Woolworths South Africa – Dress quality issue unresolved

I bought a witchery dress for R2299 at Woolies cresta on 4 June 2024. I realised a week later at home that the dress had a tag detector and a factory fault in button area. I called the shop three times, each time I was transferred to an unanswered number. I called the shop again the following day, it was not answered. I then sent an email to Woolworths customer care. A respond was that I take the dress to the nearest Woolies because cresta was far.

I went to Key west mall but unfortunately the shop is not selling the brand and they could only give me the gift card, when I still wanted the dress. We then called customer care who told me I have to go to the shop where I bought the dress.

My challenge: cresta centre is too far and costly for me. I only went to the shop because I could not get the dress size online. I was inconvenienced because of the shop fault and Woolworths doesn’t seem to care at all of the bad experience I encountered because of them. I would only be told they understand but no solution.

View 0 more photos