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Bad greens and hair in salad
Hi, I ate at Zaxby’s for lunch today in Forest City, North Carolina. I usually get a salad and lately every time I’ve eaten there I have to really pick through the greens. There’s a lot of brown pieces and slimy old pieces. Today was probably the fifth time it’s happened, pretty consecutively (I’m a music teacher and travel to Forest City once a week. A...
Read full review of Zaxby'sChicken club sand meal
Placed my order @ 12:45 PM, this order was at drive thru window. I did not have a long wait for order, staff very friendly. I get my order home and I am assuming that I was getting a breast on Sandwich. It was not there was 2 or 3 chicken tenders! This is not at all acceptable for $8.49! Then I look at my order ticket that is almost unreadable for a phone...
Read full review of Zaxby'sSupervisor using perfanity
Hello Mr. Seth Reed
My daughter Jakira Belle and son Jakeem Williams are employees at the Zaxbys in Douglas, ga. I went to zaxby to get my keys from my daughter and she told me that she's about to quit because your supervisor Kade has been cursing at her all morning. She asked him to stop cursing at her or she was going to call cooperate and he stated he didn't care because cooperate can't do anything to him. This is not the first time he has done this but it continues to happen and that's not professional for a supervisor to talk to staff. Not only that several of the kids that work there have told me that they are having trouble with him. And this is most definitely not acceptable. Now I'm coming to you because I feel like he needs to be fired because for one unprofessional language. If nothing happens after I have complained to you I will be filing this kind of work ethics with the EEOC. So please contact me at anytime by email [protected]@yahoo.com or phone [protected]. I will appreciate it.
Desired outcome: Fired
The big zax snack
This past Saturday night I went to Zaxbys in Graham Nc ordered the big Zac snack meal. Got home ate it the next morning started vomiting with diarrhea and haven't stopped yet. I know it was food poisoning. It was the chicken tenders my friend had the fries with me along with the fried mushrooms no problems. I have missed work behind this problem! Need some answers quick!
Read full review of Zaxby'sProduct
We spent $32 n some change for 2 of us to eat Zaxby's and I don't mind paying that's bc Zaxbys has always held much more than standard quality of their food but tonight all of our fries are old and hard n cold and my zalad wasn't even edible the lettuce is wilted and few pieces brown and it taste so old and nasty I am so disappointed! I had been waiting for like a week to get my most favorite salad n the world and now I'm having to make us a whole new dinner after paying over $32 For dinner and it goes even beyond the fact the food was awful and we wasted our money it threw our whole entire night schedule off bc I had to cook us dinner I mean I don't even . Complain but this was ridiculous
Desired outcome: A new fresh order
Poor Management of a General Manager
As a a manager, Management should be taught differently. The GM ( General Manager) should have companionship on every employee life and health. I do understand some stores may be short staff, However overworking an employee is not right. for a General Manager state that the employee do not do nothing for the store. However, every Zaxby's employee works hard and work hard to help out the store. I believe if they are going to help out, they should be served equally to having a rest day or call out for over working and coming home late or in the morning.
Desired outcome: New Management or new rules.
Zalad
After ordering 2 house zalads yesterday from the drive thru, we got home with our order and one zalad has (2) live flies in it. Obviously it went in the trash. We didnot return the zalad to the Sherwood, Ar store bc of time involved in the traffic right at rush hour. I feel like We are owed a gift card from this store for the unsanitary conditions and employees not checking orders b4 its handed to customers. What has happened to the quality of service we have gotten used to from this store. The microphone at the drive thru is awful and the employee cannot hear not customer can understand the speaker. This store needs a renovation. I wonder how many unsuspecting customers have had flies in their food. Im totally grossed out!
Desired outcome: Refund of house zalad.[protected]@gmail.com
service
on 10/12 ck # 2650
29 Hwy 138 West Stockbridge ga,
128 Chataya
Was very hate full &rude she was having trouble with the computer
she yelled for MRS. JOYCE TO COME HELP NOW !
SHE SHUTTS IT DOWN AND TOLD HER TO REBOOT IT.
AFTER WAITING A FEW MINS WATCHING HER DO NOTHEN BUT TALK TO OTHER EMPLOYEES A FEW MINS JUST STANDING THERE . ASKED HER TO CHECK IT AGAIN.
SHE THEN SAYS IF YOU DON'T LIKE IT GO THRU THE DRIVE THUR!
SHE YELLED AT JOYCE TELLING HER TO COME WAITE ON US THAT SHE WAS NOT GOING TO.(4 OTHER CUSTOMER WHERE ALSO STANDING AND WAITING )
I DON'T KNOW IF JOYCE IS A Manage or not but no one should be a talked (yell) like she was . Please get with Joyce she can tell you a lot more
If I had to let Chataya Waite on me I would not go back
and I eat at zaxby's a few time a week
slow service
This zaxby location at the 3401 US-21, Fort Mill, SC 29715 is the worst i have seen. Waited more than 35min drive thru. It took more than 5 min per customer. Unacceptable for such slow service.
3 employees with no mask at all only one person
i went to do orders and could see 4 employees from window..3 with no mask at all..talking.. the only guy with mask was the one focused at his work, , all other 3 in window talkin and no mask at all serving food.. i made an order over $50, , im a regular customer and come here a few times a week with orders over $50
Desired outcome: sadly is this the only zaxbys i like to buy salad
Online Order
On July 7, 2021, I accidentally ordered a 20 piece chicken finger family in addition to my order for a total of $59.76, Chk 1674 at 12:05 pm. I called the restaurant in Gibsonton, FL and spoke with the manager. He said he would cancel the order and I will receive a refund in 3 to 5 business days.
My credit union, GTE, charged me $59.76 for chicken I never received. I filed a dispute with my credit union on July 16th. However, without proof that I cancelled the order, GTE will not refund my money.
This is not right. I want a full refund of $59.76.
I can be reached at [protected].
Thank you.
Linda D. Jones
Desired outcome: A full refund of $59.76.
No clear indication that dining in was not an option
After I started hearing the advertisements for the southwest chicken salad, I just had to try one. I live in Kingsland Georgia so I visited the Zaxby's location at 1377 King Ave. I ordered the southwest chicken salad and a sweet tea. I took the order and turned around to see that the dining room area was closed however, there were no signs inside or...
Read full review of Zaxby'sMy meal
I asked for boneless wings with 2 sides of ranch and a regular fry. I got 1 ranch and no fries- when I went back I was told I never said that and have to pay again and wait in line.
I love zaxbys but this is the second time it's happened and my first complaint and I didn't think it was much an issue then I payed twice for soemthing I never got so I'm a little irritated
Food
Today I ordered a zalad and was so disappointed especially when the cost was $11.45!
The food was thrown in the to go container, I ordered the house zalad and there were many vegetables missing. The dressing packets had grease all over them.
Very disappointed! I wish I had taken a picture but was so limited on time.
Desired outcome: Refund
Service
I received a Zaxby's correspondence welcoming me to "The Zaxby's Mail Club". This correspondence included a coupon which is part of the correspondence itself. The coupon portion of the correspondence states: Bring in this card to receive a FREE sandwich meal". I have taken this correspondence to three Zaxby's Restaurants in Jefferson County, Alabama where I live and none will honor it! I guess I will just with such confusion among the restaurants I will just keep going to Chick-fil-A for my chicken sandwiches, Never had a problem there, not once!
Frank L. Tapley, [protected]
Desired outcome: ASAP
Product service
At ft benning zaxbys approximately 1340 i Thursday 29 2021 i ordered a number 1 meal with a cherry coke. When received my drink. I noticed too much ice. So requested a drink with light ice. She replied that she couldn't take the drink back. Then she asked me if i was going to order another drink. I said no. Now was willing to pour it out or what ever. Other Fast food establishment will give another drink to replace the first. I understand there are covid rules in place. However all i wanted was a drink with light ice. I do not appreciate this employee treating me with disrespect. I am disappointed that this behavior occurred on a military installation.
Desired outcome: Better service
Wait time / zalad
We were told we would wait 7 minutes for our food through the drive thru. We ended up waiting 37 minutes that's when I walked in. I was told they already brought out my food. Turns out they gave my food to someone else. When we finally got our food they got my salad wrong. How do you get a salad wrong? Needless to say I will not be going back to that Zaxby's.
Read full review of Zaxby'sCustomer service
Manager very rude me is Brittany she rolled eyes and got very aggressive and loud did not want to give me the correct order, I will never go back to that Zaxby's
I am complaining about my free kids meal not being honored. And how rude the Manager was toward myself and the employees.
On Saturday July 17, 2021, I went to Zaxby's on Hwy 85 In Riverdale and placed my order via drive thru. I spoke very clearing when placing my order and asked for the Free Kids Meal last, to make sure this Zaxby's honored it. When I approached the window, I gave the employee my debt card and she handed it back to me with my receipt. I looked to make sure my...
Read full review of Zaxby's and 1 commentManagement
I am an employee at Zaxby's in Gray, GA and I was recently suspended for getting a grilled house salad. The manager that suspended me said that in the previous meeting he said we could only get 3 meals and salads are not one of them. In the meeting he did say during the week days there were only 3 meals we could get but he also stated on the weekends we...
Read full review of Zaxby'sAbout Zaxby's
The menu at Zaxby's is centered around their signature chicken fingers, which are hand-breaded and cooked to perfection. Customers can choose from a variety of dipping sauces, including Zax sauce, honey mustard, and ranch. In addition to chicken fingers, Zaxby's also offers wings, sandwiches, salads, and sides like crinkle-cut fries and onion rings.
One of the things that sets Zaxby's apart from other fast-food chains is their commitment to quality ingredients. They use only fresh, never-frozen chicken, and their salads are made with a variety of fresh vegetables. Zaxby's also offers a range of healthier options, including grilled chicken sandwiches and salads.
Another unique aspect of Zaxby's is their focus on customer service. They pride themselves on providing a friendly and welcoming atmosphere for their customers, and their staff is trained to go above and beyond to ensure that every customer has a positive experience.
Overall, Zaxby's is a great option for anyone looking for delicious, high-quality fast food. With a wide variety of menu options and a commitment to customer service, it's no wonder that Zaxby's has become such a popular chain across the United States.
Zaxby's Customer Reviews Overview
Many customers have raved about the delicious chicken wings, tenders, and sandwiches that are served at Zaxby's. The food is often described as being fresh, flavorful, and cooked to perfection. Customers also appreciate the variety of sauces and seasonings that are available to customize their meals.
In addition to the food, customers have also praised the friendly and attentive service at Zaxby's. Many reviewers have noted that the staff is welcoming, helpful, and efficient, making for a pleasant dining experience.
Overall, Zaxby's has received high marks from customers who appreciate the quality of the food and the excellent service. Whether you're in the mood for a quick bite or a full meal, Zaxby's is a great choice for delicious chicken dishes.
Overview of Zaxby's complaint handling
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Zaxby's contacts
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Zaxby's phone numbers+1 (706) 754-1122+1 (706) 754-1122Click up if you have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number 0 0 users reported that they have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number Click up if you have UNsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number+1 (866) 892-9297+1 (866) 892-9297Click up if you have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number 0 0 users reported that they have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number Click up if you have UNsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number+1 (866) 447-2745+1 (866) 447-2745Click up if you have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number Click up if you have UNsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number+1 (615) 604-3505+1 (615) 604-3505Click up if you have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number 0 0 users reported that they have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number Click up if you have UNsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone numberSummer Internship
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Zaxby's emailsguestservices@zaxbys.com100%Confidence score: 100%Supportjobs@zaxbys.com85%Confidence score: 85%Hr
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Zaxby's address1040 Founders Blvd., Athens, Georgia, 30606, United States
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Zaxby's social media
Most discussed complaints
General manager sexual harassed and wrongly termed me 7 (opinions to this review) service 6 (opinions to this review) sexual harassment and inappropriate items 4 (opinions to this review) Unfair employment 2 (opinions to this review) Salad’s 1 (opinions to this review)Recent comments about Zaxby's company
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