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Out of product / no refund
I made an order for a chicken salad I get to the window and they don't have any of the dressings which I should have been told at the speaker. Then they swipe my card before telling me that and when I say never mind on the salad they tell me I'll need to come back for my refund!? What the hell I have to come back on another day because you don't have the...
Read full review of WhataburgerPoor quality hamburger
The reason for this post is to complain about a poor hamburger. The important issue is that Whataburger never responded to 2 written complaints that I submitted. All that I asked for was a monetary refund because of a poor quality hamburger. I did not have the time to wait for another hamburger, and I didn't want to return for a replacement hamburger. Not...
Read full review of WhataburgerGot sick over food
My family and I decided to go get some of your food tonight and 3/4 of us had burgers and got extremely sick tonight. We are ill and constant running to the bathroom because of your burgers. We know it is not any of the toppings on the burger because I got mine plain and we know it is not the fries because the person that did not get sick had fries as well. We are just absolutely miserable and we dont think that we will be visiting your food chain anymore because we are really sick.
service
I went today April 13 at around 2:30-3:00 ish to order through Whataburger Marshall Tx drive thru and I had to wait about 25-30 Mins to get my food this is awful supposed to be a fast food restaurant I was getting irritated for them taking along time also having to wait there long made my newborn irrated and started crying was unable to attend him due to...
Read full review of WhataburgerProduct/service
Upon taking my Lunch break at 3am I desoto order a meal from Whataburger. My drive thru time was long and my food wasn't made to my Ordering standards. Food wasn't hot and it didn't have the sauce on it that comes with it. I asked to order a side cup of jalapeno and they gave me 4 individual slices. I called back to store and I wasn't even apologized to nor...
Whataburger
1. The food was DISGRACEFUL.
2. Why pay 32 cents for ketchup and barbecue sauce when you have already paid for the meal? That should be included in the costs like at every fast food place.
I am never go to Whataburger again. I am much better off going to Chick-fil-a. Not only is the food cheaper and much more edible, The sauce is complementary also.
customer service
I placed an online order at 4:18 2 #1's. Pickup time set for 4:35-4:40. I arrive at 4:43 and tell them my name and that I had an order online. There are a couple of cars in front of me and by the time I get to the pickup window it is 4:51. She hands me my drinks and says "I need you to pull up". I told her I placed my order online over 30 minutes ago, and...
Read full review of WhataburgerGrilled mutton burger
Hi, I had a grilled mutton burger in this branch. The food was stale and when I raised a complaint. The guy naming Sandeep Srivastav said the food is good to eat though the other guy working with him stated the burger was not in a state to eat as the mutton was not grilled and it was smelling bad. I raised a complaint to branch owner Mr Sandeep ji. And that...
payment not received, wrongful termination
My name is Samantha Esperanza and I was currently an employee of Whataburger my employee ID is 994977, My first complaint would be that i was charged for a pair of shoes for crews that were on my pay statement and the price was $106.05 i had sent the shoes back because they were a wrong fit, i wanted a diffrent size, then i was told the shoes were on the...
Read full review of Whataburgerservice and order
I visited the Bellmead TX Whataburger last night 1/5/2020 about 6:20 PM in the drive thru. Store 538. Order 588534. I come thru the drive through and asked to wait to take order which was fine as there were no other vehicles at the speaker. I waited then a vehicle pulls up at the outer lane and they took the order and I'm like what the heck. Then another...
Read full review of Whataburgeremployee taking orders in the front
This female employee was checking a man in front on me . When she finish she ask the guy behind me may i help you sir. I am about 6 foot tall and big i know she saw me. When i ask her how about me she just laugh and did not say nothing. She look at me like if she hate mexicans. She don't need to be there if hates. Me and my family left my kids were asking...
Read full review of Whataburgerfood
I absolutely love Whataburger. I reccomment them every where i go. I went through the drive through on Sunday, December 29, 2019. It was approximately 3pm. The wait was a little long but i did not mind because as i stated above I love Whataburger. The people look you in the eye when talking to you and they are always pleasent. When I received my food on...
Read full review of Whataburgercustomer service
I have coupons received from work for Whataburger. The one I used today was for a ""free" whataburger with purchase of a #1 . We paced the order along with a Jr. burger and 2 drinks. When we arrive home we only have the # 1 and Jr. Burger. I contacted the establishment and I am told by the manager that the next time I am there they will honor the...
Read full review of Whataburger and 2 commentsservice
Order 548198 on 12/22/19 - The employees at this location are ghetto and have no home training. I came through the drive through t o buy a $25 gift card, I was told to pull around (which I waited 10 minutes to do). When I approached the window, the girl had no idea how to sell a gift card, nor did 2 of her co-workers. They were complaining and talking...
received wrong food
Store #144 - Order Number 378330, 12/17/2019 at 1:12:21PM I ordered at the drive-up window and the cashier clearly read my order back to me: It was: (1) Grilled Chicken Sandwich, Dry, Lettuce and Tomatoes only, small fry and a cup of water. I received: (1) Fried Fish Sandwich WITH Mayo and Tomatoes Only, small dried out fries and a cup of water. What...
Read full review of Whataburgerservice
over heard manager talking negatively in front of customers cursing and slamming things her name is brandy i heard them say no one reacted tonight the same person was talking negatively about an employee with people in the store this manager has anger issues i will not be going back there someone will get hurt if she is there. Employees are treated very disrespectful sand as a customer i dont like it
Read full review of Whataburgercustomer care
Tuesday, December 10, 2019 it was 1:00 a.m. when I arrived at the window for my order a young lady told me the order and I had agreed to it (knowing I wasn't listening to the order). After cashing me out I read the recipe just then realizing I said yes to the wrong order. I ask the cashier if she can do a refund she calls her manager and we hear the manger...
Read full review of Whataburgerfood
I an submitting this information because on Saturday 11/23 I had a terrible experience at this Whataburger the drive thru line was extremely long and I sat in it for at least 30 minutes once I got to the microphone to tell my order the lady keep saying she couldn't here me but I guess she had her hand on the wrong button because I could hear her saying how...
Read full review of Whataburgerservice
We have complained numerous times about how slow and terrible the service is here.
Haven't been in a while. Tried it again tonight.
Video of the drive thru experience. Always always always 20-30 min wait to get to the window...
Always always always wrong order... What will it take to have somebody in corporate office of whataburger to understand how slow the waxahachie whataburger is in texas.
Order again was wrong
I ordered a number 11 on tx toasted add cheese no lettuce with onions rings with a root beer soda
I pulled up to the drive-through to order my food the timing was about 10 I politely said in my car waiting for them to take my order it's at the lady like almost 5 to 10 minutes to take my order I politely said excuse me hello I'm ready to order no one else for me I said again hello the lady said welcome to Whataburger how may I help you I said I'm so glad...
Read full review of WhataburgerAbout Whataburger
One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.
In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.
Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.
Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
Whataburger Customer Reviews Overview
One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.
Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.
Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.
Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.
Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:
1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.
Overview of Whataburger complaint handling
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Whataburger contacts
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Whataburger phone numbers+1 (210) 496-4000+1 (210) 496-4000Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click up if you have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone numberSan Antonio+1 (972) 756-0096+1 (972) 756-0096Click up if you have successfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (972) 756-0096 phone number Click up if you have UNsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone numberIrving+1 (800) 628-7437+1 (800) 628-7437Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click up if you have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone numberCustomer Care+1 (210) 476-6000+1 (210) 476-6000Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click up if you have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone numberHome Office
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Whataburger emailscustomerrelations@wbhq.com100%Confidence score: 100%Support
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Whataburger address300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
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Whataburger social media
Most discussed Whataburger complaints
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