CB Department Stores Woolworths South Africa No delivery but order excepted and money taken

Woolworths South Africa review: No delivery but order excepted and money taken 1

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May 21, 2025 3:05 am EDT

Review updated: May 21, 2025

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Order #o1746880005 yesterday morning at 09h30 from Woolworth Dash Rustenburg with no delivery, phone store about 15h13 requested my status only to be informed that they had a power problem and will deliver late. We are now on 21 May 2025 at 08h55 and still no delivery. This is very, very unprofessional if you had a problem with Dash switch it off to take no online orders. I had to spend another R1000 to go and buy food for my family late yesterday afternoon of a no show. We as consumers do not have money to through around and are on a budget. You take my money but do not give me food or refund had to take money out of my account again which I do not have to support Family to get them fed. I request action to be taken and need feedback on hoe you will handle this unacceptable view of Woolworths which by the Way is supposed to be "THE" brand. Thanks Amanda

Claimed loss: 963.26

Desired outcome: Refunded and compensated for inconvenience caused

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R. Weimann

1 complaint

4 comments

R. Weimann

May 21, 2025 4:32 am EDT

Verified customer

Amanda, there is no question in my mind that you have every reason to be angry — they took your money, didn’t provide the basics, didn’t notify you at all, and left you trying to figure out how to feed your family. That goes beyond inept; it approaches active negligence. If they knew Dash was down, they should have suspended all orders placed in the interim and waited until everything was up and running again. It is unreasonable to expect that you would become their backup logistics coordinator. Demand a full refund *as well as* reimbursement for the extra R1000. It's unacceptable for a so-called premium brand to fail like this, and they need to take responsibility immediately.

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Woolworths South Africa phone numbers

+27 214 079 111
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custserv@woolworths.co.za

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93 Longmarket Street, Cape Town, 8001, South Africa

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May 21, 2025
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