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Whirlpool Customer Service Contacts

+1 866 698 2538 (United States)
+1 269 923 5000 (Head Office)
+39 283 7151 (Europe, Middle East & Africa)
+55 113 566 1000 (Latin America)
2000 N. M-63
Benton Harbor, Michigan
United States - 49022
North America
600 West Main St., Benton Harbor, MI, 49022-2692
 
Europe, Middle East And Africa (EMEA)
Via Carlo Pisacane, 1, 20016 Pero (MI), Italy

Asia
Building 8, № 1888, Xinjinqiao Road, Jinqiao Export Processing Zone, Pudong, Shanghai 201206, P.R.C.

Latin America
Av. das Nações Unidas, 12.995, 32° andar, CEP 04578-000 São Paulo, SP, Brazil

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Use this comments board to leave complaints and reviews about Whirlpool. Discuss the issues you have had with Whirlpool and work with their customer service team to find a resolution.

Whirlpool Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Whirlpool Corporationwashing machine

hi -

I purchased a Top Load 6.5 Kgs Fully Automatic Washing Machine in India on 24-Oct-2016 and it is under warranty for 2 years.

There is some problem in the spinner so we lodged a Service Request # HR0418005662 and an engineer visited us. We were told that a part needs to be replaced and that he will come the next day. However it's been more than 15 days since then but nobody seems to be bothered.

I lodged a complaint on Whirlpool India website 2 days ago but still no response.

Please help.

Archana Kedia
Gurgaon, India
Mobile: + [protected]

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    • Whirlpool's response · Apr 26, 2018

      Hi Archana Kedia,

      We're sorry to hear of your Washing Machine concerns.

      To address your concerns, please contact our India office at https://www.whirlpoolindia.com/ to reach a representative in your Region.

      Thank you.
      Whirlpool® Social Media Relations

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Whirlpool Corporation — washing machine model number wtw50000dwi

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    Whirlpool — dishwasher

    I bought a whirlpool dishwasher at home depot ...it arrived on Thursday morning. My wife inspected front it...

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    Whirlpool Corporation — washer/dryer model wet 402 7ew0 / ser. m60708206

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    The complaint has been investigated and
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    Whirlpool Corporationwashing machine

    To the head of customer service at Whirlpool:

    I am writing to express my great disappointment at the performance of your model #WFW915YW. I purchased it 5 years ago, along with its twin dryer, and it has been used once a week, most weeks, for one set of bed linens and towels and workout clothes. In spite of this very light usage, the electronics in it have failed, requiring me to replace it, as the cost either way is in excess of $700.

    I believed that the Whirlpool brand stood for reliability and quality, and am most disappointed to learn it no longer does.

    As the former CEO of a publicly traded company, I know I would have been distressed to learn of this kind of product failure.

    Sincerely,
    Christie Hefner
    [protected]@christieh.com / [protected]@christieh.com

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      • Whirlpool's response · Apr 09, 2018

        Dear Christie:

        Thank you for your review.

        We are sorry to hear of your Washer concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, [email protected], with your name, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand.

        We look forward to your reply.

        Thank you,

        Whirlpool® Social Media Relation

      • Whirlpool's response · Apr 09, 2018

        Hello, we apologize about the frustration you have experienced with your washer. If you still need assistance, please provide your name, the name of the site you were contacted on (complaintsboard.com), your phone number, your address, the full model and serial number, and email the requested information to [email protected] We would be happy to review your concerns further.

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      Whirlpool Corporationdishwasher wdt750sahz

      I bought a whirlpool dishwasher (WDT750SAHZ) 3 months ago and have had a service tech visit 3x. The first time was for a faulty float mechanism. The dishwasher worked for a couple of months, but now has had the controller replaced. Today, the technician told me the motor is bad and needs replaced. I've been without a dishwasher for several weeks now and each time the service tech returns, I have to take time off of work. I obviously bought a lemon, and Whirlpool needs to replace this lemon with a new dishwasher that works.

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        • Updated by Maytag admin · Mar 30, 2018

          Hi lrummel, we would like to inquire further about your review with you. Please email us at [email protected], with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also copy and paste your review from complaintsboard into the email as well.

        • Updated by lrummel · Apr 14, 2018

          My dishwasher is still broken, and I wanted to provide an update. Because I purchased the dishwasher at Lowes’, I decided to contact Lowes’ customer care, as Whirlpool has offered no further assistance to me. Although not much of a consumer advocate, the Lowes’ rep did explain the WP service policy to me. WP will only replace my dishwasher, if I have 3 service calls for defects within the warranty period. It does not matter how many defective parts are replaced on my lemon dishwasher, but all that matters is number of new service calls logged. Within these first few months of owning the WP dishwasher I have had 4 defective parts replaced – float switch, control panel, motor for TBD reason, and replacement motor for the original bad motor due to a bad diverter on the sump. Since the factory repairman replaced more than 1 defective part on his visits, WP will not even consider giving me a replacement unit. Thus, my only recourse is to continue getting the word out about the poor quality products from Whirlpool. BUYER BEWARE!

        • La
          LARummel Apr 10, 2018
          This comment was posted by
          a verified customer
          Verified customer

          I am furious after my latest interaction with whirlpool customer service. After my first post to the complaint board I was promised a replacement dishwasher if the new motor did not fix my issue. The factory technician just left my house shaking his head because the replacement motor was defective. So I called WP only to get an argument and told I would need to wait for yet another part. How can this be? Obviously WP has major qualities issues and does not care about their customers. They cannot even keep their promises. I plan to tell my experience with WP to as many people as possible. BUYER BEWARE!

          0 Votes
        • Ge
          General Service Mar 30, 2018

          Sure appreciate hearing your concerns and would like to assist.

          Where did you purchase the unit from?

          Please note, if this concern has already been addressed to your satisfaction, there is no need to respond to this text.

          0 Votes
        • Lr
          lrummel Apr 10, 2018
          This comment was posted by
          a verified customer
          Verified customer

          @General Service WP tech returned today to replace the motor. The wait was almost 2 weeks, after shipping delays and a backorder by the distributer. The new motor was defective and the diverter on the sump leaked. I called WP customer service because after my last complaint post, I was told they would replace the unit if this fix did not work. The call left me very angry, as the customer service rep just argued with me. Whirlpool obviously has a serious quality problem. They also do not keep their promises to their customers. I plan to tell my story to as many people as possible. BUYER BEWARE with Whirlpool products. This unit was originally purchased at Lowes. Not sure if they can offer any assistance.

          0 Votes

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