1xBet
reviews and complaints

I deposit but rejected by operator I contract customer care for that problem but they still can't fix my problem. 4 time deposit not cradited 6000BDT not add my acount

Fast bikash 2000BDT. Bikash rapid 15000BDT digital wallet bikash 2000 BDT

Nadag rapid 5000 BDT not add my game id

My game iD [[protected]]

I made deposit of amount of $2000 via our native wallet (bkash, nagad). Right now my balance is $12000. Then 1x bet were asking me some documents like my id card, selfie with id with message of security team and provided. Now they are asking the screenshot of nagad, bkash payment as it's not possible, because here was a limit issue of mobile banking wallet. So i used many numbers for make payment with 1xbet. In bangladesh a person can cashout up to $200 each day from one mobile banking wallet, so i used 10 numbers for deposit. Now i don't have the access all that 10 numbers and i can't recall all of numbers also.

So, 1xbet sucked my money?

Greetings

This is santosh

I've done a deposit of 4400 on JUNE 20 -2023

Via NETBANKING option in 1xbet - initiate and paid my bank app

Amount has debited , but didn't reflected in my account . Which suppose to happen immediately

I followed up an email with a screenshot of the transaction by logging into the bank website as bank app wont allow to take the screenshot

After couple of hours due no proper update

I ve spoken with online call with an advisor, who suggested me to send a different screenshot with time and all other details, I said okay and done that too

Again nothing happened, followed with another advisor

He " DEMANDED " harshly of different document without give an explanation,

He was like " you send that then only we do "

I was shocked, still I want funds so I've taken a risk and sent the complete bank statement where he can clear picture of transaction..

No one responded to email ( as they usually do )

But now again when I called to online team

another advisor was suggesting someother documents & hung up the call

While I was them explaining the scenario..

They're just being careless and rude

Specifically when a transaction gets stuck /having an issue

It's a nightmare to get it fixed with these rude and disrespectful n disturbing behavior

Mr Hamid Technical dept. finance demanded extra money for approving my deposit & my previous deposited amount also not received .. 1xbet suggested a number to contact for deposit problem but he is also a fraud screenshot attached

Player Id - [protected]

Transaction ID- AFJ6IT5EIC

Client No - [protected]

Nagad Agent No - [protected]

time 02:13pm

Date: 19/06/23

Amount- 3000 tk

Deposited to Bkash Agent

Recently I have received a mail from complaints board.com where they shared a number with me to contact about my deposit that I didn't received yet. According to your suggested number I believed it & contact with him he said to deposit another 3000 to add my previous amount currently. I have sent 3000 again but unfoertunately I think that was a scam group. They didnt add the money. I request you to take necessary step so that they get punnishment.

Date of my deposit: 18/6/2023

Time of deposit: 12.48pm

Transfer bank from UOB Singapore

Transferred to 1xbet UOB ACCOUNT.

I have deposited sgd $2500 from my UOB bank Account on 18th june into your 1xbet UOB Account [protected] . But my sgd $2500 has not been reflected in my 1xbet account [protected].

I have emailed them many times but a few has passed I have not receive any respond from them.

I have attached my payment proof for your reference

I finally got a final refund to withdraw my money

ID Account : [protected]

Gmail : [protected]@gmail.com

Please read the topic completely. I did not withdraw my money, as it says in the message. I cannot now access my account every time the password appears wrong, knowing that I successfully reset a new password, but the account does not open either.

I got a response from Public Relations via the email they send here: public. [protected]@1xpartner.com The text of the message you got:

We've checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.26 and 2.27: 2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website. 2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.). We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you can do right now / which you already successfully did as of today: 2.30.1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts. The Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable

I don't understand the text of the message well but it tells me that I must withdraw my money which I have deposited with

Knowing that after receiving this message, I cannot log into my account permanently

It always shows wrong password

I have reset the password more than 5 times

And every time it appears, the password has been changed

When I log into my account, the password appears incorrectly

I reset the password more than once, and every time the password appears wrong, and I sent it to the security department, and it also sent me Public Relations

I have deposited Bdt 1000 28 may 2023 my deposit was rejected by operator & still now not added to my account.

Player Id - [protected]

Transaction ID- 71WZ8HRN

Client No - [protected].

Nagad Agent No - [protected]

time 06:59pm

Date: 28/05/23

Amount- 1000 tk

From Rapid Nagad

also sent them screenshot & Video proof through mail several times. their respnse is soo poor . What kind of customer service is this ?!

After doing everything required of documents, sending pictures, checking Skype, and so on

Today this message appears and there is no button or anything to withdraw my deposit money and I do not know what to do

i see the messg

Hello, please be advised that we have made the decision to stop our cooperation with you and to close your betting account pursuant to Terms and Conditions of our betting company.

This decision has been made following thorough investigation by our security team.

As a result of the investigation, we have reason to believe that bets on sporting events made from this betting account were not placed by you, which is in direct violation of the General Terms and Conditions.

Please do not create any new accounts at our betting company.

Considering that your actions are in gross violation of the rules of our company, this decision is final and will not be subject to review.

Any queries received from you regarding the block on your account will be ignored by our support team.

However, I can't withdraw money or do anything

When contacting support, it tells me that if we receive messages from you again, you will be banned

ID account : [protected]

Case ID : #[protected]

Support messages: System notification. Suspicion of spam! If we keep receiving multiple messages from this address, the e-mail address will be automatically blocked by the system.

Also, I sent to : Also, I have sent it to: public.[protected]@1xpartner.com no have answer

Help Me I need My Money !

The scam has appeared successfully. My money is 82,000. They lock my account for 3 months, after which the account is opened with only 16,500.

I made a deposit of 40,000 pounds and won 42,000 pounds. My balance was 82 thousand pounds. My account has been closed for 3 months. I asked and he sent a mail, after which they say we will return the deposit

This deposit is 40,000. 16,000 has been paid, not a full amount. This confirms the scam

. Post anything else

I do not recommend using this company and I will make posts in more than 50 forums and all sites and ads on the site and warn people completely

As you can see in the picture, he deposited 40,000 and won 42,000. They add only 16,000, and there is no response to any mail for them, because they have no response to the scam

After I contacted the public relations and they talked to me, and I told them everything and they told me to send my documents to the security team. I shared with them even the bank money operator phone connected to my account, and I sent it and they replied to me, wait for the verification process, after hours later this massage they replied to me this massage "there is no reason to believe this account". It is unfortunate for the customer that you confirmed all the documents that you sent back a message a few weeks ago.

you replied this issue resolved, please stop lying your customers.

Who resolved my issue still pending even they asked me to sent passport and my operator phone number I sent them all verification documents after verification they said same answer before. There is no reason to believe this account belongs to you

I want to solve my complaint since you have not solved it, solve it face to face, I want you to share it with me in the nearest office that I can come to.

you can not scam me, Wherever you are and have an office, I will come until you give me my right

Dear Concern,

Please take necessary action under my Please deposit my Cash Out Amout TK. 1000.00 Fvg: ACCOUNT [protected], Name: Tarok Kumar Ghosh. Details are as follows-

Player id -[protected]

Transaction ID-AFE2DAP16W

Client no-[protected]

Agent number-[protected]

Time-3:20 P.M

date- 14.06.23

Amount -BDT 1000.00

Thanks & Regards

Tarok Kumar Ghosh

Cell- +[protected]

E-mail: [protected]@gmail.com

Dear sir its my gaming id [protected], And this is the wrong settled betslip number [protected], dear sir I betted in football match Morocco championship u21 match so I batted total 1 under 1.5goal but after matvh the result is 1-0 so it should be win in betslip And all official result shows Same 1-0, but my betslip calculated as lost so I contacted chat support they says the result is 3-1 so its Not the result I told them 1-0 the result the 1xbet app betslip section got wrong SK u can verify urself the result given by 1xbet is wrong, the real result is 1-0 so still this is Not solved by 1xbet, below the picture of betslip wrong calculated picture And also real match officials result pictures, I hole this is solving soon thank you

1. My name is Bishal Bk my phone no [protected] and my paytm upi id is [protected]@paytm In 10 june 10:32 I deposit 500 rupees. I used paytm method to deposit
recharge my 1xbet account.
I deposit to this paytm account.
Name : Ezhil Brintha Ramachandran
Paytm upi id : [protected]@okaxis
today is 4th day but my 1xbet was zero.
2 My name is Bishal Bk my phone no [protected] and my paytm upi id is [protected]@ Today 6:32 pm I deposit 500 rupees. I used paytm method to recharge 1xbet account.
I deposit to this paytm account.
Name : sivakumar
Paytm upi id : [protected]@paytm
Please sir do something 🙏

I opened an account here in UAE using 1xbet.ae website. First, transaction was smooth, I can deposit and withdraw by Al Maryah bank transfer. But later on, when I won they close that method of withdrawal and all other methods of withdrawal are rejected. In short, they make it impossible for the costumer to withdraw their winnings and deposits which is very frustrating.

They will nit respond to emails and calling their numbers they will not give a solution on how you can withdraw you money.

Hi,

Once I created my request on this website. My request was that I deposited an amount on "1xbet.com" website, and after requesting to withdraw money, after several bets, they asked me for documents, which I emailed, and then my account was blocked and they told me to post the documents.

After I posted, they claimed they didn't receive the documents and stopped replying to my messages.

Later I came across this website and register my request here.

And then from the website "1xbet.com", they told me "The latest you got from security department is from march, are you sure about that? and I said yes I'm sure. and then they didn't say anything. Please follow up until I get my money. Thanks

Withdrawal Problem

[

Gaming Account: [protected]

Withdrawal Request No: [protected]

Withdrawal My No: [protected]

Time: 03:01 AM

Date: 16.06.2023

Amount: 2000 BDT Taka

1XBET Transaction history Screenshot: BELLOW

Bkash Transaction History Vedeo/Screenshot: BELLOW

]

I was first of all asked to verify my account then I summited the required documents then instead of allowing me to withdraw my funds after summiting all required documents my account was Instead blocked. Then I was asked to send documents to Mexico of which I did but the documents arrived mexico on Wednesday but have not still been dilivered to Thier office

10 days ago, my account was frozen by the security department due to document verification. The account had 30,000 rupees in it. I contacted them and provided all the requested documents, but despite the time that has passed, they keep telling me to "wait" and that they are "reviewing it." As a result, I am unable to place bets, make deposits, or withdraw funds.

Out of the blue, I received a reply to my email stating that I can withdraw my money by creating a withdrawal request. However, every time I try to withdraw my funds, it gets rejected repeatedly. I provided them with proof of my rejected withdrawals, but they have not offered any solution. This is why I am submitting this complaint regarding my account verification.

I kindly request you to look into my account and complete the verification process or enable my withdrawal option so that I can receive the funds in my bank account (game ID: [protected]).

I have a great deal of trust in 1xbet, but problems like this have a negative impact. Therefore, please resolve my issue as soon as possible.

May 19, 2023 (11:14AM) I deposited via GCASH DIRECT method sent PHP500 but nothing credited on my account I tried to reach out through your emails & customer service but no one approaches me, I also filed a complaint in ComplaintsBoard but still nothing comes into my account this is the proof that I sent my PHP500 to one of your agents. You guys emailed me and told me that my transaction was successfully credited. If it is successfully credited as you said why there's no balance in my account? Can you tell me what is the account number that credited my deposit? And also you guys provided another email but no one responded into one of my emails