Whirlpool

I have the same shelf issue with my Whirlpool refrigerator model ED2KHAXVB00. I have 3 cracked plastic shelves with no issue to the glass. Shelves appear to have been produced with poor engineered plastic resin. Apparently the resin does not contain the correct chemical makeup for cold temperatures. Manufacturers should always use a weatherable polymer that meets certain specifications for all appliance parts. Resin exposed to cold can lead to many quality issues including brittle parts which crack easily. It's clear to see that the shelves in these Whirlpool refrigerators have major crack issues. Obviously, the manufacture of these parts failed to test properly for these effects and have sold poor quality parts. I will be contacting Whirlpool for further discussion.

I purchased a Whirlpool washing machine from the Brick within a very short amount of time that the washing machine was installed I started getting error codes. I called for service with Transglobal Services and was told that he needed to replace the Washing Machine Clamp he went to the local hardware store and change the clamp making it leak more. I live in a apartment and can not afford to continue going this way. When I speak to customer service at the Brick I have been receiving the run around. WHY WHY Why do I have to deal with this and Why is Whirlpool paying people who should not be fixing my machine. AT THIS POINT I AM GOING TO PURCHASE ANOTHER MACHINE.

Portable dishwasher model 1040xtxq6
Serial f14001885
Type 576-1
Possible gasket/seal # ps 5136129
Dishwasher two years old seal/gasket on bottom of door deteriorated fell completely
Apart blacked the interior with black rubber type smears now its leaking can't use.
This is poor design and bad defective parts. I have noticed the newer dishwashers do not have
This type of seal. robert dodd e-mail [protected]@hotmail.com

I have a Whirlpool fully automatic washing mashine, Last month my warranty got expired I called the customer services for the AMC, I
was told I will get the AMC there will be a mechanic vist, but the after sale services of whilpool is so pathetic and incompetent, mechanic use to call us we were busy we were not able to pick the call they never send messages, if we are not picking up the call and they use to close the case, after a week or so as a concerned consumer for the product I called whirlpool, they told the case is closed as we are not able to pick the call . I told them please give the AMC dept contact number, whirlpool customer services told they will only call and they dont provide the number for AMC Dept, I took leave from the office on 14/10/2013 to purchase AMC . I received a Enginner call from AMC Dept, He told us he will be visting us between 4 - 5 in the evening I waited for him but there was no response by 6.oo in the evening, I called him in his number [protected] a lady picked up the call she gave the number of gaurav from AMC Dept, [protected] I called the number he was
not reachable then again I called the number [protected] same lady picked up the call I told her please help me with the AMC as I have taken the leave from the office for the same, she told me I was not picking up the call I told her all day I waited for his call and even called him but there is no response from him as well as the other number she gave, then she told Whirlpool has closed AMC for his consumers for a month whirlpool will call after a month, I called back the customer services they informed there is nothing like whirlpool has closed the AMC it was a wrong information . I have an LG Electronic product the after sale services is so good Whirlpol is very incompetent, I also purchased LG AMC the services were so good they called us if we were not available they send the message for the further contact even they work on weekend for consumers convenience, I am finding Whirlpool products very incompetent and even a burden to me as a consumer, The after sale sevices are very pathetic, I will never promote whirlpool to my friends .

We bought this Whirlpool Cabrio washer (model # WTW7800XW0) in March 2011, which has a see-through glass lid.After about 12 months of usage, the part of the plastic lid frame that connects with the right hinge of the machine broke.

I called Lowes, where I bought the machine from, and was told the machine is out of the 12 month warranty and I would have to pay for the repair. Knowing that the plastic frame is being connected to a metal hinge and it is not going last another year even if I paid for a new plastic framed lid. So, I tried to put a metal reinforcement on where the plastic frame broke, and this helped for another year or so. But the plastic frame still bends around the the metal reinforcement and it has got worse recently.

I did some research online and noticed other people are having the same issue. After contacting Whirlpool with no help offered, this customer posted his complaint here and it seems that someone from Whirlpool came through and fixed the machine for him at no cost to him. I called Whirlpool today and was told I have to pay for the repair. I guess I am going through that customer's story but hope it does not end here.

This is clearly a design problem and the plastic frame is not strong enough to withstand hundreds or thousands of opening/closing around the hinge area.Whirlpool needs to issue a recall, if ever they have one, on this part and help their customer fix the problem.

I purchased a air conditioner 1. 5 ton window ac of whirlpool in the month of april 13
It was fine till june and in the month of july colling was not effective and the complaint was given to them and engineer came and checked and told me that filter cap is not working propertly we will set it right and was done
After a week time, again same problem came on colling effect. . This time engineer came and found that informed that there is a leakage in gas, hence unit will back to service centre and will be set it right in 2 - 3 days time and it was came back after 4 - 5 days
After a week time electrical connectivity was not passing betwene ac unit to the power point from where power is generating
After logdign the complaint, engineer told me that part to be replaced and it will take minium 10 days to replace.
Within a gap of 30 days, i faced and harassment on new unit of ac with major issue which cannot be explained
Company like whirpool that too the issue coming from the new purchase item, then what will happen to amc product of theirs.
Till now the said repair was not yet rectified and i asked for a new replacement ac with thier branch manager mr anikit bansal on [protected]. He told me that this time they will replace the part and if any complaint comes on the same ac then we will take action.
It means they are also sure that there may be a fault that can occur on the new ac whcih are brand new purchase
Request the concern official to look in to this and arrange to replace with a new ac on immediate basis since spending of 21k is not a small amount like middle calss service family like me
My contact number is [protected] and my name is swaminathan and purchase was happened in april through ace electronics, noida
Rest fo the details may be available with their data base.

Purchased a Kitchenaid side by side refrigerator that has a bad control board in the compressor. Part is no longer manufactured so had to be rebuilt. Discovered many other consumers have the same problem. Had to buy an extended warranty from Whirlpool for $500, otherwise cost would approach $1, 000 to fix. Part has to be sent out for re-manufacture, and will be without a refrigerator for over a month. Many others have the same problem, my technician told me he has replaced about a dozen and he has only been in the tech service for 2 years. Contact me if you have the same problem. at: www.illinoisbusinesslawcenter.com.

I purchased a maytag mdb7749aww dishwasher in march of 2012. the electronic control on this unit failed in june of 2013 (3 months out of warranty). I have been trying to get a replacement part for over a month, the part is on backorder and unavailable. whirlpool is unable to tell me when the part will be available. so, I have had no dishwasher for over a month and have no idea when, or if it will be repairable. additionally this part is $150. 00 and another $75.00 to have it changed. so it is going to cost me $225.00 to repair a 15 month old dishwasher that I paid $450.00 for. I have received zero support from whirlpool, they told me today, 7-31-13, that the part is still unavailable and they will notify me in 3-6 business days as to if they can find a part. after seeing all the issues other people have had with this part, whirlpools total lack of concern or support for the consumer and the cost issue it makes no sense to repair this unit only to see it fail again in a year or so. basically I have a $450. 00 boat anchor. the retailer purchased it from feels bad and is offering me another manufactures machine at a reduced price, maytag has refused to do anything for me. I will never buy another whirlpool / maytag item again and I do intend to add my name to the pending class action suit.
Bob - amarillo, tx

Complaint management officer
Sears canada

Respect madam/sir,

I would like to draw your kind attention. I am one of your loyal customers. I purchased a whirlpool refrigerator in september 2010 (mod: w9rxnmfwqo2, ser: vs03189677, type: 19tfa).in june 2010, I paid $1097.21. today, I paid $237.71 to repair a fan because refrigerator was not working. this refrigerator is less than two years old. today I also paid $137.72 for extended warranty (so total amounts is $237.71 +13.72 = $375.43). from being a loyal customer, now I am a very unhappy and a disappointed customer.

I always had have faith on sears and quality of products but after this situation I do not feel that I will be able to keep such faith and I may not be any more a loyal customer unless sears takes a necessary measure. do you think I will remain a loyal customer? please let me know if you need additional information. thank you kindly.

Respectfully,

Sanat

Dr. sanat k. mandal
40 suez
St. john’s, nl, canada
A1c 4z9
Phone: [protected]

I spent the extra money and bought a very nice looking Whirlpool range and oven. Within months it started rusting. I keep a meticulously clean kitchen and I've never had this problem with any other appliance. I sent letters to no avail. Whirlpool said that their warranty on rust was only 30 days! They refused to do anything about it and told me to go ahead and sue them. Terrible product. Defective from the factory. Do not ever buy a Whirlpool product as they do not stand behind it.

My Whirlpool Refrigerator/freezer stopped keeping food cold at the beginning of June 2013; and it hasn't worked since that time; which has depressed me to no end, and has left me very hungry.

The first appliance repairman came out from PAP Appliances from San Francisco; he worked on the freezer without giving an estimate of what was wrong or giving me an estimate of the repairs; he charged me $145.00 for his services which I paid promptly;

The Whirlpool Refrigerator/freezer never worked properly since the Pap Appliance repairman worked on it; so this week I called Sears Home Repair on Sunday, since Sears specializes in Whirlpool Appliances according to my Internet searches; their repairman came out Monday, 6/3/2013, to troubleshoot and fix my appliance; the verbal estimate given this week prior to the repairman's work was $221.74, including parts and labor which again, I paid promptly;

it's not clear to me what's wrong with the appliance; the repairman did say that it is a model that has been on the market since 1998;

In checking Whirlpool's web sight yesterday I learned a recall of some of its refrigerator/freezers; I believe that the one I have is or should be on that Recall List;

My groceries that came last Thursday and also at the beginning of last month from Safeway and Lucky's, etc., have all spoiled; I have been eating from fast food restaurants going on two months--since my Whirlpool Refrigerator/freezer stopped working last month; Sears is aware that my refrigerator/freezer not working; that are scheduled to return tomorrow 6/7/2013 between
9:00 a.m.and 5:00 p.m. which means another entire day put on hold; I hope the refrigerator will work properly after all this time!

On 3/8/12 I purchased an extended warranty for a brand new Maytag front-load washer and Maytag Dryer from Federal Warranty Service Corporation (FWSC) - a subsidiary of Assurant Solutions. The contract was emailed to me and I filed the contract in case I would need it.

The washer broke down on 4/15/13 and I placed a repair request with FWSC. When the repair technician came out for the diagnostic call, he noted that Model and Serial numbers on the contract were not the same as they were on the equipment. I called FWSC to let them know that the numbers were wrong and that they needed to get the records corrected so that I could exercise my claim.

FWSC told me that I gave them the wrong numbers when I signed up for the contract. This claim is ludicrous as the model and serial numbers listed were for top-load, Whirlpool, small-capacity items, which I did not own, never did own, and most assuredly did not have model and serial numbers for. It was obvious that they registered the products incorrectly in their database and simply needed to make the changes. They were willing to change the contract on the dryer, if I agreed to pay them an additional $135, but refused to change the contract on the washer nor would they honor my claim.

When I contacted Whirlpool directly about the problem, Whirlpool would only say that Assurant is a separate company and that they had no control over Assurant's decisions. More importantly, when I was talking with the Whirlpool service agent, he told me how Assurant could have made the data entry error as he sells extended service warranties for Assurant using their system.

The repair fee for the 14-month old washer will exceed the cost to replace it - so I am out the washer. FSWC made a data error that it will not admit to, and will not honor the contract (even though they still have my money), and I will have to buy a new washer at my expense - despite having purchased a 60-month extended warranty.

Whirlpool Water heater had 12 year warranty and started leaking on Saturday at 2:00 in the afternoon, called warranty and they said turn off water and pilot and check to see if it is still leaking after 2 hours, so I did, it stopped leaking within 3 minutes but after 2 hours I called back and a recording said "call back during normal business hours!"

I called back Monday morning and the person gave me a parts and inner tank authorization number- I called a plumber and they said it cost 250 to install and the prorated tank would cost 250 to 300 dollars. So the warranty was basically a waste of time and the Water heater is a piece of junk. I had replaced the controller twice already. I never had a problem with water heaters until I got this whirlpool.

So instead of using the warranty to get the same junk I just bought a GE unit, cost 600 bucks. took my neighbor and me 2 hours to install it. Lowes would not give me a replacement unit they said work with the factory, I asked them I already had a parts authorization number but it would cost 150 to just get a plumber out there to check and verify. Basically they said they had never given a water heater to a consumer in her 18 years of working at Lowes, so that tells me they don't back their products at all-so no more Lowes and no more Whirlpool products.

Don't buy this dryer. We had it for one year and it stopped running. I Checked the thermal fuse and the door switch and both were good. Now it gets into the big cost for replacement parts. I' m done with Whirlpool! Since they bought Maytag, they have went down hill. This quote came from the appliance store as they are staying very busy because of Whirlpool problems and complaints.

We had a Whirlpool side by side refrigerator that was purchased online (black smooth finish) delivered on 2/15. It was installed, but the protective film was left on the doors by the delivery men! Upon removing the film, we discovered a dent and scratches on the left side of the refrigerator! The next morning, Sears Customer Service was contacted and informed of the situation! Case #6372279 has been created.

My options were replacing existing refrigerator model (black smooth finish doors) or replace with the more durable (black textured finish doors). The textured door model had fewer drawers, humidity control etc. I went the textured door route, and scheduled delivery for 2/25. I was charged $38.50 additional for this option!

When I discovered the textured model was priced $200.00 cheaper both in MSRP and Sale Price normally, Sears Customer Service was contacted. I was told that the exchange price is different than any sale price! Bottom line here is I would be downgrading the refrigerator, and pay more for the downgrade as a replacement!

At this point on 2/17 I contacted and canceled the downgrade before delivery, and Sears Customer Service would credit the $38.50 within in 7 to 10 days, with no resolution on the original case file!

I now have a scratched and dented refrigerator, no credit for the $38.50 (over eighteen days and counting) in spite of two more phone calls to Sears Customer Service!
I don't know what else to do! I was not given the option again of replacing the original refrigerator with the same model rather that the downgrade! Our local appliance dealer would sure look good now!

This company was referred to my from the Whirlpool service department after i called them to tell them my oven needed repair. I contacted A&E and scheduled service. They came and examined oven. This service Technican (Mike ID# 607465) whom didnt appear to know what he was doing stated it was a contol panel within and it was not getting power. He stated it would need to be sent out, fixed, returned, and then put back into my oven. He quoted me a price of $354.68 of which I paid via credit card to fix. After two weeks the part was returned of which the part also had a tag stating the part was not repaired. The repair person. e put in back into the stove saying that there was nothing wrong with the part. (HUH?) he then stated that it needed another part of which he then was able to get. It was put in and the oven still did not work. The repair person stated that there was nothing that could be done and a new oven would be needed. Today i received a letter stating that I needed to pay $92.35 additional amount and if I felt that I did not owe this charge to Contact Whirlpool directly. I was told that the intial charge of $354.68 was to cover all costs Now i am getting a bill. On the bill they sent it stated that the cost was due to the fact that they were not paid by whirlpool for the "Service Not Covered by Warranty" This was know from the first phone call to Whirlpool as well as A&E when i called them to schedule service. As instructed in thier letter i have spoken to Whirlpool and in short they feel A&E attempt to collect money was not justified. they have placed a record to document the call. SR# 1-[protected]. I am in the process to resolve with A&E. This is just not right.

We have a Whirlpool front loading Duet Washing Machine that is approximately five (5) years old. It is in a seasonal home so is only used for 4-5 months per year. Without warning, it just stopped working. Door won't open and nothing on the machine will work. We have called an authorized dealer and it is going to cost over $300 to have someone come out to look at it. There is no way to know if it can be repaired? Very frustrating and disconcerting to have to put so much money into an almost new machine with no guarantee that it will become functional. My last washing machine was used for almost thirty (30) years--heavy use for all that time while raising a family. Now, with just two of us, an almost new machine is broken. I definitely won't be buying another Whirlpool machine or any other machine made by the same company. Anyone else have a similar experience?