SUBMIT A COMPLAINT

Zara.com Customer Care Service

1
Complaints318
Pending0
Resolved1

Zara Espana, S.A.

Avenida de la Diputación s/n
Arteixo
Spain - 15142

Customer Support Phone Numbers

1800 800 080(Ireland) 2 2
8800 333 6430(Russia) 1 0
800 050 1020(India) 3 5
1800 189 272(Malaysia) 1 4
1800 011 136(Thailand) 1 0
1800 853 4389(Mexico) 1 2
+34 900 814 900(Spain) 2 4
+1 855 635 9272(United States) 3 4
+1 877 550 1108(Canada) 2 5
+44 207 851 4300(United Kingdom) 3 0
+61 293 767 600(Australia) 2 0
+43 800 216 277(Austria) 1 0
+32 80 081 148(Belgium) 1 0
+45 80 347 622(Denmark / Norway / Sweden) 3 1
+370 52 390 802(Estonia / Latvia / Lithunania) 1 1
+49 800 589 1603(Germany) 1 1
+33 805 542 062(France & Monaco) 1 0
+39 800 924 600(Italy) 1 0
+31 205 305 660(Netherlands) 1 0
+351 800 202 600(Portugal) 1 0
+41 800 561 660(Switzerland) 1 0
+90 444 5952(Turkey) 1 0
+86 400 821 6002(China) 2 0
+852 30 188 400(Hong Kong) 3 1
+81 120 713 777(Japan) 3 0
+63 28 908 035(Philippines) 1 0
+966 14 350 000(Saudi Arabia) 2 0
+65 800 852 6134(Singapore) 2 0
+27 113 021 500(South Africa) 5 10
+82 804 790 880(South Korea) 1 0
+971 43 011 000(United Arab Emirates) 2 4
+54 232 055 5100(Argentina) 1 1
+55 112 101 1900(Brazil) 1 2
+1 212 754 1128(United States) 1 0
+44 207 851 4301(United Kingdom) 2 1
+1 514 868 1522(Canada) 2 0
United States
500 Fifth Avenue, Suite 400, 
10110 New York, NY
 
United Kingdom
Lumina House, 89 New Bond Street, London, W1S 1DA

Canada
1200, McGill College Av. - Suite 1550, H3B 4G7 Montreal (Quebec)

Australia
75, Castlereagh, Level 6, Suite 6.02 NSW, 2000 Sydney
Fax: +61 293 767 648

Austria
Kärntnerstrasse 11 / Top 6, 1010 Vienna
Fax: +43 151 279 1433

Belgium / Luxembourg
Rue du Marais, 49-53, 1000 Brusells
Fax: +32 22 210 290

Cyprus
24, Solonos Street - P.O. Box 4715, 1303 Nicosia
Tel.: +357 2276 1111
Fax: +357 2276 0888

Denmark / Norway / Sweden
Vasagatan 11 - Piso 7, 111 20 Stockholm

Germany

Mönckebergstrasse 11, 20095 Hamburg
Fax: +49 403 096 2240

Greece
59, Stadiou Str., 105 51 Athens
Tel.: +30 21 0324 3101
Fax: +30 21 0324 3127

Estonia / Latvia / Lithunania
Kirtimu Street, 51, 02244 Vilnius
Fax: +370 5239 0800

France / Monaco
80, Av. des Terroirs de France - 6 Immeuble Garonne, 75012 Paris
Fax: +33 155 788 950

Ireland
5th Floor, Hainault House, 69/71 St Stephens Green, Dublin 2
Fax: +353 1407 0715

Iceland
Hagasmari, 1, 201 Kopavogur
Tel.: +354 693 8000
Fax: +354 522 8001

Israel
1 Yoni Netanyahu Street, 60200 OR Yehud
Tel.: +972 35 387 855
Fax: +972 36 340 077

Italy
Largo Corsia dei Servi, 3, 20122 Milan

Netherlands
Nieuwezijds Voorbugwal, 305, 1012 RM Amsterdam
Fax: +31 205 305 663

Portugal
Av. Fontes Pereira de Melo, 49 2º Izquierda, 1050-120 Lisbon
Fax: +351 213 183 950

Russia
Presnenskaya Naberezhnaya 10, Bussiness Centre “Naberezhaya Tower”, Block C, 28 Floor, 123112 Moscow
Fax: +7 495 643 1353

Switzerland
Rue Louis d’Affry 6, 1700 Fribourg
Fax: +41 263 501 661

Turkey
MM Plaza : Nispetiye Mah. Aytar Cad., Başlık Sokak № 3 Kat:4, 34340 Levent - Istanbul
Fax: +90 212 386 8232

China
31F, Shanghai Longemont Yes Tower, № 369 Kaixuan Road, Changning District, 200051 Shanghai
Fax: +86 216 228 9051

Hong Kong
Suite 3402-05 - Tower 2 - The Gateway 25 Canton Road - Tsim Sha Tsui - Kowloon, Hong Kong
Fax: +852 2956 3866

India
Building-9A, 15th Floor, DLF Phase 3, Gurgaon 122002, Haryana
Fax: +91 12 4497 3510

Japan
Fujiwara building 6F, 1-10-11, Ebisu-nishi, Shibuya-Ku, 150-0021 Tokyo
Fax: +81 364 158 078

Malaysia
Lot 691 Kompleks Hamodal 5 - Jalan Lagoon Selatan - Off. Jalan Kewajipan, 47500 Petaling Java - Selangor Darul Eshan
Fax: +60 377 839 963

Philippines
6/F Midland Buendia Building - 403 Sen Gil Puyat Avenue, 1200 Makati City
Fax: +63 28 996 189

Saudi Arabia
Al Hokair 1st floor - Al Ajlan Centre - Olaya Street - P.O. Box 359, 11411 Riyadh
Fax: +966 14 357 268

Singapore
190 MacPherson Road - Wisma Gulab, 02-00 - Singapore, Singapore
Fax: +65 68 404 342

South Africa
Level 19, Sandton City Office Tower 1, Sandton City, 2146 South Africa
Fax: +27 113 021 099

South Korea
20th Fl., World Trade Center, 159-1, Samsung-Dong, Kangnam-Ku, 135-729, Seoul
Fax: +82 234 139 899

Thailand
999/9, The Off. at Central World Building, Unit Nº 1908, 19th floor - Rama 1 Road - Pathumwan, 10330 Bangkok
Fax: +66 26 461 390

United Arab Emirates
Dubai Holding Group, Suite 242, Emarat Atrium, Sheikh Zayed Road, Dubai, UAE, P.O. Box 42020
Fax: +971 43 011 070

Argentina
Constituyentes y Soldi - Tortuguitas - Partido de Malvinas, 1667 Buenos Aires
Fax: +54 232 055 5109

Brazil
Alameda Xingu, 350. 24º Andar., Alphaville Industrial - Barueri - SP, 06455-030 Sao Paulo
Fax: +55 112 101 1901

Mexico
C/ Poniente 146, № 730 - Colonia Industrial Vallejo - Deleg. Azcapotzalco, 02300 Mexico D.F.
Fax: +52 555 078 2095
Plus

Zara.com Complaints & Reviews

Zara.com / service

Pa
Apr 23, 2019

My wife just purchased a blouse at this location. After paying for the purchase we thanked the saleswoman and instead of her thanking us for the purchase or for shopping at Zara she said absolutely nothing as if we were fortunate to have been shopping there. If it were up to me I would...

Zara.com / poor service, bad attitude from employee and left unassisted

Ni
Apr 23, 2019

I bought a shirt on the -19th of April -ART: 3427/271/800 -Size xs Found that shirt was incompletely sown, and received bad attitude from employee and told me to come on the 21 April - "will have the size" Phoned on the 21st, received an unclear service and left me unattended, went to store...

Zara / billionare amancio ortega neither delivered nor deposited donation cheque in my sbi account

Go
Apr 8, 2019

Hon'ble, Billionare Amancio Oretega as per will of his deceased former wife whose photograph is attached herewith selected me one out of 20 donation winners to improve the poverty as per detailed his wife's will letter herewith. As per letter this selection happened dated...

Zara.com / bent / squashed / crushed / pressed / greasy / dented / torn boxes

Cc
Mar 28, 2019

It is not the first time, not the 2nd time, not the 3rd or 4th time that my Zara delivery arrived dented / dirty with greasy stains with box corners compressed or torn or a part of the cardboard missing forming a hole...Needless to say, the contents inside are roughly shoved to one messy...

Zara Fashion Clothing / customer service

Ra
Feb 13, 2019

To whom it may concern I was very disappointed and shocked at the customer service I received today 13 february 2019 at the above mentioned store! Unfortunately, I lost my receipt and was trying to exchange a couple of shirts! I bought these for my friend for his birthday but they turned...

Zara.com / return policy of zara

Rk
Feb 10, 2019

Tax invoice 9183-63-s154500 Purchased 3 articles on 3.2.19. Item trouser purchased found oversize when checked at home after delivery. Size 34 and required 32. Removed all the tags while wearing at home. Informed store told about exchange and informed about removing all tags he said no...

Zara.com / very rude employees, unhelpful and lazy..

La
Feb 8, 2019

Your employees in the Florida mall store are extremely rude. They refused to give me their names or ID numbers to write a complaint. The girl laughed in my face as she tossed a shirt onto a messy sales pile. Ferdie was the manager...I found that out after about 10 minutes I spent waiting...

Zara.com / dress

Gi
Jan 28, 2019

Hi I bought a dress in La Rochelle in October this was bought for a trip in January to my friends party I wore the dress once and unfortunately the seam has completely split and frayed I love the dress I even bought green boots to match ., it is obvious there was a fault with the material and...

Zara.com / delivery service in sydney

Ch
Jan 24, 2019

Hi there, the company you use, TOLL for your Sydney deliveries has a bad reputation to start. I was home the whole day waiting for my parcel when I suddenly got an SMS saying attempt delivery but failed. Clearly they did not even try delivering. Order Number: 51661767448 There are way better...

Zara.com / return policy, lack of compassion

Ti
Jan 21, 2019

I was actually quite disappointed with the response I received, when I called your Gateway Store, concerning the return of 2 items. I had purchased a gift for my son, a pants and shirt, for his birthday. When I had purchased it I had asked for a gift certificate, and I was told that Zara...

Zara.com / terrible customer service

Ja
Jan 12, 2019

I've been a Zara customer for the past 15 years at various US locations during travel since there wasn't one in Michigan until this past year. I've ordered thousands of dollars of merchandise over the years, mostly through the online App on my phone. Today I tried to return some items that...

Zara / manufacturing defective product

Ke
Jan 10, 2019

I purchased jacket from zara showroom DLF noida, after I purchased the jacket I soon realized that the product contain manufacturing defect and I took that jacket to return but I lost my bill and they refused to return it because of not having bill. I hope that Zara should see this because I do...

Zara.com / a olive green shirt - men’s and a black denim - women’s

Sa
Jan 2, 2019

The olive green shirt is for my dad and it had gone on a courier so during the courier the shirt has been a little crushed and the staff is not accepting it. Please help because it's not even been 15 days and I had take it to the store ASAP. Black denim of mine has faded so badly in just a...

Zara.com / poor service at zara tygervalley store in cape town

Ne
Dec 12, 2018

Hello Nelisa here. I visited your Tygervalley store last night. As I made my way to the fitting room to try on the clothing I had selected a manager who was on the floor (an African man - to help you try track who was on duty), walks up to me and says, 'Sorry the fitting rooms are closed, we...

Zara.com / winter jacket

Dk
Dec 3, 2018

Husband bought me a$199.00 winter coat on VISA ... was a Med needed a Lrg went to store to exchange it my original receipt was blown off of top of coat in bag ... Store at Sherway Gardens absolutly would not exchange it nor speak to me. The Manager didn't help walked away and store clerk...

Zara.com / I am complaining about how one of the sales staff treated us

Ar
Dec 2, 2018

Zara's branch in Greenbelt is our favorite branch in Metro Manila. Unfortunately, we have encountered a very rude, unprofessional, and unapologetic staff tonight. At first, we asked her nicely if there's still an available size for the item that I am into buying. Her initial facial...

Zara / purchased shirt

Sa
Nov 26, 2018

Hi I was the biggest fan of zara and have done a lot of purchasing but the last purchase i made was an oversized shirt with the order number 582005095 which was worth 2000INR and 280INR for the delievery charges. I purchased it on 7th october but it was very long so i request it for return and...

Zara.com / pants

Ka
Nov 19, 2018

I bought a pair of black pants from Zara around 3 months ago. It has an esaltic band at the back which was suppose to make it nice and tight as it is high waisted. I've only worn it 3 times and the elastic at the back is completely worn out. As you can imagine, the nice fit is completely...

Zara.com / return of purchase

We
Oct 27, 2018

Hi, I went into the Willow brook location to return an item and was told the item had been worn which isn't true. I had my receipt and the manager wouldn't even acknowledge it. His attitude wasnt pleasant as if my issue wasnt important enough for his time. I shop at this location a lot, so...

Zara.com / customer service on phone

Ri
Oct 24, 2018

Spoke to someone and needed some help to why my order was being shipped to the store instead of my home. And the rep. said it's my fault for not noticing and unchecking the default feature. That now my order has to go to the store. She was unbelievable condescending and extremely rude...

Zara / trouser

Ni
Oct 9, 2018

I have bought 3 trousers on 12/08/2018 from Zara showroom Pacific Mall G 32-33, Ground floor Main Najafgarh Road Khayala, Near Subash Nagar Metro Station Khayala Delhi 110018 Store: 9183 ZARA Time 16:26, Invoice No. 918304S041927, Trans: 51523.Out of the three trousers one trouser with...

Zara.com / misbehave

Ka
Oct 8, 2018

Yesterday my daughter vanshika went to Zara dlf noida. She is working with wipro, as she was having her office hours from 5 eve so she carried few of her clothes in a carry bag. By mistake a garment of Zara came in her bag, for that all the staff of Zara grabbed her torchered took her...

Zara.com / online order delivery

Is
Oct 4, 2018

Zara US started using a delivery service to deliver packages. The first time I didn't receive my package it said that it was delivered to a mailroom, there is no mailroom in the building where I live, and the address on my order clearly states an apartment #. So when I didn't get my...

Zara.com / manager at rancho cucamonga, ca

Cl
Oct 1, 2018

At the Rancho Cucamonga, CA location in the Victoria Gardens mall, I had the worst experience with the manager there. She refused to accept my item because of what she thought was a discrepancy, however, when an associate compared it with one of their similar items, she saw that that's how...

Zara.com / altered trouser

Ya
Sep 29, 2018

Dear Team, We had purchased a trouser and a coat from Zara Goregaon Mumbai. While returning the same in Delhi Pacific Mall, store manager refused because claiming that the trouser is altered. We have not altered anything. We have returned the product exactly the way we had received it.We...

Zara.com / claimed that item I sent wasn’t received, and received to refund money for it

An
Sep 12, 2018

Mailed some items from two orders from Zara.com to their wearhouse. Packed all clothes in one box, and a pair of over-the-knee leather boots in another one. Attachated return labels for both orders. Both boxes were delivered (I have confirmation from ups), but I received refund for clothe...

Zara.com / formal black trouser

Su
Sep 11, 2018

Dear Sir/Madam, This is Mr Sujit Ghadigaonkar, a customer of brand Zara since few years.I have been using this brand's line of clothing quite a few times and was never disappointed till now, until I bought a garment " Black color Formal Trouser " from the Zara stores, Viviana Mall, Thane on...

Zara / fabric quality

Su
Sep 2, 2018

Bought Zara trouser During my Singapore visit from marina bay Sands Shoppee. I wore it the next day. To my surprise the threads are coming out just in first wear. This is surprising as this cheap fabric quality is not expected from a brand like Zara . I want to return this to a store in Mumbai as I reside in Mumbai. I have bill and price tag as well.

Zara.com / bad staff

Al
Aug 29, 2018

I shop at ZARA over 10 years and never never i was treated like this way in neither of countries I been and shop ZARA like I was treated in this shop in Romania mall! It's inappropriate how they treat the customers there! Please do something about it! It's happened in Romania Bucharest in 1...

Zara.com / product

Do
Aug 21, 2018

I used to love the style and fit of the clothing that I purchase from ZARA. However, recently I encountered some problems with some of the clothing purchased from this store. I bought some Army fatigue pants before the summer. I only wore them like 2-3 times and they had a rip in the...

Zara.com / refund not received, email confirmation not received.

Dd
Aug 20, 2018

I ordered a dress on Zara and was sent the wrong size. I went in to the Zara Sherway Mall location to return the item but because the wrong size was sent, the SKU number was different and so I was told I was unable to get a refund in store and had to call Customer Service in two days time...

Zara.com / zara online store. worst experience ever

Ze
Aug 17, 2018

To be honest I love the products from Zara and hence to avoid the hassle of travelling, I ordered for the first time through Zara Online. Order number:557915678 its been a month now and I still haven't received my order yet. I had the worst ever customer service when I spoke to agent...

Zara.com / sneaker

Al
Aug 16, 2018

Dear Sir / Madam, I am writing to you to raise an issue about: Online & Mail Order The issue that I have experienced was: The thing is tht this product of them I bought around 2 months ago and and after using I cleaned with cotton cloth piece nw the holes are gap is created different...

Zara.com / 0963204280240

Ju
Aug 16, 2018

on 8/14/2018 I purchased a pair of pants from the Thousand Oaks, CA location, store #9887. On 8/15/2018 I attempted to wear them and they ripped in two spots near the top right belt loop. Frustrated with the faulty product, I took them back to try and return them at the same location the...

Zara.com / unhelpful staff at customer services online

Eg
Aug 15, 2018

I have messaged you yesterday about how unhelpful customer services have been. Jasper still has not returned my call...he promised me a call back and nothing has happened. I've even spoke to a young man at Customer Complaints for Zara on monday...he was going to speak to Jasper. I feel...

Zara.com / return address

La
Aug 14, 2018

Phoned 8556359278 list phone number of Zara USA via Google.com search. Customer service rep harnessed me once made request for my mailing back item at my expense narrating me with nonsensical inquiries includes my order number along with email. I reminded her of my only requesting Zara...

Zara.com / return request

Ha
Aug 9, 2018

I have placed a return request on 23 July till now the return hasn't reached the warehouse house I have been waiting since 3 weeks the courier services are not responding properly I have been calling them and sending mails they r not even responding to me I want my refund back ryt now I...

Zara.com / poor customer service

Ke
Jul 28, 2018

Zara in every country has terrible customer service Zara employees are extremely rude. They seem to think that they have the right to treat you badly because they work for zara ! I spend thousands at zara but there is always a problem when you want to exchange or return an item. They...

Zara.com / manager at zara paris eduardo vii

Mo
Jul 24, 2018

Today Tuesday July 24, 2018 at approximately 1730 at Zara Paris Eduardo VII telephone 0142683110 the manager a middle aged female of color refused to provide return receipt upon store employee mistake. She refused to give a reason. She raised her voice over the entire store lost her temper...

Zara.com / bad service - the staff is so rude

Ia
Jul 19, 2018

This thing happened today(19/7/2018) in Parramatta Westfield NSW 2150 Australia. My wife went to purchas a clothes and waited for calling . The staff was using a sound which made her feel rude and uncomfortable . My wife was a little bit piss off, and throw the clothes into the accounter. Then...