Whataburger
reviews and complaints

I buy at least two wacky pack grill cheese every single day and have for many years. I have two children with autism and that is their staple diet. I'm not one to complain, but multiple times my children (range from 7 to 12) have received white, soggy, wet bread that clearly has not been cooked. The bread has not even been toasted. Absolutely disgusting. Look up my name and all my transactions - I have spent thousand of dollars with your company. My children deserve decent food.
The service at most of the sonics i've been to is horrible to say the least. And for goodness sake, change your grease. Everything, including your beverages taste like grease. Whataburger makes an outstanding grill cheese and less expensive. I would be glad to frequent them more than I do. (they are 20 miles from my home or I would)
The sonic in oologah, oklahoma allows shirtless, shoeless and sleeveless hairy armpit men and women to walk right into the area where food is prepared. Putrid!
I don't care if someone works there or not. You represent the company on and off the clock. Not to mention, i'm sure there is a health code violation somewhere in that scenario. Absolutely trashy!
Do something about it. I'd rather drive an hour one way somewhere else than to give this establishment anymore of my business.

Unbelievably slow service made me pull to the outside lane where I sat and sat and sat until they came out caring several orders for the people behind me and then dropped mine off my order number was 558271
Usually the food and the service is good there however this morning was extremely terrible delayed me very much and where I had to be the girl didn't seem to care at all just dropped it off and ran away and I told her what took so long I watch people go go go go they kept driving through paying and leaving while I sat and I sat and I sat and I thought hey this is it right so I'm gonna go ahead and make a complaint so that you're aware of it they weren't that busy but the problem is people are getting served behind me all I got was a glass of water and a breakfast on a bun that doesn't take that long to sit there and sit there and sit there the way I had to I guess mine was such a small purchase at the little customer doesn't matter shame on them that you are now well after looking at this issue that I need to include more words to wear this will actually be looked at in observed normally I get good service today but today was terrible terrible terrible terrible I had to sit sit wait the girl came out took my money right away but didn't do anything I didn't see her for a while traffic it coming through people were paying moving on paying moving out and I was sitting in the outside lane sitting and sitting in sitting and finally she did come out but you carried a bunch of other orders with her as if she wasn't gonna make a special trip out bring mine just let me sit and waste my time until it was convenient for her to bring other orders and she dropped them off and then I told her she was in this year to take a long time and she's yelling at whatever and Trica didn't even care I think that was pretty pitiful for that

Friday 9/27/2019, order # 559503.
I ordered 2 meals, a # 2, and a # 13, both with Diet Coke as drinks.
Upon returning home, we discovered we were served 1 - Regular Coke, and 1- Regular Dr Pepper. We are both diabetics, therefore should not drink full sugared beverages.

This isn't the first time for errors at this particular location.
I feel like my entire purchase should be refunded.

Russell Brons
[protected].

Thank you

My 16 year old son Adrian Melendez started his first job at Whataburger in Copperas Cove in July a few weeks of being there he contracted Hand Foot and Mouth disease.
Asdrian was instructed to clean the fryer, the store has 1 pair of heavy duty black gloves used for cleaning the entire staff uses the same gloves. Adrian said the gloves were sticky and wet.
This happened on a Wednesday. Adrian woke me from my sleep at 330 am Thursday complaining of his throat and hands as well as his feet hurting. I looked at his hands and they were covered in red bumps. I took him to the ER and after examining him the Doctor said he had Hand Mouth Disease. He had red bumps and swelling in his throat feet and hands.
Adrian explained to the doctor that the itching started a couple of hours after using the gloves.
The Doctor couldn't give him any medicine to cure it I was told it had to run it's course.
Adrian was in constant pain for 2 full weeks the swelling in his hand and feet was painful and he could barely walk.
To make matters worse my son Jose Melendez contracted it. Jose was sent home from his job at the bank. His throat was hurting and he was not feeling well, later that night he had the red bumps on his hand and feet as well.
Adrian's called his job and spoke with his supervisor explains what had happen to him and he was told by here that he was not telling the truth and she needed a doctors note and that only children get that disease
I called the Copperas Cove Health Department to report the disease. They sent someone out to the cove location to address the issue. Soon after Adrain received a workers comp claim form in the mail. Workers Comp can't begin to take care of Adrian and Jose's pain
I am taking this higher, I will be contacting an attorney. That location is filthy and unsanitary and ran by unskilled people. Who provides one pair of heavy duty gloves for a staff of over 35. Unexceptionable!

Montrease Melendez
2505 Freedom Lane
Copperas Cove Tx 76522
[protected]

Ordered a #1 with cheese, mayo & mustard, no tomatoes and no pickles. Received exactly that but without the cheese that I paid for. Walked to the counter, employee finally noticed me and says what's up? I said could I get some cheese please? He said yeah. Walks to the back and never see him again. 3 to 5 minutes later, a lady coming back from break I guess says can I help you? I said yes I asked a guy for some cheese, but I'm still waiting. She says well I can grab it? I said at this point can you just make me another one? My burger is cold and the cheese won't even melt to it. She said If you want to just give it to me, I can stick it in the microwave with the cheese. Still being very nice... I said can you just please make me another one. She goes to the back and the other employees are like why what's wrong with it. Comes back out and said here ya go. I unwrap it and there's globs of mayo, the bun and patty are flatter than a pancake/ crepe. Thanks I greatly appreciate your rude attitude and terrible customer service.

Order#252794 Aug. 29 @ 8PM

I want a Mushroom Swiss burger that looks like your advertisement picture not the one they actually serve. False advertising poor food quality. I'm very dissatisfied with what I received it's dry cold and the weird thing is that the Whataburger I got it from was super busy at the time you think it would have been hot and fresh. It looks like someone stepped on it before they served it to me. I've ordered these before and the other ones haven't looked much better so quit advertising the nice looking hamburger when that's not what y'all serve.

8/14/19 Order #578193 at 12:25 am in Cleburne Tx. The cashier was very pleasant and we got everything we ordered. However, after taking our food home, I find a strand of hair in the middle of my Patty Melt! Disgusting! I understand that we are all human and things like this happen but felt the need to let you know.

Thank you for your time.

Sincerely,

Jennifer Campbell
[protected]@jenncsmpbell.net
1232 CR 429
Cleburne TX 76031