Woolworths South Africa
Reviews and Complaints

I bought tinroof ice cream on the 31May 2022 at Woolworth Parklands main, I was very disappointed with the quality of the ice cream. It resembled more of vanilla ice cream there was no chocolate.

I made used of the woolies online service on 15 may 2022 with confirmation they received it (,We've just reserved the Order Total amount above in your account. You'll have received a notification from your bank to confirm this. However, we'll only deduct these funds from your account on the day your order is dispatched. This is standard practice for online shopping. This way, we make sure you aren't charged for items that are out of stock, and we take any food substitutions into account) on 17th May 2022 I received confirmation that goods are in stock and they are busy with my order and provided me with the service delivery time frame,(Hi Leonore angelique,

Great news - We're processing your order!)Any time from 9am to 5pm From 20/05/2022 to 23/05/2022 (weekends & public holidays excluded) on 20 may I received a parcel but and the evening when I check nothing that I ordered was in it. I email their complaints department and following day I was informed that may enquiry was sent to online shopping. A lady called me with regards to this and I asked but where is my goods? She could answer me but only called to explain there needs to be an investigation and upon the outcome they will see if there are these goods or they will refunds me." I asked her what does your internal investigation has to do with me as your client. Then I ordered the goods it was available I paid so that's what I want. She just said she will escalated it. Later the same day a lady from their warehouse called with an attitude as to what is the problem I asked her didn't she read the request or enquiry anyway after explaining it again I again ask when will I receive my goods as that's what I ordered. She on the other hand just wanted to explain to me how a driver will come to collect the wrong goods but can't inform or say anything about my initial order.! I told her the same thing "that what type of customer service is this"where is the remors or accountability for the inconvenience cause! She said nothing I requested that she call me with and answer the same day but that never happened,this was on 21 May 2022. Monday 23 I received and email to provide feedback on my items I ordered, ironically I never received these items what a joke. I received another email informing me that only 1 item is available which I ordered and they will credit me on the others. I rwplied and said that this is unexceptable as our agreement and confirmation was that I will recieved the goods I ordered. I also requested that a manager needs to call me. On May 24 I received an email stating that they will refund me as no stock of my original order is available. So we as customers should be happy with such service! Why even offer a service and send confirmation if you can't produce. Why is your customer agent so cold that they don't care how the incompetence of a another co-working cause degrievement to a customer that you think sorry is just ok. Not is there anything else that we can do for you or because we messed up let's see how we can assist you differently. ( or think I wonder why the client didn't ho to the store) Their were no interest is your client.The wrong goods was collected on 24 may 2022. So woolworths couldn't care less.

Still no call from a manager

I have been purchasing my foods from Woolworths for over 50 years.

I'm the process I eventually registered for online shopping (collection) at the Woolworths Greenacres Store.

But recently they stopped that collection registration option to New Brighton. Even though New Brighton is only 10.3 km away (16 minute drive)

In what way is our people who go to collect the purchases at the Greenacres Woolworths store - seemingly an abomination to Woolworths?

I have to rely on good quality healthy foods which Woolworths provides best - especially as I'm mostly bedridden due to stage 4 metastatic bone & liver cancer. My prognosis given to still live, has been 2 - 3 months (a month ago).

Good day,

I am rather disappointed at the service we received at The Liberty Midlands Mall Woolies,Country Road Department,Sunday 22/05/22.My children went in there to exchange my hubby's shirts which he received as a gift as the size was incorrect.Firstly the salesman said that the clothing was smelling of detergent. Secondly he said that we skilfully pulled out the tags,wore the garment and put the tags back.He called the supervisor who refused to exchange it as well as it had a smell of detergent. I then asked to speak to the manager

who I thought would be of better help.Unfortunately the Country Road manager was in a meeting.The manager that was on duty came in to check only with the same answer that it smells of detergent which makes it not saleable.Firstly the thing here is,I just needed a bigger size,not a refund.Secondly how can one wear a shirt if it does not fit,and then presumably wash it,that's crazy don't you think.Thirdly it should be in the return policy that if clothing smelled of anything it would not be returned.When I asked the manager what happens in the case of customers trying on garments in the fitting rooms and the perfume lingered on to the garment,She said that" the garment is removed from the shelves".Wow what a big loss don't you think.The manager went on to tell me that I could speak to the Country Road manager on Wednesday when he got back.He already allowed this manager to take the decision with the supervisor,so of what good with that be.We spend hundreds of thousands of rands at Woolies monthly were we have bank statements to prove,only to be treated as if we were liars or tried to commit a crime.To the manager on duty,please don't roll your eyes whilst speaking to me on the phone,my children were watching.One needs to set a good example in that position,don't be biased.Staff should be trained on how to treat customers before making harsh statements.Not every case is the same were one is taking a chance to change clothing for one's own benefit.Lastly don't forget before pointing fingers,it's because of our continued support that staff members have jobs to go to and in return families to take care of.

I am disgusted by your service and the way you treat customers unfairly im going to the ombudsman and taking this further, I've been waiting since the [protected] on a callback from Samantha Eksteen as her agent andiswa refused to assist and had an attitude, its now the19-05-2022 I spoke to Zaida who blatantly ignored the fact that I'm complaining in regards to the service and failed to see the bigger picture of assisting me. I then asked for a complaint to be raised, and for confirmation, nothing has been done! I did not agree to a payment plan today, I asked what are the terms and conditions I was given a sloppy explanation, I've waited for a reply from her and she then ended the chat on her end after 1 minutes, I started a live chat immediately after this and advised that Im disgusted by the service, Olwethu Q then ended the chat as well, why am I being treated unfiarly when this could've bee resolved, I really never expected this, I'm a struggling single mother trying to atleast have a payment plan and get assistance, but I get this is what they do if you are not on a woolies standard, they will then treat you differently.

The lasagna is getting more and more tasteless. There is no tang to the mince and the cheese sauce hardly tastes of cheese and is bland. This is not a cheap item. Not worth buying anymore

Bought in Port Elizabeth Greenacres on the 13th May 2022

Order number: o844686696

I received a delivery on 5 May 2022 with the incorrect items (items that I did not order). I then contacted the online customer service to alert them of the issue and was told that it would be escalated.

I have been calling in everyday since then as none of the consultants get back to me with the progress or update on when I will receive my items and when the items I have will be collected.

I was meant to wear the items I bought for an occasion but was unable to do so.

No clear alternatives on timelines of whether my items can be located and delivered.

Wednesday 11 May 16:30

Shelves EMPTY!

Four staff members chatting at quick checkout with many people waiting in line with trollies and only two persons at the main checkout tills.

Nhlanlah finally helped me - disinterested in his job, hardly greeted me and let me pack my own bags! Totally unacceptable!

This Wollies has had a major staff and stock problem now for years. Service after complaints go up, only to return to poor levels of service a few months later. Just not good enough.

Nico

Woolies card no [protected]

Good afternoon,

My reason for lodging the below complaint is because the issuie has persisted for the last 14 months todate.

I have been loyal and trusting towards the brand. I also gave WW the benefit of the doubt and returned to re-purchase.

Problems regadigng poor quality of clothing:

Value sleepsuits - the size is very big and differs to the quality of individual sleepsuits.

Body vests - if the cotton line is not purchased the normal vests stretch and there is no value and not durable.

Plain leggings - are thin and see through

Socks - doesnt wash well and need to be replaced monthly

Bibs - charactrized therefore the print doesnt wash well and needs to be replaced often.

I ordered and paid for school clothing online on the 13th of April, the order was never delivered. I asked for a refund on the 25th of April. I was told to wait 3 to 5 working days. On the 27th i was informed that my refund was put thru. I am still waiting. No one at woolworths replies to my emails. I need the money to buy winter clothing for my son, he is going to school in the freezing cold with shorts.

For 9 years i paid woolworths via debt rescue. when covid happened, i had to terminate as I had no income. last year i tried to settle my woolworths account, WHAT A NIGHTMARE. I was offered a 50% settlement which i accepted telephonically. i awaited the email but it never came. i emailed and call, still nothing. here i am begging almost a year later for woolworths to honor the offer to me. from a balace of R 2k plus, its now R 7888 (exploitation much)

had the same issue with daly, they handed my account back to woolworths. yesterday i requested a settlement letter again, i tried to explain myself but nobody is willing to assist, Priscilla Jenneke response to me is that the onus is on to me follow up. should i just not pay and get blacklisted? seems less stressful to my mental, physical and financial health than to beg woolworths to be understanding of an international pandemic and the fact that i made many efforts. ID [protected] Cell [protected]

Woolworths Food Wonderpark has extremely bad customer service. Out of the 5 tills available there are only 2 tills working irrespective of how busy it might be. There are enough staff around, but they hang around talking and laughing while they can see the amount of customers waiting. Managers walk around seeing the problem also don't do anything. I feel this is very unprofessional.

Good day, we just bought 3 small fruits for R65.00, which sounded like a great deal.

When we got home, the prices on each container of fruit was R28.99, therefore we were lied to.

Is this what is happening with Woolworths?

Do your staff ever offer to help or is it just that you are very expensive and the staff don't care?

Not impressed.

Regards, Delia Leopold

Good evening.On the 13the April 2022 i visited Woolworths @ The Glen.I normally buy my grocery from that store.I bought a 250ml long life milk like i always do.The price on the shelf was R7.99.When i pay at the till it scanned R8.99.I told the consultant she just looked at me.I went again on the the 20the April The incorrect price was still on the shelf,again i paid R8.99.I did speak to the floor manager last about it.But clearly he did not take me serious.This is so unacceptable for such a big company like yours.

WW Gift Acres Pta. 3 Feb 2022. I see a special (sandwich & juice @ R45) on juice bottles (photo attached) and grab 3 juices. Go to sandwiches and grab 3 sandwiches. At till, only 1 special goes through. I query. Till operator says all 3 specials went through. I show her otherwise. She calls supervisor. Supervisor explains special is only on selected sandwiches. I query. She takes me to fridge where in minute red stickers special is indicated (photo attached). I take her to aisle 1, where juices are displayed - ALL juices with special sticker. I take her back to aisle 8 and ask if this is fair to put a special so far apart. I ask her why the juices and sandwiches are not put together and why it is not CLEARLY marked that the special only applies on certain sandwiches. She has no explanation. I believe this is false advertising. Putting 1 part of the special in aisle 1 and the other part of the special in aisle 8 makes no sense? I always check my till slip. Most people do not and simply believe that they have walked away with an amazing special - little do they know. Benita Andrews [protected] / [protected]@gmail.com

On 19/04/2022 @ 11.43 I was cashing out at till 5 op no [protected]

Was barely greeted and 8 items were presented for payment. My loyalty and school card were swiped after I asked her to swipe. I handed her my own bag and, as I have bought some clothing, she was removing the security tags. Then just when I wanted to pay I saw that she has added a VTC 24 liter bag. I paid with my Woolworths Card and was very abruptly asked to swipe my card. I then asked her why she charged me with the VTC bag without asking me, informing her that I have another 4 bags in my handbag, she very abruptly informed me that she made a mistake. Well it was a mistake but I informed her that she has a rude attitude and have no respect or manners

I did not even receive the VTC bag

Maybe if the cashier attend more to the customers and less to conversations with the other colleagues hovering around the cashiers

Very unpleasant experience

Good day

I have been shopping in Woolworths for 'decades', I have shopped in a few branches, and I track down a similar issue everywhere! Practically ALL of the food items are practically near the expiry date, one would assume that you can in any case eat the food somewhere around two days after the expiry date, however this isn't the case with Woolworths food, the vegetables go Slimy, and old immediately before or upon the due date!

I purchased the Cheese Grillers at Woolworths, as a school lunch snack, and like many other food items in Woolworths, you can only use within two days of opening, we are a small family and cannot eat all at once. We had throw it away! Money wasted!

We stopped buying their chicken for over two years now since it smells like a smell chicken coop, or fowl run smell. Pathetic for the price you pay!

I'm persuaded that Woolworths buys food near the expiry date, re-packages it and makes a 110% markup.

Stale, old food or food near the Expiration date is hazardous for the health, therefore Woolworths food is Dangerous!

I am urging people to take note of this the next time you're at a Woolworths Store.

Another issue Currently the Lonehill Woolworths branch is renovating, whilst the store is open, I walked out of there because the fine dust particles began making my eyes water, this is extremely dangers for your lungs! How can Woolworths be so greedy to allow their staff to work in that environment and to be allow shoppers in that dusty environment?

Good day, yesterday 4 april 2022, I went to woolworths in springs mall, gauteng to buy my weekly lunch items... Seeing as schools started today. Firstly I tool hot dog rolls... Which use by date was yesterday... I asked the lady if I could get fresh bread and she brought one with use hy dat 5 april... I took it because I had other shopping at woolworths as well.. When I went to the muffins I took chocolate muffins (which date was fine... I then took savory muffins, I looked at the date... Use by 3 april... There was 5 packs of savory muffins and all of them beyond expired date... I told the one worker that i'm definitely reporting to head office and she said, no I won't.

The manager came and apologized. My problem here is, that we go to woolworths for quality fresh food, that's why we pay more.

A previous time I bought chocolate muffins for my colleagues... I did not check the use by date and it was old when someone mentioned something.

I enjoy woolworths, but woolworths springs is really not living up to the standards

Regards

Mandy

Monday 28th March 2022

Woolworths South Africa

I wish to inform you of the horrendous and unacceptable customer service that I experienced this past weekend, regarding an online purchase, and which has still not been resolved!

Last Thursday, 24th March 2022, I ordered and paid for a malva and milktart cake, to send to my son, as a surprise. In a telephone call to your Customer Services department, I gave a message for my son to your employee and explained that the cake was to be delivered to my son’s apartment between 07h00 – 08h00 on Friday morning as a surprise. My son received the cake, but the cake was somewhat disappointing in that the top of the cake had messed in the plastic container, and to make matters worse, there was no message!

My son had no idea why he was receiving a cake and called me and I was so disappointed to learn from a picture he sent, that the cake did not arrive in good condition and that there was no message attached! The surprise fell as flat as the cake and I was upset that my whole idea turned out to be a disaster, thanks to Woolworths!

I called your Customer Services again and explained to your employee as to what had transpired and we arranged that the cake be delivered later that day. When the cake finally arrived, my son took the cake out of the container and all water ran from the cake and the cake was a flop!

Once again, on Saturday morning, I called your Customer Service and arranged for the cake to be delivered. They informed me that the manager will contact me back – which he never. They contacted my son directly on Sunday and informed him that a new cake will be delivered between 10-00 am and 1-00 pm. My son never went out to await delivery of the cak, but, of course, there was no delivery whatsoever!

Once again, this morning, Monday 28th March 2022, I called your Customer Service and relayed the whole saga to your employee and was told that a manager would give me a call. Well, this remains to be seen and I do not hold out any hope that any such manager would go out of his way for me.

You would have to agree that your so-called Customer Service leaves a lot to be desired and the run-around and expense that I have endured, due to your staff’s incompetence, is totally unacceptable and if this is how you do business, I suggest you close your doors right now!

I expect to receive a response from someone, no less than a manager (if you have one), to apologise profusely and to give me some lame excuse as to why your service is so pathetic. I expect to be fully compensated, which is the very least that Woolworths can offer me.

Yours faithfully

(Mrs) Tracey Ham

WHO IT MAY CONCERN

I bought some hot cross buns at Woolworths, Tygervalley, yesterday,

26 MARCH 2022.

I HEREBY express my utter dissatisfaction with the product.

All the buns in the packet is extremely doughy. I tried to ate some of it, as it appears from the packet. It was not possible to cut the bun in half and to put butter or cheese on it! The buns are too sticky to cut through it and it so tough, and extremely sticky ! Felt like glue on my hands afterwards ! The buns did not raise properly, although the smell of yeast is overwhelming when you open the packet. . . something I have not experienced before, too! It seems like the dough has been overmixed, could be the reason why it is very tough and did not raise properly ! Raising agents are perhaps not correctly added too .. I have some baking experience, although a normal custommer, without any baking experience, would also have noticed immediately, your hot cross buns is a of extremely, bad quality!

The flavour is not bad, but the baking done is really bad!

Under normal circumstances, the bun would be more dry and have risen properly, so one could cut it through in half and enjoy something on the bun, as said, with some butter and cheese on it, etc. One also battles to get this sticky stuff {the buns}, out of the packet and must really pull and stretch the buns, to seperate the one from the other !

I wanted to buy 2 packets, but luckily I bought just one. I will not buy hot cross buns from your stores again, as it is of extreme poor quality!