Whirlpool’s earns a 2.8-star rating from 1262 reviews, showing that the majority of appliance users are somewhat satisfied with their home appliances.
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Replied
beware of best buy during the christmas holiday!
I purchased a Gateway Notebook for my husband on Dec 9, 2006 as a Christmas Gift. When I purchased it I asked the young man if I could return it.
He said, "yes". I asked if there was a restocking fee. He said, "only if the item had the seal broken." On Christmas day my husband graciously declined my gift, so we decided to return it.
On Dec 29th, I tried to return the notebook and was told it was over the 14 day return policy and I could get store credit. I paid by check and their company cashed my check. I wanted my money back. I was furious to say the least. I, also, called the Customer Service number and was told the same thing. I know they say they have it posted in their stores and it's on the receipt, BUT do you honestly think that at the Christmas holiday customers are reading YOUR store signs or looking at the small print on receipts. The standard customer thinks that you can return just about everything within a 7 day time frame, especially at Christmas time. I think their employees should inform customers of their policy at this particular time of year. Wouldn’t that be a novel thought?
Well I've learned my lesson. I will never make a major purchase at your store for the Christmas holiday again.
I will inform all I can to BEWARE of Best Buy during the Christmas Holiday.
The complaint has been investigated and resolved to the customer’s satisfaction.
compressor failure
We bought a Whirlpool top freezer refrigerator in late 2001. It worked fine for 5 years but then 1 month after the warranty expired, so did the fridge.
We had a Whirlpool-trained repair person come out to replace the relay (which was in fact no good); with the new part, the fridge worked for about 10 minutes until the compressor stopped again (and was extremely hot to the touch). This happened 2 days before Christmas dinner (which we had to cancel). We lost over $300 in food.
While the fridge did last through the warranty (compressor system is guaranteed for 5 years), there's nothing like having it fail immediately after the warranty expired. I called Whirlpool twice and tried to have them refer me to a manager or someone who was empowered to help and rant some small grace period or at least give us some credit toward the purchase of a new Whirlpool, but they refused. My parents' had 2 fridges, each of which lasted well over 30 years with ZERO problems, and I hear that most new fridges are expected to last maybe 8 to 10 years and in many cases, much less. The fact that a 1 year warranty seems to be the norm for the industry bears out the fact that most large appliance companies know their products are lousy.
Where the hell is their pride in what they manufacture? They ought to be ashamed of what they produce and of their unwillingness to do the right thing. It sure seems like there is a strong market out there for someone to charge more for a reliable fridge from a company that's willing to stand behind their product. Wouldn't a 10 year warranty be great? I'd much rather pay more for something no-frills that I can count on than a glitzed-up digital piece of crap that keeps breaking.
The complaint has been investigated and resolved to the customer’s satisfaction.
Did you not know how long the warranty was when you bought it?
failure microwave!
Comprei um microondas Brastemp em 03/12/2005. Em janeiro de 2006, apresentou problemas, ligando-se sozinho, apresentando aviso de porta aberta. Levei-o a assistência técnica em uma cidade vizinha, 15km de minha cidade. Após a devolução, em 24 horas apresentou o mesmo problema. Orientado pelo atendente do 0800, levei o forno para outra assistência, a 57km de minha casa. Por cerca de um mês e meio funcionou bem, mas começaram a aparecer os mesmos problemas. Liguei para o 0800 e pedi a substituição do produto. A atendente me pediu para levar o forno até a assistência para ser feito o laudo do problema. Perguntei se poderia levá-lo na primeira assitência que eu havia procurado e obtive resposta afirmativa. Levei no dia 20/05/2006. No dia 27/05/2006 foi encaminhado a fábrica o laudo constatando defeito na placa eletrônica e o técnico solicitou que a empresa realizasse a troca do produto e não da placa. No dia 30/05/2006, ligaram da Brastemp, uma tal de Marli Pereira, dizendo que a autorizada que levei não era mais autorizada Brastemp! (nota: hoje 09/12/2006 ainda consta no site como autorizada! MAQFRIO Rio Negrinho SC CEP [protected]). Não quis discutir a respeito pois queria solucionar o problema, então busquei o produto e levei no dia 10/06/2006 até a outra autorizada a 57 km de casa (RECHETEC MAFRA SC) ressaltando que eu não queria o reparo e sim a substituição do bem e que queria uma posição até o dia 16/06/2006. Enviei e-mail para relatar todo o caso novamente e que queria um microondas novo pois o meu não havia durado nem 2 meses sem ter problemas. No dia 13/06/2006 ligaram da Brastemp dizendo que ainda estavam analizando se somente iriam autorizar a troca da placa. Mas eu deixei bem claro que eu não queria reparo e sim um produto novo! Neste mesmo dia retirei o produto da autorizada e comuniquei a Brastemp que somente trataria com eles pela via judicial. Para minha surpresa e mostrando claramente o desrespeito ao cliente, uma semana após retirar o produto e passar o problema para minha advogada, no dia 22/06/2006, a sra Marli Pereira ligou dizendo que a empresa decidiu pela substituição do bem. Depois de ter me feito de idiota rodando de cidade em cidade atrás de assistêcia, tentando por bem realizar a substituição do aparelho, essa senhora liga com tom de quem está me fazendo UM FAVOR em trocar uma grande porcaria que não funciona. Entretando não aceitei e estou pedindo judialmente o valor do bem (R$479,00) acrescido de 2 vezes o valor do bem em danos morais. FIQUEM ESPERTOS! BRASTEMP É UMA EMPRESA PREPOTENTE, ARROGANTE, QUE DESRESPEITA OS CLIENTES, QUE NÃO TEM A MÍNIMA VONTADE DE SOLUCIONAR OS PROBLEMAS QUE SÃO GERADOS PELA PÉSSIMA QUALIDADE DE SEUS PRODUTOS.
ENGLISH--> I bought Brastemp (belongs to WHIRLPOOLcorp) microwaves in 03/dec/2005. In January of 2006, it presented problems, leaguing themselves alone, presenting acknowledgment of open door. I took it it assistance technique in a neighboring city, 15km of my city. After the devolution, in 24 hours presented the same problem . Guided for the attendant of the 0800, I took the oven for another assistance, 57km of my house. For about one month and half it functioned well, but it had started to appear the same problems. I bound for the 0800 and I asked for the substitution of the product. The attendant asked for to me to take the oven to the assistance to be made the finding of the problem. I asked if he could take it in the first assistance that I had looked for and I got affirmative reply. I led in day 20/may/2006. In day 27/may/2006 the finding was directed the plant evidencing defect in the electronic plate and the technician requested that the company carried through the exchange of the product and not of the plate. In day 30/may/2006, they had bound of the Brastemp, one such of Marli Pereira, saying that the authorized one that I led was not more authorized Brastemp! (note: today 09/dec/2006 still consist in the site as authorized! MAQFRIO Rio Negrinho SC CEP [protected]). It did not want to argue the respect therefore wanted to solve the problem, then I searched the product and I led in day 10/jun/2006 until the other authorized 57km from my house (RECHETEC - MAFRA, SC) standing out that I did not want the repair and i wanted the substitution of the good and that wanted a position until day 16/jun/2006. I sent email to tell the case all again and that it wanted a new microwave therefore mine it had not lasted nor 2 months without having problems. In day 13/jun/2006 they had bound of the Brastemp saying that still they were analyzing if they would just authorize the exchange of the plate. But I left well clearly that I did not want I repair but a new product! In this exactly day I removed the product of the authorized one and communicated the Brastemp that would only deal with them for the judicial way. For my surprise and showing the disrespect to the customer, one week clearly after to remove the product and to pass the problem for my lawyer, in day 22/jun/2006, Mrs. Marli Pereira bound saying that the company decided for the substitution of the good. After having done me of idiot twirling of city in city behind assistance, trying for good to carry through the substitution of the device, this lady binds with tone of who is making a FAVOR in changing a great nastiness to me that does not function. However I did not accept and I am asking for the value of the good (R$479,00) increased of 2 times the value of the good in pain and suffering. BE SMART! BRASTEMP ( belongs to WHIRLPOOL corp) IS A PREPOTENT, ARROGANT COMPANY, THAT DISRESPECTS THE CUSTOMERS, WHICH DOES NOT WANT TO SOLVE THE PROBLEMS FOR THE POOR QUALITY OF ITS PRODUCTS.
the product from hell!
In March 2006 I purchased a very expensive Whirlpool Duet washing machine. I moved into my new home and started using the machine in May. Today, on November 29, 2006 I washed a load of delicate clothes (a small load) only to hear water gushing all over my laundry room floor. It took me an hour to clean the floor, an hour to wring the clothes out and it took the Whirlpool dryer also purchased at the time over two hours to dry them. A pair of nice pants and a blouse was ruined of course and will never be useful again.
I called Lowe's where the washer was purchased who gave me a list of three Whirlpool dealers who would come out and service the machine since obviously it was under warranty. To my surprise after calling the Whirlpool dealers the first appointment is six days from now. I called Lowe's and the manager said "Oh Well, Lowe's didn't make it", and that is how it has ended.
I have broken my fingernails and my back cleaning up my new floor, I have used tons of electricity trying to dry the clothes, and I have ruined half of those clothes. Whirlpool buyers BEWARE.
Do not buy a whirlpool product. They do not care after the sale. Have not had a working washing machine for over 3 months. Why, they cannot get the parts needed to fix it. It is less than a year old. They tell me they cannot control if parts are not available. They just apologize and tell me it is out of their control. So what am I supposed to do? Just keep going to the laundry mat? Do not purchase a whirlpool product.
This duet washer does not clean well. Clothes came out still smelly. Not a reliable machine. Technician said my washer died because of computer board and it costs $600 to change just the computer board ! The dryer takes 2 hours to dry. I paid $2500 for the pair and feel like a fool! I had to take my clothes to laundromat while waiting for the new washer dryer to arrive and I found laundromat actually did a better job than whirlpool duet! Don't buy them !
I must be the biggest fool on the face of the earth. I purchased a whirlpool duet in 2007 and after having it for 2 years I began to have problems, such as, leaking from underneath my washer, leaking from my door, would not drain, an kept receiving error codes. I contact whirlpool and a technician came out and he made things worse, so in 2012 I purchased another whirlpool duet, and yes I did say another but after 18 months my washer started acting up once again. I called whirlpool, because this time I made sure I purchased the extended warranty, but the company claims that it is not in their system. My washer is now ripping up my clothes and it causing me to rebuy clothes and whirlpool refuse to provide any assistance. I am trying my best to start a civil lawsuit and I would like your input.
Worst purchase of my life! A $300 washer works better and with less problems. Constant error codes, repair visit costs and no solutions. DO NOT purchase this washer - you will never forgive yourself
My whirlpool duet washer will not drain! I bought it in Nov 2009 of course its not under warranty anymore. I called a repairman who wasn't a certified whirlpool dealer who can not figure out what the problem is. The dealer's repairman wants to charge me $80 to just come out and another $18 per 15 minutes to figure out what the problem is plus whatever the part is, plus labor and tax. Then there is no guarantee that repair will fix the problem. I have heard nothing but complaints about this piece of junk. It's too expensive to fix so now I have to go and buy a new one! It will NOT be a Whirlpool!
My whirlpool duet washer locks up and breaks down every few months. It has a cheap #*()$ plastic pump that breaks very easily. I believe it was purposely made this way but I paid way too much money to put up with this.
multiple problems!
I purchased a Whirlpool Calypso washer about three years ago. I had about 8-10 service calls on it in a 1 year time frame due to many problems. Best Buy replaced it under the Lemon Law last year with same model at my request. I had purchased the extended warranty which was pricey! The same model, round two, had the exact same problems with the U joint...
Read full review of Whirlpool and 10 commentsI'm totally frustrated and totally disgusted with whirlpool!
I bought a Whirlpool Gold refrigerator side by side with freezer in Aug. of 2005 at Lowe's in 2005. From the start the freezer had an ice cube problem. I called for service 3 times for the same problem. Ice wouldn't dispense, it leaked water and ice would stick up in the ice cube maker in the freezer maker in the freezer part itself. I took the extended warranty knowing that if this need service when the refrigerator/freezer was less than a month old it would continue to be a lemon. At less than a year old I can again for the 3rd service call. For the same 3 prolems. I got service and was told the whole refridge needed replacing because the part needing replacing was part of the actual freezer. I called whirlpool and was told I had to wait one business day. I waited and called again, I was told tha was wrong I had to wait 3 to 5 business days, I called a week and a half later and after being on hold for 10 minutes was told this was not part of their lemon law that this part of the freezer was not repairable and not part of their lemon law and I could live with it. Not... I haven't had dispensed ice for the year and 14 months since I've had this lemon of a fridge, what can I do. I'm totally frustrated and totally disgusted with Whirlpool.
Leslie
Visalia, CA 93292
I also purchased this product and I'm not satisfied with the length of warranty and for the amount of money paid I feel the Ice machine and dispenser should have lasted a minimum of two year. Had I known what I know now I would have kept my old "kenmore" fridge that was in our home nine year ago when we purhcased it. The fridge worked excellent and the only reason we switched it out was to upgrade to the "stainless steel". I am totally frustrated with this company and would not/ will not recommend anyone purchase it. In fact I am going to be replacing all my whirlpool appliances with something else.
Roxanne
over overheats to super high temperatures
We bought a Whirlpool gas oven/range for $1,200. Within the first 16 months, we have had five major repairs for the same problem (over overheats to super high temperatures and then shuts itself off, error codes E2 F3 or E0 F2). Neither PC Richards nor Whirlpool will do anything to help. Whirlpool says it’s not their problem since it is now past one-year warranty expiration. I pointed out that the first four repairs, which all occurred within the first year, did not actually fix the problem. They basically said, “tough.” They will not replace it, and I am stuck with an oven that stops working every three months, and stays broken for a week each time while I wait for a technician to come temporarily “repair” it. I will never buy another Whirlpool or Kitchenaid appliance.
Repairs:
October 8, 2005 - Whirlpool Technician replaced sensor and control
November 28, 2005 – Whirlpool Technician ran diagnostic, but could not find the problem. Told me not to run it at the same time as the dishwasher or microwave!
February 1, 2006 – Whirlpool Technician replaced the thermostat
June 8, 2006 – Whirlpool Technician hard wired the sensor connection.
October 17, 2006 – PC Richards Technician came without parts. Did nothing. Will return sometime to replace the thermostat and sensor again.
PC Richards Route 17, Paramus NJ
Whirlpool, Benton Harbor, MI
a gross misrepresentation for the consumer
I purchased a duet washer at Lowes on 9/05. I have followed all manufacturer's instructions for the care of my washer. I have a septic tank odor coming from the water that washes my clothes for 1 month. Have followed Whirlpools recommendation to resolve the issue but did not help. Have had 2 techs come to tell me that all front loaders do this and that I have to just live with it . The last tech said he sees it everyday. This is a gross misrepresentation for the consumer. Good money is spent for a quality product in addition, to a health hazard. I feel all consumers should be made aware that this is normal occurrence and the manufacturer should be held responsible for the health hazards potential this has. I also feel Lowes should not risk their reputation as a "family store" to sell products that can cause great harm to their consumers.
onions34@aol.com
The above address posted that she was going to contact her lawyer and wanted others to join her in a class action. I have the Duet washers too and it really appears to be crap. We are using baking soda with our clothes in washing along with cleaning the washers inside seal, the rubber part that seems to catch all the clothes with bleach. This shouldn't have to be this way with this expensive a product.
Aaron
I would love to get into a class action lawsuit for the same problem. Someone needs to organize one. This mold issue it terrible.
serious accident with whirlpool refrigerator / ice maker
The accident involved a 9 year old child who stuck his hand into the ice chute of an ice maker / refrigerator in order to free up ice. The minute the kid had his hand up the ice chute, the machine suddenly started working and cut into the childs fingers. Immediate surgery could not prevent permanent damage.
I would like to know if such incidents have happened before in the US. I would greatly appreciate any help. I firmly believe that such ice makers have no place in American kitchens. Please contact me via email or at 917 250 2sss.
refrigerator not working
I am an absolutely disgusted customer of Whirlpool India. I purchased a Whirlpool refrigerator Last Year.
Within a year it stopped cooling thus we registered a complaint. The executive came and after checking, mentioned that gas fil.ling needs to be done and did. It worked OK for One month and again stopped cooling. And again and executive cae and filled up the gas but this time even Fan was n ot working thus for he said dont switch on the fridge and another executive will come tommroqw to change tyhe same. Then again a person came and changed the Fan. Next week it again stopped cooling.
Anticipating your earliest reply on that,
A disgusted customer.
R/sir
I perches refrigilator company of kenstar in the date of
*, oct, 2009 the name of castamer is frah naaz azmat khan
model no of REF NCE 173 BR-RDA but ref comprasioer will be fail in date of [protected] its will be come in waranty period
but our problem is our bill miss from our house I perches refrigilator from M.V.Sales and vidiocon distributor near city police station Akola maharashtra pleace give me any sagetion
and repair our ref imidiatly
our add = Irshad khan ab rehman Khan
near Dr, Zakir Hussain urdu pri school
sailani nagar old city Dabki Road Akola
maharashtra mob [protected]
[protected]
whirlpool refrigerator ff26B/2010 refrigerator no 11903 is not cooling
refrigerator not working
I am purchase a whirlpool refrigerator in the year 2001, 265 ltrs, they starting haress me and always i have complin but not respond me earlier, at present i am complain for water leakege in the inner side of fridge, those complin no is 14445, Dt:-22.6.10 and the service men(Mr, S.Sadhu Khan) is come on 26.6.10 and clean the pipe they said, and received the service charge and go, after one days i got the problem is not solved, I am so many times reminder to customer care to send your service men again, but they told my service is going in your houe today or tommorrow, The customer care representative is (1)miss paromita, (2)Mr Dubey, till today 14.7.10.where i solved my problem i dont know.
Thanking You
Rajiv Kumar Gupta
[protected]
I took a new refrigerator from your Whirlpool go down Kalamassery,Kerala,India.The refrigerator was 180 genius model.But on the very first day there was a complaint for the fridge.There was no cooling inside the fridge and they was not ready to replace it.
Copy of Notice sent to Whirlpool of India Limited:
Whirlpool of India Limited
A - 6 Vaitalik, USO Road
Qutab Institutional Area
New Delhi 110 067
Dear Sir,
Under instructions and on behalf of our client Mr. Adarsh Chugh s/o Late Shri B.R.Chugh resident of 65 - A Taj Road, Agra 282 001, we have to serve upon you with the following notice :
1. That our client purchased one Whirlpool Refrigerator Model 6562 Serial no. INK [protected] 310 Litres on 09-07-2003 from Bharat Agencies 19 - A Taj Road Sadar Bazar Agra Cantt 282 001 Vide their bIll no BVBA / 627 dated 12-07-2003 and paid an amount of Rs. 12701/- for the same.
2. That soon after the purchase of the said Refrigerator, our client observed that the Refrigerator was giving problems and the same was brought to the notice of the concerned dealer who agreed that it was a manufacturing Defect and our client was assured about the problem that the same would be attended shortly. Similar assurance was given by Whirlpool India Authorized Service Centre Agra .
That thereafter our client had been making repeated requests to your Company as well as your Dealer to do the needful but in vain. Our client made these requests at least on 4 occasions verbally as well as in writing during the past three years and he is in possession of the copy of communication got hand delivered to your dealer.
3. That in the normal course of business, the needful should have been done within 15 days from the date of our client's original complaint. Now since the past 4 days the refrigerator has stopped working altogether. On enquiry the representative of the dealer mentioned that the Compressor of the Refrigerator would have to be changed. Had timely action been taken this situation would have not arisen.
4. That our client fails to understand why no action was taken on his several verbal and written requests for timely redressal of his grievance.
5. That as a result of negligence on the part of Whirlpool of India Limited and their Authorized dealer, our client and his family have undergone continuous mental torture and agony apart from loss of face and financial loss.
6. That had our client ever visualized that such a reputed Company like yours would be providing inefficient services, he would have given a second thought prior to purchasing products of your Company.
7. That as a result of lapse on the part of you noticee, our client feels cheated on account sub standard services and Unfair Trade Practices being followed by you noticee of repute and our client had never in his wildest dreams thought that he would be provided with such deficient, sub standard and poor services as a consumer. He has never been favoured with any proper reply in this matter in response to his verbal and written requests. It would also not be out of context that our client apart from this met the Branch Manager of your Service Centre too personally in this matter who too failed to provide any relief.
8. That from the above facts it is very clear that people managing the Company are highly incompetent and unable to keep a track on the services being provided to the consumers and Junior cadres play their superiors on a sustained basis which should be a matter of great concern.
9. That you are herewith called upon by means of this notice to look into the matter for removal of the grievance of our client forthwith and give suitable and satisfactory explanation within 7 days from the date of this notice as to why the Complaint of our client was not attended to for such a long period.
You are FURTHER called upon to make payment of Rs. 25,000/- ( Rs. Twenty Five Thousand )towards mental torture, agony and loss of face suffered by our client because of deficient services ALONG WITH Rs. 5500/- ( Rs. Five Thousand Five Hundred ) being the cost of this Notice, within seven days hereof, failing which our client shall be left with no option than to take up the matter at various relevant platforms and also take suitable legal action,entirely at your cost and risk, without any further reference to you, of which please take a note.
A Copy of this Notice has been retained for records.
( Arun Khurana )
Advocate
===========================
M.M.Khurana
Replied
no whrilpool will not eat my loss in food
I just purchased a brand new side by side whirlpool refrigerator with ice maker in the door and water. All is well with the water and ice, but at almost 3 weeks, yes WEEKS my compressor is shot. My brand new kitchen set is ruined. I also purchased a new dishwasher at my local appliance store, and I am with out a refrigerator for three days due to the 4th of July falling on a Tuesday. I can not believe a product with such a prominent name has crapped out at such a horrible time with wasting almost $60 in meats and other misc. condiments, etc. And NO Whrilpool will not eat my loss in food, they are directing the distributor to eat that cost. WHAT A WASTE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for your review. We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. Please email us at Whirlpool_Reviews@whirlpool.com with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, and a brief description of the issue. We look forward to your reply.
Thank you.
Whirlpool® Social Care
Cabrio washer's (WTW7800XL2) defective lid replaced TWICE! Costly and UNACCEPTABLE! My Complaint to Send me a replacement FREE was NEVER ANSWERED!
Order number: [protected]
The delivery got cancelled by delivery company 2 times!
The new delivery date is already 5 weeks late than the order date.
And the 3rd delivery date subject to cancel again, no guarantee at all.
Please ensure an earlier delivery time!
The unit has power but will not work. The oven will not get hot while the microwave works. Model#WOC54ECOHS20
Series #DB1413488
Compressor not working. Within warranty period. Please do the needful. My contact Number [protected].
“one of his appliance experts” to help us. Waited 10 minutes and nobody showed up. Finally a lady came to us and said she didn’t know much about appliances but would help. Had the model number (FFUE2022AW) with me. 330 NE Northgate Way, Seattle, WA 98125
WHIRLPOOL CORPORATE COMPLAINT OFFICE
910.469.1300
Whirlpool WMH53521HZ06 sensing function caused an explosion in the microwave, which blew open the door with scalding hot water shooting everywhere and the only thing in there was a glass of water!
I made this YouTube video of the aftermath of the explosion:
https://youtu.be/wkntmU0bxnw
I just purchased this gas stove. I was baking potatoes at 400 degrees. When I reached down to pull out a pan I nearly burnt my hand! It was so hot I had to use a pop holder to get it out...
This is a law suit ...
Whirlpool and Lowe's sold a broken washer to me and they kept delaying to fix it.
I purchase two water filter in February the company cashed my check on 02/07/23 of $97.52 check # 7392 with JP Morgan Chase Bank. The filters did not work so I called and was sent 2 more. They did not work either. So, I called to get a refund. But was told that I would not get a refund as I was passing the 30-day refund time frame.
Because I waited over the 30 day limit to open the box containing a severely damaged Whirlpool dishwasher they will not replace or repair it so I end up with a $700 boat anchor. The dealer that I purchased it from said the same thing.
A Disabled Veteran
Whirlpool Reviews 0
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wendyscowboy
8:10 PM (1 hour ago)
to trish.walker, me
I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>>
What's Included
Brother HL-L2370DW Wireless Black-and-White Printer
Starter toner cartridge (approx. 700 pages)
DR-730 drum (approx. 12, 000 pages)
Quick setup guide
Installation CD-ROM
AC power cord
As You Can Read For Yourself, So Since It Stated It Includes A 700 page as Well As A 12, 000 Page Toner/Cartridge /Drum/ I Assumed It Could Be A Typo ! So I Contacted The Chat Dept. to Verify This, I Told Your Chat Rep My Situation What The Description Said and It Could Be A Typo, So Before I Order I Want To Be Sure That I Would Receive Both Cartridges, He Assured Me That Best Buy Was Honorable as I Was Trying To Be and That If I Didn't Receive Both Cartridges in The Box Best Buy Would Definatly Send Me One at No Charge ! I Received the printer and Only 1 Cartridge In The Box, I Contacted The Chat Again and They Said To Take it up with my Local Best Buy, So I Contacted Our Local Best Buy Here In Apple Valley Calif and Talked To The Store MGR Lees Rayes Who Was Rude Disrespectful and Is A Liar ! He Said He Had The Item Description right in front of him and it said it only comes with one 700 page cartridge ! I Told Him Thats Not what it states in the description and He said it did ! I Included Above what it states in the description PLEASE READ IT ! It Does Not State it to Include Only One Cartridge Anywhere ! Furthermore why would it state a 12, 000 page at all for that matter if not included, under whats included ! So This Has Become A Hugh Waste Of My Time And Situation That Has Set A Rise In My Blood Pressure ! Now I'm UPSET ! Please Don't Blame Your First Chat Rep For Assuring Me That Best Buy Would Honor The Second Cartridge if Not Included, He was just Convinced In His Company's Responsible Ethical Standards, He Obviously has not met My Local Store MGR LEES, I Was Honorable And Before Purchasing Questioned The 700 page and 12, 000 page cartridges that it states are included ! So Now I Must Go Buy Another Cartridge, So I Can Finish My Job as well as dealing With This BS ! Im Very Disappointed In Best Buy At This Point, And now must consider Doing Business With You in the future ! here is a copy of the first transcript >>> Please Let Me Know Your Intentions Regarding This Matter ! I'm A Very Disappointed Customer At This Point ! Don Cone [protected]
Hello, Visitor-[protected]-18678,
Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon.
General Information
Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Oct 09, 2019 03:24:34 GMT Oct 09, 2019 03:34:10 GMT 00:09:35 Stephen Roberts INT-va1appis16-[protected]
Stephen Roberts (03:24:38 GMT) : Thank you for choosing Best Buy, my name is Stephen Roberts. How may I assist you today?
Stephen Roberts (03:24:46 GMT) : Nice to have you on this chat, Don.
Visitor (03:24:47 GMT) : hi
Visitor (03:25:19 GMT) : Im Interested in your laser jet printer hl2370dw
Stephen Roberts (03:25:55 GMT) : Great! How can I make things easier for you?
Visitor (03:26:12 GMT) : It say it comes with a toner cartridge and drum is this correct ?
Visitor (03:26:24 GMT) : Brother HL-L2370DW Wireless Black-and-White Printer Starter toner cartridge (approx. XXX pages) DR-XXX drum (approx. 12, XXX pages) Quick setup guide Installation CD-ROM AC power cord
Stephen Roberts (03:27:05 GMT) : Let me check and help you with the product specification right away.
Visitor (03:27:15 GMT) : I Want To Purchase And I Want to Be Sure The Drum Is Included
Visitor (03:28:05 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ?
Stephen Roberts (03:28:21 GMT) : I see the product come with Brother HL-L2370DW Wireless Black-and-White PrinterStarter toner cartridge (approx. XXX pages)DR-XXX drum (approx. 12, XXX pages)Quick setup guideInstallation CD-ROMAC power cord
Visitor (03:28:43 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ?
Visitor (03:28:55 GMT) : Can You Assure Me
Stephen Roberts (03:29:47 GMT) : Yes sure, if in case the promised product is not delivered to you, you can contact us and we will help you with the replacement.
Stephen Roberts (03:30:12 GMT) : BestBuy is all about customer satisfaction and we keep our promise.
Visitor (03:30:17 GMT) : not what im asking you
Visitor (03:30:42 GMT) : If the drum is not included will i be sent one at no charge
Stephen Roberts (03:30:52 GMT) : Yes you will receive it,
Stephen Roberts (03:31:06 GMT) : You will get one for no charge.
Visitor (03:31:32 GMT) : Ok Cause I Thought It Maybe A TYPO
Stephen Roberts (03:32:47 GMT) : No worries! As I told BestBuy is all about customer satisfaction and we will keep our promise.
Stephen Roberts (03:33:07 GMT) : You will be sent a copy of the transcript via email once the chat has ended for proof.
Visitor (03:33:28 GMT) : Alrighty its a great deal then THXS D
Stephen Roberts (03:33:42 GMT) : Is there anything I can assist you with today?
Visitor (03:34:04 GMT) : Nope Have A Good Evening
Stephen Roberts (03:34:08 GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide.
Sincerely,
"This email was sent from a notification-only address that cannot accept incoming emails. Your privacy is important to Best Buy. For more information on how Best Buy protects your privacy, steps you can take to protect your personal information and alerts on privacy risks facing consumers, please visit the Best Buy Privacy Hub. "
Best Buy Privacy Hub
During this past week I had two problems with Best Buy. 1. I checked for laptops, compared prices and decided to buy in the Woodbridge Store Sony Vaio model VPCCWALFX/L. When I was ready to pay for it I was informed that it was not in stock (it was not a sale item), and I was told that the product was discontinued and they were out of it for some time. Why would they do something like that. I lost very valuable time assuming that if it was on display it was available. I definitely think this is really bad in a store like Best Buy.
2. Nevertheless I continued and since I had already lost so much time I bought another model, this time a HP. They asked me if I wanted to have a backup disk, I accepted, paid for it and was told to pick it up at 7:00 pm that day 20 June 2010. I was there and was told that unfortunately they had not have time to get to it. This was last night. I contacted the supervisor at the store, Naira Arshad, who told me that they were going to call me first thing in the morning as soon as the backup was ready. It is 11:10 am and I still have not received the call. Please note that I have waisted a lot of money. I had planned a trip to New York this morning which I had to cancel because of this. I definitely think that I should be compensated for all the time and money I have lost. I will appreciate if you could contact me.
I bought a 50' LG plasma tv in 2005 and also purchased a 4 year extended warrenty the tv already came with 2 years so that is a total of six years. about a month ago my tv made a pop noise ands completly shut down...it is now 2010 and the warenty isnt supposed to end until 2011 but they are now telling me that it ended in 2009. 4, 000 down the drain!
I went to Best Buy in Sunnyvale, CA on Oct 16th @ 9:45am before the store opens just to get a DVD and two Tranformers Exclusive Toys. There are only two different Transformers toys and I just want to buy one of each but the sales person doesn't want me buy two because it's only one per customer. So told her I'm only buying one of each and it doesn't say "One per customer on your ads. So she called the Store Manager her name is Linda Ruiz and explained her the situation. The manager then check the ads and I was right it doesn't say anything about "One Per Customer" but the manager still doesn't want to sell me one of each toy. She said I can only buy one. So I told her again I'm only buying one of each and I'm not buying two identical items, so that still consider as one per customer. After arguing with her almost 15mins. She ask me "which one you want to buy because you can only buy one. The supply is limited we can only allow one per customer. So I said "I already told you I just want one of each". She rudely pull one toy from my hand and told me "Sir, If you don't want to buy just one I'm asking you to leave". I was so upset drop all the items I was going to buy and left. Another issue is she was allowing one of her employee to complete with the customer by grabbing one of the toy for himself as well. And when I was driving back to work I just realized that I have a two inch cut on my right pointing finger from the plastic case of the toy causing it the way she roughly pulled the plastic case of the toy from my hands.
The issue here was Linda Ruiz doesn't know or understand what is the meaning of "One per Customer". I wasn't buying two identical toys. I was trying two buy two different Transformers Characters. Same thing as buying two DVD's with different titles.
I took off from work, spent gas just to be there on time and this is what I get as a regular customer? Fry's Electronics isn't the best with customer service but never treated me like this.
I would like to address this issue with Best Buy Manager Linda Ruiz of Sunnyvale, CA for being rude and miss treating me as a customer.
Bought a computer acessory for $119.95 plus tax and I paid CASH not credit card .
29 days later I see an ad from Fry's Stores and they have the identical acessory for $79.95.
The next day I called a nice lady in customer service to ask whether I can go to a Best Buy closer to me to go in and get my $40 difference...yes she said..just bring the Fry's ad and your cash register receipt.
That afternoon I went into the Tustin store of Best Buy and the "Customer Specialist" (that's what was on his name tag) said (after 10 minutes of explaining TWICE) that he would "check on it".
5 minutes later he comes back..."I need your phone number" he says. I say no. He then goes somewhere again...now he wants my driver license...to write down the DL number...that was a big NO!
I ask for the store supervisor. Guy appears 10 minutes later...(NO name tag) in a Best Buy shirt. I ask and he says he is the "Operations Manager...the store manager is not in" (at 4:30 in the afternoon?)
I got nowhere with this clown who also demanded my drivers liscense...I told him he had neither a gun or a badge...I tore the ad and receipt up and left it at the counter.
Actually the three times I ever went into B.B. it seemed that all the sales people were EX used car salespeople. Very Pushy and follow you around. FAIL...never again will I darken B.B. 's door...there are too many similar stores and at lesser prices for the same item.
Let me start by saying we have always been good customers of Best buy, making small purchases that never required the assistance of a sales rep. However, when we spent $1, 000 for a new HDTV last night it was as if they didn't want our business. In retrospect, we should have left and gone to Sears IMMEDIATELY (probably still will return the item and go to Sears) which matches prices on any Best Buy items. We were ready to drop a few thousand dollars last night, but the 1st THREE TVs we were interested in, that had been advertised and were out on the floor were apparently sold out (nothing in the back according to the sales associate), when we finally settled on a 50" Plasma (ugh!) Samsung non-3D HDTV as our 4th option (the first time they actually had the item) we then wanted to purchase a new Blu ray player and tv stand w/ wall mount. Again, they had the items we wanted in store with no indication they were out of stock, but the rep (who made it very clear at this point that we were keeping him from going home because his shift was over) said they didn't have the items because new items had come in that weren't displayed on the floor yet. Yea, I'm so sure. Anyway, at this point we figured we would rather keep the additional $600 or so (on the tv stand and new blu ray player)and go purchase those items elsewhere... like a place that would appreciate a customer that wants to drop a few thousand dollars in their store... in the economy. It was not teo seconds that we finished paying that our rep had his coat and gloves on and left telling us to wait up front for our purchase. In the meantime my husband (who is disabled from an old sports injury) got our truck and pulled it out front to be loaded. After getting the 3rd degree from the security guy (who was 5'2" and about 120 lbs soaking wet) I continued to wait with our tv for literally 20 minutes in front of the exit. Finally, my hubby got fed up and went to wheel the tv out himself. well, when scrawny security said we couldn't use their handtruck, my husband tried to lift the tv and carry it himself. I protested because he is not allowed to lift heavy items, has already had two knee surgeries, and I don't want anymore. -- at that point I asked if anyone was going to be assisting us - one of possible five customers in the entire store (they weren't busy at all, another indication you would think they would want our business and be willing to treat customers with respect) and scrawny security just shrugged and looked embarrassed. Finally, literally 20 minutes after paying some guy appeared and wheeled the tv out to our vehicle. I am never making another best buy purchase again... not even one dvd... ever! I also encourage you and everyone I come in contact with to do the same. We would've also purchased an extended warranty, but we were so disgusted at that point we said we didn't want to give away any more of our money to this slimy chain. Now, reading other complaints about warranties on this board, I am so glad we didn't. You know why they aren't a Fortune 500 company? Because they employ rude and incompetent staff and make high paying customers feel like idiots (when, in actuality, they are the ignorant ones). Go to Target, Kmart, or Sears... shop Best Buy only at your own risk.
I had ordered a Portable DVD Player. It was sent to the wrong address. It was sent to West Virginia, instead of California. I tried to stop the item from shipping from Best Buy warehouse, when I got the notice from Best Buy of address change. They said: it already in process to be shipped, sorry can't help you. So I called and was given a case # [protected], about the problem. I have been working on this since 2/15/10. I have sent in a number of e-mails. UPS said: all Best Buy had to do is let them know and they would pick it up and send it to me in California.
This store has the worst customer service I've seen in 10 years. I bought a laptop that was offered on the website with a package worth $150. They gave it to me without th package saying they can't match the offer and then I came back again to replace it with another laptop since I felt like being deceived and they wanted to charge me a restocking fee for exchange. The manager was very rude. I spent over $4000 over the years on this store but this will be my last time buying from Bestbuy.
Please be aware when buying things even within the 14 day period since they'are gonna charge you if you exchange. Very frustrating.
Today I had the worst experience shopping anywhere. The sad thing is Best Buy originates from MN, what an embarrassment if people see what a junky Best Buy we have. I purchased my laptop online at BestBuy.com, got my e-mail as order prove to go pickup. I'm over there around noon the day after I got my e-mail of it being ready for pickup. I get there they don't have it in the pickup area yet. I wait for them to bring it up and when they finally do the person that was helping me disappears, helping someone else while there are so many of them around, totally slows down the whole process. The slow service wasn't what made me mad though it was their carelessness. Another person hands over my stuff but she didn't give me their receipt, being the first time I've ever purchased anything from them online but doing an in-store pickup I didn't know about that so I walk out and duh of course the security guy in the front stops me. The customer service person apologizes but I don't feel like they were sorry at all, then finally I get a real receipt but the guy at the door still has to take a look at the computer. One it shows that he either doesn't trust customer service to do their jobs and get me the right thing or two customer service messes up but I'm the one scrutinized. Then when he hand it back he didn't even hand it back to me, he hands it to my sister who was already holding something, I had the computer and hand it him so therefore he should have handed it back to me. So there are two things I think about the store either they hire the wrong people for the jobs or their training sucked in the first place and everyone needs to be retrained. I think they got some lazy people at this particular store I visited, I didn't find pickup right away because they didn't have a big sign for that like they did for everything else. The sales people just stand around, it never crossed their mind to ask the few customers they have if they needed help. In the customer service line I ran into someone from work he came back because of their cashier's carelessness. He purchased a wii game for his son and the case was a display only and you're suppose to bring it to the cashier and they would bring the real thing and you pay for it. He paid for it but didn't realize that it wasn't already in that case and walked out with an empty case until later that he saw the sticker and realized the case was empty.
In my TV setup I have a converter box for premium cable feeding a VCR/DVD/DVR. I've also used a separate VCR fed with basic cable for a input to my picture-in-picture on the TV. This lets me either watch one channel while I record another, or record 2 different channels. The tuner in the old VCR died so I went shopping this afternoon for for a replacement.
Do you know that you just about can't buy them anymore.
The first 2 places I went didn't have any video recorders with built in tuners, none...
I was on Hwy 74 heading toward Monroe so I thought maybe I'd give Best Buy a look, I wasn't really sure I wanted to mess with them at all since I've never been in a Best Buy but what I didn't leave pissed off.
But I figured, what the heck I'm right here at it, let's look.
I went to the video department where a sales person named Gary came over and asked if he could help. I explained to him what I was looking for and he started showing me the premium high end combo units, I told him all I wanted it to do is have a tuner and be able to record.
He said "I've got just the thing you need" and he lead me to another aisle where he pulled out a TiVo unit, I told him I wasn't interested in paying a subscription to TiVo just to record, he said "oh no, you don't have to, that's what that most people don't understand, the TiVo unit will work as a video recorder without connecting to TiVo". I said "are you sure?" he said "absolutely positive".
I read the specs on the box and it really looked interesting, not only did it have a tuner, it had 2 tuners, so it could record 2 different channels at the same time
and it was a DVR that would record 80 hours on it's hard drive.
WOW this looked great, I asked him again if he was sure I didn't need to subscribe to TiVo, "absolutely not" was his reply.
I thought that all that for $150 wasn't bad so I bought it.
After I got home it was a quick install and in just a few moments I was going
through the setup. Then I got to a screen where it wanted me to connect it to the internet or a phone line so it could contact TiVo to download the setup
data. Well, I didn't want to connect to TiVo, I just wanted to be able to record.
After messing with it for about a hour and not getting anywhere I called the Best Buy store where I bought and asked for home video department. It seems Gary had gone home already, so I told the other young guy what my problem was, he said "Gary LIED to you, you have to pay a subscription fee to TiVo to use that unit".
I couldn't believe it.
I told him I wanted to speak to the store manager, he said he was kinda busy but if I'd like to hold he'd page him... When he put me on hold I just hung up and hit redial, when they answered I asked for the manager, I got some young girl assistant manager, I asked her why they had sales people working there that would lie to a customer? She said they didn't and I replied I beg your pardon but you do, I told her the story and what the other guy said about Gary having lied to me.
Of course there's was nothing for me to do but take it all back apart, put it
back in the box, drive the 20 mile round trip and return it.
And I still don't have a new video recorder, the only other thing they
have is almost $300, I'm just not ready to pay that much for one...
Mark my words,
I WILL NEVER, NEVER, NEVER SET FOOT IN BEST BUY AGAIN ! ! !