Zaxby's’s earns a 1.2-star rating from 3 reviews and 396 complaints, showing that the majority of chicken aficionados are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Wait time / zalad
We were told we would wait 7 minutes for our food through the drive thru. We ended up waiting 37 minutes that's when I walked in. I was told they already brought out my food. Turns out they gave my food to someone else. When we finally got our food they got my salad wrong. How do you get a salad wrong? Needless to say I will not be going back to that Zaxby's.
Read full review of Zaxby'sCustomer service
Manager very rude me is Brittany she rolled eyes and got very aggressive and loud did not want to give me the correct order, I will never go back to that Zaxby's
I am complaining about my free kids meal not being honored. And how rude the Manager was toward myself and the employees.
On Saturday July 17, 2021, I went to Zaxby's on Hwy 85 In Riverdale and placed my order via drive thru. I spoke very clearing when placing my order and asked for the Free Kids Meal last, to make sure this Zaxby's honored it. When I approached the window, I gave the employee my debt card and she handed it back to me with my receipt. I looked to make sure my...
Read full review of Zaxby's and 1 commentManagement
I am an employee at Zaxby's in Gray, GA and I was recently suspended for getting a grilled house salad. The manager that suspended me said that in the previous meeting he said we could only get 3 meals and salads are not one of them. In the meeting he did say during the week days there were only 3 meals we could get but he also stated on the weekends we...
Read full review of Zaxby'sUnlawful Profit Motive For Taxation Purposes
I'm a consumer in the Greenville, N.C. area. My complaint is your company's acts of unlawful activity involving intentions to obtain profit motives and taxation seemingly appropriate for business which is illegal. This motive directively pertains to my life in real time. The advertisement from your promo prop at one of the designated locations is proof towards this. From a reliable source a photo of your limitied advertisement was posted on line 7 months ago. The acutal first photo of the same was posted before July 12th, 2020. The purpose of this complaint is for your corporate executives violated my rights without my permission by using this as a commercial publicity stunt and not consulting me, the victim. If this limitied promo isn't removed by an subjected timeframe (immediately) legal action will be authorized by law. Thank you.
Desired outcome: For the removal of current promotion immediately or recieve authorization appointed by a court of law.
Service
Would not take my rewards app or said they could not give me my rewards for a $34.76 order did not have a sign saying so or explaining reasons
Employees
On Saturday June 26, 2021 I went thru the drive thru at 7:12 p.m. according to my receipt. I first ordered two Cobb salads and were told they had none, so I changed my order to #2, 3 #3's and a kids meal. She told me my total. I arrived at the window and paid. When they handed me my drinks I realized a drink was missing. I attempted to get their attention...
Read full review of Zaxby'sEmployee's rude disrespectful actions/yelling at me
I am writing about a horrible, unnecessary experience that had at store. I was disrespected. I want to know what the corrective action is. I'm sorry if I am misspelling his name, Unless he's the owner or a regional manager managing multiple locations, I don't want to hear from Phillip. I want to hear from someone else. On Sunday, June 20, 2020, at approx...
Read full review of Zaxby'sService
The wait at this place is ridiculous and the fact that you can't go inside is even more ridiculous half the time I come here I have a trailer and can't get through the drive thru. Hire more people and open up the inside. It shouldn't take 45 minutes of sitting in a drive thru every time I come here to get your food. Great food just get faster it's a fast food restraunt
Read full review of Zaxby'sRude service.
I visited the Americus, Ga. store on May 27, just after 1:00P.M. At the drive thru, I made my usual order of the House Salad and a large tea, NO ICE. At the window, I rec'd my food and tea with ice. I made them pour it again. A very large, older black woman stuck her head in the window and stated that I should have requested no ice so she wouldn't have to...
Read full review of Zaxby'sNo in restaurant dining
I went to the Wilkesboro NC restaurant today May 23 and the doors were still locked. Why are they not opening the doors. There is no excuse. We went through the drive thru and only 3 cars in front of us and we waited from 1:12 pm to 1:40 pm and I told the girl at the window that we didnt even want our food now. That Our food costed to much not to be able to sit down in the restaurant and enjoy our meal. We didnt want it anymore, and we drove off.
Desired outcome: Open the dining room. The cdc and governor opened things back up. No excuse.
My cookies
I order cookies from west Lucas st and they said it will be 15 mins i get up to the store they tell me they never put them n the oven and had to give me a refund or wait 25 mins when they told
Me 15 mins the first time and they didn't even have any cookies cook for me to buy what they had up they every time I go to them to order cookies they do this I'm tired of this
Boneless family meals
Boneless wings were hard as rocks. Even teenage boy could not eat them. Will not be back, that was $34.22 wasted. Very disappointed!! I was there on 04/24/[protected]@3:42pm, check number 4334. My server was Le'tavi, I have never had wings this bad anywhere else. I have been to a lot of Zaxbys, but this one is by far the worst. I will be letting everyone know to never eat there and about the horrible experience.
Read full review of Zaxby'sServices
I am so outraged about the unprofessional treatment I received in Memphis Tn on Hackscross. The business was not open to customers so ther had a young lady outside talking orders for drive through which was fine. However her unprofessional and rudeness was just unethical. First off her hair was past her behind and her nails were super long. Her pants were...
Read full review of Zaxby'sCustomer service
Dear Mr. McLeroy,
First let me say you have the best chicken I have ever eaten and, with the exception of today, the service has been excellent. I spend between $150 to $200 per month at your restaurants in the Knoxville, TN area. Today, 4/17/2021, I went through the drive through at store number 1503 at 11635 Parkside Drive, Farragut, TN 37934 at 1:41 pm, which is where I usually go all the time. I order the same thing every time, which is 20 Chicken fingers, two extra sauces and a basket of Texas Toast, which comes to $25.50. When I arrived home, I had the two extra sauces I paid for but did not have the four sauces that come with the order of 20 chicken fingers. Consequently, I had to drive back to store 1503 and again wait in a long line of vehicles to get the four sauces that the staff neglected to give me. They did so without so much as an apology. Upon returning home, I called the store and spoke with the manager Gary Cunningham, who did not initially give me his name. After I asked for his name and store number, he gave the information. After a long pause, he finally said he was sorry for my bad experience. Needless to say, I will continue to patronize your restaurants, but felt the need to express my displeasure over the service I received today. Respectfully Submitted, Samuel Bell, [protected]@gmail.com.
Desired outcome: That's your call.
Why is Zaxby's not open for inside dining? All your competitors are. And those are where I am now going.
Customer service
I visit Zaxby's in the town that I reside at least 5x a week. With my son being virtual, he likes to eat Zaxby's almost everyday. Today my experience with this Zaxby's location was something I did not expect. I am very keen on customer service anywhere I go! I went to the window and placed an order. After stating that I wanted a boneless wing meal with a...
Read full review of Zaxby'sWrong order.
I ordered 10 fiats of wings and the cook had messed up 2 orders before mine.. He ask me what was wrongi I told him I didnt order the meal just the wings j I was suppose to have 10 but only had 6. He looked straight at me and say whats wrong then slammed his hand on the counter like he wanted to hit me. The manager was standing right therebeside him.
Read full review of Zaxby'sService
As my husband and I pull up to the window at our local Zaxbys in Adel Georgia, I am completely dissatisfied in our trip. As we're pulling up we were discussing a complaint we read on Facebook, saying how the person shouldn't have done it ... WELL they were right. We pull up about 10 minutes before closing time Before 9:00 wait in line and many cars behind us ( money to be made) and finally tell us their closed ! Every place I've ever been even grocery store you don't close on a line. But every visit I make they never put everything in so we sit at the window and go through the box to see what they forgot, and on salads, about everything ! It's very disappointing because we are loyal customers. And can you please tell me why I can go to Valdosta and go in and every other place is open but not our Zaxbys. You're company is losing a lot of money to be made in Adel right off of I75 my name is Debbie Heitlauf [protected]@yahoo.com 2918 Hutchinson Parrish road Adel Georgia 31630
Desired outcome: Not good
Prices
Good morning,
Let me start off by saying I love this restaurant and I love the salad. My concern in every time I purchase a cobb chicken salad with 2 extra tenders, I am being charged a diff price. I must say I go there at least 4 times a week for your salad. It is awesome. I went yesterday and my charge was $12.37. I went today, it was $12.87 and I went last week and it was $12.81. I don't mind paying whatever I purchase but the prices seem to fluctuate. Attached you will see a copy of my most recent visit.
Desired outcome: to be charge the correct amount for what i purchased
The services and the order in tired of this stuff.
Yes I have had problems with Zaxbys rather be the one on Clemson Boulevard or the one at 28 they get too fast of a hurry dinner ordered wrong then this past week I talked to a lady named Heather on Clemson Boulevard she was nice and she replaced my order okay when my husband goes to pick it up today after I done talked to the manager on duty and she done...
Read full review of Zaxby'sOverview of Zaxby's complaint handling
-
Zaxby's Contacts
-
Zaxby's phone numbers+1 (706) 754-1122+1 (706) 754-1122Click up if you have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number 1 1 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number+1 (866) 892-9297+1 (866) 892-9297Click up if you have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number+1 (866) 447-2745+1 (866) 447-2745Click up if you have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number+1 (615) 604-3505+1 (615) 604-3505Click up if you have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number100%Confidence scoreSummer Internship
-
Zaxby's emailsguestservices@zaxbys.com100%Confidence score: 100%Supportjobs@zaxbys.com85%Confidence score: 85%Hr
-
Zaxby's address1040 Founders Blvd., Athens, Georgia, 30606, United States
-
Zaxby's social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Zaxby's contacts
Most discussed Zaxby's complaints
serviceRecent comments about Zaxby's company
Employment issues
The Barking Frog
1 review
Baja Fresh
15 reviews
Wimpy International
136 reviews
Go Foodie Online
5 reviews
Au Bon Pain
12 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.