White Castle company logo
White Castle
customer service contacts

White Castle
customer service contacts

Learn how the rating is calculated

319 complaints
5 resolved 314 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of White Castle. We promise not to send you any unrelated messages

White Castle headquarters

555 West Goodale St.
Ohio, Columbus 43215
United States

White Castle phone number

+1 800 843 2728
(Customer Service)
Customer Service
10 2

What is White Castle’s email address?

White Castle’s support and contact email address is [email protected]

White Castle website

What category is White Castle related to?

White Castle is related to the Fast Food Restaurants category.

What are the social media accounts of White Castle?

What is White Castle's Facebook?
Connect with White Castle via Facebook at White Castle
What is White Castle's YouTube?
Like, share & subscribe to White Castle on YouTube at White Castle
What is White Castle's LinkedIn?
See White Castle's portfolio on LinkedIn at White Castle

Overview of White Castle complaint handling

318 White Castle reviews first appeared on Complaints Board on Sep 21, 2008. The latest review Order not received was posted on Aug 4, 2022. The latest complaint horrible employees was resolved on Sep 06, 2019. White Castle has an average consumer rating of 1 stars from 318 reviews. White Castle has resolved 5 complaints.

Additional information


Is associated with White Castle? is not affiliated, associated, authorized, endorsed by, or in any way officially connected with White Castle Customer Service. Initial White Castle complaints should be directed to their team directly. You can find contact details for White Castle above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about White Castle. Discuss the issues you have had with White Castle and work with their customer service team to find a resolution.


Latest White Castle’s complaints

7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

White Castle - #1 Combo meal

Ordered the above with extra onions and add mustard.. pulled over to eat it and could hardly find the onions and no mustard or packets. Frustrating. Happens a lot. Order on receipt was correct but not filled by cook. I know staff is short but they need to pay attention to what they are doing. July 30th. 4:25pm. Store #060043 Team #4639 Sale #[protected] Drive thru Thanks

Read full review of White Castle
9:10 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

White Castle - Order not received

08/03/2022 1230am. Order #19160. I placed an online pickup order to the Covington, Ky location. Was charged the $15 for my order and I received a confirmation email with my pickup time. When I arrived at the drive thru the employee said he could not make any food because he was the only worker. I reached out to the corporate office after leaving the drive thru, still no response so I’m posting this here

Read full review of White Castle
8:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

White Castle - Incorrect order

Ordered online. My son when to pick up the food. No sack of fries. So I went back to get them which of course meant food was cold when I got back. Also asked for 4 sauces. Ranch, honey mustard, mayo and the marinara for the cheese sticks. They only had ranch and mayo. Also they gave my son a med and a small drink because they had no large ones. Now I...

Read full review of White Castle
See all complaints