Replied
1XBET account block
MY ACCOUNT: [protected]
My account with 40000000tugrug has been blocked since 2023.11.11day I have returned an appeal form that asked me to wait 72 hours, after 72 hours, 1xbet sent me a new message asking me to wait another 72 hours.
Before that, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, photo of the holder holding the identity card and photo of the holder holding an ID card next to the email conversation on the computer). All this process only occurred after a withdrawal attempt. Long time. I wait for your help.
What do you want from me? i recharged using agent
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us regarding your account situation.
In cases where you might not have screenshots or detailed records confirming transactions to your account, we kindly request your to provide our Security Team with comprehensive information about the agent through whom you made deposits. It will greatly assist our Security Team in investigating and verifying the deposits made to your account.
Please feel free to contact our Security Team at security-en@1xbet-team.com with the necessary details about the agent. Rest assured that your information will be handled with the utmost confidentiality and used solely for the purpose of assisting you with your account transactions.
Thank you for your understanding and cooperation in this matter. We look forward to resolving this issue and providing you with the necessary support.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
We wanted to inform you that our Security Team has provided an update regarding your account verification. It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Replied
Deposit amount not received
I have deposited 1000 rupees via cred upi
on date 17th november 2023 and time of the payment is 3:05 pm.
transaction id [protected].
the amount has been credited to the reciever's account.
I tried depositing it but it was cancelled by the Operator two times thats the msg which is showing on my account.
My 1Xbet account no. is [protected]
My name is Ashish
I am attaching a screenshot too. please help.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Why my game account block
Game id [protected]
I deposit by local cash agent by your company appointed agent from this website
https://1xbetagent.shop/
Fom this website cash agent take agentship and give direct deposit to gaming account
⛔I give them cash and they top up my gaming account using mobocash agent app. here I attached the agent apps screenshot. by this agent app they top up my account. there we dont get any deposit proof screenshot. (its your company system😔) ⛔
I have never deposited to my game account by any online ewallet by myself so I got no proof that tranjection connected with my gaming account with my any ewallet. all deposits and withdrawals were made from 1xbet Agent cash desk.
When we deposit and withdraw money by local cash agent we dont get any deposit /withdraw screenshot.
[protected]@1xbet-team.com team asking me a deposit screenshot where from I will give them deposit screenshot when I tranjection with cash agent!
Try to understand team please 🙏
Please unblock my account
Claimed loss: 65000 bdt
no reply from you
I am fed up
Still not get any solution from you
My email shwonsaha007@gmail.com
My mail case id reference [#[protected]]
Security team tell to mail block@1xbet-team.com here but the block team never reply please help me
Dear team
My gaming id [protected]
My deposit agent epos id 1111479
Agent name:MD Shobuj Mia
Adress: rangpur
station road rangpur
I have taken deposit from this epos Agent i have added the epos screenshot. my deposit are connected with this epos cash agent please check this.
Block@1xbet-team.com not reply 5 days please solve my problem please
Please help me to withdraw my funds
What information i will give to them?
Agent cash desk number?
Sequrity team n are telling to contact with block@1xbet-team.com
What i will do?
Block team never response...
This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details regarding your recent appeal to our Block@1xbet-team email.
To expedite our investigation and provide you with the necessary assistance, could you kindly furnish us with the following information related to your recent request:
- The email address used to contact.
- The specific date and time when the appeal was submitted.
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us and sharing your experience. We truly value your feedback and understand the importance of addressing your situation positively.
In cases where you might not have screenshots or detailed records confirming transactions to your account, we kindly request your to provide our Security Team with comprehensive information about the agent through whom you made deposits. It will greatly assist our Security Team in investigating and verifying the deposits made to your account. Please feel free to contact our Security Team at security-en@1xbet-team.com with the necessary details about the agent.
Rest assured that your information will be handled with the utmost confidentiality and used solely for the purpose of assisting you with your account transactions.
Thank you for your understanding and cooperation in this matter. We look forward to resolving this issue and providing you with the necessary support.
Best regards,
Alex, the 1xBet Team
Replied
Fake promotions of 1xbet
Think twice of registering in 1xbet
Or doing a deposit
expecting their promotions to be genuine !
I've done a deposit yday of 3500 & 4000 INR on 15.11.23
& 16.11.23 - by seeing a promotion ,
saying 5%cashback on deposit using UPI , gpay or phoneph as attached in the screenshot...
But nothing reflected in my account..
When I called support team and asked , they check and said yu opted to take part in the promo and everything is right from your side and said wait , the code will added with 24 from the deposit time ,
But generally it added instant when yu deposit
Still
I believed and deposit the second 4000 inr
Nothing reflected,
Hence I called again , This time they say (operator ) no promotion I m able to see , and talk rudely and says I m not able hear n disconnects the call
Both times !
Clearly evident that they wanted ignore & disguising with FAKE PROMOTIONS !
emailed
Desired outcome: Expected get the cashback bonus as displayed in their website...
Without resolving issues any complaints ,
These guys just asking to email
who respond very rarely without any solution..
Re: ticket number [#[protected]]
What do you mean you haven't received!
You guys responded there
But again asking for narrating everything..
And I ve done and sent email...still no reply for that..
So much trouble you guys are given and giving!
I've emailed
As usual no response till now
It's been nearly 30 hours!
Unbelievable...
Yes
I've emailed everything to the public relations emaill ,
Kindly go through it .
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
Our support team has confirmed that the cashback you inquired about has been successfully provided. We appreciate your patience throughout this process.
I wanted to check in with you to ensure that your concern has been fully resolved to your satisfaction. Could you please confirm if the matter has been completely addressed?
Your feedback is valuable to us, and we want to ensure that your experience with us meets your expectations. If there are any remaining issues or if you require further assistance, please let us know, and we'll be glad to assist you promptly.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We are eager to assist you with your case; however, it appears that we have not received your previous email
To ensure that we locate your email, could you kindly provide us with the email address from which you initially contacted us at public.relations@1xpartner.com? This information will greatly assist us in locating your inquiry and providing you with the necessary assistance
Thank you for your understanding and cooperation. We look forward to hearing from you soon
Best regards,
Alex, the 1xBet Team
Thank you for your feedback and for choosing our betting company.
In order for us to assist in resolving this situation please send us your account ID. If you contacted us via email, kindly specify the date, time, and the email address used. This information will help us locate your case more efficiently.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there.
We are eagerly awaiting your message and ready to promptly review your case and offer assistance.
Thank you for your understanding and cooperation. We will do everything possible to resolve this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Closing account
Dear 1xbet Support Team, I hope this email finds you well. I am writing to bring to your attention an urgent matter regarding my account with 1xbet. I am currently experiencing difficulties logging in to my account, and upon further investigation, I discovered that my account has been suspended or banned. I would like to highlight that I have not engaged in...
Read full complaint
Replied
Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]
Dear Sir/Ma’am, This is utter harrasment which I’m facing since 28th Sept’23. I have made the payment using IMPS mode on 28th Sept’23 for Rs. 10000/- to aaf enterprise account, which was successful. Your Team denied stating it has not been credited. I have send my bank statement, Transaction details but still they denied. I kept following with my bank...
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected] - Photo 1](/images/complaint/full/1917764/1699971828909468684.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected] - Photo 1")
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected] - Photo 2](/images/complaint/full/1917764/169997182861160988.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected] - Photo 2")
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected] - Photo 3](/images/complaint/full/1917764/1699971828639652291.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected] - Photo 3")
Replied
Request for account reinstatement and login assistance
I opened my 1xbet account around in 2021 , I did all the necessary verifications such as email and valid Identification card. I am writing to bring to your attention that my 1xBet account has been banned, and I am kindly requesting your assistance in reinstating my account and helping me regain access. I have been a loyal user of your platform for a...
Read full complaint
Replied
Gambling
I am writing this to in a deep-hearted pain contiguously looted by https://in.1xbet.com/ and email id [protected]@1xbet-team.com conducts online casino games https://live.fantasysportnetwork.com/frontend/evo/r2/#provider=evolution&ua_launch_id=17352195a26db698b534bed9&game=crazytime&table_id=CrazyTime0000001&app= evolution games website www.evolution.com...
Read full complaint
Replied
i can't withdraw my money on my account
I want to withdraw my money on my account last nov. 9 but they refuse it. They asked me to send many information and requirements which is i did. But it's been 4 days and I keep updating them and asking them if about update but they keep on saying just wait for the verification. How long they need to verify my account? it's already 4 days since they hold my account and i send all the details they need. But until now they are not releasing my money.
Hi Alex. I already sent my utility billing and still waiting for verification. Thank you so much for your time.
Hi Alex here is my client ID [protected]. Looking forward and thank you so much for your time to help me.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
As part of verification, our Security Service requested your foreign passport. This information is crucial in helping us validate and confirm the details associated with your account, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
We wanted to inform you that there is no cause for concern regarding the status of your account. Please rest assured that this is a standard procedure applied to all accounts to ensure the security and safeguarding of your account information and interests.
As part of this verification, our Security Service 15.11.2023 requested your utility billing information. This information is crucial in helping us validate and confirm the details associated with your account.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for getting in touch with us. We recognize the difficulties you've encountered, and we want to assure you that we are here to help.
The verification procedure is the standard for any betting company. It's there to secure the player's account. In order for us to provide you with the necessary assistance and thoroughly examine the details related to your issue, we kindly request that you provide your client ID.
We appreciate your cooperation and understanding in this matter. We look forward to receiving your client ID.
Warm regards,
Alex, the 1xBet Team.
Replied
Withdrawal blocked
Account number : [protected]
Few days ago I complained here about my account they blocked my account without any reason. From here suggested to contact : public.[protected]@1xpartner.com
. after multiple times providing them all kinds of documents for verification .They asked again to send them via postal service but they didn't provide me receipts full information.. without recipients full information it's impossible to send letter documents from my country..I requested many times to provide me receiver name contacts number..but they deny my request every time.
At last I take videos & photos from different Postal service from my country to proof them that they need recipients name contact number otherwise they aren't accept documents from me finally nothing helps from here..
This company is totally a scamming circle ,even provide all documents for verification they will never allow me to withdraw my money..they are scammer.
If anyone knows how to complained against them internationally please suggeste I will do that ..
I attached every proof here.
Claimed loss: Almost 379000 BDT (3900$)
Desired outcome: Please refund my money
Yes, i did video verification again... But from Security team i got an email good day my account blocked permanently. also o can only withdraw deposited amount.. my account balance was 379000 BDT now i can see only 181000 BDT... NO problem ..
After trying to make withdraw i can see an error message ""You Can only Make Withdrawals using the same method details you used to make a deposit or by requesting a withdrawal at a betting shop ""
Then tried electronic method , also randomly unknown cash agent address for checking It's working or not with small amount..
after that from security team they told me i can only withdraw my funds to this cash agent address only "" Nawadganj - Dinajpur Rangpur""
But i Don't know who is he/shea.. how can i find this agent.. i requested to security team please allow me to withdraw my funds using any others method... but they are not listing my words...
what a service... if you lost no problem but if you win a small amount then many problem will be face here..
please see my attachment , and tell me what to do next,, is there any others requirements. is there any others way to harassing me?
Hello dear Alex, Yesterday i sent an email to security Department to notify them that my parcel sent successfully it will be delivered 09 December .
Tracking ID : EE104103771BD
They replied me my account under verification.. Please login account for next step.
now i can see again same thing requesting for skype call verification.. which is already did before sending documents parcel to Mexico.
what type of verification is it? from last 9 month i provided all kinds of documents , skype verification. all done.
after contacting here i get an address to provide my verification documents parcel.
Now Again asking for skype verification? Again Same thing which is already did many times?
what actually want my money will not back to me?
my account will be blocked forever?
what kinds of customers service is it?
if this is your final decision that You gus will not unblock my account and will not return my money tell me directly . Otherwise Please Solve this case
Yes I got a new address to sent parcel.. Parcel already sent I hope it will be arrived within 5-6 days .. And my problem still not resolved,my account still blocked..
The security department requested to me my NID notary documents & online form which is provided from 1xbet.. I attached some extra documents also like as my NID copy..
I hope 1xbet will ensure customers support & hope my problem will be solve soon.
Dear Alex,
Can you please look at this case seriously?
As we already talked about this matter that it's impossible to sent parcel from Bangladesh to mexico without recipients name & contact number . After reviewing my complained you said you will handle this case and will findout suitable way for this to solve this problem..but why again telling me same thing that many parcel arriving to this address..
Please try to understand from my country (Bangladesh) isn't allowed to sent parcel without recipients information..
Also Already I sent video proof from different Postal service that they need recipients name contact for sending parcel to mexico
Thanks for early response..
I just received an email from public.relations@1xpartner.com
Also sent my answer please review it and take an effective solution.. Next I will post every response from email to here ,I hope it will help others and they will believe that 1xbet not a scamming company...
I hope at this matter you will help me and give me an opportunity to stay with 1xbet also allow me to withdraw my deposited money ,which is already hold there almost 10 month++
From security department they provide this address without recipients name & contact number..
"Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01)"
But from my state postal service they didn't accepting documents from me without name contact number.. they need those details to deliver documents to this address..
Also I sent video proof to security department as they requested if inability to send documents to this address I need to sent proof as I did already still they didn't solving this issue.
Also from public.relations@1xpartner.com
They also replying same thing again & again.
If you investigate my case please provide me a valid address with recipients name contact number I will send those documents within 6-7 days.. otherwise allow me to send my notary documents any other way..
My humble request to you please allow me to withdraw my deposited money. .
Don't reply same thing again..let this finish here ... Don't break the trust from 1xbet.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team
We hope this message finds you well
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inquire about the recent interaction you had with our support team via email. We see that you received a response from our team regarding your case.
Could you kindly confirm if the matter has been completely resolved to your satisfaction? Your feedback is crucial to us, and we want to ensure that all your concerns have been addressed adequately.
If there are any lingering issues or if you require further assistance, please don't hesitate to reach out. We are here to assist you and ensure a positive experience with our services.
Thank you for your cooperation and understanding. We eagerly await your response.
Best regards,
Alex, the 1xBet Team
Thank you for your prompt response and willingness to communicate regarding your concerns
We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email
Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible
Please expect an email from us shortly, where we will delve further into the details of your inquiry and work towards resolving any issues or queries you may have
We look forward to further assisting you and appreciate your patience and cooperation throughout this process
Best regards,
Alex, the 1xBet Team
Thank you for sharing your feedback with us. Your patience and understanding during this process are greatly appreciated.
In order to continue our correspondence and ensure effective resolution, could you please provide us with the information shared with you by our security department?
This information will help us maintain secure and confidential communication regarding your inquiry. Also you can kindly share the details provided to you by contacting us at public.relations@1xpartner.com
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal error
At 12/10/2023 i made withdrawal 500 le two times . One of them transferred and the otherd cannot transferred . I sent many emails to [protected]@eg.1xbet-team.com
To solve my problem and they sent me "we know your problem and we will solve it " .
Kindly resent 500 Egyptian pound to my orange cash.
There are attached photos will see you all operations
Id [protected]
[protected]
5 pm
500 le
12/10/2023
Id [protected]
[protected]
5 .28pm
500 le
12/10/2023
The two operations . One of them transferred to my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Missing transactions
Dear Advisor ,
There are four transactions have not been credited into my gaming account and I emailed [protected]@eg. 1xbet-team.com for several times providing all relevant details they needed to help getting these issues sorted out . I can clearly see that they are not concerned about my issues and keep messing me around. It seems like they are biased towards their agents by telling me unjustified reasons about my transactions and trying to put it into my mind that the money was credited to my account which absolutely unacceptable .. please I have been dealing with this desperate situation for almost a month . So I'm going to attach a photo copy of some transactions that you can check on it and then you would be able to identify the issues and sort it out as I stopped using your service until I get my money back either being refunded or credited to my gaming account . Thanks
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
money not credited to my 1x bet account (3000rs)
Hi Team,
1. Reference Number (IMPS, RRN, UPI, UTR) : [protected]
2. Amount : 3000
3. Bank Name of our Company / Account Holders Name: [protected] / ICICI BANK
4. Time & Date : 9:55 AM IST 31/10/2023
1xbet ID : [protected]
Screenshot attached
10 days over please check and credit my money to 1xbet account.
Kindly credit the amount to my 1xbet account please.
Regards,
Ravi
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Money deposit
I would like to complain regarding my money deposit request using gcash method, still not came through my wallet.
It’s been more than 2 hours since transaction was made. I would like to fully refund the amount I deposit 3500.00 php to [protected] since the game I want to bet is finished as well.
I also called for customer service several times still not action was taken.
Please see attached photo for reference.
1xbet ID: [protected]
Gcash number: [protected]
Claimed loss: 3500
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Withdrawal of 40000/- rupees shows successful but money isn't credited to my wallet not bank account
I made a withdrawal of 40000/- (forty thousand rupees only) on 7th November 2023 but app shows withdrawal successful, but I didn't get the money till now and there isn't any reply from your side regarding the issue.
I have been mailing you people from past 2 days but you people say Specialists are working on it but till now the issue has not been resolved.
these days you people aren't resolving issues like before do not know why you chat system and email system used to function very quickly but now we have to wait for a day to receive a reply from you.
gaming id-[protected]
withdrawal amount=40000/-
withdrawal method-Paytm wallet new
Claimed loss: 40000/-(forty thousand rupees)
Desired outcome: please deposit the withdrawn funds into my account
gaming id-[protected]
amount withdrawn-40000/-
date of withdrawal -7th november,2023
request no-[protected]
app shows withdrawal successful I am sharing my wallet passbook and transaction confirmation please check
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Deposit 500 mad not received
لقد انتظرت طويلا و لم استلم نقودي 7 ايام، 500 درهم، لقد تعبت من الانتظار
7 Days OF WAITING and NO DEPOSIT YET COMING ? 500 MAD
i contacted support 7 days and each day they tell me your demand is reported to service and i have to wait , 7 DAYS ?
That is too much they just have to verify how much i sended that day and how much i should receive ..
userid [protected]
thats too much and i did always loose with this account
Claimed loss: 500 MAD
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
They are not giving withdrawal, Denied by the Operator. They are scam they are fraud.
Every time I withdraw my funds, after 10mints the operator denied the withdrawal without any reason. When I contact them in customer center One of their Operator said Wait 1Hour. When I waited 1Hour then suddenly the operator changed. Then I talked the other operator he said wait 2hours. After 2hours, Another operator comes. And the procedure goes on. They All are Scam so please dont waste your time on this [censored]ty Website or App.
Claimed loss: 50$
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xpartner.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
do not respond by email
I am going through the verification procedure, I have sent photos of my document and myself. After that, I was told to wait. I've been waiting for 5 days and no one writes to me, when I try to write myself, they don't answer me. I also can't log in to my account because when I log in, they ask for a code from an SMS, but I don't receive an SMS from 1xbet. Is it possible to disable the code from the sms so that I can log in using the code from the mail?
Claimed loss: 3050$
Desired outcome: complete verification, log in to your account and withdraw funds
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Partial refund
Dear Sirs
my name is Edis Mustafa
Long time member of your 1xbet casino
I'm protesting now because I made a lot of playing in your casino games this and last year
Lot of deposits as you can check
I'm suspicious about your fair play!
It's not possible after that much deposit and playing I can't gain any winnings.!
Fair play is not guaranteed, as I can see.
I request partial refund of my deposits!
I will stop playing at your casino
And I will take further actions online
at:https://www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain
https://www.feedbackcasino.com/file-complaint-against-online-casino
I will contact my bank also for my deposit statements
and tell them that I have been fraud by your casino website
Looking forward to solving this situation
Claimed loss: more than 30000 eur
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Wrong Decision
05 November, 1:19 pm
Bet Slip: [protected]
I have placed a bet which states that
1 - Over, 2 - Delivery, Total Runs Team 1 Over 0.5 India - South Africa
and in the first over India (Team 1) has done 4 and 1 runs on 2 deliveries.
But the company made the decision that i lost the bet.
Which in my opinion is not justified.
Please look into the matter
Claimed loss: PKR 558.4
Desired outcome: I should be declared winner of the bet
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
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