I accidently ordered the wrong water filters for my refrigerator. They arrived in a timely manner via P.O. [protected]. I called the filter department upon realizing my mistake. I received an e-mail from June, in the Consumer Direct Sales Team department. She instructed me to return the filters via FedEx asap. She provided me with RA #[protected]. The filters were sent back via FedEx Dec. 29, 2023. The FedEx Tracking Number assigned was [protected]. The package was sent to Whirlpool /Columbus/F315, 6241 Shook Rd,Lockbourne,OH 43137. FedEx told me the package was delivered 1/03/2024. After waiting a couple of weeks with NO REFUND to my Visa card, I made the second of four calls to inquire as to the status of my refund. After another week, I made a third call to the company. I was told that my refund was being processed. After checking my credit card account today, still no refund. When I called the company today, my original call with Erica was dropped. Please help me to resolve this issue.
Claimed loss: $97+ dollars plus $12.82 FedEx shipping.
Desired outcome: Either refund my money, or send me two new 2RXD1 filters for my refrigerator.
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Hi Ron.
We're sorry to hear of your experience.
Please contact the Whirlpool customer support line at [protected]. With the RA number, there shouldn't be a problem in the world.
Please let us know if that doesn't resolve the issue.