Replied
Request for account reinstatement and login assistance
I opened my 1xbet account around in 2021 , I did all the necessary verifications such as email and valid Identification card.
I am writing to bring to your attention that my 1xBet account has been banned, and I am kindly requesting your assistance in reinstating my account and helping me regain access.
I have been a loyal user of your platform for a considerable period of time, and I have always complied with the terms and conditions set forth by 1xBet. I am genuinely surprised and concerned about the current status of my account. Unfortunately, I have not received any prior notification or explanation regarding the ban, which has left me perplexed.
I kindly request that you review my account and provide me with a detailed explanation of the reasons for the ban. I assure you that if there has been any violation, it was unintentional, and I am more than willing to rectify the situation to ensure compliance with your policies.
Additionally, I kindly request your assistance in resolving this issue promptly. If there is any additional information or documentation required from my end, please let me know, and I will be more than happy to provide it to expedite the process.
I value my relationship with 1xBet, and I believe in the fairness and integrity of your platform. As such, I kindly ask you to reconsider the ban on my account and grant me the opportunity to continue enjoying the services provided by 1xBet.
I appreciate your attention to this matter and eagerly await your prompt response. Thank you for your understanding and cooperation.
Sincerely,
Name : ayoub marzouq
My account id: [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Replied
Gambling
I am writing this to in a deep-hearted pain contiguously looted by https://in.1xbet.com/ and email id [protected]@1xbet-team.com conducts online casino games https://live.fantasysportnetwork.com/frontend/evo/r2/#provider=evolution&ua_launch_id=17352195a26db698b534bed9&game=crazytime&table_id=CrazyTime0000001&app= evolution games website www.evolution.com They organise and controls each game of players who plays, As a result, they keep on looting Me from May 2023 to Aug 2023 and multiplied my debts day by day to this much huge amount 7000000 lakhs and now also they cheats on each game I play. You All may aware Of the situation if someone can control the casinos' games what will happen It is running with fake live dealers without any fairness. how they are working is evolution creates gaming software using the algorithms and their client Soft Gaming like mediators gives these services to parimatch after this evolution runs the games by the wish of casinos and the website 1xbet and the results of each game they can control by using their machinery and website are aware of the winning timings and results of each game they will reject the bets at the winning time will not allow depositing or server error after looting soo much and their some of the games shows are crazy time,dream catcher ,monopoly etc for your references many Indians and Andhrapradesh people and from each state is are playing here Soo many would have [protected]@uicided also they are collecting and paying through illicit transactions in an improper channel by third party names without any rbi guidelines And regulations They don’t have any compliance to the government of India or Telangana state Or government approved authorities. They are doing a huge crime by conducting live casino games covertly of sports betting I assume that routing money outside India by collecting money through credit cards in foreign currencies and money laundering may be the main objective I think. Please immediately take action to ban the online casino services or strict regulation on them 1x bet and evolution games in India otherwise soo many will [protected]@uicide It is not a small amount of game they are doing. a poor person like me who lose this much means how many thousands of crores would have been looted and their payments of third-party deposits will not credit back to the bank or in the game and even the bank is not able to find it out .they are not at all receiving or paying on the name of 1x bet I have all the documents of credit card transactions, UPI transactions and online bank transactions they will kill people by day to day. Please take action immediately strict action or monitor this website and how their workings 1x bet, please block it otherwise they will destroy countless lives please for more details I can provide because I am a victim of their crime.
Reasons why 1x bet is legal in India
However, most states choose to adhere to the Public Gambling Act of 1867. The Public Gambling Act considers gambling as a punishable offence, but only when done in a public house. This means that betting online on websites and apps is not considered illegal in India.
if a law doesn't there regulate them means it will continuously happen to so many people and no one will not react to it because of fear.
Respected all dignities if this mail is irrelevant means please pardon me and please ignore it as folly.
this email is sent to all nodal officers of each state and its secretary's office and rbi complaint centre
Hello Alex,
Thanks for your note. But I won't consider the last note from the public relations team as a final note.
I had never been played the online crash games, the system just simply vanished my money while deposit.
Do not play with common mans lives. I know that is a huge amount and you guys would be expecting some amount.
See I have a small family with 2 kids, my life is under death. Because I had to repay the money which I had borrowed.
Come for the settlement and save us. Else I will file a complaint to the national cyber crime.
Do a fair business, do not play with the common man.
Look forward for your response as early as possible
Regards
Kiran
Dear Alex,
Why are you not responding?
I am hoping that your are investigating and sort out my issue with the settlement.
Do a fair business. Do not play with common man lives
Regards
Kiran
Dear Alex,
Appreciate your response on this on urgent matters.
After sharing necessary deposited transaction history I am still not getting the issue resolved.
Look forward for your fast response
Of late why you and public relations team had stopped responding?
Regards
Kiran
Dear Alex,
I am awaiting for your response.
I had all the necessary deposited transactions history and I am still not getting the help in sorting out my issues.
Look forward for your fast response
Regards
Kiran
Hi Alex,
Awaiting for your email and a smooth disbursement on my withdrawals.
Consider common mans lives.
Regards
Kiran
Hi Alex,
Thanks for your response. Look forward for your email.
Looking forward for the fastest resolving of my issues,
By helping all my Deposited money for the withdrawals.
Thanks
Kiran
Dear Alex,
I had sent the detailed deposit transaction history between May 2023 to Aug 2023 that I had made in 1x Bet app to public relations team.
Please check on this on urgent matters and release all my Deposited funds to my account balance.
Do a fair business and care the public people lives
Regards
Kiran
Hello Alex, 1xBet Team
Thanks for your response. Yes understand your terms and conditions.
I had played as per the terms and conditions. Please find below required details.
I claim a loss of 70Laks INR (That Include Deposited Money and Bet Winnings)
I request you to invest on urgent matters and give me total reflection of the amount to my Gaming UD balance
I am under severe financial crisis because of this and in between deaths.
Consider my life, family and Kids
Gaming ID : [protected]
Attached are some of the deposit transactions for your reference but later it vanished to 0. Every time I deposit money it is vanishing to zero.
I wrote email to public relations as well but it's taking too much time for the solution. Please release the funds to my account on an immediate basis.
Best Regards
Kiran
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
For now this is the final respond. Our security team has checked all the information in detail. You have received he same information via email as well. This case will not be reviewed again.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
According to the information that was provided from our support team, it appears that you have received a final response regarding your concern. In case you missed this information, I'd like to reiterate the details:
During the timeframe (from 17.06 to 11.08) numerous (62 thousand) operations in the Crash Game were registered under your account, indicating that these games indeed took place. Our system indicates that there is not a technical possibility for deposits to simply vanish; rather, they were used and lost during the course of these games.
If you have any further inquiries or need clarification regarding this matter, please feel free to let us know. We're here to assist you and provide any necessary information.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for your recent response and cooperation in addressing your concerns with us
To ensure the utmost security and privacy of your personal information, we have decided to continue our discussion via email correspondence. This approach allows us to handle your inquiries in a more secure environment, safeguarding your personal information
Rest assured that your privacy is of paramount importance to us, and we take every measure to uphold the confidentiality of your information
Kindly anticipate an email from us shortly, where we will delve further into the details of your inquiry and work towards resolving any issues or queries you may have
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in solving any solutions you might have encountered.
I would like to draw your attention to the fact that according to the rules, the player agrees that all games are randomly generated. This is stated in the terms and conditions on our website:
26.12. The Customer participating in the Bookmaker's games and bets realises and agrees that the outcome of such activities is determined by a random number generator only. As a result, the Customer is ready to accept any result of this kind.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations.
To address this matter effectively, could you please provide us with your account ID with more details about the issue you experienced? Our dedicated team will thoroughly investigate the matter once we have more information from you.
We genuinely care about our players' experiences and strive to ensure a positive gaming environment for everyone. Your cooperation will help us better understand and resolve any potential issues.
Looking forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Replied
i can't withdraw my money on my account
I want to withdraw my money on my account last nov. 9 but they refuse it. They asked me to send many information and requirements which is i did. But it's been 4 days and I keep updating them and asking them if about update but they keep on saying just wait for the verification. How long they need to verify my account? it's already 4 days since they hold my account and i send all the details they need. But until now they are not releasing my money.
Hi Alex. I already sent my utility billing and still waiting for verification. Thank you so much for your time.
Hi Alex here is my client ID [protected]. Looking forward and thank you so much for your time to help me.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
As part of verification, our Security Service requested your foreign passport. This information is crucial in helping us validate and confirm the details associated with your account, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
We wanted to inform you that there is no cause for concern regarding the status of your account. Please rest assured that this is a standard procedure applied to all accounts to ensure the security and safeguarding of your account information and interests.
As part of this verification, our Security Service 15.11.2023 requested your utility billing information. This information is crucial in helping us validate and confirm the details associated with your account.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for getting in touch with us. We recognize the difficulties you've encountered, and we want to assure you that we are here to help.
The verification procedure is the standard for any betting company. It's there to secure the player's account. In order for us to provide you with the necessary assistance and thoroughly examine the details related to your issue, we kindly request that you provide your client ID.
We appreciate your cooperation and understanding in this matter. We look forward to receiving your client ID.
Warm regards,
Alex, the 1xBet Team.
Replied
Withdrawal blocked
Account number : [protected]
Few days ago I complained here about my account they blocked my account without any reason. From here suggested to contact : public.[protected]@1xpartner.com
. after multiple times providing them all kinds of documents for verification .They asked again to send them via postal service but they didn't provide me receipts full information.. without recipients full information it's impossible to send letter documents from my country..I requested many times to provide me receiver name contacts number..but they deny my request every time.
At last I take videos & photos from different Postal service from my country to proof them that they need recipients name contact number otherwise they aren't accept documents from me finally nothing helps from here..
This company is totally a scamming circle ,even provide all documents for verification they will never allow me to withdraw my money..they are scammer.
If anyone knows how to complained against them internationally please suggeste I will do that ..
I attached every proof here.
Claimed loss: Almost 379000 BDT (3900$)
Desired outcome: Please refund my money
Yes, i did video verification again... But from Security team i got an email good day my account blocked permanently. also o can only withdraw deposited amount.. my account balance was 379000 BDT now i can see only 181000 BDT... NO problem ..
After trying to make withdraw i can see an error message ""You Can only Make Withdrawals using the same method details you used to make a deposit or by requesting a withdrawal at a betting shop ""
Then tried electronic method , also randomly unknown cash agent address for checking It's working or not with small amount..
after that from security team they told me i can only withdraw my funds to this cash agent address only "" Nawadganj - Dinajpur Rangpur""
But i Don't know who is he/shea.. how can i find this agent.. i requested to security team please allow me to withdraw my funds using any others method... but they are not listing my words...
what a service... if you lost no problem but if you win a small amount then many problem will be face here..
please see my attachment , and tell me what to do next,, is there any others requirements. is there any others way to harassing me?
Hello dear Alex, Yesterday i sent an email to security Department to notify them that my parcel sent successfully it will be delivered 09 December .
Tracking ID : EE104103771BD
They replied me my account under verification.. Please login account for next step.
now i can see again same thing requesting for skype call verification.. which is already did before sending documents parcel to Mexico.
what type of verification is it? from last 9 month i provided all kinds of documents , skype verification. all done.
after contacting here i get an address to provide my verification documents parcel.
Now Again asking for skype verification? Again Same thing which is already did many times?
what actually want my money will not back to me?
my account will be blocked forever?
what kinds of customers service is it?
if this is your final decision that You gus will not unblock my account and will not return my money tell me directly . Otherwise Please Solve this case
Yes I got a new address to sent parcel.. Parcel already sent I hope it will be arrived within 5-6 days .. And my problem still not resolved,my account still blocked..
The security department requested to me my NID notary documents & online form which is provided from 1xbet.. I attached some extra documents also like as my NID copy..
I hope 1xbet will ensure customers support & hope my problem will be solve soon.
Dear Alex,
Can you please look at this case seriously?
As we already talked about this matter that it's impossible to sent parcel from Bangladesh to mexico without recipients name & contact number . After reviewing my complained you said you will handle this case and will findout suitable way for this to solve this problem..but why again telling me same thing that many parcel arriving to this address..
Please try to understand from my country (Bangladesh) isn't allowed to sent parcel without recipients information..
Also Already I sent video proof from different Postal service that they need recipients name contact for sending parcel to mexico
Thanks for early response..
I just received an email from public.relations@1xpartner.com
Also sent my answer please review it and take an effective solution.. Next I will post every response from email to here ,I hope it will help others and they will believe that 1xbet not a scamming company...
I hope at this matter you will help me and give me an opportunity to stay with 1xbet also allow me to withdraw my deposited money ,which is already hold there almost 10 month++
From security department they provide this address without recipients name & contact number..
"Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01)"
But from my state postal service they didn't accepting documents from me without name contact number.. they need those details to deliver documents to this address..
Also I sent video proof to security department as they requested if inability to send documents to this address I need to sent proof as I did already still they didn't solving this issue.
Also from public.relations@1xpartner.com
They also replying same thing again & again.
If you investigate my case please provide me a valid address with recipients name contact number I will send those documents within 6-7 days.. otherwise allow me to send my notary documents any other way..
My humble request to you please allow me to withdraw my deposited money. .
Don't reply same thing again..let this finish here ... Don't break the trust from 1xbet.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team
We hope this message finds you well
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inquire about the recent interaction you had with our support team via email. We see that you received a response from our team regarding your case.
Could you kindly confirm if the matter has been completely resolved to your satisfaction? Your feedback is crucial to us, and we want to ensure that all your concerns have been addressed adequately.
If there are any lingering issues or if you require further assistance, please don't hesitate to reach out. We are here to assist you and ensure a positive experience with our services.
Thank you for your cooperation and understanding. We eagerly await your response.
Best regards,
Alex, the 1xBet Team
Thank you for your prompt response and willingness to communicate regarding your concerns
We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email
Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible
Please expect an email from us shortly, where we will delve further into the details of your inquiry and work towards resolving any issues or queries you may have
We look forward to further assisting you and appreciate your patience and cooperation throughout this process
Best regards,
Alex, the 1xBet Team
Thank you for sharing your feedback with us. Your patience and understanding during this process are greatly appreciated.
In order to continue our correspondence and ensure effective resolution, could you please provide us with the information shared with you by our security department?
This information will help us maintain secure and confidential communication regarding your inquiry. Also you can kindly share the details provided to you by contacting us at public.relations@1xpartner.com
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal error
At 12/10/2023 i made withdrawal 500 le two times . One of them transferred and the otherd cannot transferred . I sent many emails to [protected]@eg.1xbet-team.com
To solve my problem and they sent me "we know your problem and we will solve it " .
Kindly resent 500 Egyptian pound to my orange cash.
There are attached photos will see you all operations
Id [protected]
[protected]
5 pm
500 le
12/10/2023
Id [protected]
[protected]
5 .28pm
500 le
12/10/2023
The two operations . One of them transferred to my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Missing transactions
Dear Advisor ,
There are four transactions have not been credited into my gaming account and I emailed [protected]@eg. 1xbet-team.com for several times providing all relevant details they needed to help getting these issues sorted out . I can clearly see that they are not concerned about my issues and keep messing me around. It seems like they are biased towards their agents by telling me unjustified reasons about my transactions and trying to put it into my mind that the money was credited to my account which absolutely unacceptable .. please I have been dealing with this desperate situation for almost a month . So I'm going to attach a photo copy of some transactions that you can check on it and then you would be able to identify the issues and sort it out as I stopped using your service until I get my money back either being refunded or credited to my gaming account . Thanks
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
money not credited to my 1x bet account (3000rs)
Hi Team,
1. Reference Number (IMPS, RRN, UPI, UTR) : [protected]
2. Amount : 3000
3. Bank Name of our Company / Account Holders Name: [protected] / ICICI BANK
4. Time & Date : 9:55 AM IST 31/10/2023
1xbet ID : [protected]
Screenshot attached
10 days over please check and credit my money to 1xbet account.
Kindly credit the amount to my 1xbet account please.
Regards,
Ravi
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Money deposit
I would like to complain regarding my money deposit request using gcash method, still not came through my wallet.
It’s been more than 2 hours since transaction was made. I would like to fully refund the amount I deposit 3500.00 php to [protected] since the game I want to bet is finished as well.
I also called for customer service several times still not action was taken.
Please see attached photo for reference.
1xbet ID: [protected]
Gcash number: [protected]
Claimed loss: 3500
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Withdrawal of 40000/- rupees shows successful but money isn't credited to my wallet not bank account
I made a withdrawal of 40000/- (forty thousand rupees only) on 7th November 2023 but app shows withdrawal successful, but I didn't get the money till now and there isn't any reply from your side regarding the issue.
I have been mailing you people from past 2 days but you people say Specialists are working on it but till now the issue has not been resolved.
these days you people aren't resolving issues like before do not know why you chat system and email system used to function very quickly but now we have to wait for a day to receive a reply from you.
gaming id-[protected]
withdrawal amount=40000/-
withdrawal method-Paytm wallet new
Claimed loss: 40000/-(forty thousand rupees)
Desired outcome: please deposit the withdrawn funds into my account
gaming id-[protected]
amount withdrawn-40000/-
date of withdrawal -7th november,2023
request no-[protected]
app shows withdrawal successful I am sharing my wallet passbook and transaction confirmation please check
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Deposit 500 mad not received
لقد انتظرت طويلا و لم استلم نقودي 7 ايام، 500 درهم، لقد تعبت من الانتظار
7 Days OF WAITING and NO DEPOSIT YET COMING ? 500 MAD
i contacted support 7 days and each day they tell me your demand is reported to service and i have to wait , 7 DAYS ?
That is too much they just have to verify how much i sended that day and how much i should receive ..
userid [protected]
thats too much and i did always loose with this account
Claimed loss: 500 MAD
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
They are not giving withdrawal, Denied by the Operator. They are scam they are fraud.
Every time I withdraw my funds, after 10mints the operator denied the withdrawal without any reason. When I contact them in customer center One of their Operator said Wait 1Hour. When I waited 1Hour then suddenly the operator changed. Then I talked the other operator he said wait 2hours. After 2hours, Another operator comes. And the procedure goes on. They All are Scam so please dont waste your time on this [censored]ty Website or App.
Claimed loss: 50$
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xpartner.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
do not respond by email
I am going through the verification procedure, I have sent photos of my document and myself. After that, I was told to wait. I've been waiting for 5 days and no one writes to me, when I try to write myself, they don't answer me. I also can't log in to my account because when I log in, they ask for a code from an SMS, but I don't receive an SMS from 1xbet. Is it possible to disable the code from the sms so that I can log in using the code from the mail?
Claimed loss: 3050$
Desired outcome: complete verification, log in to your account and withdraw funds
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Partial refund
Dear Sirs
my name is Edis Mustafa
Long time member of your 1xbet casino
I'm protesting now because I made a lot of playing in your casino games this and last year
Lot of deposits as you can check
I'm suspicious about your fair play!
It's not possible after that much deposit and playing I can't gain any winnings.!
Fair play is not guaranteed, as I can see.
I request partial refund of my deposits!
I will stop playing at your casino
And I will take further actions online
at:https://www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain
https://www.feedbackcasino.com/file-complaint-against-online-casino
I will contact my bank also for my deposit statements
and tell them that I have been fraud by your casino website
Looking forward to solving this situation
Claimed loss: more than 30000 eur
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Wrong Decision
05 November, 1:19 pm
Bet Slip: [protected]
I have placed a bet which states that
1 - Over, 2 - Delivery, Total Runs Team 1 Over 0.5 India - South Africa
and in the first over India (Team 1) has done 4 and 1 runs on 2 deliveries.
But the company made the decision that i lost the bet.
Which in my opinion is not justified.
Please look into the matter
Claimed loss: PKR 558.4
Desired outcome: I should be declared winner of the bet
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Just unblock me now.
This site has not been verifying my documents since August 5th, they gave me an address, I was asked to send an ID to the address, I completed each process with my own photo as requested, unfortunately I cannot share the photos here. There is no such thing as document verification on this site, my account was blocked unnecessarily and still cannot be opened, it is written in the review. What is the 80-day review? ? I even sent an ID, it shows in the system that it was delivered, but they say it was not received. My money inside isn't even $7500. If you do not want to keep your money, do not play games, you cannot withdraw your money from this site in any way.
User ID; [protected]
I sent it and it was delivered, how can you say it still hasn't been delivered? My cargo tracking number and delivery number are like this, all my information is visible. You can also review it here. I'm the one who deposits money, and I'm the one who wants to withdraw money. We can provide video calls. Shipping tracking number: RR316407308TR
I would like to state that if you do not solve my problem, I will share this situation on all social media and all complaint sites. My account has been blocked. If it wasn't blocked, I could deposit and withdraw money, but I can't. This is not something you do for every member. When I withdraw or deposit my money, I do so from my own account. I offer you a video call. Why do not you admit? Is $7500 too much for 1xbet?
Let's video chat, it's that simple. If your job is to verify your account, we can do that via video call, right?
I swear, I still haven't seen such nonsense. They still don't approve. Can you look at the nonsense? I haven't received any updates or anything. They said, "I'm still being kept waiting. Your documents haven't reached us." And I got a message that the review has been suspended again. I'm asked to send documents there again. It's not that easy to send documents there from Turkey. If you care so much about the location of personal data. I can prove to you that I am myself by making a video call. Put an end to this situation. I want my account to be approved and continue where I left off. I cannot access my account in any way. Help me. 3 months have passed and I am still waiting. Please, that's enough.
Claimed loss: 7500 dolar
Desired outcome: I want my account to be confirmed now
You are not helping in any way, the bottom line is that account verification is so difficult, it is only up to you to manage to delay such a simple thing, I don't care about the troubles your other members are going through, I have an investment of 2000 dollars, it is my right to withdraw this money, that is enough, please fix this situation.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
if you have provided the Public Relations Team with the latest data on your case, please expect the feedback from their side shortly
All the best,
The 1xBet team
Replied
Not receiving my deposited amount in 1xbet app
I had deposited 3000 pkr to my account through jazzcash till id when i put my tid id numbrr in 12 digits blank section it showed some error and when i again clicked jazzcash option it showed another agents till id i put my deposited tid to his 12 digit required tid section but still not received my amount
Deposited Time 21:10
Date 4 Nov 2023
Agents Till id [protected]
Agents Name Hashim cloth house
I had deposited 3000 pkr to my account through jazzcash till id when i put my tid id numbrr in 12 digits blank section it showed some error and when i again clicked jazzcash option it showed another agents till id i put my deposited tid to his 12 digit required tid section but still not received my amount
Deposited Time 21:10
Date 4 Nov 2023
Agents Till id [protected]
Agents Name Hashim cloth house
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
1XBet Team,
Do you really help people after contacting to public.relations@1xpartner.com?
It's been more than 4days I have been asking for an update and you are not responding?
Are you doing a fair business of bet?
Replied
Related deposit operations and no response from customer service
Deposited amount not credited to my gaing account
I am mailing you every alternative day about my deposit but you people are just saying it has been sent to the specialists and they are working on it , but its been 35 days already .
I trusted your company and deposited the amount but it's already 35 days and you people have not deposited the115/- into my account .
Account number ([protected])
Operation date (10/21/2023)
Operation time (07:55pm)
Transaction value (115.00)
EGP The phone number from which the operation was completed ([protected])
Phone number to which the money was sent ([protected])
Claimed loss: https://1xlite-379928.top/en/office/historypay
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
I deposit 500,000, korean won. But it was rejected but deduct on my account
Hello,
I tried to deposit money in my 1xbet account but the deposit was rejected but money was taken out of my bank account and I didn’t get refund yet in my bank account. Below is the screenshot of the money I sent. Its being hours already. I sent a lot of emails and I got no replies.
If this is not fixed, I will report this situation in the police station for fraud.
Please fix this
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
System error not letting me update my profile
Hey, I have two currencies in my account main(USD) and other currencies(USDT). Now, the problem is that I am able to withdraw money from main account but unable to withdraw from the other currency that is USDT. The error which comes while I try to withdraw is that I have not completed my profile but my profile is showing as completed for both of my currency account. I can't update or change the profile as its showing as 100% completed. I think it's a bug or system error on the website that is not allowing me to update my profile details on other currency and showing as filled. Can you update my profile with the same profile that I have in my main account as I am unable to do so from my end. Thanks...
Main account(USD) - [protected]
Other currency(USDT) - [protected]
I have tried everything but my profile remains the same and the website is not letting me update it. Problem is with my other currency account. Main account is working perfectly and I am able to withdraw from it but not with th USDT account. I have attached my profile screenshot and also I have changed my active account to other currency account in it, just to let you know.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Deposited amount not credited to my gaing account
I am mailing you every alternative day about my deposit but you people are just saying it has been sent to the specialists and they are working on it , but its been 35 days already .
I trusted your company and deposited the amount but it's already 35 days and you people have not deposited the 20000/- into my account .
Gaming I'd -[protected]
Amount -20000/-
Transaction ID -CAND2CMAEUIVHMV2S618UCY3JLF5TZ8F8GN
Date and time -27 September 2023, 3:51pm IST
COMPANY BANKING NAME-AMERICAN EXPRESS
I made this transaction through canara Bank mobile app(ai1)
Attachment: screenshot of payment, bank statement, deposit video recording from another mobile , bank confirmation letter about the deposit.
Claimed loss: 20000 rupees, 35 days
Desired outcome: i want my money deposited into my gaming account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xpartner.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Gameing Id . [protected]
Amoumt. 10000/-
Refernce no. .[protected]
Company Bank Name indsuland bank
I made This transaction through Bank Of Baroda
Date or time 03/11/2023 19:27 pm
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
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The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
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Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
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Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
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1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
