CB Fashion Tech Zara.com Online order missing

Zara.com review: Online order missing

Michelle Lawrenson of GB

Sep 25, 2025 7:01 am EDT

Featured review

Formal Complaint re: Online order: 54343671152
Michelle Lawrenson
[protected]@hotmail.com
11 Claremont Road, Wirral, CH48 5EA
Mob [protected]
The above online order was delivered to
the wrong address and post code by Royal Mail. It was delivered to the following incorrect address: 11 Claremount Road, Wallasey, Wirral, CH44 2BN. I can confirm this as I had to drive a 40 minute round trip to locate my order parcel at the above incorrect address. The proof of delivery photograph provided by Royal Mail was NOT to the address on the order or to any neighbouring address. The order was delivered to a completely different postcode CH44 2BN which was not the the shipping address clearly labelled in the parcel as CH48 5EA.
I am submitting a formal complaint to Zara fashion due to my order being delivered to the wrong address by your courier Royal
Mail and about your poor online contact us up service. I spent all day yesterday trying to explain what had happened on the Zara customer watts app and chat and it was impossible to get any useful help to assist with my problem. The Royal Mail customer service would not accept any liability or discussion with me and were very rude and unhelpful. I wasted a lot of my time on the Zara watts app customer service sending the same information over and over again and getting nowhere. I also had to drive 40 minutes to locate the parcel. I would like to complain about the poor online Zara customer service apps which are totally inefficient and frustrating for customers. I simple phone call or email would have resolved this matter far more simply and effectively. My order being delivered to the wrong address and the inadequate online app customer service I received yesterday caused considerable inconvenience. I would like to submit a formal complaint to Zara fashion and ask for this complaint to be investigated. I would like to ask for a good will gesture from Zara to compensate for the stress and inconvenience caused to me as a valued customer. I will look forward to hearing from Zara with your response to
My complaint. Yours sincerely, Michelle Lawrenson

Claimed loss: Loss of order and customer inconvenience

Desired outcome: Complaint to be investigated and a good will gesture from Zara to compensate the customer for the considerable inconvenience caused

Confidential Information Hidden: This section contains confidential information visible to verified Zara.com representatives only. If you are affiliated with Zara.com, please claim your business to access these details.

0 comments

Add a comment

Zara.com - rude staff ruined my shopping experience 42

Resolved

Zara.com - refunds/exchanges 10

Zara.com - defective zippers 7

Zara.com - online ordering 2

Resolved

Zara.com - Denied sale for not showing ID 7

Resolved

Zara.com - online orders

Zara.com - dress

Zara.com - I m complaining about a manager Zara

Zara.com - order not delivered 1

Zara.com - I am complaining about a return

View all Zara.com reviews and complaints

Zara.com Contacts

Zara.com phone numbers

1800 800 080

Click up if you have successfully reached Zara.com by calling 1800 800 080 phone number 2 2 users reported that they have successfully reached Zara.com by calling 1800 800 080 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 800 080 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 800 080 phone number

17%
Confidence score

Ireland

8800 333 6430

Click up if you have successfully reached Zara.com by calling 8800 333 6430 phone number 1 1 users reported that they have successfully reached Zara.com by calling 8800 333 6430 phone number Click down if you have unsuccessfully reached Zara.com by calling 8800 333 6430 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 8800 333 6430 phone number

100%
Confidence score

Russia

800 050 1020

Click up if you have successfully reached Zara.com by calling 800 050 1020 phone number 3 3 users reported that they have successfully reached Zara.com by calling 800 050 1020 phone number Click down if you have unsuccessfully reached Zara.com by calling 800 050 1020 phone number 5 5 users reported that they have UNsuccessfully reached Zara.com by calling 800 050 1020 phone number

India

1800 189 272

Click up if you have successfully reached Zara.com by calling 1800 189 272 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 189 272 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 189 272 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling 1800 189 272 phone number

Malaysia

1800 011 136

Click up if you have successfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 011 136 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 011 136 phone number

Thailand

+1 (800) 853-4389

Click up if you have successfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (800) 853-4389 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number

Mexico

+34 900 814 900

Click up if you have successfully reached Zara.com by calling +34 900 814 900 phone number 2 2 users reported that they have successfully reached Zara.com by calling +34 900 814 900 phone number Click down if you have unsuccessfully reached Zara.com by calling +34 900 814 900 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +34 900 814 900 phone number

Spain

+1 (855) 635-9272

Click up if you have successfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (855) 635-9272 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number

United States

+1 (877) 550-1108

Click up if you have successfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (877) 550-1108 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number

Canada

+44 207 851 4300

Click up if you have successfully reached Zara.com by calling +44 207 851 4300 phone number 4 4 users reported that they have successfully reached Zara.com by calling +44 207 851 4300 phone number Click down if you have unsuccessfully reached Zara.com by calling +44 207 851 4300 phone number 3 3 users reported that they have UNsuccessfully reached Zara.com by calling +44 207 851 4300 phone number

14%
Confidence score

United Kingdom

+61 293 767 600

Click up if you have successfully reached Zara.com by calling +61 293 767 600 phone number 2 2 users reported that they have successfully reached Zara.com by calling +61 293 767 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +61 293 767 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +61 293 767 600 phone number

100%
Confidence score

Australia

+43 800 216 277

Click up if you have successfully reached Zara.com by calling +43 800 216 277 phone number 1 1 users reported that they have successfully reached Zara.com by calling +43 800 216 277 phone number Click down if you have unsuccessfully reached Zara.com by calling +43 800 216 277 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +43 800 216 277 phone number

100%
Confidence score

Austria

+32 80 081 148

Click up if you have successfully reached Zara.com by calling +32 80 081 148 phone number 1 1 users reported that they have successfully reached Zara.com by calling +32 80 081 148 phone number Click down if you have unsuccessfully reached Zara.com by calling +32 80 081 148 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +32 80 081 148 phone number

100%
Confidence score

Belgium

+45 80 347 622

Click up if you have successfully reached Zara.com by calling +45 80 347 622 phone number 3 3 users reported that they have successfully reached Zara.com by calling +45 80 347 622 phone number Click down if you have unsuccessfully reached Zara.com by calling +45 80 347 622 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +45 80 347 622 phone number

50%
Confidence score

Denmark / Norway / Sweden

+370 52 390 802

Click up if you have successfully reached Zara.com by calling +370 52 390 802 phone number 1 1 users reported that they have successfully reached Zara.com by calling +370 52 390 802 phone number Click down if you have unsuccessfully reached Zara.com by calling +370 52 390 802 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +370 52 390 802 phone number

Estonia / Latvia / Lithunania

+49 800 589 1603

Click up if you have successfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have successfully reached Zara.com by calling +49 800 589 1603 phone number Click down if you have unsuccessfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +49 800 589 1603 phone number

Germany

+33 805 542 062

Click up if you have successfully reached Zara.com by calling +33 805 542 062 phone number 1 1 users reported that they have successfully reached Zara.com by calling +33 805 542 062 phone number Click down if you have unsuccessfully reached Zara.com by calling +33 805 542 062 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +33 805 542 062 phone number

100%
Confidence score

France & Monaco

+39 800 924 600

Click up if you have successfully reached Zara.com by calling +39 800 924 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +39 800 924 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +39 800 924 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +39 800 924 600 phone number

100%
Confidence score

Italy

+31 205 305 660

Click up if you have successfully reached Zara.com by calling +31 205 305 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +31 205 305 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +31 205 305 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +31 205 305 660 phone number

100%
Confidence score

Netherlands

+351 800 202 600

Click up if you have successfully reached Zara.com by calling +351 800 202 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +351 800 202 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +351 800 202 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +351 800 202 600 phone number

100%
Confidence score

Portugal

+41 800 561 660

Click up if you have successfully reached Zara.com by calling +41 800 561 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +41 800 561 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +41 800 561 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +41 800 561 660 phone number

100%
Confidence score

Switzerland

+90 444 5952

Click up if you have successfully reached Zara.com by calling +90 444 5952 phone number 1 1 users reported that they have successfully reached Zara.com by calling +90 444 5952 phone number Click down if you have unsuccessfully reached Zara.com by calling +90 444 5952 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +90 444 5952 phone number

100%
Confidence score

Turkey

+86 400 821 6002

Click up if you have successfully reached Zara.com by calling +86 400 821 6002 phone number 2 2 users reported that they have successfully reached Zara.com by calling +86 400 821 6002 phone number Click down if you have unsuccessfully reached Zara.com by calling +86 400 821 6002 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +86 400 821 6002 phone number

100%
Confidence score

China

+852 30 188 400

Click up if you have successfully reached Zara.com by calling +852 30 188 400 phone number 3 3 users reported that they have successfully reached Zara.com by calling +852 30 188 400 phone number Click down if you have unsuccessfully reached Zara.com by calling +852 30 188 400 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +852 30 188 400 phone number

20%
Confidence score

Hong Kong

+81 120 713 777

Click up if you have successfully reached Zara.com by calling +81 120 713 777 phone number 3 3 users reported that they have successfully reached Zara.com by calling +81 120 713 777 phone number Click down if you have unsuccessfully reached Zara.com by calling +81 120 713 777 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +81 120 713 777 phone number

100%
Confidence score

Japan

+63 28 908 035

Click up if you have successfully reached Zara.com by calling +63 28 908 035 phone number 1 1 users reported that they have successfully reached Zara.com by calling +63 28 908 035 phone number Click down if you have unsuccessfully reached Zara.com by calling +63 28 908 035 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +63 28 908 035 phone number

100%
Confidence score

Philippines

+966 14 350 000

Click up if you have successfully reached Zara.com by calling +966 14 350 000 phone number 3 3 users reported that they have successfully reached Zara.com by calling +966 14 350 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +966 14 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +966 14 350 000 phone number

100%
Confidence score

Saudi Arabia

+65 800 852 6134

Click up if you have successfully reached Zara.com by calling +65 800 852 6134 phone number 2 2 users reported that they have successfully reached Zara.com by calling +65 800 852 6134 phone number Click down if you have unsuccessfully reached Zara.com by calling +65 800 852 6134 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +65 800 852 6134 phone number

100%
Confidence score

Singapore

+27 113 021 500

Click up if you have successfully reached Zara.com by calling +27 113 021 500 phone number 6 6 users reported that they have successfully reached Zara.com by calling +27 113 021 500 phone number Click down if you have unsuccessfully reached Zara.com by calling +27 113 021 500 phone number 15 15 users reported that they have UNsuccessfully reached Zara.com by calling +27 113 021 500 phone number

South Africa

+82 804 790 880

Click up if you have successfully reached Zara.com by calling +82 804 790 880 phone number 1 1 users reported that they have successfully reached Zara.com by calling +82 804 790 880 phone number Click down if you have unsuccessfully reached Zara.com by calling +82 804 790 880 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +82 804 790 880 phone number

100%
Confidence score

South Korea

+971 43 011 000

Click up if you have successfully reached Zara.com by calling +971 43 011 000 phone number 2 2 users reported that they have successfully reached Zara.com by calling +971 43 011 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +971 43 011 000 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +971 43 011 000 phone number

United Arab Emirates

+54 232 055 5100

Click up if you have successfully reached Zara.com by calling +54 232 055 5100 phone number 1 1 users reported that they have successfully reached Zara.com by calling +54 232 055 5100 phone number Click down if you have unsuccessfully reached Zara.com by calling +54 232 055 5100 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +54 232 055 5100 phone number

Argentina

+55 112 101 1900

Click up if you have successfully reached Zara.com by calling +55 112 101 1900 phone number 1 1 users reported that they have successfully reached Zara.com by calling +55 112 101 1900 phone number Click down if you have unsuccessfully reached Zara.com by calling +55 112 101 1900 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +55 112 101 1900 phone number

Brazil

More phone numbers

Zara.com emails

contact.es@zara.com

100%
Confidence score: 100%

Support

Zara.com address

Avenida de la Diputación s/n, Arteixo, 15142, Spain

Zara.com social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 29, 2025
View all Zara.com contacts