Woolworths South Africa
Reviews and Complaints

Norma Loate employee number 7160098. You dont deserve to be part of woolies stuff. This employee thinks she is making customers favours by collecting thier approved already store cards just to collect. She made wait for 2 hours just to collect my card because of my green id booklet being lose. Rude and has a attitude forgetting she is on duty to help not create problems. I had to ask for assistance from the manger , which he was so helpful. Lastly would like to thank kelebogile matlabyana for saving the day, woolies need such employees who love what they do. She toke over and i got my card within 2mins, after being delayed for 2 hours from a very rude and so wena be a manger Norma and think its her family shop and thinking she can treat customers with no respect. She will be the course woolies lose customers acting like she is in charge. Again woolies i really appreciated stuff like kelebogile . She is an asset and keeps woolies name flying high. Woolies in Northgate mall

On 09/10/22 I ordered 4 x Rye Bread, 2 x Probiotic Yoghurt and onion flakes. 3 Items which cost me R60.00 to have delivered.

When the goods arrived the yogurt was not there nor was it replaced with a similar item as I instructed.

I look after a 82 year old bedridden lady with severe food intolerances and these are of the few foods she can take.

The driver informed me that everyone he is delivering to is shouting at him because half their orders are not being fulfilled.

The online woollies service has progressively been getting worse for the past 3 months, to the point where half the goods you order are not in stock and are not replaced - no matter what instruction you give on the delivery section. I have tried to get them to call to substitute but nothing.

Last month I ended up shopping at another shop rather than supporting them.

I have submitted a query online @ 12:20 on 10/10/22 and as at 21/10/22 there has been no effort to solve the query. Just passing the buck from one service desk clerk to another.

The online agent replied I should have chosen to have substitutes with out even looking at my order. The tone of the email was so condescending.

4 service agents later and they finally admitted that they have checked and I did in fact do as much.

For 4 days now they claim to have escalated it to a manager whose name they don't know, to an email address they cannot provide and still no call from said manager. The agent kept fobbing the issue off on the store.

No accountability has been taken in any way! None. They cannot even escalate it to their own internal department.

Buyer beware of them. Avoid at all costs if possible.

I will keep emailing on a daily basis, since it's the principle that counts.

I will not let this go.

How many other people are primary caregivers stranded looking after sick family members who cannot be left alone and they need what they order?

I am sure I am not alone, and for them I will fight this.

Hi,

So I have a credit card with woolies that I have being paying consistently. On the 26th of Sept I missed a payment, which I take full responsibility of.

However, on the 5th of Oct a consultant from their customer care, gave me a call to arrange a once off debit order of R1955 which went through successfully and reflects on my bank account.

When I go onto the woolies app, there’s nothing there. Shows no payment at all.

Can I tell you what, since then I’ve been receiving calls from every from everyone there, from different departments annoying me about a missing payment. I was asked to email proof of payment to “*********** which I did the whole entire week and also spoke to numerous unprofessional untrained call centre people with no manners.

Everyone tells me they cannot allocate my payment.

One the unprofessional people that I spoke to was Zaida Peterson…this one new nothing and sounded so tired and sleepy. I also spoke to a guy that had said he will log a fault to finance and another girl that said the same thing and many others. I have not had my email acknowledged nor received a single call for that nonsensical finance department. I have been told that the payments take a couple days to reflect from Absa bank and that finance takes a couple of days to respond too.

This morning, about an hour ago…I received a call Pamela Adonis that was also querying a non payment. I’m still in shock that she said there were no notes 😳 after I had spoken to almost 10 people. What a disaster 🚮

This Pamela was so apologetic and claimed she will have her manager call me straight away…clearly the politeness was fake and pathetic and I had told her that if I don’t get a call, I’m going to send a complaint. Obviously she didn’t care. No one cares really!

I am angry and frustrated! You guys are the most rude and unprofessional people. You lack customer service!

Yesterday I received an email from Nawaal Gladen asking me to send a proof of payment clearly he never read my other email. I’m just so frustrated that admits 2 weeks later my payment still forms f reflect. What kind of a business does that?

I received my bank statement as well which now shows that you guys will debit 2 payments.

I purchased the Raspberry & White Chocolate Mousse cake to serve at a dinner party on Saturday, 27 August.

The picture of the cake on the box was very inviting with a healthy filling of White Chocolate Mousse.

That was not the experience when we opened the box.

Attached are two photographs: One of the box lid and the other of the actual slice that was inside the box.

It was most disappointing.

I bought a 1kg bag of onions on Sunday the 14th of August 2022, I then opened bag on the 15th of August and took an onion out only for it to be rotting on the inside... I find this absolutely disgusting for the Woolworths promise. It is a long period of time before the expiration date, this is truly unacceptable. I am a constant shopper at Woolworths and have never experienced such. Also the lack of items is frustrating. You advertise special and when one arrives at the shop there's no stock. Woolworths standard is not as it use to be.

I placed an order online for a "so called special" that they were having for 1.5lt milk on 02-08-2022. The order was placed successfully and my money was debited. Delivery was to take place on 03-08-2022. I then get an email on 03-08-2022 to say my order has been cancelled and my money will be reversed after 7-10 days. They try call me on Sunday 07-08. I missed the call, so I call back, only to be answered by a rude, unprofessional impatient "customer service" agent. I explained to her I am trying to log into my emails to get my order number as she required it. The agent keep asking me in a rude manner, " I need the order number" and after telling her to be patient while I get it, bare in mind I'm using my own airtime to call this company, she then hangs up. I call back again, they tell me to then call my bank to release the funds. I then call my bank on Monday, who tell me that Woolworths needs to send authorization to release the money. I call Woolworths again and Gershon Fischer says he sent the request to the finance team to release the funds and it will take 5-7 days. I then get an email to rate the service on Wednesday which I did. Today, Friday, Aereen August calls me and apologizes and says that Gerschon did not send my details for the funds to be released. At this point, I'm so sick of Woolworths. Just release my money! I did not request for my order to be cancelled! YOU cancelled it because the product was out of stock, which should already be updated online before a customer purchases. This is such an inconvenience because I need my money, to purchase what I was purchasing online.

The Woolworths branch in Pretoria east - Faerie Glen (no.424) is being mismanaged.

The "waste" products that should be available for staff purchases is not being made available from 10am daily, and not being rescanned to the according reduced prices.

If the "waste" products are not sold then charities are not being contacted to collect and the products stay at the branch for 3 to 4 days at a time.

In addition, the management staff is rude and inconsiderate to pensioner staff that arrive to purchase the "waste" products.

Please see to it that this issue is resolved as soon as possible.

The second Woolworths branch in Pretoria east - on Atterbury road is completely neglected and is missing stock on the shelves for a long time.

The staff answers "we do not know" if asked where the missing products are or when will they be ordered again. (Some shelves are almost completely empty.)

22 July 2022

Purchased a cheeseburger for R56.99.

The quality of this does not meet Woolworth's standards, or the standards one would at least expect.

There was barely any sauce on the burger. the tomato and gherkins were so old looking, I removed them, yuk!

And the roll was DRY and days old. the best before date said 25 July. I could not imagine eating that 3 days later, it was already dried out and hard on the 22nd.

That was the worst burger I have ever bought.

Total ripoff !

I am utterly disgusted with Woolworth's Foods. Your roast chickens was R79 before Covid started. Since then your price went up to now currently R99.95 and this is for medium roastery. How on earth is this a reasonable increase in price? Your prices has always been higher than the average, but I buy from you as your quality is really good, but his is no excuse to push up your prices so high. You are forgetting the man in the street does not get increases like this. If anything you should attempt to rather lower you price as you prices are ridiculous. Also the Frozen Coffee Latte, I swipe my Woolies card to get the discount, last week it was still R38.95, now it is R40, and the assistant at the counter asked me if I want the slip, since when is that even a question, why ask, I am supposed to get a slip for everything I buy? Woolworths needs to start to listen to their customers as this is unacceptable. Also why do you only have the 2 roast chickens special price on Sunday.? You do not respect your clients religious believes either, that does not shop on a Sunday. It is clear you do not have your clients best interest at heart.

Being a huge fan of chuckles, finally decided to try chuckles ice cream which has been quite highly regarded. Yesterday I tried the ice cream, it was the most bland ice cream I have ever tasted. As it is my first try, I am.not sure if this is the std way you make this particular flavour , ..if you compare this to woolworths tin roof or any other ice cream it has no comparison. It has less sugar , no flavour and leaves you completely unsatisfied...I had to waste the ice cream which is quite disappointing as the price doesn't even compare.. I would have bought a pick n pay brand and been more satisfied. Being an ice cream lover, I really wanted to provide feedback on this flavour..I would.pay any day for tinroof which is quite delectable.

Good Day.

I purchased a bag of onions from Woolworths Cresta on 09th July 2022, with the label on the bag stating that the sell by date was 14th July 2022.

However, when I cut into an onion from the bag, it was horribly rotten and therefore had to throw out the whole bag. We cut into the onion a day after buying it and it was kept in a vegetable rack with no other vegetable, so there was no way of it being contaminated.

After applying for a credit card (already have active store card) I have been given the run around. Asking for my documents that they already have. I have been back & forth 3x times and now they said my application has expired. Even saying there was no designation on the police affidavit and I must go back yet it was there already. Disgusting malicious service

i blocked my credit card with woolies , but card was used in 2 other cites, that i was not in.

i want the transactions reversed.

i want to log a dispute form

i was a fraud case opened.

i want to close this account as woolies is authorising unauthorised transactions on my account.

i called the call centre and the agent were unable to give me a fruitful response.

the last lady i spoke to in frauds RUWAIDA, WAS RUDE AND CUT THE CALL.

I WAS ON THE CALL WITH 3 woolies agents, in those calls. it was cut 2x and was on hold for more that 15 minutes.

1 of the agents said hes working from home and cant refer me to manager/ supervisor after he could not resolve my issue

Good day,

I just bought a shoe at Clearwater Trenery.on display the shoe was labelled R1599.00 I was charged R1799.00 because the box is labelled different .this is a day light robbery

Date of purchase 25-06-2022 at 17:08

Store till op no:[protected]

Regards

Kenneth

[protected]

I placed an order on the 06/06/2022 order number: [protected]. on the 10/06/2022 i received an order ([protected]). i called in same day spoke to a lady named Melisa who didn't want to confirm her surname in case I wanted to follow up. she insisted that she is not forced to disclose such, id like to to know from which act is this stipulated because from my studies you a obligated to if you are working remotely, she quoted reference [protected] for my call. she said she will get back to me after 48hr and she didn't, I had to call back on 14/06/2022 spoke to guy named Abdul who said an email has been sent for escalation. He then sent me an email on the 14/06/2022 stating " currently awaiting on an ETA to get your query sorted". i then emailed his on 17th informing his that i hadn't received my order or any updates about what going on till this day he hasn't responded to my email. on Monday the 20th I called in spoke to a lady asked for Abdul and apparently he wasn't available I had to re-explain my problem to her again she told me that a direct exchange has been arranged where id get my order and they would collect what currently with me. today i am receiving a call from "[protected]" saying that they are here to collect an order without I receiving what due to myself. i wasn't told anything about someone collecting without i receiving what due to me. Is this how customer are treated, is this the kind of service we are obligated to for choosing to shop at Woolworth, this is unacceptable and i am not going to give anyone anything until i receive my order which I have fully paid for. it been over two weeks and we are still talking about the same thing. ill make sure to never shop from Woolworths ever again. i want my perfume delivered by tomorrow. thank you very much

ing better than quality, From the time I've grown up my mother

Always emphasized on woolworths quality from food to clothes. But it sadden me to write this I no longer believe this. I bought my daughter alot of clothes recently due to the season change. After 1 wash, the woolworth logo tags are almost out. The neckline is stretched. I've never experienced this before and I'm not sure if they chanfed suppliers but please don't look for the cheapest way around. You are a brand of quality

I would like to offer some constructive critiscm.I patronise your lifestyle Branch in StrubensValley I by pass three Branches in order to do my purchasing and enjoying a meal with my friends in the Resuarant. Of late aloudspeaker has been installed in the restuarant which relays music at a very high volume.

This music is most disturbing as it is not condusive to relaxed dining.

It is difficult to conduct a quite conversation above the dinof this music.

I would suggest that the loudspeaker be removed from the Restuarant area completely if you would like me and my friends to continue patronising your establishment. I have been a loyal customer of yours for over 70 years I started buying fresh grapes from your Kerk Street store when I was a Schoolboy in Johannesburg and have been a Shareholder and only wish to see Woolworths Prosper and progress. .

Good afternoon.

I visited the Morningside Sandton Woolworths store today.

I would like to report teller number 3 on the 1pm shift. This teller was exceptionally rude, obnoxious and offensive, to the extent that I will never want to visit this store again.

Can I please suggest some customer interaction training for this teller, letting them understand how important customers should be to Woolworths.

I would appreciate acknowledgement of my complaint via return email to [protected]@cycanc.co.za.

thanking you in advance

Bryan Hattingh

[protected]

On 1 June 2022 l was assisted by a cashier at the food section in Centurion Mall Pretoria. I always shop at Woolworths and I pay my store card on time every month. To my surprise when I used my store card to pay the cashier started accusing me of not being the owner of the card without even providing me enough facts for that upsetting accusation. Disappointingly too, before using my store card I paid cash for my card, but the cashier insinuated that the card did not belong to me. Kindly address this with cashiers to ensure that customers are not constantly abused and mistreated as this is now becoming a common occurrence.

I bought tinroof ice cream on the 31May 2022 at Woolworth Parklands main, I was very disappointed with the quality of the ice cream. It resembled more of vanilla ice cream there was no chocolate.