Latest Reviews and Complaints
Issue with return
On January 24, 2026, I returned seven items in-store from order #54540197954. As of today, I have not received the corresponding refund on my credit card. I contacted the call center on February 9, and was informed that the refund had not been processed because the return was placed on hold due to one remaining item from the same order that is still pending...
Read full complaintCAS-3211696-L1Y1V4
I spent over $400 at the newmarket store, the cashier asked if I wanted a printed or text receipt, I went with a text receipt which I never received, I have spoken to customer service several times and they cannot located one and basically told me they cannot help me nor can I do a return without a receipt, I told them I can show them the charges on my...
Read full review2 Zara.com Reviews
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Zara.com has a 1.0-star rating based on 2 customer reviews, with most fashion shoppers reporting very poor experiences and extremely low satisfaction with the service.
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Sneaky return policy/ Dressing rooms need to provide privacy
#1-Dressing room curtains should be able to close fully and all the way. This is a violation of privacy if the store fails to provide it when a person removes their clothes to try a garment. The curtains never fully enclose the stall. Don't know if this is for anti-theft, but regardless they are violating privacy. I am surprised not more people have complained about this. It's so easy to see partially naked people as you enter the dressing room.
#2- If you order online beware that the day you place is order is day 1 out of 30 to return item. So that means if they take over one week to deliver order, you now have less than 21 days for your return. This is the only store in the US that does this. Most stores start the the 30 day or 14 day countdown once you have received the item. It's a sneaky policy aimed at blocking returns within a reasonable time frame.
As a result of the aforementioned I will take my business elsewhere where fair customer practices and decent privacy in dressing rooms is provided. Also the quality of the garments is very poor recently but the prices continue to skyrocket.
522 Zara.com Complaints
Online return — claims item was missing
I am issuing a formal complaint against Zara and Zara warehouse in Southern California. I returned 6 items from order [protected]. The most expensive item, a blazer, was the 2nd item from the top of the package. A bodysuit was on top of it. All items were issued refunds except this blazer--$162 with tax. I called immediately to see if the refund wa...
Read full complaintComplaint regarding order no. 54100954091 – lack of service and communication
Dear Zara Customer Service Team, I am writing to formally complain about the handling of my order placed on 06/01/2026, with order number 54100954091. According to the information provided at the time of purchase, the order was expected to be delivered on 22/01/2026. Not only did the order fail to arrive on that date, but I also received emails informing...
Read full complaintChildrens Pants
We purchased a pair of pants in the Dallas, TX store (stock number-[protected]) for 49.99 plus tax as a Christmas gift. They do not fit. We are 6 hours away from the nearest store. I called in to get a return and exchange authorization and was told that they could not help me and to use the chat feature. I did that and was told they could not help me and...
Read full complaintIs Zara.com Legit?
Zara.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Zara.com. The company provides a physical address, 33 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Zara.com has claimed the domain name for zara.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Zara.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Zara.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
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However ComplaintsBoard has detected that:
- While Zara.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 522 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Zara.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Zara.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Order No. 54058124369 refund information
Good afternoon,
I have return the items of Order No. 54058124369 in two separate returns.
The first return for 1 item has been refunded.
The second return for the rest 4 items is still not received.
I'm trying to find out what the issue is.
Confirmation emails attached for reference.
Thank you for your assistance.
Kind regards,
Galina Pavlova
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Product not delivered
I ordered a dress and a few days later the dress was marked as delivered to my address. Which it was not. Delivery photo shows a concierge excepting the package (see second photo below). I do not live in a building with a concierge, which automatically proves the package was not delivered to my address (please see my front entrance hall in photo 1). After...
Read full complaintGift cards
I am writing to formally escalate a grievance regarding the handling of my Gift Card (Ending in 2160) by the Zara India Customer Service team. I am requesting the immediate extension of my gift card validity (Value: ₹2,250) due to conflicting information provided by your official portal and a failure by your support team to respond within the validity...
Read full complaint9 Items from various orders as mentioned below
Summary of the Issue I returned a total of 18 items from these orders: • 53913291825 • 53896999293 • 664434375 • 664402105 • 53892167535 Because Canada Post was on strike on October 16, your team sent me three Purolator labels, which I used to return the items in three boxes. All three boxes were dropped off on October 16 at 2:41 p.m., and Purolator...
Read full complaintRe: stage 1 formal complaint – aggressive behaviour, public humiliation & breach of customer rights at zara bromley
I am writing to submit a Stage 1 Formal Complaint regarding the extremely inappropriate, aggressive, and highly distressing incident involving the store manager at Zara Bromley. I have been a loyal customer of this particular store for over 10, this experience has deeply shocked and distressed me. On Sunday 30th November, I visited the store to return a...
Read full complaintOnline order missing
Formal Complaint re: Online order: 54343671152 Michelle Lawrenson [protected]@hotmail.com 11 Claremont Road, Wirral, CH48 5EA Mob [protected] The above online order was delivered to the wrong address and post code by Royal Mail. It was delivered to the following incorrect address: 11 Claremount Road, Wallasey, Wirral, CH44 2BN. I can confirm this as I had...
Read full complaintWomen’s dress as a gift
I am writing to formally file a complaint regarding a highly disappointing experience at your Madinaty branch, Cairo, Egypt On [insert date], I purchased a women’s dress as a gift. I specifically requested assistance from the sales representative in selecting the correct size, providing another dress as a reference. The sales associate handed me a dre...
sent wrong items and then ignored me
I ordered two specific handbags from Zara Spain (order #53859800625, placed on July 27, 2025). Instead of receiving my handbags, I got FIVE completely unrelated clothing items. This was clearly a packing error in their warehouse – not a shipping mistake and definitely not my fault. I contacted their customer service multiple times, explaining the situation...
Read full complaintIncorrect order, item delivered to zara cfc mall store, no refund confirmation email till now!!! Nothing was processed for a week now!!
It is totally unacceptable to receive an incorrect order - [protected], item delivered back and received by Nada in the CFC store on April 29th (since a week from now). She confirmed that a refund confirmation email will be received on April 30th. I visited the branch again on May 1st 2025. Again just confirmations that I will receive this email shortly...
Incorrect procedure to process refund of cancelled order
As an item was unavailable in store, a sales clerk promptly ordered it on line on ref. order no. [protected]. My credit card was debited immediately for $68.82 CAD. Then the order was canceled 2 hours later without my input. Observing the refund was not forthcoming, I called Zara Customer service and was told by the representative that the order wa...
Read full complaintDouble charge at the store and refused to be refunded
Duplicate charge at one of Mokotow store in Poland and the failure to process the promised refund.
On December 13, 2024, I was incorrectly charged twice for the same two items. Initially, I was charged by the self-checkout machine(that didnt show a proof of transation), and later, I was charged again when paying at the regular cashier desk.
Upon realizing the issue, I immediately reported it to the store manager, who assured me that the excess charge would be refunded. However, despite 14 days having passed, I have yet to receive any refund, nor have I been provided with any confirmation of its processing.In fact, my case complaint was after two months of correspondence closed without a refund. Ridiculous case.
Claimed loss: 300 PLN
Desired outcome: Refund
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Theft in store
Good morning am resending this email as sent t n the chat box on your website but didn't enter my email address Customer Service Department Zara Head Office ITX UK Limited. Lumina House, 89 New Bond Street, London, W1S 1DA Dear Zara Customer Service Team, I am writing to express my deep disappointment and frustration regarding an incident that...
Read full complaintService received at the store.
Dear All, As a local of Knightsbridge, I went to your store in Brompton Road as I do very often, just after ten o'clock. I browsed on the ground floor and the went up to the first floor, but before leaving the store, I went to the skirts section since Zara always got very nice collections. I got 2 skirts, same color but different sizes, after queuing for a...
Read full complaintWrong item delivered to me CASE ID182855956
Hi, I would like to follow up with my case ID [protected]. There is a mistake by your warehouse packing department regarding to my third shipment shipped on 20/12. The item received was not my order. I have left message via Facebook and there is no assistance. I’m trying to send the photos of the wrong item via the live chat channel but your help desk is unable to view the photos! How do I send photos and file for refund of the missing orders claimed to be delivered on 20/12? Please check my case ID.
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Zara gift card
I purchased a £50 Zara Gift Card online as a birthday present in August 2024. The receiver tried to use it online but she repeatedly received invalid messages. She took it to a store and they said it was blocked. She tried to contact online they said they needed to hear from me as the purchaser of the card. I tried calling Zara Customer Services but they...
Read full complaintPrice
I went to buy a coat from Zara in Guilford. The coat had a sticker saying 69.95. I tried the coat on and I took it to the till. At the till the cashier peeled off the sticker and showed me a new price of £79.99. I queried the price as all the coats on display had 69.95. She told me the sticker was in euros, which was the price in Spain. I queried this as if...
Undelivered parcel
Zara had told me they have delivered my parcel. I got a photo of a single name (which I assume if the delivery driver) on a white sheet. There is no logo for Royal Mail or tracking number. The order says delivered on the Zara app. 12 times I’ve tried to talk to them via the chat and WhatsApp options. They tell me to check the area or wait to contact an agent and nothing comes of it. The next day I open another chat and so that’s the 4th day I’m doing this. Zara have stole my money and no product. I cannot afford this at Christmas time. No one will speak to me or call me about it
Desired outcome: The parcel!
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You're dealing with unacceptable privacy violations and sneaky return policies. First, speak up about the dressing room issue directly to store management and demand they fix it. For online orders, document everything and push back against their unfair return timeline. If they don't cooperate, take your business elsewhere. Share your experiences publicly to warn others. Your money and privacy deserve respect — don't settle for less.