Replied
System error not letting me update my profile
Hey, I have two currencies in my account main(USD) and other currencies(USDT). Now, the problem is that I am able to withdraw money from main account but unable to withdraw from the other currency that is USDT. The error which comes while I try to withdraw is that I have not completed my profile but my profile is showing as completed for both of my currency account. I can't update or change the profile as its showing as 100% completed. I think it's a bug or system error on the website that is not allowing me to update my profile details on other currency and showing as filled. Can you update my profile with the same profile that I have in my main account as I am unable to do so from my end. Thanks...
Main account(USD) - [protected]
Other currency(USDT) - [protected]
I have tried everything but my profile remains the same and the website is not letting me update it. Problem is with my other currency account. Main account is working perfectly and I am able to withdraw from it but not with th USDT account. I have attached my profile screenshot and also I have changed my active account to other currency account in it, just to let you know.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Deposited amount not credited to my gaing account
I am mailing you every alternative day about my deposit but you people are just saying it has been sent to the specialists and they are working on it , but its been 35 days already .
I trusted your company and deposited the amount but it's already 35 days and you people have not deposited the 20000/- into my account .
Gaming I'd -[protected]
Amount -20000/-
Transaction ID -CAND2CMAEUIVHMV2S618UCY3JLF5TZ8F8GN
Date and time -27 September 2023, 3:51pm IST
COMPANY BANKING NAME-AMERICAN EXPRESS
I made this transaction through canara Bank mobile app(ai1)
Attachment: screenshot of payment, bank statement, deposit video recording from another mobile , bank confirmation letter about the deposit.
Claimed loss: 20000 rupees, 35 days
Desired outcome: i want my money deposited into my gaming account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xpartner.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Gameing Id . [protected]
Amoumt. 10000/-
Refernce no. .[protected]
Company Bank Name indsuland bank
I made This transaction through Bank Of Baroda
Date or time 03/11/2023 19:27 pm
Replied
Blockage that has not been removed for 80 days
This site has not been validating my documents since August 5th, they gave me an address, I was asked to send an ID to the address, I completed every transaction with my own photo as requested, I cannot share the photos here, unfortunately, there is no such thing as document verification on this site, my account has been blocked unnecessarily and it still cannot be opened, it says in the review, what is the review for 80 days? ? I even sent my ID, it shows on the system that it was delivered, but they say it was not received. My money inside is not even 7500 dollars. If you do not want to keep your money, do not play, you cannot withdraw your money from this site in any way.
user ıd; [protected]
I sent it and it was delivered, how can you say it still hasn't been delivered? My cargo tracking number and delivery number are like this, all the information is visible. You can also review it from here. The person who deposits money is me and the person who wants to withdraw money is me. We can provide video calls. Cargo tracking number: RR316407308TR
I would like to inform you that unless you solve my problem, I will share this situation on all social media and all complaint sites. My account is blocked. If it was not blocked, I could deposit and withdraw money and I cannot do these. This is not something you do for every member. When I withdraw or deposit my money, I do it from my own account. I offer you a video call. Why don't you accept it? Is 7500 dollars too much for 1xbet?
Claimed loss: 7400 dollars
Desired outcome: I want it to be transferred to my account
We can do whatever we need to do, I can support you, I will provide you with all the necessary information, I sent you my ID from Turkey to Mexico, without any guarantee, there was only one address, there was no recipient name, and it seems to have been delivered. How do I know that my documents are not in the hands of someone else? Moreover, they want another document from me, as if it is delivered on the same day. The cargo I sent was gone within 2 months. You need to verify my account urgently. I invite you to video chat. Let's talk via video?
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Please be sure to receive an update when the parcel is received by the Security Department. If you have done everything strictly by the instructions provided to you, you have nothing to worry about
All the best,
The 1xBet Team
Don't be too hopeful, these guys are broad daylight robbers. I have already been contacted by more than 10 people who is going through the very exact same situation after winning big.. we need to make that go viral!
You are not the only one buddy, scam site who did the same to me and stole from me after I won big! We need to sue them, make this go as viral as possible and all. It's unacceptable that such a large company is stealing people like this!
I sent my ID from Turkey to Mexico, I sent it without any security measures, there was only one address, no recipient's name, it appears to have been delivered. How do I know that my documents are not in someone else's possession? Moreover, they ask me for another document as if he was leaving on the same day, and he left within 2 months. The cargo I sent needs to verify my account urgently. I invite you, can we have a video chat?
Replied
Deposit Problem
I have made deposit but haven't received the deposit yet. I have contacted with the customer care but no response. I have also contacted with public.[protected]@1xpartner.com but no useful response from them. I have mailed from my account registered mail [protected]@gmail.com .
Please look into the case and solve the issue as soon as possible.
Thanks!
Desired outcome: Deposit of my money or Refund
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us. If you have already written there, be sure to receive an answer from the Public Relations Team shortly to resolve your case
All the best,
The 1xBet Team
Replied
Deposited money but rejected by operator but money got deducted
i deposited money to certain account as you mentioned , my money got deducted from my bank account but in my 1xbet account it shows
Deposit transaction in the amount of 5000.00 INR via epayment rejected by operator!
I did what customer care told to create new request but again it got rejected somehow
my payment details
[protected]:10 pm IST
REFERENCE ID: [protected]
TRANSACTION ID: S82806323
Claimed loss: 5000 inr
Desired outcome: please refund money to my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
i deposited money to certain account as you mentioned , my money got deducted from my bank account but in my 1xbet account it shows
Deposit transaction in the amount of 5000.00 INR via epayment rejected by operator!
I did what customer care told to create new request but again it got rejected somehow
my payment details
Refernce No. [protected]
Date 03/11/2023
Time 21:20 PM
Clamind lose 5000 INR
Plese refund my account
Replied
Withdrawal of funds rejected
Good day!
My 1xbet account number is [protected].
I would like to ask for assistance because my withdrawal request keeps on getting rejected. 1xbet says that the method of deposit should be the same with the withdrawal.
I always use Gcash for my deposits and withdrawals, however, the 1xbet app keeps rejecting it.
I have attached a screenshot of my deposit and withdrawal for your reference.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
I am facing same issue , was your problem fixed ?
Replied
Bet wrongfully decided as lost
I staked a game yesterday and it all came in except for the Az alkmaar vs NEC match in Netherlands which was abandoned and not concluded. Every other bookies I staked the game with ended up voiding that particular match except for 1xBet that decided it as a lost.Why must yours be different from others? After all the game was abandoned and never concluded.Please I need urgent resolution
Claimed loss: Why will an abandoned match be decided as a lost. This is daylight robbery
Desired outcome: It must be corrected immediately and the particular game voided
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
How they resolved?
Same too
Replied
Deposit
Then please provide me his hdfc bank account statement from 24 August to 30 August last digits are 9615
You asked for statement I provided then writen letter and after 2 months you are saying this
Now please give me his bank statement from 24 August to 30 August (hdfc account)
Please check my email and give me his statement
[protected]@gmail.com is my gmail
Claimed loss: 23000
Desired outcome: 23000
You are not replying on email damn
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Withdrawals Pending
I have a withdrawal transaction that happened more than 24 hours ago . And the payment seems not forthcoming.
It happened on 28th October 0021hrs...I withdrew the amount and never got the amount upto now.
I can be reached via Email: [protected]@gmail.com
1xbet in Kenya has become a Crime scene and for that fact and matter I will proceed to BCLB offices in Upper hill, Kenya.
Those are human programmed errors..
Desired outcome: Payment should be Instant
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
1xbet deposit money scam so pleas beware
Id : [protected]
Amount : 49000
Date : 3/10/23
Bank reference number
[protected]
Jupiter transaction ID
[protected]
Deposit account : Gowtham Traders
₹49,000
They have credit my money to some other account and saying I have two accounts. Agent looted the money or a fault is made or scam is going on. Agent 1xbet froud used self account and cusotmer money deposit self account this is new froud not help 1xbet also its cheap so please user beware of this new 1xbet scam Anyway. I have all proof of payment, they have credited to some other account. Public relations are not responding or they are repeating what the payment department saying. MONEY WILL BE GONE. So stay away from this FRAUD. If I am wrong so please give me proof of other id Withraw name and details location I am self track and other ids user Give me proof only who is person and I am sure this is your person your agent So send me details
Note : other ids Name details and withraw banking details you send I am self check and freeze account your agent and other ids withraw I am also Case crime branch againts gowtham trader You please provide proof of all other ids where to deposit my 49000.
Claimed loss: 49000
You provider cheat with us used my UTR Self Account you dont blame i am deposit monthly 10 to 15lac Every month why i am this froud Your Agent Used self and blame my self You give other account All details
Name
Bank details
Ifsc
You are guniune So give other id withraw proof why you not give if you give proof i am complaint againt who is used my utr i case againt this person so please provide this all details
In your case, either you have multiple account and deposited to one of them, or you have shared your account data with someone else. It if impossible to be anything else in the scenario like this.
All the best,
The 1xBet Team
Replied
I am complaining about 1xbet withdraw in Bangladesh
Hello sir. I have withdraw in 23/10/2023 in 1xbet through bkash. Amount 10000 bdt.1xbet shows that the transaction success. But I have not get any money.
Player id [protected]. I sent lot of email in [protected]@1xbet-team.com. But I have not get any response. Please help me?
Player id:[protected]
Amount: 10000
Transaction id:[protected]
Date and time:23/10/2023 at 9.22 am
Payment method:bkash
Bkash number:[protected]
Attachment video and screenshot.
I have a withdraw problem.and i was complain in here.and complaint board sent me a whats number who can help me. And the number Was +[protected].now the point is this person asking me to give him 25% to solve my problem.now tell me what can i do.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Deposit did not credit or not arrived in my 1xbet account.
I deposit 2500pkr through jazzcash in my 1xbet account I send money through jazzcash through till payment to
Rajput computer [protected] (till number)
2 days passed and still this money not arrived in my 1xbet account
I kindly request you please solve my this problem as quick as possible
I also attached my account number and payment proof in the form of pictures.
My account number is ::: [protected]
Claimed loss: 2500pkr
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xpartner.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Misscalculation in my bet result,please fix it.
Bet slip number-[protected]
The result was mistake for yellowcard in las Palmas vs rayo volcano match.I have choosed under 5.5 yellow card in full time and it was 5 yellow card in full team.But in the app it is showing 6 yellow card.In Google and every other app it is showing that 5 yellow card and 1 red card happened.Please fix the lost and return back it to win.I have given the proof of it.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Withdrawal blocked
I have been using 1xbet for several months now and have never encountered any issues in terms of deposits and withdrawals before this good win. On Saturday 21st October, after a good win, when I tried to withdraw, they prevented me from. They are asking me to contact their security department for additional verification. I have sent what they asked for although some of the stuff is unreasonable. For example, they ask you to send a selfie with your id card and the email they sent, all clearly visible. The security department takes an eternity to respond and it's always the same generic message that drives me crazy: "Dear customer, all requests are processed in turn. We apologize for any inconveniences and kindly ask you to wait for notification to your e-mail." I have seen that it has happened to a many other people and they just try to stall as long as possible. It's really draining and stressful and am scared that they will steal my money as they did to many others. Please help me!
Desired outcome: Let me conduct my withdrawal and give me a time estimate how long the verification will take
As long as you are losing, everything is good. But try to win even once, they will instantly block your withdrawal and steal your money. They are literally thieves!
They will steal your money if you win, as simple as that. Don't bother sending a mail to their public relation thing, they will ask you for the complaint number but then you will never hear from them again. They owe me mental health, nights of sleep and days of not feeling terrible in addition to the money. Avoid at any costs!
They steal your money if you win!
probably most of the resolved issues have never been resolved but just marked so because the posters gave up
I mailed you, your security team, and contact team, and did not hear back!
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Deposit/ withdrawal for the second time
After filing my complain the first time the public relations team replied here and told me to email them to fix the problem. I sent them everything and they did not have anything to offer or help. You my deposit has been pending for 1 month and 2 weeks and my other withdrawal has been pending for 2 weeks. What kind of betting website is this? Thieving people like that. I urge anyone not to start an account here, they are very unprofessional and they steal the money so you’re better off using another website
Desired outcome: They did not help the first time. Very unprofessional website
Still nothing from the company. Its disgusting how you’re treating your customers
Thank you for getting back to us. If you provided an email to the Public Relations Team, be sure to receive an answer shortly from now
Best regards,
The 1xBet Team
true! same here.. crazy how authorities don't do anything and that they sponsor a lot of things!
Still nothing what a joke of a compnay
They are thieves, we need to sue them
Replied
Blocked my Account
They blocked my account without any reason with just some template massage.
Again we can see that you can play lose but never win, this is big scam company , 1Xbet is big scammers they do not even give a chance to explain something , I even share them my personal detail . I have just 165000 win there it is just 412$ and they decide to take this money from me also the 200$ that I charged my account . Even if they think that something is not ok why they are taking 200$ with I transferred them just 4 days ago . I am very sad that companies like this is still exist
Desired outcome: I want my funds back !!!!!!!!
I charge 200$ then play and win 412$ they blocked my account and not responding
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xpartner.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
same here
Replied
Security team 1xbet is scam site
Sir my gaming ID is [protected] When I lost money you did not issue document. When I won then you issued document issue. Now you are not helping a helpless person like me. After opening ID with all real documents you verified it but now. They are harassing me by stopping my withdrawal in the name of verification. I emailed all the documents to the security department and now they have not done anything. If you do this, no one will want to use this 1xbet who can tell.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
I and my husband had this exact same issue and it was not resolved for us, not until we involved a third party. It's really unfair. If you don't act fast, these companies will get away with your funds. These companies will treat even a very old customer badly then come out on socials with respectful responses to look good. You guys are very nasty and irritating.
My husband contacted and hired _ecobansecurities ,io_ to help us get all our funds in completely.
can you help me please? same here!
Replied
Deposit
I am one of your oldest customers and you still don't care I am sending emails again and again to do something as soon as possible or I will go to court Added 23000 via paytm on 25th of August at 7.04 pm And added 5000 yesterday again at 12.54pm Betting I'd is [protected]
And I sent written letter by bank tested pdf by bank
I sent my latest statement too
Please... enough is enough
Desired outcome: Give me it in my Betting account that's it
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
I and my husband had this exact same issue and it was not resolved for us, not until we involved a third party. It's really unfair. If you don't act fast, these companies will get away with your funds. These companies will treat even a very old customer badly then come out on socials with respectful responses to look good. You guys are very nasty and irritating.
My husband contacted and hired _ecobansecurities ,io_ to help us get all our funds in completely.
Replied
Fund not credit back
My Id no- [protected].Email- [protected]@gmail.com.My Bkash wallet number- [protected]…Date- 21/10/2023 Time- 2.52pm I deposit money 1200 taka to Bkash agent number- [protected].After in the app I have received messages that fund rejected by the agent but up to now I didn’t get my fund.Several times I have sent mail but no one replying.. Please solve my issue… Yaqub
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Amt has been transferred for depositing the amt but still now the amt has not been deposited to my id
Hiiii I have not received my deposit amt... I have tried contacting with customer support but they have restricted to chat n I have sent so many e mail but there r not helping me with my amt. Hers r all the details of that transaction.
Upi reference number:- [protected]
Date of deposit:- 22-10-2023
Time :- 01:53
Amt :- 1000
Account Holder name:-Mirza Hussain Baig Z
Gaming Account number :- [protected]
It has resolved thank you 1xbet support team
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
