no response from service centre in hyderabad
we had bought a whirlpool fridge 3 years back from a dealer in hyderabad, now after three years a very delicate and essential part of the fridge on which the funcioning of it depends has suddenly stoped working i.e the PCB of the fridge. we had called the service centre in hyderabad ,they registered the compalint and send there service man. when the person...
Read full review of Whirlpool and 26 commentsnon rectification of fault
I have a 220 liter double door refrigerator from Whirlpool. I have other goods like AC, fully automatic washing machine from this company too. I also have all these products under AMC, my customer id is: 367961.
For last 3 months I have been calling the company consistently since the water trey is broken, every time I am told it will be done in next 2-3 days.
3 months [censored]... what have I paid AMC charges for?
INDIA, the lax country...no system in place..if there is system no one is following it.
Can Whirlpool give this kind of ### service in a advanced country?
failure in 9 months of purchase
I have purchased Whirlpool washing machine Model WM - F65 on 1-1-2007 ( Date of Manufacture by the Company was 16-11-2006 ) in Trivandrum . On 14-10-07 white magic has failed in warranty period and now makes hell of a noise while on . I logdged complaint to Service centre , Trivandrum . They checked WM and told that its PCB has gone bad. This PCB failures in White Magice Model of Whirlpool reported by so many customers indicate Company needs to address this Control PCB failure rate MTBF . Poor washing machine!
washing machine not working properly
whirlpool white magic has a worst quality pcb in it, The service team replaced my machine's pcb three times in just one and half year. Today its dead again! I have an another machine thats working perfectly since 2000 December, I should haven't purchased a fully automatic whirlpool machine.
Abhijith Balachandran, [protected], [protected], abhijithpbalachandran@yahoo.com
Pooparambil house
Velappaya, Thrissur
I PURCHASED A WHIRLPOOL DUET SPORT IN FEBRUARY OF 2009, WHEN ONE YEAR CAME UP, I THEN PURCHASED THE EXTENDED WARRANTY THAT WHIRLPOOL OFFERED. I SPENT IN TOTAL OVE $800 FOR 3 YEARS OF WARRANTY ON BOTH ITEMS. IN LESS THAN 2 MONTHS AFTER BUYING THE EXTENDEDWARRANTIES BOTH WENT OUT, THE DRYER HEATING ELEMENT AND THE WASHER BEARINGS. MY APPLIANCES SHOULD RUN LIKE NEW BUT NOW WHIRLPOOL WILL NOT HONOR MY SERVICE AGREEMENTS AND I HAVE HAD NO WASHER OR DRYER SINCE MAY 1. WHAT SHOULD I DO NOW? CAN'T AFFORD TO BUY A NEW ONE? I WILL NEVER BUY ANOTHER WHIRLPOOL APPLIANCE AGAIN IN MY LIFETIME!
24-04-2009
Hi
I purchased a whirlpool washing machine white magic FSAN652 on 17-10-2008. All of a sudden, from yesterday onwards it started giving trouble.The moment I switch on the power only agitator spins that too only in one direction.When I phoned to customer service they told that it is PCB problem.Not even one year is over from the date of purchase.This clearly indicates that the testing wing of WHIRLPOOL is pathetic.Out of so many tests can't they even choose the high temperature and vibration test to improve their product quality.It is a shame to the so called design wing and shame to whirlpool.
Replied
very poor quality
have bought fp65 model washing machine in the year 2005
till now there was not any prblem but now the water was not draining out, then i called the service man but he says that there was a leakage in the drum so i have to replace the part for
Rs 3000 i want to know why there was a leakage in the drum because i am using the machine cleaning powder every month and pure water for the machine. this is the life of your machine. the service man says it might be beacause of water and overload
i want to know is the correct solution for this. send me the reply soon as possible.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have whirlpool automatic washing machine since 31/2 years now 2nd time board problem came not working we paid more money to purchase this machine now suffering to solve this problem why they are manufacture like this parts to change every year any how whirlpool products not good to purchase
Whirpoll Washing Machine F-65 Black 9791(m92) chasis no.5001506 purchased vide bill no 19024 dt.07.01.06 from vijay sales Mahim branch.
Nature of complaint: heavy water leakage since last two days from water tub.
The washing machine ( under the warranty period ) has not been rinsing. We were visited by the service technician at Suratgarh a week earlier, and he assured he would come back with the needful parts. Nothing has happened despite reminders.It is requested that the same is repaired at the earliest.
We bought a F65 washing machine on 31-05-2008. Machine is working, but unable to take in water to the tub.So please rectify the defect at the earliest.
We were purchased the WHIRLPOOL washing machine 5 years back and it is in perfect running condition, but only one thing it is unable to take the water inside the tub. Hence it is requested to provide the service.
my whirlpool washing machine was in their PEACE OF MIND PLAN[AMC].almost six months it was under repair.they could never fix it.by the time Amc EXPIRED and they refuse to renew the same.I wrote to the company but there was no response from them either.Now it is lying outside my house as a garbage.
my whirlpool washing machine is not working from last 30 days i make several complaint at the call center of whirlpool but no body attend it.my complaint no is LK908004098 my washing machine is under warrenty . pls give ur kind attention on this matter .
thank you
ajay
The whirlpool company washing machine was purchased only nine months before but every fifteen days it breaks down and we have to call the company person. Till now we have also spent more that Rs.2000.oo for its repairs although it is in the warranty period.
my whirlpool washing machine is not working properly. i want you to register complaint regarding it.
Dear Sir
we bought a washing machine (model : whitemagic Pro XL 800h) on 31 march 2009. the performance of the machine has been astonished us, as it worked for only hardly 5 months from the date of purchase. we lodged a complaint on 26.08.2009, for which your service person has inspected and changed a display part for the brand new machine and confirmed us that the problem has been rectified, but the problem was not solved. Nearly for 15 days we are waiting for your service end to rectify the problem. After contacting several times we are fed up and we finally registering the complaint thro' this email.
Expecting your immediate reponse in this matter.
Regards
G.V.Madhusudan
Mobile : [protected]
Email : madhushanse@gmail.com
problem persists after multiple repair calls
Our brand new Whirlpool top-loading washer (model WTW5800STW0) was defective as soon as it was installed. The warranty repair was made (after a 2-week delay) and the same problem persists. Multiple calls and the problem is still not resolved. Whirlpool needs to improve its quality control in the factory so new machines are not shipped with defects. Barring that, they need to train their warranty repair staff better so they can fix the problems the factory does not catch.
Beware people!
we have had nothing but problems with our washer. Just two weeks ago, we were told the 2.5 year old washer would cost $975 to repair because the bearings went out. When in use it sounds like a jet plane landing, when in the spin cycle. I would highly recommend not buying this product.
vibration problem!
My Whirlpool washing machine model H-65 is a top loading fully automatic machine which is a sleek good looking Golden color master piece and works fine all the time EXCEPT around 7 mins on the digital display remaining suddenly it will start vibrating like as if there is some earthquake. Two customer calls from the company resulted in buying another sleek troley from Whirlpool but problem remains the same.
Now it is everyday affair that somebody has to wait for this earthquake and then run towards the machine to close the wash cycle at premature stage and again start spin cycle. So all that look good and sleek may not necessarily perform as well (may be problem with my piece as every piece has its own resonance frequency).
Bearings of the top Lading automatic washing machine to be replaced
I have the same problem with two machines purchased from whirlpool. One is the tvs whirlpool first model launched in india and the second one is the f-65 . we used the first one for 12 years with the earthquakes and decided to buy another whirlpool being assured by the company that the this problem was rectified. GUESS WHAT both of them vibrate (the machines actually toss themselves around) and now they are lying in my garage and i have sworn not to buy whirlpool products. Every time the service guys came they give the excuse of uneven load in the drum and say the bearings must be damaged and take the washing machine slap a bill on me. The machine works fine for for a week and back to square one.
does not work
This is the third complaint I have made on line... I made one call in oct 06 on this dehumidifier. It has not worked from the first day. I returned it to store and they pointed out to me that I needed to deal with whirlpool... I attempted this on the 800 number and got no satisfaction. I then purchased a new one which has worked in just the right manner. I have now ontacted you in the only manner that I know and that is as a complaint. I misquoted the the price, stati ng $236. Plus tax. I now believe it was $239.00 plus tax, as I have just purchased another one at that price. My paper work says 10-06... I expect a refund of the purchase price as I need to purchase another one today. I am putting these in rental properties and also in my sons home. What can I do to receive satisfaction? (3 requests) I cannot ignore this expense and forget it. It is just too much money. I have the box it came in as it has just been sitting there. I can ship to whatever address, at your cost, that you wish...
Called 800 number on appliance and was told basically that it did work. I have not been able to use at all and had to purchase a new one. I have it in original box and purchased at Lowes of Elizabethtown, Ky. I still would like this to work but it does not. I plug it in and it run for a short time then emits a smell of overheating and shuts off in just a few minutes. Has not yet dehumidified at all...No moisture has been collected. I am not interested buying parts and trying to repair this unit. I would like to ship to Whirl pool at their cost and receive the $239.00 plus 6% tax back to pay for the cost of purchasing an identical one. M. H. Boone, PO Box 702, Elizabethtown, Ky. 42701.
poor service!
We bought a Whirlpool washing machine (6th sense, h65 model) on September 1, 2007 and after continuous call the service person came for demo only on 6th of September. The washing machine was found defective. Some E3 problem came and they said they will replace the spare part. We have invested Rs.2000/- more for this stain wash and we are not able to use stain wash. We really regret for having purchased the whirlpool washing machine. We were fed up calling the call center people and SAI SUMUKHA SERVICES (authorized service partner of whirlpool), malleswaram. How long will it take for these people to get a spare part. They were eager to sell some spare items like stand, cover, extra tube.etc., for money, but not willing to replace the defective part. Is this a punishment for having purchased whirlpool washing machine? If these situation continuous, nobody will buy Whirlpool products. Customer are not fools.
I own a fully automatic Whirlpool washing machine. I have taken the whirlpool home care plan for the maintenance of this appliance for 24 months from 10/11/2008 by paying Rs 4000/-(Application Receipt No 129504. The following complaints are registered for your immediate attention.
1)Whenever there is a complaint to the machine, the agents take a long time to attend to the complaint.. resulting in nonavailability of the appliance for use inspite of the maintenance contract.
2) Even after attending to the maintenance, the appliance again shows some part of the old complaint with some others again resulting non availabilty of the machine.
3) After two to three attendance at home for the maintenance, they require to take it to their workshop and they charge big sums for conveyance.
4) Recently, from three months back, the complaint of non storage of water during working of the machine was noticed and complaint registered. Even though they attended (though belatedly, every time, ) the same complaint is repeated after a short time of one or two days after repair. Still, the same complaint along with beep sounds and non working of rinse, spin etc are continuing, they told us that the machine is to be taken to their workshop. even after four to five days of this report they did not turn up to take the machine. Then due to the urgent needs for the appliance, we transported it to their workshop on 11/9/2010. they promised to deliver it back on 14/9/2010.On contacting on 15/9/2010 they promised to deliver it on 16/9/2010. Again on 16/9/10 they postponed it to 17/9/2010 morning. On 17/9/2010 again on contacting them, it was informed that they will tell the position after 4'o'clock. But there was no information at 4'o'clock or later.Next day, again they were contacted and I was requested to contact the workshop supervisor on his mobile after 12 o' clock . On trying to contact his mobile no, several times, the call was not attended by him. Finally, I reached the service centre driving my car 10 km from my house at Mannanthala at 4.30 pm, and enquired about it they have raised the adamant stand that as they have lot of customers, what they could do is to give the mobile no of the workshop supervisor. Again they have postponed the delivery by two more days.the appliance is not ready till date of this complaint(19/9/2010)
We are cheated by the promises made by the home care plans to the keep the appliance in working condition for a duration of 24 months. During the above period we have been continuously cheated by purposefully prolonging the service time and not properly repairing it each time, most of the time we were left without the services of the appliance. Also after owning the appliance and the home care plan, in addition to doing the washing manually, we had to go behind the hassles of continued reporting complaints, going behind these service persons, hearing their retorts, trying repeatedly the unattended mobile nos, etc in our busy schedule of life. The very purpose of having a home care plan is defeated.
The contact address of the service centre is " Hi tech Solutions", TC14/1733, Near Ganapathy Coil, Vazhuthacaud, Trivandrum-14
Nos I have contacted are [protected], [protected], [protected], [protected]
I have purchased a washing machine from the distributor of the comapny at Amritsar on calling for the first servicing the story of the poor performance of the company distributor & service agents open in front of me.
The products the company send for replacement is look as they are taken out from old machines. There is no packing on the part & even the part is not complete.
The company after lodging complaint send the service agent after a week. The service agents come to just merely solve the complaints and not to guide customer properly to take care while using machine. The nos. printed on the bills provided by the distributor are wrong and no one pick up the phones if one or two nos. are right. Also the nos. they give for lodging complaint are of Delhi while the person is purchasing machine from Amritsar. The nos. of customer service centers in the local station are wrong or remains busy.
I suggest all of the customers to wash clothes with your own hands & not to buy any machine from Whirlpool Company.
I HAVE A SIMILAR COMPLAINT
I purchased washing machine on 1st july, from local distributer rohini delhi, according to the dealer machine to b installed withinn 2 days but the company representave not come even repeatedly reminding and requesting them to come.
so my overall view is whirlpool company has no control on their workers, and very poor service for the costomer .
entative not come for
dehumidifier does not work properly
I have used several dehumidifiers in different locations over the last 20 years, to keep basements and garages dry. I am using three now. I always buy whirlpool brand. Usually the largest unit they have holding the most water. I have two sitting side by side in a garage now. The first does not work properly, lighting up and coming on for a few seconds or perhaps a min and half. Then it smells like over heated and cuts off. The second one that I bought to replace the first sitting just beside works like a top. Pulling about a bucket full of water ever day or so. My name is M. H. Boone in Elizabethtown, Ky. I have called the 800 number on the unit and pretty much was told that I did not know how a dehumidifier works nor how to operate one. I do not want to order parts. I want the $236. plus tax returned and I will ship this unit to Whirlpool at their cost. I have received no use out of this investment... I cannot return it to the store as the unit says that I must deal with Whirlpool...
frequent breakdowns within 2 months of purchase
I had purchased a Whirlpool Refrigerator Iceberg 310 DLX in June '07, however the refrigerator is more of a bug than being an Iceberg! It has already been serviced once for no ice formation in the freezer compartment and no cooling in the lower chamber. However hardly 3 weeks have passed by when the refrigerator is again back to its old tactics. Leaving me without the comfort of any ice in this hot summer. Worst still, it has already been 4 days since I registered the complaint at the customer care center and yet there is no sign of any service engineer as yet. Repeated attempts to reach the so called Service Manager for Whirlpool, Mr Deepak Jain Mobile [protected] failed to elicit any response from him.
I would strongly recommend other educated consumers to make an informed decision.
auto defrost not working!
Since about nine months, the auto defrost of my whirlpool refrigerator is not working. Almost every week I need to offload a full freezer load of ice.
Very poor quality product!
Details of my Frij
Model : Whirlpool Iceberg
Model : 10182, 350 L, double door type.
Serial No : INA064606418, purchased on 08.02.2007 from :
VIVEK Ltd,
102/22, Chekkalai Road, Karaikudi-630001, Ph: 236277. Service No: [protected]
Service centre: 236505
Complaint:
There is very low cooling, and absolutely no ice formation. Local Whirlpool service agent says gas may have to be filled up, for which he is asking a fee of Rs 1500, which is apparently double, as compared to charge for the same work by other agents.
Kindly give me feedback as to what I should do.
major frustration - be wary!
Whirlpool extended warranty / a & e service - essex, ct
On july 22 I experienced a problem with my whirlpool washer which was purchased in june of 202 and has been checked and repaired twice for improper spinning and water extraction. we have an extended service plan agreement. our problem was reported on july 23 and was told I could not get a service call until august 1. from a&e service. over a week! on aug. 1 a service call was made and the problem was diagnosed as a transmission replacement plus other parts. the parts arrived on august 2. a&e services did not arrive until august 8. I pleaded with them and the service company, I even called the whirlpool corporation. to no avail! it took 2 1/2 weeks for a&e to fix my machine! outrageous!
I since found out that a&e is a national organization that has contracts with whirlpool and other major corporations. I do not recommend this dis-service group. what was not explained to me is that I could have contacted an authorized whirlpool service, paid the bill and it would have been reimbursed by the extended service plan. this would have had my washer fixed in days vs. weeks, by a local dealer.
This was a major frustration - be wary!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ditto, only in my case the appliance is a KitchenAid diswasher in San Diego. I described the problem clearly on the phone. Even an amateur would know it required a new control board. Yet it took a week to schedule a "technician" who spent five minutes confirming the diagnoses then ordered parts to be delivered in a week or so. A & E is owned by Sears. What a disgrace.
poor quality of plastic parts
I purchased a washing machine on 30/08/06 and its written in the catalogue that there's no guarantee on plastic parts but when the defect arises just in 6months of usage then who is responsible for that! Inspite of complaining to the firm several times they never gave us any satisfactory answer rather they say that it's the company's policy for plastic parts.. and when we asked them to give us a visit of their engineer they just send to us the technician/mechanic to do a temporary repair... when I asked them for a permanent setup, they told us that we have to pay the expenses for that, it's company's policy!
In the name of policy they use cheap plastic parts and when some misap happens within few months of purchase to it then they ask for money.
Whenever I called no one direct from the company replies rather the call center people tackle with the complaints and all..
Is this the policy to cheat their customer and make money with unfair means!
not working properly
Fridge stop working after every two minutes, Its main input has some issue then again it has to switch it ON. Same things repeated again n again. Bad product!
I have the exact same model and it freezes stuff on the top shelf also. I also got this fridge FREE from a low income program, so I am not inclined to make trouble - considering the fact that a comparable fridge would have cost me about $800 that I surely did not have. I make do with what I am blessed to have, and a new fridge is a sight better than one that is over 25 years old like my old one was. I actually consider the freezing as an indication that my food will stay fresher longer as it is being kept at a colder temperature! Works for me!
I have a brand new Whirlpool model # ET8WTEXMQ03 that freezes stuff continually...I have contacted them many times, am told that someone will come out and look at it under my warranty. The most ridiculous part of all this besides the fact I have a brand new fridge freezing stuff is that on more than one occasion by both the customer service at the 1-800 number and one of the technicians actually told me that to alleivate the problem I need to not use the top or back of fridge! Are you kidding me? Yes, this is what Ive been told. I even asked 1 of the customer service reps on the phone if she had a fridge, to which she replied "Yes". I then asked her if she used the back and top shelf of her fridge, to which she said "Yes but I dont have that model" Gee go figure. Unfortuantely I got this thru a low income assistance program thru my electric company who give free fridges to customers who have old units...wow I think Id rather have my old unit! At least it didnt freeze! I cant believe this whole thing. Today the 4th tech came out, so Im waiting for Whirlpool to call me back. I am going to demand a new unti, and will nto stop until I get what I think I rightly deserve. If you dont want the customer to use the back of the fridge or the top shelf, then dont make those areas...I think we have some people who are off kilter shall we say to actually tell a customer to do what they have said. Has this happened to anyone else? I dont know if this is a defect or just lame engineers. I was told today that he has called some of the bigger brand name companies to tell them of this type of problem in hoping to help the customer since they are the one dealing with them that "they are not the engineer" Wow.
horrible customer service, defective product
We bought a Quite Partner III back in 2004. Turns out this model has a defective heating element which causes a hole in the dishwasher. This resulted in a flood in our kitchen. Whirlpool's idea of fixing the problem was not to replace the defective dishwasher, but to send a new tub to our house and hire a local company to basically re-built the dishwasher on the new tub! So far they have sent three technician out on three different occasions to do this services and all three replied in a similar fashion when they arrived. They all state: "Are they crazy! There is no way in hell I am doing this job! This will take me all day!" Two months later and the dishwasher is still not fix. There customer services representatives at their 1-800 are USELESS! I have talked to them about twenty time over the past two months and not only can they figure out what to do, but they won't even transfer you call to someone who can help.
non-functioning refrigerator
I purchased a whirlpool refrigerator (master mind) model no.10618 serial no. ina0718118 in the month of 25th june 2007. from the day 1 of the purchase lots of noise is coming from the refrigerator. we have made complaints many a times (6 times). inspite of several complaints only once an engineer came from your company. he said that in whirlpool the sound always comes. it is very noisy. yesterday evening there was a loud noise and the fridge stopped working.
Whirlpool is such a reputed company but the customer service is very poor.
Customer service sucks. They act like you be making [censored] up. This has been the worst ever very bad experiences. No satisfaction what's so ever. There only after the money junk I. Have lost grocers three times due to this product who cares.x surely not whirlpool My children have suffered this past 8 months having no access to a working fridgr. Hasn't worked before 1 payment was due keep sending a repair man oh I been out three times I don't know maybe another repairman needs to look. Yea he has to replace same parts again. Instead of trading out you will get stuck with this brand new broken fridge at full price. Now what has America come too. Take this across seas.where it doesn't matter.
disgusting service by whirlpool!
I have regd a complaint wrt my Washing machine not working on july 24 with the service center. Till today i have no response from the company.Their motto is ' we care we are always there'. But there is a complete lack of responsibility from them after have charged us for the annual service package.
Completelt fed up with the lack of any answers from their company representatives. Am told i am waiting for a PCB for more than 15 days. The manager Prasad says he is unaware of the problem till now and cannot answer for the 15 days i have waited.
Beware!
I purchased a whirlpool gold accute-bake range 2 1/2 yrs ago. It has been nothing but a problem since. everything that can be replaced has been. thermastat, ignitor, sensor and whatever else could be replased. I called whirlpool twice and all i got from them was we're sorry you're not happy with your range. We pd $1200.00 for it. Whatever you do , do not buy whirlpool. This range is a fire hazard as on christmas day i was cooking a ham for dinner and the temp jumped up to almost 500. it did this before and the last time i called whirlpool they said there was nothing they could do.
whirlpool rebate
Whirlpool select rebates are a joke... I purchased a whirlpool dishwasher, model # du1100xtpqa, ser# fu2108129.
Submitted and resubmitted all the paperwork that I received at the time of the purchase to the rebate center... Still they cannot process my request because: missing serial number & missing receipt... I give up...
Jrw
Bought a quiet partner 2 dishwasher that left crusty residue on glasses- customer service is horrible. I changed the upper rack and washing arm from 5 year old kenmore used dishwasher- now glasses are spotless. Beware of whirlpool products, they are expensive junk and the company should be ashamed of themselves!
My dishwasher quit one day after the original guarantee quit. It has been PROBLEMATIC since. (1) Computer smoked (2) pump grinds to a halt (3) Element R&R (4) Thermostat R&R (5) Basket R&R (6) Now the repair guy is not sure WHAT is wrong, He'll return at 3:00 Tune in.
We bought a full Whirlpool appliance package. The dishwasher isn't the greatest, doesn't clean very well or dry well. The rebates on our appliances were a bunch of B.S. It's almost been a year ago and still no rebates. Zero dollars. They basically lie to get consumers to purchase the products.
I've had a problem claiming a Whirlpool dishwasher rebate for a dishwasher purchased from homeverything.com. The industry organization the rebates were run through bounced mine back, saying it had not been paid for. They wanted an invoice marked "paid in full", even though the machine was paid for with a credit card, had been delivered and installed. They didn't respond to an email sent to them at rebates.info@necoalliance.com.
Had to get a different invoice from the online seller, re-send it by US Mail to NECO Alliance, and have been waiting for three weeks with no response.
faulty refrigerator
This is in regard to problem facing by us for the last one week. I had purchased a Whirlpool Refrigerator (Model No. 9126 – 180 Ltr. Premier Steel, Sr. No. INC071705607) from a Whirlpool dealer - “Razzle Dazzle”, Vigyan Vihar, Delhi on 09.05.2007 vide bill no. R-560.
On 3rd July night when I opened the refrigerator I was shocked that the whole door came out. This is really shocking and was beyond my expectation. After all that this was not the end of my problem. I logged a call in whirlpool service center on 04th July 2004; call id no. is GB/C/0507/13427. Customer Care Executive told me that engineer will visit your place before evening but till late evening nobody turned up. I again called up Customer Care on 05th July morning and I was told that engineer will come in the first half but nobody came. On same day engineer from Whirlpool (Mr. Ravi Sharma – [protected]) visited our place around 16:00 hrs. and after doing his investigation he told us that he will try from his end to replace the door otherwise they will repair it. I don’t understand on what basis he can give such type of remark. I had hardly used this refrigerator and this is complete manufacturing fault. Then I talked to Mr. Narendra Singh, Superior of Mr. Ravi Sharma expecting that I will get some positive reply but he was quite rude to me rather than solving customer complaint he straight away told me that he cannot do anything. Then I took the mobile number of one Mr. S. K. Singh, may be superior of Mr. Narendra Singh. Mr. Singh also told me that they will not do replacement but can replace the door. I told him that I am not at all interested in door replacement as it is a manufacturing fault and although it is under warranty and time period we used this refrigerator is hardly two months. After seeing the engineer report, Mr. Singh has given me assurance that he will replace the refrigerator positively by Monday (i.e. 09.07.07).
But when on Monday I called up in the service center they straight away told me that whole process will take 10-15 days time. I requested them to do it on priority and try to understand our problem but I think people at Whirlpool are not interested in solving customer query and forcing me to go to consumer court and take this matter to Media.
In spite of several telephone calls made by me, I never received a single call from Whirlpool. Why?
Sanjay Gupta
Mob: [protected]
Mail me at: [protected]@hcl.in or [protected]@yahoo.com
Yes me too. They suck when it comes to there product. They think you have to keep it and eat it. I'm seeing a lawyer they have been very unfair. I will never do whirlpool again junk they pay repair man all day long. Keeping them busy soon enough they will go out.
This is in regard to problem facing by us for the last 2 years. I had purchased a Whirlpool Refrigerator (Serial No. 1NM0320044346336 – 230 Ltr. from a Whirlpool dealer - “though CSD Canteen B.L. SINDOL”, Mohan Market, Bidar. (Karnataka State), on 03.07.2003. of Rs. 11,730/-
The inside the Fiber body has cracked I have paid the extra money initially to extend the Guarantee up to 2-7-2010 I logged a call in whirlpool service center from last two year the dealer wants extra money from my side 4800/- extra what about the Guarantee & Warranty. What should I do ? Executive told me that engineer will visit your place before evening but till last two nobody turned up.
In spite of several telephone calls made by me, I never received a single call from Whirlpool. Why?
non replacement of defective refrigerator
My complaint number 3982/ pers/ 07 dated 08 April 2007 addressed to CSD area Depot meerut.
with copy to Whirlpool india ltd corporate office.
The defective whirlpool fridge 310 L ( Flexigerator R 32 model no: 8511, ser no: 060302, supplied by Kandioners sales pvt ltd, begum bridge meerut., was installed in my house on 14/02/07. though the CSD supply order was for the maxigerator model. The fridge was not replaced despite my best efforts through manager CSD area depot meerut and the top whirlpool officials in ghaziabad and delhi. I was forced to return the above fridge to the supplier later and purchase fridge of another company.
This tragic experience was least expected from this company.
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