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I placed an online order on Sunday, October 13th at 12:05 AM. In the receipt, it clearly states to go inside to the counter to pick up the order. I arrived around 12:15AM and, unfortunately, I had my dog in the car with me. I thought I would simply get out of the car for just a moment and I would be on my way. All of the doors to the store were locked and when I did finally get in, they instructed me that I would need to get in their ridiculously long drive thru line to receive my order. Keep in mind, I have my dog in my car and this is around 12:25 AM now. I sat in the drive thru until 2:00 AM with my dog…barking at every single car and having a panic attack because she wanted out. When I finally got to the window, they simply tell me that they are out of what I ordered and that now I would be receiving sliders instead, handed me my bag, and closed the window. They didn’t even attempt to make anything right, just sent me on my way.
Claimed loss: $10.23 for the order, gas, time, peace of mind
Desired outcome: I would like a refund for my order and I would like the entire order to be replaced at no charge to me.
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Contact White Castle’s customer service immediately, detailing your experience on October 13th. Explain that your online order receipt clearly stated to pick up the order inside, but you were forced to wait in the drive-thru for nearly two hours, only to be told they were out of what you ordered. Emphasize the poor communication, long wait, and lack of resolution. Request a refund and compensation for the inconvenience. If they do not respond satisfactorily, consider sharing your experience on review platforms or social media to escalate the issue. Keep all documentation for reference.