজিট করার পর টাকাটা গেমিং ওয়ালেট এ এড হয়নাই।
আমি আশা করছি প্রতারিত হবনা।
দুইটা ডিপোজিট এর মধ্যে প্রথম ডিপোজিট নিয়ে অনেকবার মেইল করেও আমার টাকা ওয়ালেট এ এড হয়নাই। তারপর আজকে আরেকবার ডিপোজিট করে সেই টাকাও পেলামনা।
আপনারা কি দয়া করে দেখবেন আসলে সমস্যাটা কোথায়?
Player id: [protected]
Transaction ID: 715VW0YH
Client no: [protected]
Agent number: [protected]
Time: 12:53
date: 01 April, 2022
Amount:500 Taka
Screenshot Attached : NAGAD APP
Player id: [protected]
Transaction ID: 9CF8I29BLM
Client no: [protected]
Agent number: [protected]
Time: 22:07
date: 15 March, 2022
Amount:800 Taka
Screenshot Attached : Bkash App statemenD
Desired outcome: আমার টাকাটা গেমিং ওয়ালেট এ এড করে দেন প্লিজ।
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
2 Deposit & 1 Withdraw Pending
I have 2 pending deposit and 1 withdraw pending.
Deposit 1 Details :
1) Game ID : [protected]
2) Transaction ID : 7149QZJS
3) Client Number : [protected]
4) Agent Number : [protected]
5) Date and Time : 9.35 PM and 25.02.2022
6) Amount : 2000 taka
7) Payment Method : Nagad
Deposit 2 Details :
1) Game ID : [protected]
2) Transaction ID : [protected]
3) Client Number : [protected]
4) Agent Number : [protected]
5) Date and Time : 10.04 PM and 29.03.2022
6) Amount : 1000 taka
7) Payment Method : Rocket
Withdraw Details :
Transaction ID: [protected]
Amount: 2900.00 BDT
আপনার বিকাশ ওয়ালেট নাম্বার ( শুধুমাত্র পার্সোনাল নাম্বার এ টাকা প্রদান করা হয় ): [protected]
I have given all my details here. Check Attached Images for proofs. Please solve this problem asap and reply me here. I am waiting a long time for my deposit and withdraw money so do something asap.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Payment not received
Hello please I credited my account with 20,000 naira at 9:08am and up till now I haven't gotten any money in my app id:[protected]
Desired outcome: Please refund the money
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Delayed my money withdrawal it's about 20 hours and their customers support never replying and help
Yesterday about 7.30 pm I deposited amount of 100+1900-total 2000 rupees.In patym wallet of which 1xbet ask me to deposit. After 11.30 I win 3450 then I requested for withdrawal. They approved my withdrawal but I didn't yet get my money I have so shortage of money that's why I take risk and their customers support did not answered.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback!
At the moment withdrawal of funds could take up to 7 business days.
Please note that if you have not received funds within 7 business days, you need to write to email info-ind@1xbet-team.com and provide your client ID number and the bank statement in PDF format. Also specify the transaction details: the exact date, time, the amount of your withdrawal, payment system and the screenshot.
If you have any additional questions, please feel free to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/. We're always ready to help
Best regards,
The 1xBet Support
Replied
Deposit money rejected
আমি গত 27/03/2022 তারিখে 3000টাকা ডিপোজিট করেছিলাম কিন্তু আমার ওয়ালেট এ এখনো টাকা জমা হইনি। নিম্নে ডিপোজিট এর সমস্ত তথ্য প্রদান করা হলো:
1. BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID:9CR5R8D0O3
3. Client phone no:[protected]
4. Agent phone no:[protected]
5. Bkash time and date: 27/03/2022, 6:16 PM
6. Amount: 3000
7. Bkash Screenshot:
উপরোক্ত তথ্যগুলো দেখে আমার ওয়ালেট এ টাকা জমা করার জন্য অনুরোধ করা হলো:
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Withdrawal
Your company block my acc with accused mefir gaving several acc l want my money back that money is too much for me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Blocked my account for not reason
Hello, hard, yesterday my account was closed after withdrawing money and I sent a message to the security email. Has been. The answer is not convincing and he just said that our security team recognizes that we are communicating with you and your account is blocked and you have no right to withdraw money and after this email, unfortunately, he will not give me any answer. There is no reason to end. My money is blocked for no reason
1xbet id :[protected]
Hello
Thank you very much for your kindness and response
It is worth mentioning that this is my only account in all betting sites and I do not have any other account
And I still can not log in to my account to withdraw money, but you replied that I can withdraw money, but I still do not have access to my account
Please follow up with the utmost thanks and respect
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We have clarified all the necessary information according to your situation with the Security Service and receive an information that your account has been blocked because of violation of the Terms regarding the opening several accounts:
2.26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We have also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today
Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
All the best,
The 1xBet Support
Same issue
1xbet is worse than their president
Dear okuukoo,
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Gaming I'd [protected] u have fraud 6370 rupees with me
I deposit jazz cash auto 6370 rupees 4 day before but till not get in my account I get mails calls live chat but not solve my issue I provide everything transaction slip , sms confirmation ,jazz cash statement but I think this site fraud
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 1](/images/complaint/full/1354312/1648257393887265577.png "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 1")
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 2](/images/complaint/full/1354312/1648257393106604409.png "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 2")
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 3](/images/complaint/full/1354312/1648257393783099019.jpg "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 3")
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 4](/images/complaint/full/1354312/1648257393159707460.jpg "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 4")
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 5](/images/complaint/full/1354312/1648257393569116069.jpg "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me - Photo 5")
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
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