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CB Fast Food Chains Wendy’s Complaints #662-681
Wendy’s

Wendy’s review: Drive thru single burger

M
Author of the review
5:10 pm UTC

We went to the Cheyenne, Las Vegas location.
I ordered a single burger and a baconator. Requested single burger with ketchup, no sauce. The burger had sauce and no pickles or onion. The baconator was old, both were cold.
Contacted manager Arisa. She offered a free meal next time we went to that location.
3/12/21 - Today we ordered the same meal. I specifically requested to have ketchup instead of sauce. Again, the meal was wrong. They forgot to add ketchup on my burger. It was dry and flavorless without ketchup.
I called the location 5 minutes after leaving and the girl was very rude telling me I requested no sauce or ketchup. This is false.
I regret returning to Wendy's since they are inefficient and lack customer service skills. The employees at this location are damaging Wendy's reputation.

Desired outcome: Free meal for two including french fries and coke.

Keywords:
baconator burger ketchup location manager meal onion pickles sauce
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Wendy’s is ranked 8 among 57 companies in the Fast Food Chains category
#06 Chick-fil-A Chick-fil-A #07 Pizza Hut Pizza Hut #08 Wendy’s Wendy’s #09 Panera Bread Panera Bread #10 Chili's Grill & Bar Chili's Grill & Bar

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