Walmart
Reviews and Complaints

August 27 2022 about 3pm CST I purchased a Soresto Flea collar for small dogs from Walmart, the same brand flea collar for large dogs was the same price ($63) except the small dog collars were locked while the large dog collars were not,, so I asked for assistance. I was treated like a criminal for wanting to buy the small dog Soresto collar, if I had a large dog I would have been treated like a customer. it was quite humiliating. After I got home I decided to see if the product was $63 every where else, came to find out that Soresto sells the small dog collars for $23 and the large collars for $33, so basically Walmart charged over a 200% mark up on the collars and because more people buy the small dog collars they charged the same price as the large collars eventhough it cost Walmart less and to add insult to injury they discriminate against the majority of customers who buy the small dog collars and treat them like criminals while in truth Walmart is the criminal in this scenario, price gouging and discriminating against customers both of which are criminal acts and illegal.

I was in Walmart yesterday to pay for my groceries I Ask Four Employees at the Checkout for help they say oh they can't help me and walked away and never came back I got their names Deb is one of them Nezar is another one and there is Marlana she's another one and there is one more Heather and then they tell me oh go to Customer service and I wait for 20 minutes no ones there I Want those employees Fired

Cheryl Smith

[protected]@gmail.com

On August 17, 2022, I sought to return the above referenced on-line purchase to the Walmart SuperCenter located on 6420 Petrie Way Road, Baltimore, Maryland 21237. A day earlier I completed an online Return Request and received a subsequent email acknowledgement from Walmart.com that included step by step instructions about the steps to be followed for an in-store return. With the due date stated for the return, the email continued in pertinent part: "Just follow these steps, and you'll be good to go. To return to store:

1. Gather your items. No box? We'll pack for you in-store.

2. Bring items to the Customer Service Desk.

3. Show return barcode

4. Complete return - you're all set!

Pursuant to the aforementioned instructions, I presented myself at the Customer Service Desk at the Walmart SuperCenter in Baltimore, 21237 with the item to be returned without a box-- it was discarded. But, no matter, as the email acknowledgement of return stated that if one had no box ("we'll") Walmart would pack the returned merchandise. Nevertheless, as I will detail, the Customer Service employees rejected the item, repeating again and again that the store does not accept returned items without a box. When I replied that this "policy" was contrary to the instructions given to me from Walmart, my assertions were summarily dismissed. Determining that I would or could not be listened to, I had no choice but to return to my vehicle with the item.

When I returned home, I contacted Walmart.com via the Chat and after a protracted time period, by telephone. The Customer Service representative who responded apologized for the treatment I received, inquired whether I spoke to a Manager to get resolution. I explained that I had not asked for a Manger as the manner in which my questions were answered caused personal embarrassment, so rather than to make a "scene" I retreated from the Customer Service Desk contemplating next steps, which led to my effort to get answers. Ultimately, the Customer Service Representative affirmed that the Walmart store should have accepted the item for return and advised that I go to another Walmart store to effectuate the return. She added that I should request to speak to a Manager (who generally wears a yellow vest) should the return be questioned or rejected by Customer Service Personnel.

This afternoon, I once again attempted to return the purchased item and initiate the refund process; this time I went to the Walmart at 1238 Putty Hill Avenue, Suite 5, Towson, Maryland 21286. When my turn came at the Customer Service desk and I presented the item for return. After scanning the barcode displayed on the screen of my mobile device, the young male employee told me that without a box he would not accept the item for return without a box. I replied that the instructions from Walmart stated otherwise and that his statement ran counter to the information I had received directly from corporate Walmart Customer Service. The employee rudely responded that he did not need to read the email and that despite his scan of the barcode to initiate the transaction, it was of no effect absent a box for the returned purchase. A nearby co-worker reiterated the store would not accept the return sans a box. I asked for the Store Manager, a request that was met with laughter and derision by the two young employees. Moments later, an individual came to the Customer Service Desk identifying herself as the Store Manager. She too stated that the store would not accept any item without a box and added that it did not matter what I had been told by corporate Walmart Customer Service, the store would not accept the item for return. I countered that I would call corporate Customer Service, to which she replied "go ahead and let me know what they say,"and walked away. She never returned. Shortly thereafter the male and female store employees with whom I had my initial interactions directed me to leave the Customer Service counter and then threatened to call the police.

I am outraged at my treatment by the employees of both Walmart centers. To date, my most recent merchandise purchases total over $1,400. The time that I have devoted to returning one purchase is absolutely ridiculous and totally unacceptable. Walmart''s in-store customer service is abysmal. Employees demonstrate a complete lack of professionalism or even common courtesy and deportment. Rest assured that I will never spend another dollar in your establishments and will advise others to strongly reconsider giving Walmart their business.

I bought a TV from you on line and it didn't work a I am having trouble returning it your people have been hanging up on me and not listing to me and treating me bad because I am black and old I feel terrible and I don't have a TV I would like to explain everything to you but when I call I don't get anybody maybe black lives matter can help me. My number is [protected] please call this has been going on for a month.

I bought one container in Windsor CT. ID # 7RGM4DSQ929 ST# 02282 OP# 006674 F#07 TR# 08626 and my son bought me two containers at Westfield ma. Walmart for me I do not have the store numbers it was throw away. Anyway we had 3-containers in all.

The potato's were very hard and and it had a very bad smell of old musty potato's I throw all 3 containers away.

To whom it may concern

I order pictures online and have them sent to the store and every time I go to pick them, they can't find them. This has happened several times to me. The gentlemen that works back there told me that they hold onto them for 30 days, but I go every week to get my groceries so when they call and text me, I know that they are they there and low and behold they can't find them and start to question me did they contact me I wouldn't go and ask for my pictures if they didn't contact me. The store is Walmart Supercenter #2340 890 E. main Street Ephrata. This is my Phone number [protected] and my email [protected]@aol.com Thank you Robin Hildabrant

I went to walmart in Quincy (301 Falls Blvd, Quincy MA [protected]/06/2022. I purchased many items, some of the items were 2 t-shirts, was charged for three, I purchased 3 pounds of cheese, it was not put with my bags. I called immediately from home when I saw that the cheese was missing and that I had been over charged. The girl who finally answered said she couldnt help me and hung up on me. I went to the store the following day and was told that security would review because too many people claim to not have their items. So I was made to feel like a liar and thief.

Today they finally called me back. They claim that the cheese was put in my cart and even though they see on tape that I only had two t-shirts they are refusing to do anything about it. Basically too bad for me, its my problem. The man in security was rude and when I was trying to explain, hung up on me and now wont answer. Its 12.98 for the cheese and 9.98 for the t-shirt. No, its not a lot of money. But the sheer rudeness and refusal to refund the over charged t-shirt and to either replace or refund the cheese? Unacceptable. The lack of professionalism and the sheer rudeness of these people? I cant fathom how they get away with the way they treat people. I know its not a lot of money, but, its money I dont have to spare. I cant believe their attitude.

I have recently been served a notice issuance order by Walmart in my locality that makes absolutely no sense. It contains false information about my character and untrue statements that would need supporting evidence to prove without question. This notice came out of the blue and unexpected. Fearful and anxious has been my emotional rollercoaster since. I have since disputed these false allegations with law enforcement. A personal and written statement on 8/11/2022 at the justice center in Ashtabula County Ohio was issued Pro Se. Walmart employees do not have the right to make up events and behavioral issues inside their stores without records, statements, certifiable dates and the requirements thereof. The right to refuse service does protect this company. But that rule can only apply with evidence they can present when it involves civil actions and the basic welfare of a human being. A person faces criminal charges if on their properties for doing what? Does this mean Walmarts worldwide can pick and choose who shops inside their stores at the discretion of employees who issue law enforcement statements without reasonable cause or support of their reasoning? Wow.

When pouring a bowl of bran that was properly sealed and never opened. I was enjoying my cereal . I tend to be able to pick out things that are not right or the same texture of my food from time to time. As I’m stirring around I notice a longer piece of something that kind of looked like a broken twig. I didn’t find it to peculiar based off the type of cereal sometimes I’ve found shredded straw or pieces to hard to consume but it was a bright brown color then I flipped it over with my spoon and it had feet. I’m not sure what type of bug but it was dead and hard you can clearly tell it had been packaged in there it was old.

store on highway 190, Eunice, La.70535.store #00773 They have about a dozen or so carts and only one or two work .they re blamming the breakage on people taking on the aspholt parkin lot, but strange the Super 1 store only a mile or so away has carts that go in and out continually, the only difference is that Super 1 the employees see them going out and go get them back into store and plug them in.I have not seen Super 1,ones broken. If they do they must have a repairmen come often to check them.. the walmart ones started breaking about a month ago and no repairs done. I go to other Wal marts in other towns and this the only one so worred about carts going outside,and going out to retreave the, and plug them in.

thank you for a chance to complain hopefully this matter can be fixed.

returned battery still under warranty. Would not continue to hold a charge. Was told we had to wait an hr and a half or longer for them to test the battery. Never have we had to do this. It is under warranty so they have always replaced the battery. we ask to speak to a manager. We waited and waited and then was told they sent for the asst. manger in automotive. The person we were having the issue with. His name was Matthew. We ask again for a higher up manager and was told none was available. Nothing was resolved. He gave us our battery back and said it was charged? We were there close to two hrs. This happened on August 12, 2022. The hrs were around 4:30 to 6:30. We are elderly and felt no one really cared about our warranty or the time we spent waiting . We have been doing business with this Walmart for many years and never have we been treated this way over a battery under warranty. Thank you for your concern in this matter. Mr and Mrs Fred Lacefield Guston, Ky. 40142

I have been a loyal Walmart home delivery customer for a long time without any issues. About 3 weeks ago I tried placing an order and at the end it would not give me date and times available, No matter which store in my area I used I would get the same message. I have made numerous calls and am told the same thing, there a problem with my account and it would take 48 hours to fix. Today it took 22 minutes and three calls to get no where. I am limited to go shopping as I care for my mom which has dementia. I have paid for my service for the year and depend on it. Can I please get a reply on my issue?

Raquel Molina

[protected]@gmail.com

[protected]

To: The Better Business Bureau

From: Mary LaRocque

Re: Complaint - Walmart Visa Gift Card not functional card

Resolution: Want $25.00 or a new working Visa

To Whom this may concern: I purchased a Walmart Visa Debit Gift card from my local Walmart store in Lake Zurich, Illinois. On the card it says valid through 05/20. On the back of the card it states clearly, “Funds Do Not Expire.” I have gone into the local Walmart store where I purchased the gift card and was told “it did not work”. When I asked how much funds were on the card they were unable to access the card. I was told their system simply did not recognize the card. They directed me to the web site, WalmartGift.com (the same web site listed on the back of the card) to check the balance. When I entered the card number into the web site I was directed to a “404 page not found” error message. I called the number listed on the back of the card, [protected] and was told I needed to go back to the same web site and register the card first before the amount would come up. When I did that I got the same message. I went back to the store today 8/8/22 where I purchased the card and they told me they could not help me.

Can you please assist me in getting my $25.00 back or a new Walmart gift card? Below are pictures of the front and back of both the card and the package as proof of the card.

Thank you for your attention to this matter.

Mary LaRocque

[protected]

I was a member of Sam's for 30 years and have been shopping at Walmart for at least 50 years . Until recently I was mostly satisfied with their operation until about 6 Mo. ago, it seemed, that every order that I made was never filled or if it was filled I got the wrong items ! Now the kicker, when I tried to return the items I could not return them on line or at the store ( after the 4th try at the store ) I gave up and ask my credit card Co. to stop pmt. until I could get it straighten this mess up . One item was not delivered and Walmart said that it had and billed my Cr. Card even after the Company sent me and WM an Email saying that the item was delayed ! Only after the stop Pmt. was ordered did WM even talk to me but a couple of issues still go unsolved ! In a nut shell, WM does not live up to their own agreements or promises . I will not do any business there any time soon !

Problems started long ago. Worsened after Jan 3rd, 2022 when the puppet dictators took over America. This is the painful truth, and even former democrats see the problem and fled Democrat run states that no longer have strong police forces or bother to prosecute the criminals they release back on us to rob and kill again. Massive disrespect for people like me, that were in Law Enforcement and the military. Walmart is a major donor, unless its changed, to the Communist Chinese Party controlled Democrats.

There staff and many liberal customers often made rude and offensive comments to me in their store just from seeing any military or law enforcement logos. None could intimidate me, and I always have and will exercised my right to carry firearms and use the 2nd amendment, especially now when put on hold with 911 and then a minimum of one hour before seeing any law enforcement. The rise of violence was caused and encouraged by Democrats across the nation. One way to fight back, is to never again shop or support any company with our money made in America going to China. Walmart does this 24x7 and is not likely to change. As a result, Walmart is among many companies that help Finance China's military, which they are now flexing muscle with around Taiwan.

I stopped shopping Walmart due to the company ignoring Sam Walton's founding promises. That is to buy only American made products. It is extremely rare to find anything not Made In Communist China, including most medicines and supplements (Equate Medicines) (Starkist Tuna canned in China), foods, etc. You can see Made In China clearly on most items in their stores, but not online. Clothes made in third world sweat shops of inferior quality, not to mention the human rights violations of Walmart Vendors that they have ignored for decades.

To me the same country that engineered Covid 19, SARS, and other biological weapons in a lab, deliberately releasing them on America and the World. Bribes to control the entire Democrat party and installing a puppet dictator in Washington DC and other offices, as our domestic enemies that destroyed the economy, highest inflation, got us involved in another foreign war, opened the borders to illegal alien criminals and releasing them into the United States, add the idiotic CrRT, Critical Race Theory, I consider Walmart a domestic enemy of the United States and our Constitution along with the Criminal support of corrupt Democrats.

This is not a random rant. I've seen this personally in NM and CO communist controlled states that Walmart pushed their non-effective Mask mandates while helping Democrats stealing the election from our actual re-elected president Donald Trump. As a result, after literally fighting with idiot liberals on their staff and some of their customers trying to infringe on my rights and force me to wear a mask like in Communist China, I haven't bought a single product online or in their stores for more than two years.

WOK companies like this, Don't deserve the business of Americans. They will never again get mine.

Know this, those of us that actually honor our oath of office, love America and our Constitution, we will take back America from these enemies. Peaceful is preferred, but by force if needed. I will not sit by while Communist are destroying our country with the help of idiots like Walmart. Don't force your defective and dangerous crap products on us you bought from enemies of the United States and the World.

Being in a Communist Controlled New Mexico, I see daily what happens at the border and across the state. Add ridiculous inflation, high gas prices, high food prices, and bad useless information from the CDC that also financed China's creation of the China Virus, this is unforgivable.

Ignorance can be cured with education. Stupid I can't fix.

I pay $13.00 a month to have delivery from the Walmart store and for over month there is no pick up or delivery. I called the store and the 1800 number and they have no answer for me. Always say they will email me back within 24 hours yet they are still taking money out of my bank for a service that doesn't exist! Also why don't they have basic things like chicken or beef? Half my orders are substitutes that are horrible or they don't have it. What is going on?

I ordered 4 tiger paw tires for my van over three weeks ago. It said it would be at the Roanoke Walmart that Wednesday. They immediately took out over 428,00 for the tires from my checking. For two weeks it kept saying delayed. Saturday I called and cancelled the order and asked for a refund. They said it was done. Got the email and they only refunded my money on one tire at 107 dollars. Called back and asked about the other three tires and why they were not refunded. Could hardly understand the foreign woman. Was told it would take 48 hours. Three days later nothing so I called back. Still no help. Said they would email me with a confirmation. Nothing! He said it would be 7 to 10 days after the email. I need tires now and need my money back for them. This is bullcrap. Customer service sucks! I need a refund for the tires that never showed up. I still do not understand why the hold up. I will never order online from them again.

I paid $60.00 for an extended warranty on my tv. The television was accidentally knocked over and damaged to the point where it would not work anymore. I called the people in charge of the extended warranty. I was told that they did not cover repairs to the tv. They would not tell what they did cover. It is my opinion that this is nothing but a scam to get people's money. I intend to go as far as I have to to get this resolved. Do you or do you not stand behind your customers?

There is an older lady (maybe 60ish) that's a checker @ the Cabot Walmart - she is always rude! Everytime I go to Walmart in Cabot AR @ the SuperCenter - she has checked me out on numerous occasions - she is very unpleasant & acts like she hates her job! I had 4 plants in my cart that were on clearance - she rang them up, they were marked $3 - but the register rang them up for the full price of $7.42. I made the comment to her that they were $3 on clearance - she very rudely told me "that's why I asked you to check the register to make sure they rang up as $3" - i didn't know I was supposed to check every single thing I purchased through the register~! I hope I'm not the only one that has complained about her. She doesn't sound like she is from the South - so maybe that is the problem because when you're in the South (such as Arkansas) - you expect employees to have some sort of Southern Hospitality attitude. But she has NONE! Thank you!