CB Fashion Tech Zara.com Complaints #2-21

Zara.com review: Product not delivered

Mdir57595 of GB

Dec 09, 2025 5:16 am UTC

Featured review

I ordered a dress and a few days later the dress was marked as delivered to my address. Which it was not. Delivery photo shows a concierge excepting the package (see second photo below). I do not live in a building with a concierge, which automatically proves the package was not delivered to my address (please see my front entrance hall in photo 1). After contacting the customer chat on Zara’s website and being put through to 9 different agents over the course of four hours, every agent finishes the chat by saying that the package was delivered to my address. (See photo 3)

Claimed loss: Refund of item plus delivery fee.

Desired outcome: Refund of item plus delivery fee.

Confidential Information Hidden: This section contains confidential information visible to verified Zara.com representatives only. If you are affiliated with Zara.com, please claim your business to access these details.

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Zara.com Contacts

Zara.com phone numbers

1800 800 080

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17%
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Ireland

8800 333 6430

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100%
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Russia

800 050 1020

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India

1800 189 272

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Spain

+1 (855) 635-9272

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+1 (877) 550-1108

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Canada

+44 207 851 4300

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United Kingdom

+61 293 767 600

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100%
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Australia

+43 800 216 277

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Austria

+32 80 081 148

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100%
Confidence score

Belgium

+45 80 347 622

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50%
Confidence score

Denmark / Norway / Sweden

+370 52 390 802

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+49 800 589 1603

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+33 805 542 062

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+39 800 924 600

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Italy

+31 205 305 660

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+351 800 202 600

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100%
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+41 800 561 660

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+90 444 5952

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+86 400 821 6002

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+852 30 188 400

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+81 120 713 777

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Japan

+63 28 908 035

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+966 14 350 000

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100%
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Singapore

+27 113 021 500

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+82 804 790 880

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100%
Confidence score

South Korea

+971 43 011 000

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Argentina

+55 112 101 1900

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Brazil

More phone numbers

Zara.com emails

contact.es@zara.com

100%
Confidence score: 100%

Support

Zara.com address

Avenida de la Diputación s/n, Arteixo, 15142, Spain

Zara.com social media
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