White Castle reviews and complaints 2
View all 381 complaintsWhite Castle - incorrect order
On November 11th, at 10:37 pm, we went thru the drive thru. Our order was received and read back to us correctly. Upon reaching the window we were charged for 4/1921's, 2/Ckn Bac Ched, 1 order of onion rings. We rounded up the order to $18.00. The receipt was correct.
Due to the late hour, we did not check the bag...hard to do anyway because of the manner in which the sliders are packed in the bag.
When we got home we found that we had been given 10 cheese sliders.
Disappointment, but also to the fact that we paid $18.00 for sliders that would only have cost $9.00.
Desired outcome: I would appreciate a coupon or some credit for what we originally ordered. We like White Castle, but this was way off track!
White Castle - 4 breakfast sandwiches
I ordered 4 breakfast sandwich's with sausage. I mentioned sausage because I didn't want bacon. I checked my order (while I was driving) and discovered I didn't get 4 breakfast sandwich's, I got 4 sausage on a bun. I turned around and went back. The guy who took the order was confused so the supervisor said to pull up to the window and I tried to explain. She was SUPER rude and asked if I didn't get what was on the receipt. Yes I did but it was wrong. I certainly wasn't looking for free food (as she implied), I just wanted what I ordered. She was a real witch. Will not go back there. Never had a problem at that location before.
Desired outcome: Supervisor to be reprimanded, or better yet fired. She is a very poor representation of the company
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