DON'T expect customer service from these people. I called them for help when my Flex Brew wouldn't stop scrolling "Clean". After waiting over an hour, twice, on the phone, I sent an email. They insisted I turn the unit over, even though I'm disabled, and get a number from the bottom. That broke the single-serve lid. Then they told me to cut the cord, take a picture, send that to them, pay the shipping (in advance) and they would send another unit. When I said that they should pay the shipping, that it was a faulty unit, they said no. When I asked that they just replace the lid, they said they can't. They don't answer the phone, they don't provide ANY customer service, and they don't care. This is an international company that won't pay the shipping when their product is faulty. Buy from another manufacturer.
I read all the social media on this company. Apparently, they don't answer the phone for ANYONE. People left their numbers for a callback and never got one. Some even paid the ridiculous shipping charge, and then NEVER RECEIVED THE REPLACEMENT UNIT! Is there ANY customer service from this company?