Whirlpool – Whirlpool stove

We purchased our Whirlpool stove a little over two years ago. Around 14-15 months after purchase — just outside the standard one-year warranty — we tried the convection bake and air fry features for the first time, and we began experiencing a loud 'tinging' noise from the fan. At that time, Whirlpool acknowledged the issue as a likely manufacturing defect and kindly assisted us with a repair, despite the warranty having technically expired (which we greatly appreciated).

Unfortunately, the same issue has now returned. While we use the convection feature infrequently, the problem has reappeared in the exact same way, indicating that the original defect was never fully resolved. Despite this being a continuation of a known issue, Whirlpool has declined to provide further support, citing that the product is now out of warranty.

This is extremely disappointing. We acted in good faith, reported the issue promptly, and accepted the initial repair as a resolution. It is clear now that the problem was not adequately addressed, and we are left with a recurring defect in a product we expected to last much longer.

I believe Whirlpool should stand behind its products and take responsibility for known manufacturing issues, regardless of arbitrary warranty timelines. They should offer a resolution that reflects the quality and integrity that their brand is known and paid for.