Whirlpool’s earns a 2.8-star rating from 1262 reviews, showing that the majority of appliance users are somewhat satisfied with their home appliances.
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CASE # [protected]
Maytag dishwasher. (SN FB 1201808) Out of service since 1/26/23. Premier Appliance [protected]) service (2/4) indicated that defective filter in sump needed to be replaced. I am told that this is factory back ordered from Asia, with no update as to when it will be available. Because it is still under one year factory warranty I need to wait 21 business days for a fix to the problem (MARCH 27!).
I contacted LOWE’s (Grapevine, Texas) 2/25. The general manager suggested that I request a “buy Out”.
2/28. According to WP, Lowe’s needs to contact WP and request the buyout. Meanwhile, we continue to hand wash and dry multiple times a day for our family since 1/26 with no resolution from WP and Premier.
Please advise.
Desired outcome: Replace the dishwasher immediately.
Refrigerator compressor
I bought my brand new fridge in July 2022. It started making weird noises and leaking/warming Feb 2, 2023. The noise was a grinding type noise that would last for 20 ish seconds followed by a clicking noise. This happened every five minutes. When making an appointment for me, Whirlpool said the earliest available was date was Feb 13. This was shocking. In that time, I had to throw away hundreds of dollars worth of food since the refrigerator had completely within the first day of the issue happening. Throwing away food in a household with three people was extremely upsetting, as inflation has made the cost of food very expensive. It also amazes me that the compressor had completely blown and needed to be replaced, even though the fridge was purchased less than a year ago. When I've called to complain and ask to be reimbursed for my food, I was given a 6 month extension on my warranty. I do not feel this is sufficient whatsoever. When my old Samsung fridge broke, everyone told me to buy a Whirlpool. I didn't even consider buying other brands. Now I'm in shock and disappointed.
Desired outcome: Reimbursement for wasted food
Received appliance with a damaged part and service is extremely slow
Model: YWML55011HB08 SERIAL: TRB0810003
Received Microwave range with downward light near fan is not working.
We have received it early January 2023 and installation was done on January 24 and then unfortuneately it was noticed the damaged part.
Service came to check on Friday January 27 and until today February 15 we did not hear back from the service team.
Very unfortunate and unprofessional.
I need this issue to be taken care of as soon as possible.
We paid alot of money for the micrwave and for the installation as well.
Please call [edited]
Desired outcome: I need the issue to be fixed/repaired as soon as possible and a credit to be provided for the hassle.
To Whom It May Concern:
It is with great frustration that I would like to express disappointment with the Whirlpool Refrigerator Ice Maker. This is a refrigerator that was chosen by the builder, DR Horton, which is known for choosing the cheapest brand of materials/product for homes. The home was built and complete in November of 2020 which I purchased the home November 30, 2020. For the first couple of months, the ice maker worked with no issues. The ice maker then started freezing up not dispensing ice from the door, which then forced me to have to open the freezer door, open the ice tray holder to obtain ice. My mother, who should be employed with Whirlpool now every time I had to call her to come assist to DE freeze, knew how to fix that by putting hot water to defrost the silver pipe inside. This became to frequent that I contacted the warranty number that was left by builder. DR. Fix-It Appliance Repair came out on 10/4/2021. I am not sure what she changed but it worked for about a month then started freezing up again. I then decided to utilize a portal counter top ice maker for ice, which totally defeats the purpose of having an ice maker.
Right after the warranty ended the ice maker continued with the issues of freezing and started to continue with my mom coming to do the assist with the de-freezing. As of last week, the ice maker no longer makes ice. I have changed the water/ice filter every 6 months when the light would appear. This was just changed last week but very disappointed to find that no ice was being made. I turned off the ice maker, then on, went through the de-freezing of all parts and NOTHING. I am truly disappointed in Whirlpool as each time I have called I am told that I have a parts warranty until 2025 but it will cost $149.00 for a technician to come out. For $149.00, I can buy a countertop ice maker. I was offered the opportunity to purchase another model online with a 40% discount of Whirlpool/Amana and all the other brands. Unfortunately, if I had the money to purchase another refrigerator just to make ice, it would NOT be Whirlpool which is why I am writing this complaint letter. I have found that the customer service and the product for whirlpool refrigerators, washers and dryers that are offered when moving into new homes as part of the package deal are because they do not work very long. I did ask if they found it to be irreparable would I get this refrigerator replaced but only after the 3rd call to a technician and they found it unfixable. If I paid a technician three times to come out to be $447.00 out of pocket to hopefully deem it non-fixable, I could have purchased a new refrigerator, NOT by Whirlpool and/or purchased 3 countertop ice makers.
I would like to hear from someone that could provide peace of mind that someone will fix this issue without out of pocket expense to me. This is a new home, new refrigerator that had problems from the beginning. I am very disappointed and would like a resolution ASAP prior to me placing a review regarding my Whirlpool experience. I need the issue to be fixed/repaired as soon as possible and a credit to be provided for the hassle.
Refrigerator/freezer
The appliance was purchased 6-18-21 and the freezer has never been able to freeze ice cream and the gasket just falls loose all the time. When it was still under warranty we had the repair tech come out and they put a new gasket on but within 30 days it was falling loose when you open the freezer. Refrigerators are not cheap and this is very disappointing. I believe the company should stand behind this unit and replace it.
Desired outcome: Replacement
Whirlpool top loader washing machine
I purchased the washer March 2021, the washer started to not complete a full load and not cleaning the clothing around November 2022. I'm the only person in the household and I wear a size 2. I wash at least once a week. The washing machine is fairly new and very small amount of wear and tear. I purchased the P&G/ Dan Marc repair service because I had no choice do to the machine not working at all. They came out fixed and, and it broke again. The came out again and fixed it again. Please understand each time, is 3/4 weeks in between repairs and I now am paying for the service every month and a laundry bill due to having to go to the laundry matt, not to mention the days off of work to be home to let the repairs person in the house. Bottom line this is a HORRIBLE machine and does not work. This whole experience has been an EXPENSIVE, inconvenient NIGHTMARE. It would be nice to have my money returned and a whole new washing machine maybe a different model. Either way I will NEVER purchase MAYTAG, again ever in LIFE. I will continue to make complaints until I have been satisfied. Unfortunately my time cannot be replaced.
Desired outcome: It would be nice to have my money returned and a whole new washing machine maybe a different model.
Maytag top load wash machine MVW6200KW2
One I have tried to contact customer service without any success
Two I have a product that i have issues with and have been unable to contact anyone about the issue
Three I’m not sure my product is even registered as the web site is horrible I think it should be but ? It has been frustrating as I purchased this direct from Maytag. I believed I was buying a good Product .
Furthermore I don’t want to hear information about Covid 19 my wash machine is only 2 months old this is not right that a customer has to jump through hoops to maybe getting some attention
Desired outcome: Check on my existing product to see if it is working properly or send me a newer model at no cost to me
Hoping for the best
Dishwasher
Horrible company and horrible dishwasher. Takes 3 1/5 hours to wash a normal load of dishes and the dishes are still wet after the cycle. Whirlpool customer service is one of the most HORRIBLE companies I've dealt with and they care nothing about their customers. They said sorry but we're doing nothing to fix it. Ridiculous to pay this kind of money for a dishwasher that takes so long to run and doesn't dry your dishes. Their answer..."run hot water into the dishwasher first and after 3 1/2 hour cycle open the door to let them dry"? Really? $1000 dishwasher and I have to do these additional steps to have dry dishes? Customer service is a joke and you sit on hold for an hour every time you call. Had service call and codes showed fine so they refused to do anything about it despite the fact that it doesn't dry the dishes and I use rinse aid non stop in the machine. Asked to have another service tech come out for second opinion and that tech "consulted" with the first tech and that was considered the second opinion... no service call at all. This dishwasher was only couple months old when had the issues and they refuse to replace or fix anything on it so I'm now stuck with it and regular price on this machine is $1000.
Refrigerator
Purchased by Curtis Stinespring
• Model: WRS555SIHZ
• Registered on 10/28/2022
• Serial Number: HRB0536114
• Purchased on 06/10/2022
I purchased this refrigerator in June 2022 for my new home which I moved into in July 2022. The refrigerator failed in October 2022. A Whirlpool certified appliance repair company checked it a couple of weeks later and said the compressor had failed and they would replace it when parts are available. After another month with no repair activity, I spoke with a Whirlpool customer service rep about getting it repaired or a refund. She said a parts search would have to be conducted before the refrigerator was declared irreparable and then a committee would have to decide the action to take. It is now February of 2023 and neither Whirlpool nor the repair service has given me any answers. Whirlpool continues to sell these refrigerators so parts or a replacement refrigerator must be available somewhere.
Desired outcome: I want my money back and the useless refrigerator removed from my property. I have no confidence that Whirlpool can make a lasting repair to give me a reliable refrigerator.
#1:I had purchased an Amana washing machine in August of 2022. I went out of town from November 24-30. When I came back the machine had filled up with water and had ruined a good section of my floor. Finally, the company had to replace it.
#2. I bought a whirlpool refrigerator in December 2022. Then in January, 2023, I realized that the freezing unit was failing. I called the repair "service" who after several calls , told me they had scheduled a repair for me and that they would come on Monday, January 30, 8-4. The repair person did not show up and they never called. So, I called the "repair" service and they set up another repair service on February 6 from 8-4. They didn't show up nor did they call. Today, I called the repair service who after a long wait on hold, they told me they had contacted another repair service for "sometime this week."
Desirable outcome: I want my money back and the useless refrigerator removed. I do not have confidence in any of Whirlpool products. As a company they have gone downhill with trashy appliances and horrible repair services.
Whirlpool washer
I bought a Whirlpool washer at Lowes in August 2022. It has been broken since November 2022 and there is no eta on it being fixed. I have called the seller, Lowes, numerous times and they said they can't do anything and that I should contact Whirlpool. I have had service with the recommended service companies 5 times and they have not fixed it. The parts were slow to ship and the last shipment had a cracked tub! No options for replacement washer still and I have had no washer now for 2 1/2 months.
Desired outcome: Refund or replacement washer
Rust on upper tray in Kithenaid dishwasher
It's impossible to file a warranty claim with either Whirlpool ( the parent company) or Kitchenaid as there is no way to file a claim.
Any site they offer under the term "Warranty" leads to a dead end - no way to contact them to file a claim. The sites offer service tips, extended warranties, etc., etc., but absolutely no way to file a claim or reach a person.
Several emails to their contact site receives a canned response promising a response which when it arrives days later tells you nothing and refers you to an 800 phone number.
Calling the 800 number brings to a never-ending recorded loop where a woman tells you how to care for products you may or may not own - - no chance to leave a message - another dead end.
The companies seem to have found the perfect way to avoid any warranty claims as most people will simply give up after a time and go away.
Desired outcome: I would like to able to file a warranty claim. Rust is covered under their written warranty for up to 5 years in their dishwashers.
Kitchenaid refrigerator
Bought a $2000 KitchenAid Refrigerator in 2020. It was manufactured without an evaporator drain hose. Slow leak for a couple of years on hardwood floor.
Repaired hardwood floors at our expense around 8K.
Called Whirlpool to just cover the $100 cost of installing the hose by an authorized dealer, and customer service declined it.
Whirlpool/KitchenAid just lost a lifelong customer over $100. Btw, every other appliance in our home is Whirlpool.
Never again will I recommend or buy Whirlpool. Apparently their profit margin is really suffering and the $100 helps them somehow.
Maytag washer model mvw6200kw2 serial cb0604266
I purchased this washer at Lowe's in Jonesboro, AR April 02, 2022
I called in the problem, the washer won't spin the water out of the clothes. Before it started not spinning the water out of the clothes it was really loud and sounded like a train it was so noisy! Strong Arm Appliance has been to my house 3 times this month! The motor, cam, and actual has been replaced and the problem is not resolved. The technician has now ordered a wiring harness and motherboard.
In the meantime, I am having to go to the laundromat and pay $40 a week to do laundry. This is putting a financial burden on our family, plus the time spent on gas to get there and back. I feel like if the harness and motherboard does not fix the problem, Maytag should reimburse us for the washer so I can purchase a new washer. Plus reimburse me for the laundromat!
Sincerely,
Brenda Cannon
email
[protected]@outlook.com
Desired outcome: reimbursement for laundromat and it the wiring harness and motherboarddoesn't resolve the problem I want reimbursed so I can purchase a newwasher.
drain pump for a Kitchenaid dishwasher
My dishwasher is 8 years old and the drain pump is no longer working. I've been told that the part has been "updated"; in other words, the drain pump that they now offer no longer fits my dishwasher, and I've been told the only solution is to buy a new dishwasher.
I can assure you I will never again buy any appliance made by Whirlpool or any of it's associated companies.
Desired outcome: I would like Whirlpool to find me the correct part. The dishwasher model is KDTE 334 DSS 0 and the correct part is W10531320. Note, it is *not* WMW10531320 nor is it W0531320 TY2.
Refrigerator
We started using our brand new refrigerator in April 2022 when we moved into our new home. Model #WRF767SDHZ03 and serial #KBO805775.
The refrigerator worked well until December, when we came back from vacation and found the refrigerator had stopped working. We had to throw away all the food. I immediately contacted whirlpool for a service request and Guinco repairs was our assigned repair company.
On 10th January, the service guy came over and said that the compressor had died. I still cannot comprehend how a new compressor would die that fast.
Guinco then scheduled me for repairs on 24th January. This morning they called to cancel tomorrow's appointment coz they don't have a particular tool for replacing the compressor.
The reason I'm super frustrated is because we hate eating out. We can't cook coz there's no where to store the extra food. My daughter doesn't like school food and she's only surviving on fruits in school. My next appointment is on 1st February and we're not even sure if they'll come on that day or not. This refrigerator has truly caused us pain and loss.
Desired outcome: I need the refrigerator fixed immediately. 1st February is too far out, we've waited for over a month.
Refrigerator
My whirlpool refrigerator is not cooling adequately and food is getting moldy. The temperature will not go below 42 in the bottom shelf and stays higher on the top shelf. The freezer will not freeze to the recommended temperature between 0 F and 30 F. I want a replacement refrigerator sent out. I cannot get an appointment for service from Whirlpool. The store I purchased the unit from can not send anyone out since my refrigerator is under factory warranty. Thank you.
This is terrible customer service.
my email is [protected]@msn.com
Desired outcome: I need a service appointment. This item is only 6 months old
I have a Whirlpool Refrigerator with the most crazy part, unable to get information how to change it yourself. Its a dome type light NOT a screw it type. Its made so that you need to call a professional service man only. I will never purchase this type of Whirlpool refrigerator ever again.
Model # WRS315SDHZ05. Purchased in 2020. I will continue to LOW grade this type of refrigerator to anyone I come across
I give it a MINUS 1 Rating !
Washing machine
My 3 year old Whirlpool washing machine WFW560CHW just required a $600 repair to the control board. I am 38 weeks pregnant out $600 and didn’t have access to a washing machine for the last 3 weeks as the part had to be shipped in. It’s my first house and my first major purchase was the washer and dryer. I thought they would last way beyond my living in the house, to the next owner. There is no warranty on the washer beyond the standard one year. I would hope whirlpool would make better quality machines or at least make the parts less expensive. The washer is still in production so I don’t think the parts should cost almost half the price of a new machine.
Whirlpool refrigerator
My Whirlpool refrigerator has not been working for 29 days. The service company, Flamingo Factory, was due to repair my refrigerator was scheduled for repairs today. You e-mailed me indicating that my problem was resolved.
The refrigerator was purchased on April 5, 2022 and is covered under a one year warranty
A flamingo representative called me today to inform me that the technician called in sick today and the earliest appointment is on January 27.
I want a full refund from Whirlpool and I will purchase another refrigerator.
Desired outcome: Full refund
My complaint has been marked as resolved. It has not been resolved after 3 visits from Flamingo Appliances Services, the approved Whirlpool service contractor. Yesterday a technician was here and he told me that the wrong part was received. I have had to rent a refrigerator since about the beginning of December and had to throw away a lot of food.
Aqua lift stove
The clean cycle does not work. The oven doesn’t hold the temperature and the oven makes it too hot to cook while it is on. I tried following the directions on cleaning over and over and it never cleans anything but the bottom of the oven. The sides and top never get clean. When I bake the smoke detector goes off making me remove the batteries so I can cook or bake in peace. That is unsafe. I hate everything about this stove. I am a retired person that can’t afford a new stove so I’m stuck with this one. I just hope it doesn’t start a fire while the batteries are out of my smoke detector. I won’t buy a whirlpool anything ever again. My whirlpool fridge is falling apart as well. Whirlpool is an awful company with sue standard appliances.
Desired outcome: I want new appliances that are not from whirlpool so I guess I’m just stuck.
Don't stand behind their product.. sell Junk,,
Retired . disabled Elderly.. purchased a new refrigerator expecting it to be reliable ... so far I have $200 in service fees . only to be told its "NOT" fixable..
Am now up towards $1100 in loss's.. I thought Whirlpool would be a reputable product "leading brand name in appliances" Was I ever wrong.. they wont stand behind their own own products . I would"nt recommend the brand to anyone...
Very dissatisfied..
Desired outcome: Replacement .. reimbursment for my loss's..
Refrigerator model WRF757SDHZ03
Purchased a new Whirlpool refrigerator April 2021. Compressor died yesterday, January 2023.
All our food had to be thrown away, at least $600 worth.
Called for service and spoke to April from Ohio. She was rude and could care less that we have to wait till January 18, 2023 for service. She laughed when I asked about an earlier emergency appointment.
Will never buy Whirlpool appliances EVER again.
They could give a [censored] what you need when their crap stops working. Expensive appliances worth the dirt on your shoes.
They care less about their customers.
Desired outcome: Someone to get this fixed sooner than 9 days and my good replaced.
Whirlpool Reviews 0
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Whirlpool phone numbers+1 (269) 923-5000+1 (269) 923-5000Click up if you have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone numberHead Office+39 283 7151+39 283 7151Click up if you have successfully reached Whirlpool by calling +39 283 7151 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +39 283 7151 phone number Click down if you have unsuccessfully reached Whirlpool by calling +39 283 7151 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +39 283 7151 phone number33%Confidence scoreEurope, Middle East & Africa+86 216 169 2999+86 216 169 2999Click up if you have successfully reached Whirlpool by calling +86 216 169 2999 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +86 216 169 2999 phone number Click down if you have unsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number33%Confidence scoreAsia+55 113 566 1000+55 113 566 1000Click up if you have successfully reached Whirlpool by calling +55 113 566 1000 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +55 113 566 1000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number33%Confidence scoreLatin America+1 (866) 698-2538+1 (866) 698-2538Click up if you have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone numberUS Customer Service+1 (800) 807-6777+1 (800) 807-6777Click up if you have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone numberCanada Customer Service
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Whirlpool emailsnar_customer_solutions@whirlpool.com100%Confidence score: 100%Supporthelpdeskindia@whirlpool.com100%Confidence score: 100%SupportORMSupport@whirlpool.com100%Confidence score: 100%Support
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Whirlpool address2000 N. M-63, Benton Harbor, Michigan, 49022, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 24, 2025 - View all Whirlpool contacts
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