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4.4

Overall customer rating from reviews and complaints

1xBet earns a 4.4-star rating from 47 reviews and 1353 complaints, showing that the majority of bettors are very satisfied with betting experience.

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1xBet Complaints Page 16 of 68

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1:50 pm UTC
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1xBet They are not giving withdrawal, Denied by the Operator. They are scam they are fraud.

Every time I withdraw my funds, after 10mints the operator denied the withdrawal without any reason. When I contact them in customer center One of their Operator said Wait 1Hour. When I waited 1Hour then suddenly the operator changed. Then I talked the other operator he said wait 2hours. After 2hours, Another operator comes. And the procedure goes on. They All are Scam so please dont waste your time on this [censored]ty Website or App.

Claimed loss: 50$

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9:14 pm UTC
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1xBet do not respond by email

I am going through the verification procedure, I have sent photos of my document and myself. After that, I was told to wait. I've been waiting for 5 days and no one writes to me, when I try to write myself, they don't answer me. I also can't log in to my account because when I log in, they ask for a code from an SMS, but I don't receive an SMS from 1xbet. Is it possible to disable the code from the sms so that I can log in using the code from the mail?

Claimed loss: 3050$

Desired outcome: complete verification, log in to your account and withdraw funds

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11:53 am UTC
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1xBet Partial refund

Dear Sirs
my name is Edis Mustafa
Long time member of your 1xbet casino
I'm protesting now because I made a lot of playing in your casino games this and last year
Lot of deposits as you can check
I'm suspicious about your fair play!
It's not possible after that much deposit and playing I can't gain any winnings.!
Fair play is not guaranteed, as I can see.
I request partial refund of my deposits!
I will stop playing at your casino
And I will take further actions online

at:https://www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain
https://www.feedbackcasino.com/file-complaint-against-online-casino

I will contact my bank also for my deposit statements
and tell them that I have been fraud by your casino website
Looking forward to solving this situation

Claimed loss: more than 30000 eur

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5:58 am UTC
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1xBet Wrong Decision

05 November, 1:19 pm

Bet Slip: [protected]

I have placed a bet which states that

1 - Over, 2 - Delivery, Total Runs Team 1 Over 0.5 India - South Africa

and in the first over India (Team 1) has done 4 and 1 runs on 2 deliveries.

But the company made the decision that i lost the bet.

Which in my opinion is not justified.

Please look into the matter

Claimed loss: PKR 558.4

Desired outcome: I should be declared winner of the bet

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4:30 pm UTC
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1xBet Just unblock me now.

This site has not been verifying my documents since August 5th, they gave me an address, I was asked to send an ID to the address, I completed each process with my own photo as requested, unfortunately I cannot share the photos here. There is no such thing as document verification on this site, my account was blocked unnecessarily and still cannot be opened, it is written in the review. What is the 80-day review? ? I even sent an ID, it shows in the system that it was delivered, but they say it was not received. My money inside isn't even $7500. If you do not want to keep your money, do not play games, you cannot withdraw your money from this site in any way.

User ID; [protected]

I sent it and it was delivered, how can you say it still hasn't been delivered? My cargo tracking number and delivery number are like this, all my information is visible. You can also review it here. I'm the one who deposits money, and I'm the one who wants to withdraw money. We can provide video calls. Shipping tracking number: RR316407308TR

I would like to state that if you do not solve my problem, I will share this situation on all social media and all complaint sites. My account has been blocked. If it wasn't blocked, I could deposit and withdraw money, but I can't. This is not something you do for every member. When I withdraw or deposit my money, I do so from my own account. I offer you a video call. Why do not you admit? Is $7500 too much for 1xbet?

Let's video chat, it's that simple. If your job is to verify your account, we can do that via video call, right?

I swear, I still haven't seen such nonsense. They still don't approve. Can you look at the nonsense? I haven't received any updates or anything. They said, "I'm still being kept waiting. Your documents haven't reached us." And I got a message that the review has been suspended again. I'm asked to send documents there again. It's not that easy to send documents there from Turkey. If you care so much about the location of personal data. I can prove to you that I am myself by making a video call. Put an end to this situation. I want my account to be approved and continue where I left off. I cannot access my account in any way. Help me. 3 months have passed and I am still waiting. Please, that's enough.

Claimed loss: 7500 dolar

Desired outcome: I want my account to be confirmed now

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Update by umur ilgar
Nov 07, 2023 2:40 am UTC

You are not helping in any way, the bottom line is that account verification is so difficult, it is only up to you to manage to delay such a simple thing, I don't care about the troubles your other members are going through, I have an investment of 2000 dollars, it is my right to withdraw this money, that is enough, please fix this situation.

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12:47 pm UTC
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1xBet Not receiving my deposited amount in 1xbet app

I had deposited 3000 pkr to my account through jazzcash till id when i put my tid id numbrr in 12 digits blank section it showed some error and when i again clicked jazzcash option it showed another agents till id i put my deposited tid to his 12 digit required tid section but still not received my amount

Deposited Time 21:10

Date 4 Nov 2023

Agents Till id [protected]

Agents Name Hashim cloth house

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Update by Hammad Mazhar
Nov 04, 2023 2:17 pm UTC

I had deposited 3000 pkr to my account through jazzcash till id when i put my tid id numbrr in 12 digits blank section it showed some error and when i again clicked jazzcash option it showed another agents till id i put my deposited tid to his 12 digit required tid section but still not received my amount

Deposited Time 21:10

Date 4 Nov 2023

Agents Till id [protected]

Agents Name Hashim cloth house

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Kiran@6379
Hyderabad, IN
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Nov 14, 2023 10:57 am UTC
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1XBet Team,

Do you really help people after contacting to public.relations@1xpartner.com?

It's been more than 4days I have been asking for an update and you are not responding?

Are you doing a fair business of bet?

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10:35 am UTC
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1xBet Related deposit operations and no response from customer service

Deposited amount not credited to my gaing account

I am mailing you every alternative day about my deposit but you people are just saying it has been sent to the specialists and they are working on it , but its been 35 days already .

I trusted your company and deposited the amount but it's already 35 days and you people have not deposited the115/- into my account .

Account number ([protected])

Operation date (10/21/2023)

Operation time (07:55pm)

Transaction value (115.00)

EGP The phone number from which the operation was completed ([protected])

Phone number to which the money was sent ([protected])

Claimed loss: https://1xlite-379928.top/en/office/historypay

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9:45 am UTC
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1xBet I deposit 500,000, korean won. But it was rejected but deduct on my account

Hello,

I tried to deposit money in my 1xbet account but the deposit was rejected but money was taken out of my bank account and I didn’t get refund yet in my bank account. Below is the screenshot of the money I sent. Its being hours already. I sent a lot of emails and I got no replies.

If this is not fixed, I will report this situation in the police station for fraud.

Please fix this

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4:42 am UTC
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1xBet System error not letting me update my profile

Hey, I have two currencies in my account main(USD) and other currencies(USDT). Now, the problem is that I am able to withdraw money from main account but unable to withdraw from the other currency that is USDT. The error which comes while I try to withdraw is that I have not completed my profile but my profile is showing as completed for both of my currency account. I can't update or change the profile as its showing as 100% completed. I think it's a bug or system error on the website that is not allowing me to update my profile details on other currency and showing as filled. Can you update my profile with the same profile that I have in my main account as I am unable to do so from my end. Thanks...

Main account(USD) - [protected]

Other currency(USDT) - [protected]

I have tried everything but my profile remains the same and the website is not letting me update it. Problem is with my other currency account. Main account is working perfectly and I am able to withdraw from it but not with th USDT account. I have attached my profile screenshot and also I have changed my active account to other currency account in it, just to let you know.

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3:39 am UTC
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1xBet Deposited amount not credited to my gaing account

I am mailing you every alternative day about my deposit but you people are just saying it has been sent to the specialists and they are working on it , but its been 35 days already .

I trusted your company and deposited the amount but it's already 35 days and you people have not deposited the 20000/- into my account .

Gaming I'd -[protected]

Amount -20000/-

Transaction ID -CAND2CMAEUIVHMV2S618UCY3JLF5TZ8F8GN

Date and time -27 September 2023, 3:51pm IST

COMPANY BANKING NAME-AMERICAN EXPRESS

I made this transaction through canara Bank mobile app(ai1)

Attachment: screenshot of payment, bank statement, deposit video recording from another mobile , bank confirmation letter about the deposit.

Claimed loss: 20000 rupees, 35 days

Desired outcome: i want my money deposited into my gaming account

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vijay malkani
Bulandshahr, IN
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Nov 04, 2023 12:52 pm UTC
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Gameing Id . [protected]

Amoumt. 10000/-

Refernce no. .[protected]

Company Bank Name indsuland bank

I made This transaction through Bank Of Baroda

Date or time 03/11/2023 19:27 pm

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

This site has not been validating my documents since August 5th, they gave me an address, I was asked to send an ID to the address, I completed every transaction with my own photo as requested, I cannot share the photos here, unfortunately, there is no such thing as document verification on this site, my account has been blocked unnecessarily and it still...

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8:19 am UTC
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1xBet Deposit Problem

I have made deposit but haven't received the deposit yet. I have contacted with the customer care but no response. I have also contacted with public.[protected]@1xpartner.com but no useful response from them. I have mailed from my account registered mail [protected]@gmail.com .

Please look into the case and solve the issue as soon as possible.

Thanks!

Desired outcome: Deposit of my money or Refund

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2:08 am UTC
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1xBet Deposited money but rejected by operator but money got deducted

i deposited money to certain account as you mentioned , my money got deducted from my bank account but in my 1xbet account it shows

Deposit transaction in the amount of 5000.00 INR via epayment rejected by operator!

I did what customer care told to create new request but again it got rejected somehow

my payment details

[protected]:10 pm IST

REFERENCE ID: [protected]

TRANSACTION ID: S82806323

Claimed loss: 5000 inr

Desired outcome: please refund money to my account

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vijay malkani
Bulandshahr, IN
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Nov 06, 2023 6:51 am UTC
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i deposited money to certain account as you mentioned , my money got deducted from my bank account but in my 1xbet account it shows

Deposit transaction in the amount of 5000.00 INR via epayment rejected by operator!

I did what customer care told to create new request but again it got rejected somehow

my payment details

Refernce No. [protected]

Date 03/11/2023

Time 21:20 PM

Clamind lose 5000 INR

Plese refund my account

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1xBet Withdrawal of funds rejected

Good day!

My 1xbet account number is [protected].

I would like to ask for assistance because my withdrawal request keeps on getting rejected. 1xbet says that the method of deposit should be the same with the withdrawal.

I always use Gcash for my deposits and withdrawals, however, the 1xbet app keeps rejecting it.

I have attached a screenshot of my deposit and withdrawal for your reference.

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kjhg
KR
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Nov 04, 2023 9:54 am UTC
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I am facing same issue , was your problem fixed ?

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3:46 am UTC
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1xBet Bet wrongfully decided as lost

I staked a game yesterday and it all came in except for the Az alkmaar vs NEC match in Netherlands which was abandoned and not concluded. Every other bookies I staked the game with ended up voiding that particular match except for 1xBet that decided it as a lost.Why must yours be different from others? After all the game was abandoned and never concluded.Please I need urgent resolution

Claimed loss: Why will an abandoned match be decided as a lost. This is daylight robbery

Desired outcome: It must be corrected immediately and the particular game voided

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chingun batbayar
MN
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Nov 25, 2023 8:06 am UTC
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How they resolved?

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chingun batbayar
MN
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Nov 02, 2023 10:43 am UTC
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Same too

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6:00 am UTC
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1xBet Deposit

Then please provide me his hdfc bank account statement from 24 August to 30 August last digits are 9615

You asked for statement I provided then writen letter and after 2 months you are saying this

Now please give me his bank statement from 24 August to 30 August (hdfc account)

Please check my email and give me his statement

[protected]@gmail.com is my gmail

Claimed loss: 23000

Desired outcome: 23000

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Update by Ajoybkh
Oct 30, 2023 7:54 am UTC

You are not replying on email damn

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7:58 pm UTC
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1xBet Withdrawals Pending

I have a withdrawal transaction that happened more than 24 hours ago . And the payment seems not forthcoming.

It happened on 28th October 0021hrs...I withdrew the amount and never got the amount upto now.

I can be reached via Email: [protected]@gmail.com

1xbet in Kenya has become a Crime scene and for that fact and matter I will proceed to BCLB offices in Upper hill, Kenya.

Those are human programmed errors..

Desired outcome: Payment should be Instant

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5:19 pm UTC
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1xBet 1xbet deposit money scam so pleas beware

Id : [protected]
Amount : 49000
Date : 3/10/23
Bank reference number
[protected]
Jupiter transaction ID
[protected]
Deposit account : Gowtham Traders
₹49,000
They have credit my money to some other account and saying I have two accounts. Agent looted the money or a fault is made or scam is going on. Agent 1xbet froud used self account and cusotmer money deposit self account this is new froud not help 1xbet also its cheap so please user beware of this new 1xbet scam Anyway. I have all proof of payment, they have credited to some other account. Public relations are not responding or they are repeating what the payment department saying. MONEY WILL BE GONE. So stay away from this FRAUD. If I am wrong so please give me proof of other id Withraw name and details location I am self track and other ids user Give me proof only who is person and I am sure this is your person your agent So send me details
Note : other ids Name details and withraw banking details you send I am self check and freeze account your agent and other ids withraw I am also Case crime branch againts gowtham trader You please provide proof of all other ids where to deposit my 49000.

Claimed loss: 49000

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Update by Ramboindia007
Oct 31, 2023 4:23 am UTC

You provider cheat with us used my UTR Self Account you dont blame i am deposit monthly 10 to 15lac Every month why i am this froud Your Agent Used self and blame my self You give other account All details

Name

Bank details

Ifsc

You are guniune So give other id withraw proof why you not give if you give proof i am complaint againt who is used my utr i case againt this person so please provide this all details

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1xBet I am complaining about 1xbet withdraw in Bangladesh

Hello sir. I have withdraw in 23/10/2023 in 1xbet through bkash. Amount 10000 bdt.1xbet shows that the transaction success. But I have not get any money.

Player id [protected]. I sent lot of email in [protected]@1xbet-team.com. But I have not get any response. Please help me🙏🏻🙏🏻

Player id:[protected]

Amount: 10000

Transaction id:[protected]

Date and time:23/10/2023 at 9.22 am

Payment method:bkash

Bkash number:[protected]

Attachment video and screenshot.

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Update by Nafiz
Oct 29, 2023 4:52 am UTC

I have a withdraw problem.and i was complain in here.and complaint board sent me a whats number who can help me. And the number Was +[protected].now the point is this person asking me to give him 25% to solve my problem.now tell me what can i do.

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1xBet Deposit did not credit or not arrived in my 1xbet account.

I deposit 2500pkr through jazzcash in my 1xbet account I send money through jazzcash through till payment to

Rajput computer [protected] (till number)

2 days passed and still this money not arrived in my 1xbet account

I kindly request you please solve my this problem as quick as possible

I also attached my account number and payment proof in the form of pictures.

My account number is ::: [protected]

Claimed loss: 2500pkr

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Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

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Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

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The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

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1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

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1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

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Can I set limits on my betting with 1xBet?

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Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

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