Order incorrect
The last two times I have been to the Brenham Texas location I have had my orders messed up. We ordered doubles got singles no cheese and didn't give us our fries. We had missing items and cheese left off both trips
Desired outcome: Just make note with location to improve service
Poor and rude customer service
I am a loyal customer of WhataBurger for many years. I visited the location-841, at 1208 S. loop 288 about 6:27 p.m 1-12-21. I ordered a number (1) with onion rings. I waited patiently for my order at a table, there was a black male employee standing by the drinks without a mask covering his face. One of the workers accidentally gave him my order. While not wearing a mask he look in my bag talking over my food. He told his co-workers that it was not his order but, probably my order.
I noticed that they then brought me that same food to my table. I told the servant that the employee was not wearing his mask. I then asked to speak with the manager, she said I am the manager. I began to explain to her my concerns of my food having possible exposure from the employee breathing and talking over the food that they brought to me.
I asked could they remake my order and she became agitated. I calmly stressed to her that I do not take the corona virus lightly and have underlying health issues. The manager rudely out-busted telling me to calm down as if to tell me to shut up. Dissatisfied and not feeling safe I asked for a refund, I mention to the manager that he should be wearing a mask and he was not. She began to attack me telling me to calm down, then the male employee began to join in attacking me trying to make excuses why he was not wearing his mask. While he was engaging me another female worker rudely cutting me off telling me to calm down not letting me express my concerns about that type of customer service and health concerns.
All of a sudden she became angry and I she asked the female worker to call the police. I sat down waiting for my refund and she took her time. She rudely told me to leave before receiving my refund. I told her that I heard her tell the female worker to call the police and that I was waiting to talk to the police also.
The police arrived and walked in and talked with her. I was patiently waiting at the table to speak with the officers. I explained the incident to the officers, the officers explained to me that this was a private business and that they can tell me not to come back. I explained to the officer that I understood, but I was just waiting on my refund. The officers then wrote me a notice of Criminal trespass and never return to that what-a-burger. I am a black professional 60 year old man that handled the situation with respect. If you pull the video you will see and verify all of my actions. I was totally disrespected, intimidated and treated as though I had not just spent my money and total disregard for customer service. The manager called the police putting my life in danger and I feared for my life.
Mr. Kenneth Lyons
[protected]
Desired outcome: Removal of notice of criminal trespass warning. Something done about this bad business.
Stores in north and northwest Houston Texas
First of all no need to make a complaint to whataburger because there is no follow up. I made some serious complaints but whataburger don't own these so who cares. I couldn't believe this. I called the complaint line, talked to a lady she took my information, no call back nothing so the best thing eat somewhere else. I have 2 100 dollar gift card will you...
Read full review of WhataburgerService
I was at the Whataburger # 489 /4010 Jewella Ave. and Greenwood Rd. in Shreveport, LA 71109 on 12/22/2020 at or 11:09 pm. I was two cars away from the speaker and it took from 11:09 pm until 11:48 pm to move 10 feet. Now you tell me that's not slow as well as bad service. Hold on a minute because that was just getting to place the order, now come another 7...
Read full review of WhataburgerPoor customer & cheating
On the morning of Dec 5th, I went thru Whataburger drive-thru and ordered a biscuit & gravy and a small coke. The cashier charged me $4.81. I gave him $10.01 to cut down on the pennies in my cup holder. He gave me back $5.19. As I was looking crazy at the change in my hand the cashier asked me what was wrong. I asked him if I gave him $10.01 and he said ye...
Read full review of WhataburgerMenu
I never complain or write reviews but come on y'all BRING BACK THE MONTEREY MELT!
Love a True Texan.
Employee begging for money to eat
This is at location number 1042 at 4888 E 21 street in Tulsa Oklahoma several occasions an employee has begged money from coworkers to eat I don't believe this to be appropriate behavior in any place of businesses and I find it offensive to hear her just learned her name is Sandra works am shift breakfast and lunch an older grey haired lady.
Read full review of WhataburgerServices are not available for walk up disabled people. Highly discrimination
I visited Whataburger in Copperas Cove Texas several times before the pandemic. After the pandemic I visited Whataburger in Copperas Cove one time. At that time the employees wouldn't even open the windows. They yelled no walk ups. Here tonight I visited Whataburger again at about 0100 am. Whataburger is not in the business to provide walk ups for hungry...
Read full review of WhataburgerCustomer service and nasty personel spitting in food.
There has been rumors that the employees at the Timpson Texas store have been spitting in peoples food of a certain race. Several people say they order a drink, when the drove to window, employee stated, I thought u were a male, then remade the drink. Seems odd to change the drink due to sex of an individual. Workers there also are claiming cooks and...
Read full review of WhataburgerOut of product / no refund
I made an order for a chicken salad I get to the window and they don't have any of the dressings which I should have been told at the speaker. Then they swipe my card before telling me that and when I say never mind on the salad they tell me I'll need to come back for my refund!? What the hell I have to come back on another day because you don't have the...
Read full review of WhataburgerPoor quality hamburger
The reason for this post is to complain about a poor hamburger. The important issue is that Whataburger never responded to 2 written complaints that I submitted. All that I asked for was a monetary refund because of a poor quality hamburger. I did not have the time to wait for another hamburger, and I didn't want to return for a replacement hamburger. Not...
Read full review of WhataburgerGot sick over food
My family and I decided to go get some of your food tonight and 3/4 of us had burgers and got extremely sick tonight. We are ill and constant running to the bathroom because of your burgers. We know it is not any of the toppings on the burger because I got mine plain and we know it is not the fries because the person that did not get sick had fries as well. We are just absolutely miserable and we dont think that we will be visiting your food chain anymore because we are really sick.
service
I went today April 13 at around 2:30-3:00 ish to order through Whataburger Marshall Tx drive thru and I had to wait about 25-30 Mins to get my food this is awful supposed to be a fast food restaurant I was getting irritated for them taking along time also having to wait there long made my newborn irrated and started crying was unable to attend him due to...
Read full review of WhataburgerProduct/service
Upon taking my Lunch break at 3am I desoto order a meal from Whataburger. My drive thru time was long and my food wasn't made to my Ordering standards. Food wasn't hot and it didn't have the sauce on it that comes with it. I asked to order a side cup of jalapeno and they gave me 4 individual slices. I called back to store and I wasn't even apologized to nor...
Whataburger
1. The food was DISGRACEFUL.
2. Why pay 32 cents for ketchup and barbecue sauce when you have already paid for the meal? That should be included in the costs like at every fast food place.
I am never go to Whataburger again. I am much better off going to Chick-fil-a. Not only is the food cheaper and much more edible, The sauce is complementary also.
customer service
I placed an online order at 4:18 2 #1's. Pickup time set for 4:35-4:40. I arrive at 4:43 and tell them my name and that I had an order online. There are a couple of cars in front of me and by the time I get to the pickup window it is 4:51. She hands me my drinks and says "I need you to pull up". I told her I placed my order online over 30 minutes ago, and...
Read full review of WhataburgerGrilled mutton burger
Hi, I had a grilled mutton burger in this branch. The food was stale and when I raised a complaint. The guy naming Sandeep Srivastav said the food is good to eat though the other guy working with him stated the burger was not in a state to eat as the mutton was not grilled and it was smelling bad. I raised a complaint to branch owner Mr Sandeep ji. And that guy started mis-behaving and said whatever you want to do, you can go ahead and do.
Serving unhygienic and stale food at one of your branch.
One more thing Mr Sandeep tried not to give the bill to the customer at the time of order and payment. Bill was given to me later when I raised the complaint.
payment not received, wrongful termination
My name is Samantha Esperanza and I was currently an employee of Whataburger my employee ID is 994977, My first complaint would be that i was charged for a pair of shoes for crews that were on my pay statement and the price was $106.05 i had sent the shoes back because they were a wrong fit, i wanted a diffrent size, then i was told the shoes were on the...
Read full review of Whataburgerservice and order
I visited the Bellmead TX Whataburger last night 1/5/2020 about 6:20 PM in the drive thru. Store 538. Order 588534. I come thru the drive through and asked to wait to take order which was fine as there were no other vehicles at the speaker. I waited then a vehicle pulls up at the outer lane and they took the order and I'm like what the heck. Then another...
Read full review of Whataburgeremployee taking orders in the front
This female employee was checking a man in front on me . When she finish she ask the guy behind me may i help you sir. I am about 6 foot tall and big i know she saw me. When i ask her how about me she just laugh and did not say nothing. She look at me like if she hate mexicans. She don't need to be there if hates. Me and my family left my kids were asking...
Read full review of Whataburger
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