Whirlpool – Rust in our ice cubes and in our ice maker - whirlpool model# wrf757sdhz02

Dear Sir or Madam,
We purchased a Whirlpool French Door Refrigerator from Home Depot in 2021.

While we were recently cleaning the water dispenser, we emptied the ice and put the ice maker/bucket on the counter on a towel. When we picked up the bucket to reinstall it into the appliance, we noticed that there was dark, rust pool of water on the towel. We picked up the bucket and turned it upside down and observed rust/corrosion on the underside coming from the ice chopper.

Now we have health concerns about whether this corrosion was leaching into our water and ice. We do not want to use the bucket or make ice - which is the entire point of having a water dispensing /ice making refrigerator.

We have made numerous attempts to report the incident as stainless steel does not corrode or rust and this is obviously a defective material or an inferior product. We were given a case # but then were passed back and forth to “teams” that placed us on hold for long periods of time, or passed the call to someone else who did the same, all the while professing that this “team” was the only department which could help us.

We have noticed that there is a “new” and “improved” ice bucket.