The complaint has been investigated and
resolved to the customer's satisfactionResolved Whirlpool.com — bad experience, poor quality products!
resolved to the customer's satisfaction
Furthest below is my note to Whirlpool, directly below is the response from Whirlpool. Note the multiple grammar and spelling errors in their note.
Dear P--- M----:
Thank you for visiting the Whirlpool website, we appreciate hearing from you.
We are sorry that you did not receive a response to your previous email regarding your Whirlpool dishwasher. We have reviewed your file to determine why you have not received a response. Our records indicate that a email was sent to you however, it was returned to us as a delivery failure. One our representative then tried to contact you via phone and was unable to reach you, as the phone just range and range without the option to leave a voicemail.
We are truly sorry that you are still experiencing a problem with your Whirlpool dishwasher, as we know how disappointing it is whenever any manufactured item requires servicing and even more frustrating when there are multiple problems, which create further inconvenience and expense.
Although we continually strive to use the best components available in all our appliances, any electrical/mechanical component can deteriorate or malfunction, and it is impossible to predict just when this might occur. To protect our consumers against the possibility of a defect in materials and/or workmanship at the time of manufacture, we provide a warranty with our product's that states that we will repair or replace any part that proves to be defective within a specified period of time.
It has been our experience that manufacturing defects will appear and should be reported well within warranty, at which time repairs are made at no cost to our customers. Unfortunately, we cannot guarantee that an appliance will not require some service or component replacement throughout the life of the product. We do understand and appreciate your feelings concerning the problems you encountered and we regret in this instance, we are unable to offer any assistance with your concern.
We do apologize for any inconvenience this may have caused you.
Thank you for giving Whirlpool the opportunity to assist you. For future needs please visit our website at http://www.whirlpool.com. Whirlpool offers several online customer service resources 24 hours a day 7 days a week. These resources include the ability to retrieve product literature, installation literature, and local authorized service companies. You may also schedule your own service call, purchase products and accessories, and register your Whirlpool appliances.
Whirlpool Customer Loyalty Specialist
If replying, please leave this message intact as it will help us to respond faster.
Sent: 1/21/2007 05:20:42 PM
To: whirlpool_customerexperience AT whirlpool.com
Subject: Whirlpool.com Email Us Form Submission
form: Whirlpool Experience
subject: Continued issues with my dishwasher - please respond quickly
body: It's been a week since I submitted a question with no response I am sending this again:
I have just spent another $250 on a repair call for my Whirlpool dishwasher (model GU2400XTPB1, S/N FR5116732) added to the $575 I'd previously spent on this appliance that we purchased less than two years ago. To date we've had the "thermomister" replaced twice and the "thermofuse" fixed twice. There were also multiple problems with the heating coil and control board. Today's problem was related to the poor design of the microswitches that, apparently, need to be engaged precisely when the door is closed or the unit "fails." So I just paid $250 to learn how to close my door.
I am unhappy with the quality of your product and I would like Whirlpool to recognize the frustration and financial burden that we've endured by choosing your brand over your competitors. Please let me know how Whirlpool can compensate me for this aggravation. At the least I would expect a free multiple year service offer that includes parts and labor. What I'd really like is a rebate for all the labor and parts charges. I understand that electronic appliances sometimes fail but this has been unacceptable. As such, I will no longer accept this chronic problem and will aggressively pursue a resolution via a more public forum unless Whirlpool demonstrates a willingness to recognize and remedy the bad experience of this customer.
regarding: Owner Support
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