CB Fast Food Chains Wendy’s Complaints #262-281

Wendy’s review: Bourbon bacon hamburger

Philip1948 of Jacksonville, US

Dec 15, 2022 3:01 pm UTC

Verified customer

I arrived at store 1776 - Jacksonville, Florida and went through the drive through on 12/15/22 at 1:25pm. I placed my order. After receiving the order I drove to an area to eat my food. As I was eating the hamburger I chomped on something hard. I took this thing out of my mouth and found that it was a piece of plastic. The manager on duty. who I went back to see, looked at it from afar and said it looked like the end piece that is used to seal hamburger buns. Had I swallowed this piece it would have turned out to be an extremely serious situation. The manager was not helpful other than to offer that they make me a new burger. Not even an I am sorry at all. I filled a complaint with Wende's and am waiting for a response from someone. If they don't respond within 24 hour's I will take the next step for a resolution.

Desired outcome: Investigate this issue and provide a resolution that is acceptable to me.

Wendy’s - Bourbon bacon hamburger - Photo 1

Wendy’s - Bourbon bacon hamburger - Photo 2

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Keywords:

complaint drive through florida food hamburger jacksonville manager order plastic store

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+1 (888) 624-8140

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Customer Care

+1 (614) 764-8478

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Media Contact

+1 (614) 764-3300

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+1 (614) 764-3327

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+1 (614) 764-3311

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customercare@wendys.com

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crista.miller@wendys.com

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Wendy’s address

1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

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