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CB Fashion Tech Zara.com Women’s dress as a gift
Zara.com

Zara.com review: Women’s dress as a gift

J
Author of the review
6:41 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally file a complaint regarding a highly disappointing experience at your Madinaty branch, Cairo, Egypt

On [insert date], I purchased a women’s dress as a gift. I specifically requested assistance from the sales representative in selecting the correct size, providing another dress as a reference. The sales associate handed me a dress, which I purchased.

However, upon reaching home, I discovered that the dress was defective, covered in lint, and heavily soiled at the bottom – an unacceptable condition for a product sold by a brand of Zara’s reputation.

When I returned to the store to exchange or return the item, I was met with unprofessional and disrespectful treatment. Instead of resolving the issue, the staff shifted the blame onto me, claiming it was my responsibility to check the dress before purchase. The employees – including Mohamed Sufi, Ahmed, and Ahmed Hussein – whispered among themselves as if deliberately concealing information from me. I was falsely accused of having used the dress, which is both insulting and entirely untrue.

To make matters worse, I found another dress in-store with visible dirt, confirming that the problem lies with either poor storage or lack of quality control. Yet, despite this clear evidence, the staff completely denied responsibility. Their behavior was neither professional nor customer-oriented, and their attitude showed a complete disregard for customer satisfaction.

This situation is unacceptable. The dress sold to me appears to have been previously used or improperly stored, and the staff’s handling of the matter was both unprofessional and dishonest.

Unless Zara rectifies this serious issue within 48 hours by accepting the return or exchange of the defective dress, I will have no choice but to escalate the matter by:

Filing an official complaint with the Consumer Protection Authority in Egypt.

Publicly sharing this negative experience across social media platforms.

I trust Zara, as an international brand, will uphold its standards and handle this matter with the seriousness it deserves.

Please find all supporting evidence attached. I look forward to your prompt resolution

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Update by Joseph Atta
Sep 07, 2025 6:45 am EDT

I attempted to contact your team (EGYPT TEAM )today through the application, and the response I received was extremely disappointing. The representative stated that the matter could only be decided by the store, refused to provide proper customer care, and even ended the conversation without offering any assistance.

This behavior is unacceptable and reflects a complete lack of customer service. I now feel that the situation has become an insult to me as a customer. Moreover, it raises serious concerns that the defective clothing may have been intentionally swapped or mishandled in order to resell items that could not otherwise be sold.

Given the lack of professionalism and refusal to resolve the issue, I will proceed with filing an official complaint with the Consumer Protection Authority in Egypt. Furthermore, I will escalate this matter publicly, as it is now clear that this is not an isolated incident but appears deliberate.

I urge you to take this matter seriously before it escalates further

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