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2.8 1243 Reviews

Whirlpool Complaints Summary

566 Resolved
675 Unresolved
Our verdict: Dealing with Whirlpool, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Whirlpool reviews & complaints 1243

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Newest Whirlpool reviews & complaints

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10:10 am EST

Whirlpool Whirlpool WRF767SDHZ Refrigator

Whirlpool Refrigerator

Purchased: 7 June 2023

Delivered: 9 June 2023

Ice Maker stopped working 1 January 2024 7 months later

Called Whirlpool for repair 2 Jan 2024

Repair person 10 January 2024 (not fixed)

Repair person 19 January 2024 (not fixed)

Repair person (unsure date) (not fixed)

Repair person 22 February 2024 (not fixed)

Repair person scheduled 8 March 2024 called at time of scheduled repair to reschedule to 22 March 2024

I have called Whirlpool customer service 7 to 10 time with no avail. They refuse to replace refrigerator. They will not give me a determined length of time when they will stop sending repair persons and refund monies. I don’t know if whirlpool has so many problems with their appliances, they can’t afford honor their warranty.

My husband is a 100% disabled veteran a has stage 4 cancer. We feel we should not have to endure Whirlpool’s lemons or their lack of customer service. We just want a working refrigerator.

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Mr. Helpful
Los Angeles, US

Hi Mrs Russell.

We are sure sorry to hear of your husband's difficulties. Many cancers can be overcome these days, even at stage 4.

That's a wonderful model of fridge. Many of that very model is in use throughout America.

Whirlpool uses high quality service technicians to determine and repair Whirlpool branded products. Because each product produced is comprised of multiple parts, it becomes impossible for any one service center to house every part for every product ever produced. This is why the service process is generally comprised to more than a single visit.

Whirlpool also utilizes a wide range of high quality retailers to sell and deliver their products. If refunds are ever provided, it's through the retailer you want to request this from. It's also possible that, through separate service agreements, these products can be replaced.

Please contact your fine Whirlpool retailer. If your difficulties are not entirely resolved, LET US KNOW. We want to make sure you're absolutely delighted with your refrigerator.

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9:41 am EST
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Whirlpool Faulty Washing Machine - Unresolved

Whirlpool are simply the most difficult company that I have ever had to deal with, customer service is extremely poor and there is no email address that we can use which responds to a customer issue.

Our machine is under warranty and the company refuse to replace it even though it has been faulty since purchase. We have had 5 engineer call outs and each engineer has a different story, they have yet to fix the problem...

DO NOT purchase Any Whirlpool item as it has caused months of stress and wasted time off work. I have recently bought a new dishwasher and have refused to purchase a Whirlpool, we are building a new home and I will not purchase any Whirlpool items, all of my friends are in the same phase of their lives and after witnessing our experience, they will not purchase any Whirlpool appliance. Customer Service should be #1 but unfortunately with Whirlpool they will not stand by their customer or indeed their warranty.

Very Disappointed, exhausted and out of pocket!

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Mr. Helpful
Los Angeles, US

Hi sir or mam.

We're extremely sorry to hear of any of your frustration.

We'd like to resolve your problems but your complaint doesn't detail a model or even what, exactly, the problems are.

If you'd like to provide us such details, we'd like to take care of the problems.

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12:21 pm EST
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Whirlpool - Whirlpool Intellifresh convertible refrigerator

This is the fourth year after I bought my refrigerator. There is a major design flaw with this model. I have already done two services, paying hefty amounts as service charge, and for part replacement. The technician advised me that I have to buy extended warranty from Whirlpool for next three years. The reason is that these models have been reporting too...

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12:46 pm EST
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Whirlpool Whirlpool high efficiency top load washing machine

Through Home Depot Portland Maine purchased July 15, 2022 Whirlpool High Efficiency Top Load Washing Machine. Came with manufacturers standard warranty. On February 19, 2024 the washing machine broke down with the problem that put in wash cycle and fill to selected wash level then the wash begins. When the washing machine clicks to the spin cycle the machine completely shuts off. This is permanent the the machine is completely unusable to wash clothes. The washer is 20 months old and slightly over the Manufacturers Standard Warranty. But Whirlpool is a strong company and has earned a strong reputation and that's why l chose Whirlpool. L paid $591.00 for a product l expected would last for many years. I am requesting Whirlpool stands behind their product and issue me a replacement at no charge and hopefully does not use that the washer exceeded their standard warranty. The fact that l only got 20 months usage from a Whirlpool product should be an embarrassment to them.

Desired outcome: Please Refund Total Amount or Replace Washer At No Cost To Me

Confidential Information Hidden: This section contains confidential information visible to verified Whirlpool representatives only. If you are affiliated with Whirlpool, please claim your business to access these details.

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Mr. Helpful
Los Angeles, US
Feb 26, 2024 2:08 pm EST

Hi Mr Riga.

We are very sorry to hear of your experience. Without question, no one purchases a washer with the assumption he or she will run into problems writin the second year of use. Many Whirlpool owners will be using their product(s) for many years, if not decades down the road. Every once in a great while, someone will experience problems far sooner. Unfortunately you appear to be one that had problems.

Whirlpool is very proud to provide an industry standard, one year limited warranty with most of their products. For some consumers, however, they prefer longer warranty coverage so Whirlpool partners with many fine retailers who offer longer coverage.

Let's have you start by checking with the retailer you purchased this unit through. You may find the cost of repair or replacement is covered through them.

Most importantly, PLEASE make sure to let us know if that doesn't resolve the problem.

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4:53 pm EST
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Whirlpool - Refrigerator water filters

I accidently ordered the wrong water filters for my refrigerator. They arrived in a timely manner via P.O. [protected]. I called the filter department upon realizing my mistake. I received an e-mail from June, in the Consumer Direct Sales Team department. She instructed me to return the filters via FedEx asap. She provided me with RA #[protected]. The filter...

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7:00 am EST
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Whirlpool - Wpool wm 360 6w pro-h 9.5 graphite (model: 10ymw31331)

I hope this email finds you well. I am writing to bring to your attention a significant issue I have encountered with the WPOOL WM 360 6W PRO-H 9.5 GRAPHITE washing machine, Model Number 10YMW31331, which I purchased from your store at KANANKANDY CHIRAKARA on August 18, 2023. Since the day of purchase, the washing machine has failed to meet the basic...

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10:33 am EST

Whirlpool Washing Machine Model # WTW6120HW2 and Serial # CB110409

We bought a brand new Whirlpool Washing machine in 2022 and did not have it a year and had to replace the Capacitor. Today, we had to replace the agitator, and pay $328 to get it done. We are very disappointed and frustrated with your product. Our last washing machine was still in perfect condition after 21 years, but we decided to get a new washer and dryer because we remodeled our laundry room. You don't expect to have these types of issues and out of pocket expenses with a brand new product, and we believe we truly bought a lemon. What are you going to do rectify this terrible situation and make us want to continue to be a Whirlpool customer?

We look forward to hearing from you.

Karen & Alan Jones

6468 Manor Lane

South Miami, FL 33143

[protected]

[protected]

Claimed loss: out of pocket expenses

Desired outcome: replace the machine

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Mr. Helpful
Los Angeles, US
Jan 07, 2024 12:25 am EST

Hi Mr and Ms Jones.

We are extremely sorry to hear of your frustration. No question that one plans on their appliance lasting multiple years without issue. Unfortunately, for each consumer that gets 21 years from one appliance, another may get far less. Thankfully Whirlpool automatically provides a full year, limited warranty with each of its products. Whirlpool also partners with many quality retailers which provide extended service agreements for those consumers that prefer longer coverage.

If you would, please contact the fine retailer you purchased this unit through. You may likely find they offer coverage that protect you against unexpected repairs.

Most importantly, please let us know if that doesn't fully cover any and all of your concerns.

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1:35 pm EST
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Whirlpool - Refrigerator

Purchased a $4K kitchen aid refrigerator in 2021. Ice make went out in mid 2022. Had the ice maker replaced, had the water supply valve replaced twice and the appliance still doesn't make ice or dispense water. 5 months later I was told I can purchase an extended warranty through a subcontractor repair company for a monthly fee, that can be cancelled at...

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11:52 am EST
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Whirlpool Stove gas range

What I can say. The worse appliances ever. From the first time after a couples months. The cheap made stove start to show the cheap quality. And more and more the cheap quality start to show every where from the crime parts to the black enamel finish g the is peeling off and the oven door glass that doesn’t never clean clean no material what you do. They already changed once under warranty but I stop the warranty. I am waiting the stove to brake and get a new brand. The worse item ever bought I had my first stove for 25 years. In white and I wanted to change big mistake. Do not buy stove range with pool. Very cheap quality look very good in the eyes but but very bad when you start to use especially if you can cook. Bad bad brand

Desired outcome: A new stove

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Mr. Helpful
Los Angeles, US
Dec 12, 2023 7:44 pm EST

Hi Pascal.

We are extremely sorry to hear of your frustration with your Whirlpool product. We'd absolutely like to assist.

We understand you seem to speak English as a second language. That being said, you seem to do okay although some important details do not seem to come through.

Are we to understand that the only post of the range you're unhappy with is the cosmetics? Is the range functioning well?

Please, let us know so we can better address your issue(s). We, sincerely, would like to help.

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2:09 am EST
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Whirlpool Gold Series Whirlpool gas stove

[protected]

I have a Gold Series Whirlpool stove. It apparently has been defective since I purchased in 2015. The flame on the burners is totally set too high. Every time I cook on it, I have to use the lowest setting, or I end up burning my wrist. I am tired of cooking everything on the low setting. Something needs to be changed for the burners to work on the proper control setting. I tried to find a video to show me how to try and fix it, but every video I saw was not the one for the model of stove I have. My husband does not have a clue about how to try and fix the problem. Do I have to continue cooking on a stove at a lower temperature, or risk burning myself?

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Mr. Helpful
Los Angeles, US
Dec 05, 2023 3:24 pm EST

We're extremely sorry to hear of your frustration in using your Whirlpool family appliance. Whirlpool produces one of the best appliances you'll find within it's price category.

To have your burners properly adjusted to your particular elevation, we recommend contacting an authorized Whirlpool service center in your area. If you need assistance in finding one, please contact Whirlpool customer service at /866 /698 /2538.

Please let us know if that doesn't resolve your issues.

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11:27 pm EST
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Whirlpool - Dishwasher

I bought Whirlpool dishwasher from Home Depot Canada as online purchaser on 16 Oct 2023 Item was delivered on 20th Oct. from 2nd day item keeps peeping and does not finish the cycle. We called WP CS and requested service. Tech came on 25th Oct, cleared the error and said item is go now. Same day at evening the error pops up again. We called WP CS and...

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2:58 pm EST
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Whirlpool - Whirlpool refrigerator

My refrigerator is not working both the fridge and freezer I have had this fridge for two years. I had an independent contractor come out and I was told it was the compressor which is covered under manufactory warranty for five years. I called Whirlpool and they confirmed that the part is covered under warrant for five years and they set up an appointment...

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9:25 pm EST

Whirlpool Whirlpool refrigerator

I purchased my Whirpool Dec 26 2022. It doest freeze Ice Cream solidly. I have had them send 3 different appliance repair companies now with 6 visits- evaporate, condenser, Compressor and now the current repair company us goung to try a control panel replacement. Whirlpool says the repair company must say it us unrepairable. It has been 11 months now. 11 months and not being able to use it fully.

Claimed loss: Throwing Ice Cream out over $ 100.00

Desired outcome: Replace or money back.

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Mr. Helpful
Los Angeles, US
Nov 18, 2023 2:26 am EST

We can't begin to tell you how sorry we are for your frustrations.

We'd like to assist.

From what retailer did you make the purchase?

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3:47 pm EST
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Whirlpool - Maytag washer

Purchased Matag Washer and Dryer less than 3 years ago. Both machines required repairs to be done more. I purchased extended warranty which is an absolute joke and do not help the customer at all. they just blame everything on Whirlpool and Whirlpool blames the extended warranty company. Dryer finally got fixed for now, after several months along with the...

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3:59 pm EST
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Whirlpool Front-load washer model wfw5620hw0

4.5 year old Whirlpool model WFW5620HW0, serial C907 51176, washer with defective plastic casing caused leak of drum water into bearing and seized. Stopped motor from turning drum.

Purchased at Lowe's in Colorado on 3/9/2019, price $809.00.

Worked fine until it just stopped turning the drum one day. $600 in diagnostics and repairman's last ditch check was to pull the back off and check the motor and bearings. Found the bearings seriously rusted from a drum leak due to plastic not fully covering the drum. No broken plastic pieces, this is a factory defect that somehow made it through quality assurance.

Everything is connected to the bearings, rotor, motor and so the entire washer would need new parts to run properly again.

I am very disappointed in Whirlpool that this made it through inspection. I will never buy Whirlpool again due to this oversight.

Claimed loss: $809 washer, $600 in diagnosing the issue with repairman and another $800 to buy another washer.

Desired outcome: Would like a refund.

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Update by Heather Rhodes
Nov 15, 2023 8:11 am EST

It is the load and go model! I don't agree with your assessment. This is not user error and is designed to also warn if detergent is overused.

You can clearly see the plastic was not formed properly and leaked into that area. Always used HE appropriate detergent and single person with less washing than a family would require.

Several calls were made with whirlpool experts and decisions were made that it had to be door or electronic board causing issues. Control board and door parts were $300 and add in repair labor and yep it adds up fast these days.

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Mr. Helpful
Los Angeles, US
Nov 23, 2023 7:10 pm EST

Hi Heather.

We're just checking back with you.

As you haven't reported anything further, we assume your issue has been taken care of to your satisfaction.

Thank you.

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Mr. Helpful
Los Angeles, US
Nov 16, 2023 1:40 pm EST

Appreciate hearing back from you Heather.

Yes, repair costs can add up fast at anytime.

The patented "Load & Go" system designed exclusively by and for Whirlpool branded washers can help prevent against the overuse of detergent. However, it is not required to be used. Was it something you regularly made use of?

Also, did you contact Lowe's to whether extended warranty service was available or had been purchased with the unit? Such programs are offered, in many cases, to save the consumer from the unexpected costs of having an appliance repaired before one might expect. We'd like to look at every avenue of assisting with the costs.

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Mr. Helpful
Los Angeles, US
Nov 14, 2023 11:15 pm EST

We are so sorry for the issue you're having with your Whirlpool product. The 5620 is a wonderful model. It's received multiple awards and praises throughout the industry.

$600 is quite a lot for simply diagnosing a problem.

It is possible that an overuse of detergent has compromised the seals which protect the bearings. They've definitely been damaged.

You might consider replacing the unit with one that utilizes Whirlpool's patented "Load & Go" dispensing system.

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2:50 pm EST
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Whirlpool French Door Refrigerator WRF954CIHZ

Purchased September 18, 2018 @ Warner Stellian Shakopee, MN $2693.25

Service has been required 6 times. All service was performed by MyAppliance Source Shakopee Minnesota [protected] and is listed below:

1. December 20, 2020 - Freezing up. Cost of repair $541.24

2. January 12, 2021 - Ice Maker. Cost of repair $239.09

3. June 23, 2021 - Ice Maker. Cost of repair $159.00

4. August 4, 2021 - Freezing up. Cost of repair $460.97

5. August 17, 2021 - freezing up. Cost of repair $328.54

6. July 31,2023 - freezing up. Cost of repair 210.60

Summary: Refrigerator is 5 years old. Repair bills to date are $1939.44. Still there is ice build up in the base on the refrigerator section. Monthly we remove the ice using a hair dryer and mopping up with towels. This process takes 2 hours minimum.

Whirlpool refrigerators product is quality? No. The service provider has done all required service on all our appliances with no issues/.

Claimed loss: $1939.44

Desired outcome: 7 years Free warranty service starting today

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Mr. Helpful
Los Angeles, US
Nov 14, 2023 12:21 am EST

We appreciate hearing from you Lanny.

Extended warranties are available on most appliances. These warranties are something one purchases along with the appliance either from the manufacturer or retailer.

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3:14 pm EST
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Whirlpool - Washer

Bought a whirlpool washer in December of 2022. From the very beginning it always shook and made noise during the spin cycle. But we were told that's just the way these newer models can be if the clothes aren't just so... In June of 2023 it shook itself about 4 feet away from it's original position, made a horrible sound, and a suspension rod broke letting...

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2:13 pm EST
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Whirlpool freezer

we purchased a whirlpool freezer from Lowes about 3 years ago and have had nothing but problems with it. Your design on the upright freezer sucks. You can not block the air flow at all in this freezer or you will loose all of your food. you can't even put boxes in it. So I think to date we have lost a minum of $600.00 in food. I will not buy anything that whirlpool that is put on sale again.

Claimed loss: 600 plus

Desired outcome: pore design

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5:34 pm EST
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Whirlpool Maytag commercial line washer

MAYTAG COMMERCIAL LINE top load washer purchased at LOWES. 1.5 YEAR ago. I bought an extended 5 year warranty from WHIRLPOOL. After 6 months gear box and shifter went out. In October washer quit working. The extended warranty people AIG sent out a company in Indpls. called GROVES appliance repair. After 5 different visits after each failing to repair and ordering more parts, they left today saying they are going to try a lower wiring harness they have to order. They have tried replacing control board twice, motor and all its associated electronics. Gears etc. Tech said after this there is nothing left to replace. I need help on getting another washer. Im told whirlpool has this all on record because the groves

techs call them each time. I can be reached at [protected], Mr. Roberts. please help on this.

Claimed loss: 6 weeks without washer, Disabled VET, need help on this please.

Desired outcome: Washer replaced with another one or refund on purchsse

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Whirlpool - Oven model # wfe505w0hw5 serial # rc0736136

I am a single mom with a special needs son and daughter and paid extra to purchase a Whirlpool with the Steam Clean Technology that does not work at all. I called Whirlpool to ask questions and review the process of the Self Steam Clean. It still did not work at all, didn't get very hot, all the distilled water remained on the bottom of the oven, even after...

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Whirlpool In-depth Review

Product Range and Quality: Whirlpool offers a wide range of high-quality appliances, including refrigerators, washing machines, dishwashers, and more. Their products are known for their durability, excellent performance, and innovative features. Whether you need a reliable refrigerator to keep your food fresh or a powerful washing machine to tackle tough stains, Whirlpool has you covered.

Customer Service: Whirlpool's customer service is top-notch. They are responsive, helpful, and always available to assist customers with any inquiries or issues they may have. The company also offers comprehensive warranty policies and excellent after-sales support, ensuring that customers are satisfied with their purchases in the long run.

Pricing and Value for Money: Whirlpool's pricing strategy is competitive, offering great value for money. When compared to competitors in the market, Whirlpool's appliances are reasonably priced, considering their high quality, advanced features, and durability. Customers can trust that they are getting a great deal when purchasing a Whirlpool appliance.

User-Friendliness and Ease of Use: Whirlpool's appliances are designed with user-friendliness in mind. They are easy to install, operate, and maintain, making them convenient for everyday use. Additionally, Whirlpool's website and online platforms are user-friendly, with easy navigation, detailed product information, and a seamless purchasing process.

Energy Efficiency and Environmental Impact: Whirlpool is committed to energy efficiency and sustainability. Their appliances are designed to minimize energy consumption without compromising performance. The company has also undertaken certifications and initiatives to reduce their environmental impact, ensuring that customers can make eco-friendly choices without sacrificing quality.

Reliability and Durability: Whirlpool's appliances are known for their reliability and durability. Customers can rely on their products to last for a long time, with minimal repairs or issues. Customer feedback and experiences consistently highlight the longevity of Whirlpool's appliances, making them a trusted choice for households.

Innovation and Technology: Whirlpool is dedicated to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance user experience and convenience. From smart home integration to advanced cleaning capabilities, Whirlpool continues to push the boundaries of what appliances can do.

Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

Social Responsibility and Community Involvement: Whirlpool actively engages in social responsibility initiatives. They contribute to philanthropic causes, get involved in the community, and prioritize sustainability efforts. Whirlpool's commitment to corporate social responsibility extends beyond their products, making them a responsible and socially conscious company.

Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

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Whirlpool contacts

Phone numbers

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Website

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