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CB Fast Food Chains Wendy’s Complaints #742-761
Wendy’s

Wendy’s review: customer service

K
Author of the review
3:02 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I went to the drive through Aug 31st 2019 around 11pm or so. I had ordered 3 Jr. Bacon cheeseburgers off The value menu. The total on the screen and the lady who took the order said it was $7 something when we pulled up to the window the lady tried to say it was $10 something total when the Jr. Bacon cheeseburgers are only $2 something a piece off the value menu when we asked why so much and how that was, she got rude and snooby with us looking at us as if we were dumb & waiting for us to pay. We told her "There is no way nevermind we don't want it." She continued to be rude and wanted us to pay we told her again "that's to much for 3 JR bacon cheese burgers that were on the value menu." Then We took off. I do not like how I was helped or how my order had been taken yesterday. I do believe and would like if someone fixed this issue and change how employees speak to customers. Please and thank you

Keywords:
10 11pm 7 aug 31st 2019 customers drive through dumb employees helped issue jr. bacon cheeseburgers lady menu order ordered pay rude screen snooby speak taken total value menu want window
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  1. Wendy’s Contacts

  2. Wendy’s phone numbers
    +1 (888) 624-8140
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    Customer Care
    +1 (614) 764-8478
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    +1 (614) 764-3044
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    +1 (614) 764-3368
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    Media Contact
    +1 (614) 764-3300
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    +1 (614) 764-3327
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    Animal Control
    +1 (614) 764-3311
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    Vice President Investor Relations
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  3. Wendy’s emails
  4. Wendy’s address
    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
  5. Wendy’s social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 25, 2026
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Wendy’s Category
Wendy’s is ranked 8 among 57 companies in the Fast Food Chains category
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