White Castle reviews and complaints 1
View all 381 complaintsWhite Castle - Food burnt and the time it took to get it.
Hi,
W.C.#110058, sale# [protected], team member# 422, Saturday 12:44pm, Feb 24, 2024, 1983 Wentzville Parkway, Wentzville, MO 63385, total $16.43
Sliders were burnt, I asked for extra pickles, didn't get them but my husband had to go ask for them, which we got. We sat there for an hour before we got our food! Couple of customers that came in after us got their food within 10minutes or less. There people walking out due to wait time, plus they could see that there was 10 customers head of them and didn't want to wait. Couple people asked for a refund. If can imagine how a burnt slider and the onions taste, was not yummy at all. I was going to ask for new sliders but thought it would take another hour to get them. Before we left, I asked to exchange my 2 Cheese sliders that are burned for fresh ones that weren't! Don't get me wrong the manager and employees were very nice but it was the point of the wait time and food being burned! It would have been nice when ordering they would have given ETA on long we would be waiting. Won't be going to that location anymore! We love sliders!
Thank you,
Claimed loss: $16.43
Desired outcome: Please refund
Confidential Information Hidden: This section contains confidential information visible to verified White Castle representatives only. If you are affiliated with White Castle, please claim your business to access these details.
Latest White Castle Reviews
gave me the wrong order and was a attacked White Castle coffee put back in stores. Food burnt and the time it took to get it. Customer service Very slow service, hamburgers not prepared fresh or as ordered.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!