Red Robin
reviews and complaints

#041 Red Robin, order 1010042, date 1/27/24, Guest St-3313

I ordered on line, made my selections and entered my gift card nimber and pin.

It didn't give me a $25 credit on my order when I clicked on pay.

When I went to pick up my order it still had not been credited to my order and the person said he couldn't give me a $25 credit for the gift card. He kept telling me he was confused why it didn't register on line and I told him I put it in and I guess it didn't accept it then. But at the resturaurnt it shoud be deducted then (I had it with me and showed it to him) He said he would have to see the manager. No manager didn't come to his aid she told him they couldn't do it and to use the gift card at the next visit. I asked to see her and he said she was leaving for her home and another guy who said he was a manager turned me away with the same excuses. I've been in other resturaunts before and if there was a mistake on the bill they would credit right there. I felt cheated and ignored by a real manager. I got home and because the ordeal with the gift card took so long my food was cold and to top off the very bad experience, the meat in the burger was very rare. I feel this could have had a simple solution.

I am disapointed with Red Robin for their lack of concern and the web site not getting my order payment correct by entering the $25. gift card amount.

I was refused getting to use my free burger with purchase due to company rules that force people to interact with people who could carry sickness and get someone sick, also the service is horrible and can't see wanting to sit for 45 min to get my burger that should only take 10-15 min to cook and prep and be out to me and tip someone who ignores me and force to dine in with all the issue I stated

On 01/28/24 went to redeem my birthday reward was not comfortable with dinning in as I was recently sick and concerned with being sick again ,Apparently, no one seems to care that the deadly virus people are still spreading all the time and refusing to protect patrons of an establishment so you have recently had an exposure and am concern with getting exposed again,

On December 13, 2023 at noon, my husband Rodney and I drove about 20 miles to the Red Robin nearest to us to get a burger and some endless fries. The Red Robin was closed!

We were very disappointed.

Please consider providing us with some compensation for this awful inconvenience. Coupons for a couple of burgers, some fries, some drinks and desserts would be very much appreciated.

November 17, 2023 6:00 p.m.

We went there tonight for my birthday free burger reward. When they gave us our check - I gave them my rewards phone number. They came back and said they couldn't pull up my rewards. We waited over 30 minutes for them to figure out how to give us our reward and they couldn't. They told us to contact the corporate office. Check # 10004 6:45 p.m. Table 115/1

Please let me know how you are going to resolve this.

Thank you,

Barbara DeHaut

[protected]@aol.com

Your fish in the fish and chips item was the best fish meal to enjoy. A long time ago you changed the fish to the square hard no taste fish without any notification of the change. I bought it unknowingly and have never bought it since. I should have returned it and ordered something else, however my favorite meal was the Fish and Chips.

The new fish tastes like cardboard and has absolutely no Cod Fish flavor.

I sure wish you would go back to the tasty Cod Fish you once had, so the Fish and Chips would be good again!

I arrived at the location at 5:30 PM. The happy hour was advertised at 3 to 6 PM. I ordered our meals an appetizer. The appetizer tasted disgusting, it was deep-fried with onion rings when I had ordered pretzels. It had a weird taste, so I requested for a different one. The second batch came back the same.

I was not honored the happy hour appetizer nor the milkshakes. When I questioned my server, she said the manager discounted it, and I asked her to please total it up to see how it adds up to regular price. She could not explain and I was charged regular price, I will not be returning to this location ever the manager did not seem to care, server approached him, and he just walked away I may be reached at [protected] or [protected]@gmail.com

I went to get my free burger that I"ve earned, the girls saw it she said you good to go, walking out the door the manager yells at me to come back he said I have to pay he doesn't see the reward he was giving me a hard time so I gave my card, came home the reward still there in my acct. I was aggravated! customer is always right! I want to be compensated I want a refund!

Yesterday, Sept. 22, 2023 My wife and I had lunch at the Red Robin in Renton, Washington. I ordered, my favorite, fish and chips. When they arrived they were over cooked and dry. The fries were small and not your steak fries. My wifes hamburger was what I would expected from McDonald's not Red Robin. I have been going to Red Robin since you first opened and this was not our first bad meal at Red Robin, but I assure you it will be out last Chk 430008. Total $52.54

Roger H. Prengel

On 9/16/23 My family (Alec Daujotas) & I went to the Red Robin in Kenosha, Wi, to Celebrate my Birthday. Once seated the server took our food order. it was ready & served quickly & efficiently by our server. But the food was not the Quality from which we have had in our Previous visits to the same Red Robin. The lettuce was not fresh at all, Tomato was hard & crunchy, and our fries tasted as they were cooked & sitting for an extended period of time. The server was great, My Wife mentioned it was my Birthday, he did not even acknowledge the fact. We spoke to the Manager bout not receiving a Birthday Coupon, like we did last year. The Manager said "We will see what we can do". My meal was $15.99 & my Wifes was $10.99. After waiting 20 mins., the bill did get adjusted but only $7 was taken off, But the Manager stated that my meal would be taken off, $15.99., than when arriving home & looked @ our Bank Statement, it looked like there had been 2 charges - One for $69 pending & $62 that had been processed.

It figures a new CEO comes in and absolutely ruins Red Robin — you have ruined the hamburgers! The best part of Red Robin was the awesome charbroiled taste and also there are no sesame seed buns anymore? The buns we can handle, but the hamburgers losing all of their flavor as apparently fried now? This is the worst decision and will be fatal for your company — we are lifetime Red Robin lovers and we will never, I mean never order your food again with these horrible burgers with no flavor — this decision will make this company go out of business guaranteed unless you fix it back to proper charbroiling.

Sincerely,

Very dissatisfied customers

Today made the 2nd time we have left Red Robin in Farragut TN without eating.

We stopped to eat at 2:30 p.m. on Saturday afternoon. After scanning the dining room I noticed there was less than 20 people in there and no one waiting. After telling the host that it was a party of two he said you may sit at a bar top now or it will be a 40-50 minute wait. I was totally surprised because there were empty tables all over the restaurant. We decided to go into the bar area and chose a high top table. A waitress came over and said this area is closed but you can sit at the bar. I told her we were not going to sit at a bar and eat our lunch so she proceeded to tell us we would have to go back to the lobby and wait. I told her if we had to wait 40-50 minutes in a nearly empty restaurant then we would just leave. This is totally unacceptable and I seriously doubt we will ever eat in this restaurant again. It's a shame because this use to be our favorite place to get burgers.

Today Aug 14 2023 location Kamloops BC Canada. We came in to have lunch at approx 1:30 PM, my wife ordered a bacon cheese burger with a chocolate milk shake, I ordered a Teryaki Chicken burger with a chocolate milk shake we both asked to have our shakes delivered with our food. We waited for approx 20 minutes when our burger and chicken burger were dropped at our table with zero communication from what appeared to be the assistant manager a young east Indian woman. My wife looked at her Burger and it was clear that there was black as coal charcoal hanging out the side she opened the burger and it was totally burned black as coal... I opened my chicken burger and it was the same not quite as badly burned as hers but burned. We sent them back I walked up to the servers area and asked to speak to a manager and the same young lady who dropped the food off and walked away approached me and asked if she could help me? I showed her the burger and asked how any one could for starters let this out of the kitchen, and then even worse bring it to the table. She just looked at me with a blank expression then said we will get a new one started. I also asked about our milk shakes then I asked our server for the shakes again, she responded that she would get right on them... never did. We sat there for approx 15 minutes and found out the couple behind us had been delivered a BAD burger also they dropped a plate of potato chips off for my wife she looked at them and said I just want to leave! So I asked for the manager she came out looked at my burnt chicken burger that was still sitting at our table and said sorry, I told her sorry doesnt cut it we are leaving and wont be back... ever. She had the nerve to say she would take care of the bill... REALLY all we had eaten was my fries. It is really a sad day to see one of our favourite restaurants being run into the ground by lackadaisical "managers" and staff

On August 10th 2023 I went to Red Robin and ordered my usual: impossible burger, no cheese, gluten free bun.

I always have had a great experience, but I’m appalled at this one. I’m a vegetarian and haven’t had meat in years. I love impossible burgers and they’re obviously not the same tasting or looking as meat. Well this time I ordered the usual, and I was brought out what was clearly a normal burger. They but the flag in it that said it was an impossible burger, but it was meat. It wasn’t a normal impossible burger that’s shaped like a puck, this was beef that had been squashed into a large puck shape. It didn’t even fit the burger, it was overflowing. I looked at it and thought it looked wrong, but took a bite anyway. It was beef. I told the waitress this was meat and she said she’d take it back and ask the cooks. The cooks lied and said it was an impossible burger, and that they had just pounded it down. I was quite angry. I don’t know what they were thinking, but I’m disgusted with the behavior. If they couldn’t give me an impossible burger they could have told me and I would have ordered a salad. It is funny that they were careful with the gluten free bun, but decided on beef for a vegetarian.

Went to RED ROBIN on Nazareth Rd in EASTON PA ON 8-16-23 around 8pm with my family. We didn’t have a good experience. The employees in the kitchen were very load and there was a lot of swearing. The door was wide open. Honestly it sounded like a party-very unprofessional. I asked to speak to a manager. When she arrived I was surprised. She was right along with them behaving the same way. She said she would “take care of it”. I honestly can’t believe this situation. Something definitely should be done to correct this unprofessional behavior. I doubt I will be back.

Food and beverage not to standard coffee was extremely cold and the fish dinner the cod battered fish was not fully cooked The sweet potato fries was cold and soft/ wilted the server was very kind and after complaining about cold coffee she did bring me a hot cut After I got the food I could understand why the restaurant is not well managed and didn’t complain to management very poorly run establishment will not go again there

Red Robin

35858 Detroit Rd

Avon Oh 44011

Date: 07/12/2023

Time : 2:52 PM

on Sunday as my husband and I frequent Red Robin in Washington Pa. I experienced poor customer service... I was due for a refill on the fries in which my first order was not hot enough... ok I said I am not going to complain I will get a fresh order when the girl asked... 20 minutes later and still none... checking in the kitchen she said... really... this is probably the most common food on the menu at a burger place and the kitchen did not have any ready! Our server was more interested in the other tables than taking care of us... after we were completely done with our lunch she came over and again and said still checking! I had enough... this is poor service I told her... she was taken back when I told her that... it was her job to get to that kitchen and take care of why my fries were not ready after 20 minutes and who wants them when you are done with your meal... terrible service... such a lack of importance... very dissapointed... we usually have good service and always eat in the bar area and have server that is so nice and provides great service... if your kitchen is the problem it needs to be addressed along with the server and what her job is.

When we arrived at the restaurant at 11:15 for my birthday dinner, the hostess asked for how many. We told her two. My husband is using a cane and she took us to the farthest table from the doorway and one that we had to step up to get into booth instead of a table on the level floor. He wouldn't be using a cane just for SHOW! His balance in stepping up and down places has not improved 100% yet. There were only 3 tables/booths taken. Please train your hostesses to pay attention to the handicapped customers and treat them with respect.

Our waitress was friendly at first. We ordered sandwiches and salad as our side and requested the salad before sandwiches and she did that. When our sandwiches came, it had a whole plate full of salad - we did not order second salads. It left no space to eat our sandwich on our plate. We had requested extra napkins and were given one each. This happend twice. She asked if I wanted more water and I told her in a few minutes. She never did bring the drink. When she returned with the bill, we mentioned it to her and she told use we needed to tell what time we wanted the drink brought! We did not receive a ticket to keep after the payment was made. She walked away with it. She is not a new employee, has been there a couple years.

Please go over the methods brought to your attention with your staff and hopefully next time things will be better. I will be prepared to let the waitress know exactly what time I want a refill. As far as seating, I don't know how to handle that because when we asked for a different one, she said she couldn't but then the next couple got one closer and on the level floor.

Thanks for your time.

Man, let me tell you, my experience at Red Robin was not great. I mean, I walked in and was completely ignored by not one, not two, but FIVE employees! Can you believe that? No "hello," no "how can I help you," nothing. I was just standing there like a lost puppy waiting to be seated. And when I finally did get someone's attention, they treated me like I was just there to pick up a delivery order. I mean, come on, I'm a paying customer, show me some respect!

I've been to this place before and had a great time, but this time was a total letdown. Some of the staff did have smiles on their faces, which was nice, but that doesn't excuse the fact that I was completely ignored for what felt like an eternity. I get that waitressing is a tough job, but at least acknowledge the people who are coming in and let them know you'll be with them shortly.

Anyway, enough of my rant. I came to Red Robin because I was craving something delicious, and I'm hoping that the service from here on out will be better. On a positive note, they do have Coke Zero Sugar, which is a huge plus for me. So, if you're looking for a tasty meal and don't mind potentially being ignored for a bit, give Red Robin a try.