Overview of White Castle complaint handling
318 White Castle reviews first appeared on Complaints Board on Sep 21, 2008. The latest review Order not received was posted on Aug 4, 2022. The latest complaint horrible employees was resolved on Sep 06, 2019. White Castle has an average consumer rating of 1 stars from 318 reviews. White Castle has resolved 5 complaints.
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Latest White Castle’s complaints
Ordered the above with extra onions and add mustard.. pulled over to eat it and could hardly find the onions and no mustard or packets. Frustrating. Happens a lot. Order on receipt was correct but not filled by cook. I know staff is short but they need to pay attention to what they are doing. July 30th. 4:25pm. Store #060043 Team #4639 Sale #[protected] Drive thru ThanksRead full review of White Castle
08/03/2022 1230am. Order #19160. I placed an online pickup order to the Covington, Ky location. Was charged the $15 for my order and I received a confirmation email with my pickup time. When I arrived at the drive thru the employee said he could not make any food because he was the only worker. I reached out to the corporate office after leaving the drive thru, still no response so I’m posting this hereRead full review of White Castle
Ordered online. My son when to pick up the food. No sack of fries. So I went back to get them which of course meant food was cold when I got back. Also asked for 4 sauces. Ranch, honey mustard, mayo and the marinara for the cheese sticks. They only had ranch and mayo. Also they gave my son a med and a small drink because they had no large ones. Now I...Read full review of White Castle