CB Fashion Tech Zara.com

Zara.com review: Product not delivered

Mdir57595 of GB

Dec 09, 2025 5:16 am EST

Featured review

I ordered a dress and a few days later the dress was marked as delivered to my address. Which it was not. Delivery photo shows a concierge excepting the package (see second photo below). I do not live in a building with a concierge, which automatically proves the package was not delivered to my address (please see my front entrance hall in photo 1). After contacting the customer chat on Zara’s website and being put through to 9 different agents over the course of four hours, every agent finishes the chat by saying that the package was delivered to my address. (See photo 3)

Claimed loss: Refund of item plus delivery fee.

Desired outcome: Refund of item plus delivery fee.

Confidential Information Hidden: This section contains confidential information visible to verified Zara.com representatives only. If you are affiliated with Zara.com, please claim your business to access these details.

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1800 800 080

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+370 52 390 802

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Brazil

More phone numbers

Zara.com emails

contact.es@zara.com

100%
Confidence score: 100%

Support

Zara.com address

Avenida de la Diputación s/n, Arteixo, 15142, Spain

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Dec 17, 2025
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