CB Fast Food Chains Wendy’s Complaints #622-641

Wendy’s review: Coupon not discounted correctly; was cheated out of money.

Rosalynn Williams of Lawrenceville, US

Jun 24, 2021 7:31 pm UTC

I was just at Wendy's ordering from the drive-thru. I had a coupon for a free lemonade with any purchase and a coupon for $1.99 for a kids meal. The lemonade was taken off correctly but the kids meal was not. I've attached a photo of the receipt. The restaurant and drive-thru was crowded so I tried calling the restaurant. No one answered the phone so that is the reason for this written complaint.

It's not about the few cents I was cheated out of but the cashiers lack or intelligence to know that the calculation was not correct.

Therefore I am requesting a credit for the changes owed or whatever compensation you'll provide. This particular restaurant has a reputation for issues such as this from what I'm told.

Thank you for your anticipated attention to this issue, which may seem small but can be huge when done to multiple customers.

Thanks again.

Desired outcome: Desired outcome - correct change given or whatever compensation Wendyâ€™s feel is appropriate; AND to notify management of this particular issue and consult with the staff so this does not happen to any future customers.

Wendy’s - Coupon not discounted correctly; was cheated out of money. - Photo 1

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Keywords:

complaint coupon drive-thru kids meal lemonade phone purchase receipt restaurant

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+1 (888) 624-8140

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+1 (614) 764-8478

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+1 (614) 764-3300

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customercare@wendys.com

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1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

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